经验教训

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Lessons Learned

Process Overview

经验教训–流程概览

Purpose: the purpose of the lessons learned process is to prevent the reoccurrence of problems previously experienced on new vehicle programs

目的：经验教训流程旨在确保新项目中不再发生过去曾发生的问题。

∙GM has developed a web based database of the most recent and significant lessons learned.

GM已开发了网上数据库，记录最新的和最重要的经验教训。

∙Lessons learned have been entered into a shared database which can house lessons learned on any program, commodity and model year.

任何项目，产品和年型的经验教训都能在网上数据库中得以共享。

∙Lessons are used as thought starters during program reviews.

经验教训作为思维启动器应运用于项目评审全过程。

∙Lessons learned reviews take place four times during the product development process as an integral part of the existing APQP Gate Reviews.

经验教训评审应作为APQP项目评审整体的一部分，在产品开发过程中共进行四次。

∙Lessons learned reviews are intended to provide a forum from which candid discussion can take place regarding lessons learned from the past to identify issues which could potentially reoccur on the program in review.

经验教训评审旨在提供公正探讨从过去总结的经验教训的讨论会，以识别将来可能发生的潜在问题。

∙Lessons learned reviews are supported by supplier quality, product design, materials, containerization and other functional groups.

经验教训评审需要供应商质量，产品设计，物料，装运和其他功能组的支持。

∙Suppliers are responsible for discussing why their design will not or will be susceptible to the same failure.

供应商负责讨论他们的设计将会或不会受相同失效的影响。

∙Suppliers are requested to contribute additional lessons learned based on their knowledge of the commodity for entry into the database.

供应商需提供基于他们对产品的认识获得的其它经验教训，并记录于数据库中。

∙Issues or concerns that surface during the lessons learned reviews are championed by the Supplier Quality Engineer and tracked as part of the lessons learned process

在经验教训评审中发生的任何问题和内容都应由SQE负责维护并作为经验教训流程的一部分被跟踪。

∙GM and supplier groups will be identified and expected to resolve and report out on open issues during subsequent lessons learned program reviews.

在持续的经验教训评审过程中，GM和供应商都应被明确并努力解决和汇报未关闭问题。