完整版民航乘务英语口语教程1
民航空乘英语实用口语教程
民航空乘英语实用口语教程
民航空乘英语实用口语教程可能包括以下内容：
1. 乘务员与乘客的日常交流：包括问候、提供饮品和食物、处理乘客的需求等。
2. 紧急情况下的沟通：如何向乘客传达紧急情况、如何指导乘客进行安全撤离等。
3. 飞行中的特殊情况处理：例如，如何应对乘客突发疾病、如何处理乘客丢失物品等。
4. 乘务员之间的沟通：包括协作、交接、汇报等。
5. 与地面人员的沟通：包括与机场地勤人员的沟通、与航空公司的地面代理的沟通等。
具体内容可能因教材版本和航空公司要求而有所不同，建议查阅相关教材或咨询航空公司以获取更详细的信息。
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
《航空服务英语口语教程》 Baggage Acceptance 课件(25张PPT含音频)
Baggage Acceptance
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogues Speaking Tasks Extended Reading
Lead-in
Lead-in
优先 过重
无陪儿童 豪华经济舱 重要旅客
特殊旅客之行李挂牌 （如轮椅、孕妇、无陪儿童）
Dialogue 2
P: Should I prepare a special container? C: Yes. You need to put her into a specific container to ensure pet excreta would not dirty the cargo compartment. P: Are there pet containers for sale at the airport? C: Yes. There are containers of different sizes at reasonable prices. We will charge you for your dog and its container as excess baggage. P: I heard that some paperwork needs to be completed when I check her in. Is this true? C: Yes. You need a quarantine certificate. If you are taking an international or regional flight, you should also prepare the documents required by the destination or transiting countries. P: OK, thanks. C: You’re welcome.
航空服务英语口语教程课件Unit 1
Dialog 1
(C = Clerk P = Passenger) C: Hello, China Southern Airlines. May I help you? P: Yes, I’d like to book a ticket from Guangzhou to Tokyo. C: Okay! When do you wish to fly? P: Next Friday, July 1st. What flights are available? C: Please hold for a moment. Let me check the flight schedule. (after a moment) C: Sorry for keeping you waiting. We have two flights to Tokyo, at 10:10 a.m. and 3:15 p.m. Both flights have seats available. P: What’s the arrival time of the morning flight? C: That’s Flight CZ385 and it arrives in Tokyo at 2:55 p.m. local time.
When do you want to fly? Will you be traveling at first class or economy class? Could you please tell me your name?
Would you like a one-way ticket or return ticket? I’ll repeat your reservation. I’ve reserved you one first class seat for May 5th, one way to San Francisco leaving Shanghai at 2 p.m. Could you please tell me your telephone number?
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
《 民航空乘英语》1
7. Hand out the arrival immigration forms to complete. 8. Give special attention to older passengers. 9. Ask the children not to leave their seats. 10. Make sure everyone has a blanket. 11. Check the number of meals. 12. Make coffee for the cabin attendants.
Thank you!
13
Good afternoon, ladies and gentlemen, Welcome aboard Hainan Airlines’ flight HU482 from Boston to Beijing. Our flight
will take 24 hours and 55 minutes. To be safe, passengers are not allowed to use _m_o_b_i_le p_h_o_n_e_s_, remote controlled toys and other electronic devices throughout4 the flight, and the laptop computers are not allowed to use during _ta_k_e_-_o_f_f _ and landing. We will take off immediately. Now the cabin attendants are going to have a _s_e_c_u_ri_ty__ check. Please be seated, _f_a_st_e_n_ your seat belt and make sure your seat back is straight up5, your tray table is closed and your carry-on6 items7 are securely stowed8 in the overhead locker or under the seat in front of you. This is a _n_o_n_-_s_m_o_k_i_n_g_ flight. Please do not smoke on board.
民航乘务英语口语教程-1
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
What do flight attendants need to do during the flight?
The main responsibility is the safety of passengers on that flight. Besides ensuring the safety of passengers flight attendants should provide a comfortable service.
Introduction to Cabin Services
Check cabin safety 1. Check the water extinguisher. 2. Check the service equipment. 3. Check all the emergency exit.
Procedures for the cabin service 1. Check all things in the cabin before boarding. 2. welcome to the passengers. 3. Take good care of the special passengers such as VIP,CIP, disabled person. 4. Drink and meal service 5. For the first and business class, we should offer name service. For economy class, we should turn
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
Unit-1民航服务英语
n.节约,经济
7.economy class
n.经济舱
8.business class n.商务舱
15
.
Lesson 2 Booking Tickets
Words Study:
Task② Please remember the new words as quickly as you
can! Then write down the Chinese for each word.
6. ____c_h_e_c_k_i_n_________
17
.
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a _c_o_m_p_e_t_it_io_n______on the 10th of
10 (This flight will be delayed for two hours.That is to say, it w.ill land at 11:25
Lesson 1 Telephone Cபைடு நூலகம்ll for Information
1.Is this the Qingdao Airport Inquiry Office? 请问是青岛机场的问讯处吗？
5
.
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
民航客舱服务实用英语 Unit 1
1
2
3
4
5
THE END
Sentence Patterns
I want to/would like to introduce myself. Let me introduce myself.
I'm ..., just call me...
Useful Expressions
Ladies and Gentleman, may I have your attention please? I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Dialogues
The cabin crew greet each other at the pflight briefing.
The cabin crew discuss the flight route at the preflight briefing. The cabin crew discuss the passenger information at the preflight briefing.
special passenger特殊乘客 VIP重要人士 announcement广播词 cabin check客舱检查 procedure程序 Airbus340空客340 aircraft飞机 pilot飞行员 flight deck驾驶舱
May I introduce myself? My name is...
The cabin crew discuss the flight information at the preflight briefing. The cabin crew discuss the weather condition at the preflight briefing. The purser assigns the task for the coming flight.
《 民航英语口语》第一章 Phonetics
由 向 自然滑动，前者清楚 响亮，后者较模糊短促
由 向 自然滑动，前者清楚 响亮，后者较模糊短促
发音要领
唇形
舌位
双唇由开到扁
舌尖抵下齿背，舌中部稍抬起
双唇由稍扁平到扁平
舌位逐渐抬高
双唇由开到圆
舌前部向硬腭抬起，比 低， 比高
双唇由扁到圆
舌身降低后缩
发音练习
浊音，发音时声 带震动
you, yes,
yard, young
Chapter one
Phonetics 语音知识
17
辅音
边音
辅音音素
发音位置
发音方法
清浊
发音练习
发音时，舌端抵齿槽，
/l/ 和/t/、/d/、/n/发音相 气流从舌的两旁空隙处流过
同；/l/是齿槽音
浊音，发音时声 带震动
leap, place, village, milk
发音时，舌端抵齿槽； /t/是齿槽音
气流从口腔冲出，送气有力
清音，发音时声 带不震动
/d/
和/t/相同
和/t/相同，但/d/在词尾发得很 浊 音 ， 发 音 时 声
轻，不如/t/送气有力
带震动
/k/
发音时，后舌隆起； 气流从喉咙口用力冲出来，送气 清 音 ， 发 音 时 声
/k/是后舌音
有力
带不震动
TRANSITION PAGE 过渡页
01
Warm-up
02
key Pronunciation
03
Basic Pronunciation
Rules
04
Practical Practice
乘务员与旅客对话英语版
乘务员与旅客对话英语版作为一名旅客，登机期间和乘务员之间有什么样的英文对话呢?下面是店铺给大家整理了乘务员与旅客英语对话，供大家参阅!乘务员与旅客英语对话11、您好，欢迎您乘坐国航航班!Good morning(afternoon，evening).Welcome aboard Air China.2、您好，欢迎您乘坐星空联盟成员国航航班!Welcome aboard Air China，a member of Star Alliance.3、晚上好!请您出示登机牌。
Good morning(afternoon，evening).May I have a look at you boarding pass?4、____先生/女士，请用毛巾。
Mr./Ms.____，may I offer you the hot towel?5、____先生/女士，我们为您准备了橙汁、矿泉水和香槟酒，请问您喜欢哪一种?Mr./Ms.____，we have prepared orange juice ，mineral water and champagne fou you.Which one would you like?6、____先生/女士，您需要换一下拖鞋吗，这样会舒服些。
Mr./Ms.____，would you like to put on slippers? It will make you more comfortable.7、____先生/女士，需要品尝一下香槟吗?我们配备的是卡迪亚香槟。
Mr./Ms.____，would you like to try the champagne?We’ve got Cartier.8、天气比较冷，您需要一杯热茶吗?It’s quite cold.Would you like a cup of hot tea?乘务员与旅客英语对话2座位Seating1、您好，请从这边通道往前走。
陆平《民航英语口语教程》
Warming Up
Useful Expressions:
make a plan; get travel documents ready; make a reservation; pack the things for the trip; I prefer… , because…; What appeals to me in … is that… ; Frankly speaking, I dislike… because… ; 2. Airline designator codes are often used to refer to different airlines. Example: MU refers to China Eastern Airlines. CA refers to Air China. CZ refers to China Southern Airlines. Can you write out the following? Airline British Airways Lufthansa Air France American Airlines KLM Netherlands
陆平《民航英语口语教程》
Unit 1
An Airline Job
Part One
Discussion:
1. Discuss the following questions in pairs or in small groups and tell your partner what you will do before the trip. a) Have you any experience of traveling by air? b) What do you know about the air travel? c) What sort of things will you prepare for it? d) Which do you prefer, traveling by air or by train(ship or bus)? State your reasons.
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Giving Information
? Information is usually given to those who ask for it. Besides, train stations, airlines and bus services frequently give information on delayed trains, flights, and even traffic jams.
Asking someone for help: ? Could you give me a hand? ? Would /could /will you help me? ? I wonder if you could help me. ? Would you mind giving/ lending me a hand? ? Do you think you could possibly lend/ give me a hand? ? Do me a favour, will you?
Accepting an offer: ? Thank you/ thanks/ thanks a lot. ? Oh, would you mind ~ing this for me? ? Thank you, if it's not too much bother. ? That's very kind/ thoughtful of you. ? Thank you. I'd appreciate it.
Giving Directions or Locations
? When asked for directions or locations, people are expected to give assistance. Normally they will show the other person where the place is.
Boarding
Asking for Help and Offering Help
? People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
Hesitating to accept an offer: ? Wouldn't that be too much bother?
Refusing/ declining an offer: ? No, thank you. I can manage. ? I don't think so, thank you. ? No, there's no need. But thank you all the same. ? It's very nice/ kind/ thoughtful of you. But please don't boaration for the Flight
Starting a Conversation
Conversations do not just “happen”. They have to be started in the right way. They must be continued carefully and ended correctly. The topics must be chose carefully to suit the speakers and setting.
Introductions
? Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Offering and Accepting Help
? Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
民航乘务英语 口语教程
Greetings
? In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.