高级管理学 英文 第一章

Team Team
Becoming a Manager
• From Specialist to Manager
- Journey begins when people are successful at a specialist task that they were hired to do - Need to be able to get things done through other people
• Drive strategic thinking
• Have a plan for organization
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• Proactively structure the organization
• Exercise control with a deft hand
• Use the right kind of incentives
Source: Best of 2005, Business Week, December 19, 2005
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Question
• Are the functions of management only for managers in organizations or can they apply to you as a student as well? Explain.
Source: Adapted from “Leadership versus management: What’s the difference?”, The Journal for Quality and Participation, 2006
Functions of Management
Planning & Strategizing
a. b. c. d. general; functional frontline; general functional; frontline general; frontline
Multi-divisional Management Hierarchy
Corporate-level general managers
Division R&D Production Team CEO Division Marketing Division Sales Division
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Business-level general managers
Functional managers Frontline managers
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Leading & Developing
• Leading – is the process of motivating, influencing, and directing others in the organization to work productively in pursuit of organization goals.
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Who Makes the Strategic Decisions?
By Senior Group including CEO With Formal Strategic Planning Process By Business Unit Leaders By CEO or Equivalent By Others
Process Management Leadership
* Set the direction and develops the vision * Develops strategic plans to achieve the vision * Aligns organization * Communicates the vision, mission, and direction
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Vision * Plans and budgets Establishment * Develops process steps and set timelines Development and Networking * Organizes and staffs * Maintain structure
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• Where will decisions be made?
• Who reports to whom?
• How will different parts of the organization fit together to accomplish the common goal?
Controlling
• Developing employees – the task of hiring, training, mentoring, and rewarding employees in an organization, including other managers.
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Skilled Leaders:
• Planning is used to develop overall strategies • A strategy is an action that managers take to attain the goals • Planning goes beyond strategy development to include the regulation of a wide variety of organizational activities • Strategizing – the process of thinking through on a continual basis what strategies an organization should pursue to attain its goals
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• Mastering the Job
- Tends to be a large difference between expectations and reality - Workload is tremendous - Biggest challenge within the first year = “People challenges”
• The process of monitoring performance against goals, intervening when goals are not met, and taking corrective action
• First step – Drafting plans
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chapter
1
Management
McGraw-Hill/Irwin Principles of Management
© 2008 The McGraw-Hill Companies, Inc., All Rights Reserved.
Learning Objectives
1. Describe the basic functions of management 2. Identify where in an organization managers are located 3. Discuss the challenges people encounter as they become first-line managers 4. Describe the roles managers adopt to perform the basic functions of management 5. Outline the competencies managers must have to be effective
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Source: Improving Strategic Planning: A McKinsey Survey, The McKinsey Quarterly, September 2006
Organizing
Organizing involves deciding:
• Who will perform the task?
• Get the best out of people • Build a high-quality team
America’s Best Leaders
• Steve Jobs, Apple, Pixar • Alan Mulally, Boeing Commercial Airplanes • Terry Semel, Yahoo! • A.G. Lafley, Procter & Gamble • Kim Shin Bae, SK Telecom
Vision Execution
* Controls processes * Identifies problems
* Motivates and inspires * Energizes employees to overcome barriers to change
Vision Outcome * Manages vision order * Promotes useful and dramatic and predictability changes * Provides expected results
• Important aspect is creating incentives that align employees’ and organization’s interests
Benefits & Incentives
1. 2. 3. 4. 5. 6. 7. 8. Performance Bonuses Health Benefits Performance-based Time Off Education and Learning Recognition and Awards Retirement Planning and 401(k) Promotion Child Care and Elder Care Assistance
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Management and Managers
• Management: The art of getting things done through people in the organization • Managers give organizations a sense of purpose and direction
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Types of Managers
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General Managers Functional Managers
Frontline Managers
Question
•
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Dr. John Alexander is the Chair of the Management Department at Global University with their main campus in New York, USA. The President of the university is Dr. Kim Kerry. John can be described as a ________ manager whereas Kim is a _______ manager.
• Managers create new ways of producing and distributing goods and services • Managers change how the world works through their actions
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Leaders versus Managers
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Controlling
Organizing
Leading & Developing
Planning & Strategizing
• Planning – a formal process whereby managers choose goals, identify actions, allocate responsibility for implementing actions, measuring the success of actions, and revising plans