总机英语培训资料

总机英语培训资料

（一）．专用词汇

电信局Telecommunication Bureau 电话总机telephone exchange/general switch board 自动交换机automatic switchboard 中继线trunk line

电话分机extension 电话号码薄telephone directory/yellow pages

发话人calling party（caller）受话人called party

长途电话long distance call 市内电话urban telephone / local call

郊区电话suburban call 叫号电话s tation-to-station call

叫人电话person-to-station call 急用电话emergency call

普通电话ordinary call 受付电话collect call

自付电话pay call 加急电话urgent call

直拨长途电话direct distance dialing call 通话计时器telephone meter

通话占用分钟数call minutes 通话总消耗时间total elapsed time

查号台directory enquiry 地区代码area code

销号费cancellation fee 国家代码country code

国际长途台international call service station 来话人caller

内线house call 外线outside call

留言灯message light 占线line engaged

打错了wrong number 没人接no answer

请稍等hold the line 挂断电话hung up /cut off

分机号码extension number 叫醒服务wake-up call

时差time difference 标准时间the standard time

缩位拨号abbreviated dialing 遇忙记存呼叫registered call

热线服务hot line service 呼出限制outgoing call barrying

免打扰服务do not disturb 追察恶意呼叫malicious call tracing

闹钟服务alarm-call service 转移呼叫call transfer

遇忙回叫call back 三方通话three party services

会议电话conference services 请挂机hang up

拿电话等hold on 回呼你ring you back

留言服务message services 占线line is busy/engaged

占用房occupancy 空房vacancy

毗连房adjoining room 联通房connecting room

值班经理manager on duty 洽谈室negotiation

维修中心out of order 确认confirmation

取消cancellation 贵宾very important person 接机服务pick up service 地址address

入住check in 退房check out

无烟楼层no-smoking floor 折扣discount

国籍nationality 邮政编码zip code

信用卡credit card 内部用房house use

房费room charge 升级upgrade

单人间single room 双人间double room

三人间triple room 免费free of charge

保险箱safe-(deposit) box 淡季low season

旺季peak season 小册子brochure

留言message 传真fax

打字typewrite 复印photocopy

打印/打印机printing/printer 会议室conference room

紧急出口emergency exit 记事/交班本log book

请勿打扰do not disturb 投拆complain

送餐服务room service 加床roll in

电脑computer 主机mainframe

键盘keyboard 鼠标mouse

显示器monitor 宽带网broadband internet 单人间single room 标准间standard room

大床间standard king size room 豪华间deluxe room

标准套房standard suites 豪华套房deluxe suites

行政套房executive suites 总统套房presidential suites

插座socket 电水壶auto kettle

开水瓶thermos 台灯desk lamp

床头灯reading/bedside lamp 摇控器remote controller

电吹风hair drier 马桶water closet

送餐服务room service 服务指南service directory

卫生袋sanitary bag 地毯carpet