旅游英语文档

What is tourism?

Tourism is travel for recreational, leisure or business purposes.

How do you understand the word “tourist”?

The World Tourism Organization defines tourists as people who “travel to and stay in places outside their usual environment for more than twenty-four hours and not more than one consecutive year for leisure, business and other purposes not related to the exercise of an activity remunerated from within the place visited.”

The quality tour guide must be like a bee collecting honey to enrich himself/herself.

高素质导游员必须像蜜蜂采蜜那样来丰富自己的知识。

The principles of excellence in operating a tour group can be summed up by the famous phrase: “treat tourists the way you would want to be treated if you were a tourist.”

接待好旅游团的原则可以用以下名言来概括：“己所不欲，勿施于人”。

Tour guide tend to do well those things they do often.

导游员应该常做常新。

A quality interpreter can help bring about a meeting of minds like milk mingling with water. 一名高素质的翻译可以使宾主谈得水乳交融。

He who respects others is constantly respected.

敬人者人恒敬之。

The quality tour guide should be a pioneer of tourism industry, intimate friend of mountains and rivers, envoy 特使of friendship, disseminator传播者of preserving and promoting morals and final human traditions, and publicity agent of Chinese culture.

导游员应是旅游业的先锋，山河的挚友，友谊的使者，精神文明建设的宣传者和中华文化的传播者。

The nine abilities of a tour guide

1 observing ability 观察能力

2 ability to relate events to wealth of knowledge 联想能力

3 operational ability 操作能力

4 full of resourses in any emergency 应变能力

5 good memory 记忆能力

6 imformative and didactic tour guiding stories 表达能力

7 aility to work independantly 独立工作能力

8 good inter-personal communication skills with tourists 交际能力

9 ability to appreciate painting, music, artefacts 人工制品and the like 鉴赏能力

Fifteen Ps for the tour guide to know

politics 政治

practice 勤练

preparation 准备

perseverance 毅力

progress 进步

proficiency 熟练

patience 耐心

prudence 谨慎

politeness 礼貌

precision 准确

punctuality 准时

providence 节约

pollution 防污染

photograph-taking 拍照须知

perfection 完善

eight skills

1 superior language ability

较强的语言表达能力

2 natural magnetism—acting ability 自然的表演能力

3 dynamic personality — out-going personality 活泼的性格

4 good academic knowledge of a city in which he/she is working 对所在城市的了解

5 sense of humor 幽默感

6 charisma—glamour 魅力

7 a good communicator—ease of communicating 善于交谈

8 t he characteristics of a quality tour guide’s language 具有特色的语言

Wu Qin rules (five diligence) 五勤

1 busy with one’s eyes (eyes open) 眼勤

2 busy with one’s ears (ears attentive) 耳勤

3 busy with one’s legs (legs in motion) 腿勤

4 busy with one’s hands (hands activ e) 手勤

5 busy with one’s tongue explaining (mouth explaining) 嘴勤

eight characteristics of a tour guide’s language

1 said with solid judgment 言之有理

2 argued with illustrative examples 言之有物

3 supported with evidence 言之有据

4 reasoned with feeling 言之有情

5 expressed with vitality 言之有趣

6 argued with humor 言之有神

7 related with politeness 言之有礼

8 made clear by metaphor 言之有喻