世纪商务英语听说教程基础篇II第五版 (11)

A. They were only chatting.
B. They were patient to give advice.
C. They just threw a pamphlet on the desk and went on chatting
D. they went away.
4. How does the manager respond to the complaints?
Unit 11 I’d Like to File a Complaint.
Contents
Part Ⅰ
Training Focus
Part Ⅱ
General Listening
Part Ⅲ
Fun Break
Part Ⅳ
Further Listening
Part Ⅴ
Situation Performance
National Holiday
Canada
6 July 4
Independence Day
US
7 August 9
National Day
Singapore
8 September 16
International Day of Peace Worldwide
9 2nd Monday in October Thanksgiving Day
C. BecaLeabharlann Baiduse she’d like to buy one more ticket.
D. Because she wants to take another journey.
2. What is Mrs. Wang’s complaint about?
A. The good service of the hotel.
Training Focus
Task One
You’re going to hear ten short conversations between two speakers. At the end of each conversation, a question will be asked about what the second speaker says. Listen carefully and write down the answers to the questions you hear.
A. He feels sorry for Mrs. Wang.
Date 1 January 1
Holiday
New Year
US
Where
2 3rd Monday of February Presidents’Day
US
3 March 25
Independence Day
Greece
4 April 1
Tree-Planting Day
China
5 July 1
B. The poor service of the hotel.
C. The bad facilities of the hotel.
D. The terrible food of the hotel.
3. What did the two girls do when Mrs. Wang asked for information about the local scenery?
Tape script 1 At 6:30 a.m.. Tape script 2 11:30 a.m.. Tape script 3 At 3:20 p.m.. Tape script 4 Because he had been on a business trip to Australia. Tape script 5 She is going to put the board meeting off for a while. Tape script 6 Go into a joint venture. Tape script 7 To have the payment made by L/C . Tape script 8 Computer shows on the road. Tape script 9 In Europe. Tape script 10 20 yuan.
基础篇 II（第五版）
大连理工大学出版社
总主编 刘杰英 主 编 曹淑萍 王元媛 审 校 Chuck Thode
Unit 11 I’d Like to File a Complaint.
Learning Objectives
1. To learn the skill of identifying the details 2. To learn the expressions for complaining 3. To learn how to listen for details 4. To learn how to make complaints in English
Canada
10 December 26
Boxing Day
United Kingdom, Australia, and New Zealand
General Listening
Making Complaints
General Listening
Section A
Task One Listen to the recording and choose the best answer to each question.
Training Focus
Task Two
Every month of the year has something special to celebrate worldwide. Listen to the recording and complete the table. The first one is given as an example.
1. Why is Mrs. Wang making a phone call to the hotel manager?
A. Because she wants to chat with the manager. B. Because she is going to make a complaint.