民航服务英语口语教程教案unit 10-1
《民航服务英语》教学指导方案
《民航服务英语》教学指导方案教学目标：1.掌握民航服务英语的基本词汇和表达方式。
2.提高学生的听、说、读、写能力，能在民航服务场景中进行实际交流。
3.培养学生的跨文化交际能力，了解不同国家的飞行常识和服务习俗。
教学内容：1.民航服务英语的基本表达方式和用语；2.预定机票、办理登机手续、询问航班信息、说明行李要求、预定餐食等服务场景对话；3.各个国家的飞行常识和服务习俗。
教学步骤：第一步：导入1.利用图片展示不同场景中的民航服务，引发学生对话题的兴趣。
2.通过问题的提问，了解学生对民航服务的基本了解程度。
第二步：学习基本表达方式和用语1.给学生发放学习材料，对基本表达方式和用语进行讲解和示范。
2.教师与学生进行对话，练习基本表达方式和用语。
第三步：分组角色扮演1.将学生分成小组，每个小组由一名学生扮演旅客，其他学生分别扮演机场工作人员、空乘人员等角色。
2.设立不同的民航服务场景，要求学生使用民航服务英语进行实际交流。
3.合理安排时间，让每个小组都有机会进行角色扮演。
第四步：分析不同国家的飞行常识和服务习俗1.教师介绍不同国家的飞行常识和服务习俗，让学生了解不同国家的服务方式和习惯。
2.学生分组进行讨论，分享各国特色和经验。
第五步：总结和评价1.学生总结今天学到的民航服务英语表达方式和用语，以及不同国家的飞行常识和服务习俗。
2.教师对学生的表现进行评价和给予鼓励，并提出进一步改进的建议。
教学方法：1.情景模拟：通过角色扮演的方式，使学生在真实的场景中进行实际交流，提高实践能力。
2.合作学习：通过小组合作活动，培养学生的团队协作能力和跨文化交际能力。
3.多媒体教学：利用图片、视频等多媒体资源，使教学内容更生动有趣。
教学评价：1.角色扮演的表现评价：对学生在角色扮演中的表现进行评价，包括语言的准确性、流利度和表达能力等。
2.对话反馈：针对学生在角色扮演中的表现，进行给予反馈和建议，帮助学生改进。
3.学生自我评价：学生进行自我评价，对自己在角色扮演中的表现进行评价，提出自己的不足和改进计划。
民航情景英语最新版教学课件Unit10
Tasks
According to sample dialogues, make conversations with your partner by using the prompts given below. (P:passenger FA:flight attendant)
Task1 P: the location of a life jacket FA:explain the location Task 2 P: the use of the oxygen mask FA:explain the usage Task3 P: turbulence FA: make him calm
Guided Learning
Most people’s perception of the cabin crew role is that they are there to serve coffee and refreshments to the passengers. Whilst there is some truth in this, the main part of their role is for safety. In fact, it is a legal requirement for the aircraft to be carrying a specific number of cabin crew on board at any one time. As a member of the cabin crew team for your selected airline you will be required to undergo rigorous cabin crew safety and aviation training, as well as learning how to give safety demonstrations to passengers. In this module we will look at some of the more important procedures you need to learn in order to become cabin crew.
民航英语口语教案
民航英语口语教案一、教学背景和目标1. 教学背景随着全球民航业的发展和民航人员国际交流的增加，掌握一定的民航英语口语能力对于从事民航工作的人员来说至关重要。
本教案旨在帮助学习者提高民航英语口语表达能力，达到应对常见情景的交流和沟通要求。
2. 教学目标本教案的教学目标如下：•学习与处理乘客需求、航班安排和机上服务相关的英语口语表达•学习与应对常见突发事件相关的英语口语表达•提高学习者的听说能力，使其能够在实际工作场景中流利、准确地进行英语口语交流二、教学内容和方法1. 教学内容1.1 乘客需求和航班安排•预订机票和座位的口语表达•抵达和登机手续的口语表达•询问和提供航班信息的口语表达•确认和更改乘客信息的口语表达1.2 机上服务•介绍和提供飞行中的餐食和饮料的口语表达•座位调整和特殊服务的口语表达•解答乘客疑问和提供帮助的口语表达1.3 突发事件应对•应对航班延误和取消的口语表达•处理乘客投诉和问题的口语表达•协助处理紧急情况的口语表达2. 教学方法•结合实际场景设计情景对话，让学习者通过模拟对话练习口语表达•收集相关的真实对话素材，让学习者听写和模仿，并进行角色扮演练习•利用录音和录像设备，进行听力训练和自我评估三、教学过程1. 课前准备•收集相关的民航英语口语对话素材，准备课堂教学材料•设计情景对话练习题，以确保学习者能够在模拟场景中熟练运用口语表达2. 教学步骤2.1 情景对话练习步骤：1.分组进行角色扮演，模拟真实的航空场景对话2.每个小组根据所给情景，设计对话，并练习多次3.教师带领学生进行对话练习，纠正发音和语法错误4.学生彼此之间进行对话交流，提高流利度和准确性2.2 听写和模仿练习步骤：1.教师播放录音，学生听写所听到的对话内容2.学生模仿录音中的对话，重复练习，直到能够流利地模仿并理解对话内容2.3 口语评估和反馈步骤：1.学生自我评估自己的口语表达能力，并记录在评估表上2.教师依据评估表，对学生的口语表达进行评估和反馈3.学生根据教师的反馈，进行口语表达能力的改进和提高四、教学评估本教案将通过以下方式对学生的学习成果进行评估：•课堂角色扮演和情景对话的表现评估•听写和模仿练习的准确性评估•口语表达能力的自我评估和教师评估五、教学反思和改进通过对教学过程和评估结果的分析，教师将及时反思教学的得失，针对学生的不足之处进行调整和改进，以提高教学效果和学生的口语表达能力。
航空服务英语口语教程课件Unit10
Dialog 2
(after a while) A: Excuse me, sir. Your flight is ready for boarding. Let me take you through the priority passage for
Inspection and Quarantine, Customs Inspection, Security Check, and Immigration Inspection. P: Okay. (after going through all the procedures) A: Sir, your boarding gate is West 2. We have a car to take you to the boarding gate.
2. VIP Service is for passengers with high standards in comfort, discretion and time management – regardless of their airline or booking class.
Lead-in
a rest in the VIP lounge. We’ll keep track of the time before you board. P: Thanks. A: Sir, we offer a refreshments buffet, with a variety of snacks and drinks available. Please enjoy yourself. P: Thank you. You’re most kind.
UNIT 10 VIP Service
01
民航乘务英语UNIT教案
民航乘务英语U N I T教案Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】教案首页Period 1-2Ⅰ Self-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air Can you describe the experience”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened Is there anything wrong with our aircraft Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s myfirst experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment, considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control, declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
民航服务英语教案
民航服务英语教案民航服务英语教案篇一:民航英语全教案情境1Item 1Preflight preparationTeaching ideas: Focus on the students, students are the master ofthe class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilitiesof students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1. Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2. Divide the students into several groups according to the numberof the students.( 4or 6 in a group )3. Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语10
duty-free ['dju:tɪ'fri:] adj.免税的
pure silk [pjʊə sɪlk] 纯丝绸，真丝
Plug [plʌg] n.插头
jack [dʒæ k]n. [电] 插座
entertainment 娱乐系统
system
[entə'teɪnmənt'sɪstəm]
switch [swɪtʃ] n.开关
magazine [mægə'ziːn] n.杂志
suppose [sə'pəʊz] vt.假设；认为
press [pres] vt.压；按
channel ['tʃæ nl] n.通道；频道
correspond with [kɔrɪ'spɔnd wɪð] 符合，一致 enjoy [ɪn'dʒɔɪ] vt.欣赏，享受
Exercise 1 Answer the questions according to the dialogue. 1. What entertainments can children enjoy on the flight? 2. What’s the function of the remote controller and how to use it? 3.What does the man choose as a gift for his wife? Exercise 2 Complete the following dialogue. Man: Miss! Could you come here, please? CA: ___________________, sir? Passenger: Could you ___________________ as a gift for my mother? CA: OK. How do you like these handkerchiefs? Man: Oh, it’s nice and very Chinese. Is it pure silk? CA: Yes. 100% silk. Man: ___________________? CA: Only 10 US dollars. Man: ______________________? CA: All the items sold on board are duty-free. Man: I’ll take it.
《民航服务英语》最新版教学课件Unit 10 Medical Accidents
The bandage round her head had been replaced by a small dressing
above one eyebrow. diabetic [daɪə'betɪk] adj. 糖尿病的，患糖尿病的 n. 糖尿病患者 e.g. He found her in a diabetic coma.
shallow ['ʃæləʊ] adj. 浅的；肤浅的
e.g. She began to hear her own taut, shallow breathing. 她开始听到自己紧张、短促的呼吸。
suffer from ['sʌfə] 忍受，遭受；患…病；受…之苦
e.g. He often suffer from headache these days. 这些天他常遭受头痛的困扰。
Work with a partner or in a small group. Discuss the following questions. 1. How many ways do you know to relieve pains when a passenger feels earache in the the flight?
e.g. Her head still hurt, and she felt slightly dizzy and disoriented. 她的头还在痛，感觉有些眩晕，分不清方向。 e.g. Lean on me if you feel dizzy.
如果你觉得头晕， 就靠在我身上好了。
MEDICAL ASSISTANCE NEEDED
他发现她因糖尿病而昏迷。 shiver ['ʃɪvə] v. 颤抖，哆嗦； e.g. A sudden gust of cold wind made me shiver.
fares
Unit 10 Fares
上海交通职业技术学院
Part One: Warming-up
In aviation English we have many types of fares such as adult fare, children’s fare and other special fares. Can you fill in the form with the information you have? Passenger Adult Accompanied Child Unaccompanied Child Infant age fare seat Free baggage allowance
The 2nd largest city in Euions and Tourism
Stockholm lies on the Swedish East Coast, between Lake Mälaren and the Baltic Sea. The city centre is built on fourteen islands. The climate is varied because of the sharp difference between summer and winter daylight time. The capital of Sweden (776,000 population) is the site of National Government and the residence of King Carl Gustaf XVI. It was founded around 1250, but its golden age was in the XVII century, when Sweden was one of the main European powers. However, after the golden century the city went through a period of demographic and economic stagnation. Only in the late XIX century were new industries founded and Stockholm experienced a new renaissance. Two UNESCO World Heritage sites are based in the Stockholm area: the Drottningholm Royal Palace and the Skogskyrkogården Forest Cemetery. The city is also famous for many museums, around seventy, visited by millions of people every year. In the oldest part of Stockholm the first choice is usually to visit the Royal Palace and the main museums, like Livrustkammaren (the Royal Armoury) and Skattkammaren (the Royal Treasury) and the Changing of the Guards in the Outer Courtyard. In Gamla Stan, there are also the Nobelmuseet (the Nobel Museum) and Riddarhuset (the House of Nobility). Stockholm is a vibrant water city, where we can find parts of Venice and Amsterdam at the same time. Moreover, its centre has a lot of parks and gardens.
《民航服务英语》最新版教学课件Unit 10 Medical Accidents
be seized with remorse 后悔不已 seized with a panic 惊慌失措 e.g. The child was seized with a slight fever .这个小孩被查出有点点发烧。
temple[ˈtempl] n. 太阳穴
e.g. Threads of silver ran through the hair at his temples. 缕缕银丝已爬上了他两鬓的头发。
e.g. Her head still hurt, and she felt slightly dizzy and disoriented. 她的头还在痛，感觉有些眩晕，分不清方向。 e.g. Lean on me if you feel dizzy.
如果你觉得头晕， 就靠在我身上好了。
MEDICAL ASSISTANCE NEEDED
We breathe polluted air, making us suffer from lung and liver diseases. 我们呼吸这被污染过的空气，让我们遭受肺、肝疾病。 hypoglycemia [,haɪpoglaɪ'simɪə] n. 低血糖症；血糖过低
e.g. Should I buy glucose tablets to treat my hypoglycemia? 我需要购买葡萄糖片治疗我的低血糖吗?。
民航服务英语教案
民航服务英语教案第一章：民航服务英语概述1.1 课程目标1.2 课程内容1.3 教学方法1.4 学习资源1.5 评估方式第二章：民航基础知识2.1 民航发展简史2.2 民航组织机构2.3 航班类型与编号2.4 机票类别与订票流程2.5 练习与讨论第三章：旅客服务3.1 旅客分类与需求3.2 接待与登机手续3.3 特殊旅客服务3.4 航班延误与取消处理3.5 案例分析与角色扮演第四章：行李服务4.1 行李规定与分类4.2 行李托运与提取4.3 行李丢失与损坏处理4.4 旅客行李保险4.5 练习与讨论第五章：安全检查与航空安全5.1 安全检查流程与要求5.2 禁止携带物品列表5.3 航空安全知识5.4 紧急情况应对措施5.5 案例分析与角色扮演第六章：客舱服务6.1 客舱服务概述6.2 客舱服务程序6.3 客舱安全知识6.4 客舱设备及功能介绍6.5 案例分析与角色扮演第七章：机上餐饮与饮品服务7.1 餐饮服务流程7.2 饮品服务规范7.3 特殊饮食需求处理7.4 机上餐饮文化7.5 案例分析与角色扮演第八章：免税商品销售8.1 免税商品概述8.2 免税商品销售流程8.3 免税商品分类与介绍8.4 免税商品销售技巧8.5 案例分析与角色扮演第九章：特殊服务9.1 特殊服务对象9.2 残疾人服务9.3 新生儿与儿童服务9.4 宗教信仰服务9.5 案例分析与角色扮演第十章：航班抵达与离港服务10.1 航班抵达前准备工作10.2 航班抵达服务流程10.3 航班离港前准备工作10.4 航班离港服务流程10.5 案例分析与角色扮演第十一章：空中交通管制与通信11.1 空中交通管制概述11.2 航空通信原理与设备11.3 标准通话用语与程序11.4 紧急情况通信处理11.5 案例分析与角色扮演第十二章：航班计划与飞行签派12.1 航班计划制定12.2 飞行签派职责与流程12.3 航班运行监控12.4 飞机性能与燃油管理12.5 案例分析与角色扮演第十三章：机场地面服务13.1 机场地面服务概述13.2 机场值机与行李处理13.3 机场安检与边检13.4 机场候机与登机服务13.5 案例分析与角色扮演第十四章：航班不正常情况处理14.1 航班延误与取消14.2 旅客权益保护14.3 紧急情况应对14.4 航班备降与迫降14.5 案例分析与角色扮演第十五章：民航服务礼仪与沟通技巧15.1 民航服务礼仪概述15.2 沟通技巧与语言表达15.3 非语言沟通与肢体语言15.4 客户心理分析与应对15.5 案例分析与角色扮演重点和难点解析1. 民航基础知识：包括民航发展简史、民航组织机构、航班类型与编号、机票类别与订票流程等。
民航服务英语听力教学课件u10
Unit 10 Air Crash
1
Part A Micro-Listening
Unit 1
Measurement
I. Directions: In this exercise you are going to hear fifteen noun phrases. Each of them has an expression of measurement. Listen carefully and write these expressions down in the blanks.
1. 2. 3. 4.
3
Part B Listening Task
Exercise Comments on the Flight Directions: You are going to hear some comments by some experienced business travellers. Complete the following sentences.
Unit 1
4
Part B Listening Task
Unit 1
6. Well, I think it’s ____________ to arrive ___________ earlier to give yourself ____________ to _____________ and acclimatise.
C. The prisoner’s wife.
D. The prisoner’s wife.
3. Why did the prisoner write in his letter “Please do not dig the potato field. I hid the money and gun there?”
民航英语口语教程教案
Topic1、It doesn't work.中文：它出故障了。
Topic2、It's essential.中文：这是必要的。
Topic3、It's a small world.中文：这世界真小。
Topic4、How is it going?中文：情况怎么样？Topic5、I'll get it.中文：我去接电话。
Topic6、I'm under a lot of pressure. 中文：我的压力很大。
Topic7、I assure you.中文：我向你保证。
Topic8、I'll give you a hand.中文：我来帮助你。
Topic9、I mean what I say.中文：我说话算数。
Topic10、I'll take your advice.中文：我接受你的忠告。
Topic11、No problem.中文：没问题。
Topic12、I've got my hands full.中文：我手头正忙。
Topic13、Easier said than done.中文：说明容易做时难。
Topic14、It's a pain in the neck.中文：这真是苦不堪言。
Topic15、I'm on a diet.中文：我正在节食。
Topic16、Can I have a day off?中文：我能请一天假吗？Topic17、It's better than nothing. 中文：总比没有好。
Topic18、Take care.中文：请多保重。
Topic19、I couldn't get through.中文：不打不通电话。
Topic20、I hope you'll forgive me.中文：我希望你能原谅我。
Topic21、Storms make trees take deeper roots. 中文：风暴使树木深深扎根。
《民航客舱服务英语》课件Unit 10
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Cabin Announcements
Unit 10 Medical Assistance & First Aid
10.2.3
Script
Ladies and gentlemen, May we have your attention please？A lady in our flight is going to give birth, and the captain has decided to make an emergency landing at Shenyang airport. We expect to arrive there in twenty minutes. We are sorry for the inconvenience caused. Thank you for your understanding and coopments
Unit 10 Medical Assistance & First Aid
10.2.3
Ladies and gentlemen, may we have your attention please! A lady in our flight is going to give 1 , and the captain has decided to make an emergency 2 at Shenyang airport. We expect to arrive there in twenty minutes. We are sorry for the inconvenience 3 . Thank you for your understanding and cooperation.
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multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 9
教学内容与方法
I.Review the functional sentences in unit9 (10 mins)
[Activity：T asks questions and Ss answer.]
《英语口语》授课教案
章节 课题
Unit10 Dinner Service
课次序号
19
授课型
理论
授课时间
2018年5月15日
学时数
2
教学目标
Teaching objectives:
1.To know the specifications and requirement for cabin catering service in different cabin class.
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
Blackboard design
Unit 10 Dinner Service
Ⅰ. Review
2. We have learnthow to serve dinner.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
2.To get quite familiar with different variety of meals and drinks for the passengers in different cabin class.
3.To know it is necessary to prepare special meals for Moslem and vegetarians.
II.New words and phrases learning (15 mins)
Step1. Listen to the recording of the words and phrases twice.(2 mins)
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1. We have learnt the new words and terms in unit 10；
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)
Ⅲ.Exercise 2 & Exercise 3(40 mins)
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
重点难点
Teaching key points：
1.Key words and expressions.
2.To master the communicative functions in English in this unit for serving meals and drinks on board.
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Terms:各种菜肴，素食主义者，正餐供应，烤牛肉，罐头，多汁的，smoked ham, unique flavor, a serving of lobster, take an order, care for etc.
Teaching difficult points：
1.Key words and expressions.
2.To master the communicative functions in English in this unit for serving meals and drinks on board.
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
Words and Phrases:refreshment, considerate, unique, allergic, appetite, juicy, cuisine, eggplant, splendid, lettuce, mushroom, serving, medium, lobster etc.