【精品课件】简单服务英语
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Words which are “musts” in English:
英语基本必须礼貌用语单词
Wele 欢迎光临 Good morning/afternoon/evening 早上/下午/晚上好 Please请 Thank you 谢谢 Excuse me 不好意思，打扰一下/对不起 Pardon对不起，请再说一遍好吗 Sorry 对不起 Goodbye 再见 Ok 好的
“How are you today/ this morning, Mr. ?” 今天/今天早上好吗？**先生。
如果客人回答
If he answers, “Fine, thank you.”,（很好，谢谢） say:
“ I’m glad to hear that.” 听到这消息我很高兴。
If he answers something not very positive about himself, say: “I’m sorry to hear that, I hope you are better now.” “I’m sorry to hear that, take it easy today.” “I’m sorry to hear that, please take care.” （此处不做要求）
say: “Very well/ Fine, thank you. And you?”非常好，谢谢 你，你呢？
如果你出现了事故，客人友好向你问询：
If you have an accident, and the guest sees it, the guest ask
you: “Are you all right?” 你还好吗？ say:
Addressing a group of guests如何称呼群体的客人
“Gentlemen” “Ladies” “Ladies & gentlemen”
Greetings 打招呼
According to the time of day, say: “Good morning, sir/madam. Wele to seven foods.” 早上好，先生/小姐，欢迎来到七件事。
当你要离开为客人拿他所需要的产品时： If you have to leave the guest to get what they want, say: “Just a moment, please, sir. I’ll go and get it right away.”麻烦您稍等一下，我马上去拿来给您。
非常抱歉我们**商品已经卖完了。
“Sorry sir, I’m afraid we do not have this product。
先生，很抱歉我们没有这种产品。
当客人提出的问题无法马上给出确定的答案时： When guests ask for something that you are not sure you can provide answer honestly: “Please wait a moment, sir/madam, I’ll try to find out.”
请稍等，我试一试。
“I’m sorry, madam, I’m afraid I’m not sure, but I’ll ask someone for you.”
Addressing individuals如何称呼个体的客人 If you do not know the guest’s name, address him/her as:
“sir” or “madam”
e.g.
“Yes, sir.” “Good night, madam.” “May I help you, sir?”
询问客人是否还需要什么物品时 Is there anything else?您还要别的什么吗？
为客人带路 This way， please。这边请。
向客人介绍你自己Introducing yourself
“My name is **. If there is anything we can do for you, just let us know.” 我叫**，如果有什பைடு நூலகம்需要我们为您做的，请尽管 让我们知道。
“Good afternoon, sir/madam. Wele to seven foods.”下午好，先生/小姐，欢迎来到七件事。
“Good evening, sir/madam. Wele to seven foods.” 晚上好，先生/小姐，欢迎来到七件事。
Exchange of greetings向客人问好:
此种打招呼的形式主要针对我们与之熟识并关系良好的 客户。
当客人遇上问题的时候：
If a guest hurts himself, say: “Are you all right, sir/madam?”你还好吗？先生/小姐
如果客人向你问好： If the guest greets you first with “How are you?”你好吗？
你回来的时候： When you return, say: “I’m sorry to keep you waiting.” 不好意思让您久等了。 “Here you are.” 给您。
当客人要求购买的物品我们无法供应时： When guests ask for something that you can’t provide, say: “I’m very sorry we have run out of ….”
“I’m all right, thank you.” 我很好，谢谢。
On serving 服务客人：
what can I do for you? 我能为您做点什么？ May I help you?有什么我能帮您的吗？
（建议以上用语用于跟客人打完招呼之后，可一气呵成。）
e.g
Good morning, sir, wele to 7 foods. What can I do for you? 早上好，先生，欢迎光临七件事，我能为您做 点什么？
英语基本必须礼貌用语单词
Wele 欢迎光临 Good morning/afternoon/evening 早上/下午/晚上好 Please请 Thank you 谢谢 Excuse me 不好意思，打扰一下/对不起 Pardon对不起，请再说一遍好吗 Sorry 对不起 Goodbye 再见 Ok 好的
“How are you today/ this morning, Mr. ?” 今天/今天早上好吗？**先生。
如果客人回答
If he answers, “Fine, thank you.”,（很好，谢谢） say:
“ I’m glad to hear that.” 听到这消息我很高兴。
If he answers something not very positive about himself, say: “I’m sorry to hear that, I hope you are better now.” “I’m sorry to hear that, take it easy today.” “I’m sorry to hear that, please take care.” （此处不做要求）
say: “Very well/ Fine, thank you. And you?”非常好，谢谢 你，你呢？
如果你出现了事故，客人友好向你问询：
If you have an accident, and the guest sees it, the guest ask
you: “Are you all right?” 你还好吗？ say:
Addressing a group of guests如何称呼群体的客人
“Gentlemen” “Ladies” “Ladies & gentlemen”
Greetings 打招呼
According to the time of day, say: “Good morning, sir/madam. Wele to seven foods.” 早上好，先生/小姐，欢迎来到七件事。
当你要离开为客人拿他所需要的产品时： If you have to leave the guest to get what they want, say: “Just a moment, please, sir. I’ll go and get it right away.”麻烦您稍等一下，我马上去拿来给您。
非常抱歉我们**商品已经卖完了。
“Sorry sir, I’m afraid we do not have this product。
先生，很抱歉我们没有这种产品。
当客人提出的问题无法马上给出确定的答案时： When guests ask for something that you are not sure you can provide answer honestly: “Please wait a moment, sir/madam, I’ll try to find out.”
请稍等，我试一试。
“I’m sorry, madam, I’m afraid I’m not sure, but I’ll ask someone for you.”
Addressing individuals如何称呼个体的客人 If you do not know the guest’s name, address him/her as:
“sir” or “madam”
e.g.
“Yes, sir.” “Good night, madam.” “May I help you, sir?”
询问客人是否还需要什么物品时 Is there anything else?您还要别的什么吗？
为客人带路 This way， please。这边请。
向客人介绍你自己Introducing yourself
“My name is **. If there is anything we can do for you, just let us know.” 我叫**，如果有什பைடு நூலகம்需要我们为您做的，请尽管 让我们知道。
“Good afternoon, sir/madam. Wele to seven foods.”下午好，先生/小姐，欢迎来到七件事。
“Good evening, sir/madam. Wele to seven foods.” 晚上好，先生/小姐，欢迎来到七件事。
Exchange of greetings向客人问好:
此种打招呼的形式主要针对我们与之熟识并关系良好的 客户。
当客人遇上问题的时候：
If a guest hurts himself, say: “Are you all right, sir/madam?”你还好吗？先生/小姐
如果客人向你问好： If the guest greets you first with “How are you?”你好吗？
你回来的时候： When you return, say: “I’m sorry to keep you waiting.” 不好意思让您久等了。 “Here you are.” 给您。
当客人要求购买的物品我们无法供应时： When guests ask for something that you can’t provide, say: “I’m very sorry we have run out of ….”
“I’m all right, thank you.” 我很好，谢谢。
On serving 服务客人：
what can I do for you? 我能为您做点什么？ May I help you?有什么我能帮您的吗？
（建议以上用语用于跟客人打完招呼之后，可一气呵成。）
e.g
Good morning, sir, wele to 7 foods. What can I do for you? 早上好，先生，欢迎光临七件事，我能为您做 点什么？