晨间护理质量评分管理模式对住院患者护理满意度的实际影响

晨间护理质量评分管理模式对住院患者护理满意度的实际影响

目的分析晨间护理质量评分管理模式对住院患者护理满意度的实际影响。方法以2016年8月—2017年8月期间该院收治的240例患者为研究对象，随机分为观察组和对照组，每组120例，对照组给予晨间护理，观察组在晨间护理的基础上制定具体的评分细则，收集患者及其家属的意见，由患者、护士长、护士自身进行评分，观察两组患者的护理满意度和晨间护理合格率。结果观察组患者的护理满意度为98.3%，对照组的护理满意度为66.7%，观察组护理满意度明显优于对照组，观察组的晨间护理合格率为96.7%，对照组的晨间护理合格率为80.0%，差异有统计学意义（P＜0.05）。结论运用晨间护理质量评分管理模式能够提高患者护理的满意度，保障晨间护理的质量，值得大力推广和使用。

标签：晨间护理；质量评分；护理满意度；住院患者；护理质量

[Abstract] Objective To analyze the practical effect of morning nursing quality score management model on the nursing satisfactory degree of inpatients. Methods 240 cases of patients admitted and treated in our hospital from August 2016 to August 2017 were selected as the research objects and randomly divided into two groups with 120 cases in each，the control group adopted the morning nursing，while the observation group adopted the specific marking rules on the basis of the control group，and the suggestions of patients and their family were collected and scored by the patients，nurse heads and nurses，and the nursing satisfactory degree and qualified rate of morning nursing of the two groups were observed. Results The nursing satisfactory degree in the observation group and in the control group was respectively 98.3% and 66.7%，and the nursing satisfactory degree in the observation group was obviously better than that in the control group，and the qualified rate of morning nursing in the observation group and in the control group was respectively 96.7% and 80.0%，and the difference was obvious（P＜0.05）. Conclusion The morning nursing quality score management model can improve the nursing satisfactory degree of patients and ensure the morning nursing quality，and it is worth great promotion and application.

[Key words] Morning nursing；Quality score；Nursing satisfactory degree；Inpatients；Nursing quality

隨着人们生活水平的提高，人们对医疗服务的质量要求也越来越高，提高医院的护理质量和水平是现阶段人们密切关注的问题[1]。晨间护理质量评分管理模式主要是将晨间护理工作的内容具体化、细致化、流程化，从而提高护理质量和护理满意度[2]。该次研究以该院2016年8月—2017年8月收治的240例住院患者为研究对象，分析晨间护理质量评分管理模式对住院患者满意度的影响，现将研究的结果报道如下。

1 资料与方法

1.1 一般资料

选取该院收治的240例患者为研究的对象。随机分为观察组和对照组，其中观察组120例，男67例，女53例，年龄在29～88岁之间，平均年龄（63.43±3.65）岁。对照组120例，男65例，女55例，年龄在27～86岁之间，平均年龄为（62.83±3.45）岁。两组患者在常规资料方面比较，差异无统计学意义（P>0.05），具有可比性。

1.2 方法

对照组患者给予晨间护理。具体的方法为：早上为患者测量血压做常规检查并向患者问好；开窗通风并打扫患者病室；协助患者洗漱，为患者的面部、手、头发做好清洁，并帮助患者穿衣；帮助患者排便；检查患者的床单、被罩是否干净；检查病室内的床头柜、椅子等是否安置规范；检查患者床上床下是否有杂物；整理患者的日常用品；保持桌上物品整齐；了解患者晚上的睡眠以及饮食、心理状况；按照患者的实际病情为患者选择合适的体位；倾听患者的想法，为患者的心理做出有效的指导，消除患者的不良情绪。