(排版好的)高职高专实用英语写作大赛复习资料.docx

全国高职高专英语写作大赛考生与教师参考样书英语应用文概述:
英语应用文在交流情感、增进友谊、开展商业活动、促进文化交流等方面，都起着积极且重要的作用。

根据英语应用文在不同环境下的不同功能机器不同格式，我们将其分为 3 大类：书信(letter)、表格(forms)和其他(others)。

其中，书信是英语应用文的主要组成部分，又可分为 2 类：社交书信(social letters)和商务书信(bussines letters).
目录
第一部分书信篇
一、社交书信(social letters)
1、感谢信(letter of thanks)
2、求职信(letter of application for a position)
3、道歉信(letter of apology)
4、推荐信(lette of recommendation)
5、辞职信(letter of resignation)
6、祝贺信(letter of congratulation)
7、预定信(letter of reservation)
8、邀请信及回复(letter of invitation & reply)
二、商务书信(bussiness letters)
1、投诉(complaints )
2、销售函(sales letter)
3、订购函(order letter)
4、理赔与拒绝(adjustments & refusals)
5、建立贸易关系(establishing bussiness relations)
第二部分图表篇第三部分其他
1、传真(fax)
2、备忘录(memo)
3、电子邮件(e-mail)
4、通知和启事(notice&announcement)
5、使用说明书(operating instruction)
6、公司与产品介绍(company profile & product intrduction)
一、社交书信
1、感谢信(letter of thanks) 感谢信是受到对方某种恩惠，如受到邀请、接待、慰问，收到礼品及得到帮助之后，而表达感谢之情的信函…… 感谢信：感谢信是受到对方某种恩惠，如受到邀请、接待、慰问，收到礼品及得到帮助之后，而表达感谢之情的信函。

By each other some grace acknowledgement is invited, reception, such as sympathy, receive gifts and, after getting help, and gratitude letter... Thank-you note: thank-you note by each other some grace, such as invited, reception, sympathy, after receiving gifts and get help, and gratitude letter 英文感谢信范文(1)
Thank You For Interview I
Dear (Bosss Name),
I appreciated the opportunity to meet with you yesterday about the position of (job title) with (Company Name).
I really enjoyed meeting with members of the office and learning about the job. The entire
team certainly seem to be highly skilled and motivated and the work itself seems as rewarding as it is challenging. From our discussion,I gained a strong sense of (Company Names commitment to their clients and their employees. I also enjoyed our discussion of my opportunities and future within the firm.
I feel strongly that I possess the qualities required as a (job title). I believe my education and experiences have prepared me well for a future with you. I eagerly anticipate our next meeting. Thank you for considering me for this opportunity.
Sincerely
(Signature)
英文感谢信范文(2)
Thank You For Interview II
Dear (Bosss Name),
Thank you so much for seeing me yesterday. The interview confirmed what others have told me -that (Company Name) would be a terrific place for someone with my skills and interests.
I am convinced that I could make an impact and add value as a (job title) in your department.
As we reviewed my background, I hope that you came to a similar conclusion. It was indeed a pleasure to discuss the opportunities with you. I thank you again for the opportunity and look forward to our next interaction.
Again, you can reach me (when) (Call time) at (telephone), or you may leave a message on my answering machine, and I will return your call promptly.
Sincerely
(Signature)
2、求职信(letter of application for a position)
第一步：介绍消息来源
介绍消息来源实际上是求职信的开篇交待句，它可使求职信显得自然、顺畅；而不介绍消息来源，会使收信人感到意外、突然，文章也缺乏过渡、照应，本文消息来源可作如下介绍：
Dear manager,
I learned from the newspaper that your company wanted to hire an English translator. 第二步：表明求职心愿
介绍完消息来源后，应向收信人表明自己的求职心愿，即写信的目的，本文求职心愿可作如下介绍：
I'm interested in this job very much. I'd like to get this job. 第三步：介绍个人简历
某单位需要新人，求职人也有求职心愿，但这并不意味着这项工作非你莫属。

如果你没有干好这项工作的经历、实力，也是难以适应的。

因此，介绍个人简历是必不可少的。

本文个人简历可介绍如下：
Now I'd like to introduce myself to you. My name is Li Ping. I'm 30 years old. I'm 180 cm tall. I'm healthy. I like swimming, singing and dancing in my spare time. I graduated from Beijing University in 1994.Then,I went to work in Nantong Middle School. In 1996，I began to work in Suzhou Middle School and I have worked there until now.
第四步：摆出求职优势求职时应表明自己除了具有一定的工作经历之外，还具有一定的优势和特长，这样才能稳操胜券。

本文可通过如下方法摆出自己的优势：
I work hard and I can get along well with others. I'm good at English and especially my spoken English is very good. I've translated many Chinese books into English. I can understand Japanese and I can talk to foreigners in Japanese freely.
第五步：提出获职打算丰富的工作经验，一定的优势和特长，只能代表过去和现在的情况，如果
获职后自以为心愿已了，从此高枕无忧，马虎从事，那也是得不到用人单位认可的。

显然表明获
职后努力工作的决心是感动用人单位的领导从而顺利谋得此项工作的重要一环。

本文获职打算可
作如下介绍：
If you agree with me, I'll work hard and try to be a good translator. 第六步：请求答复联系
如果单位领导同意了你的求职要求，你必然要请他和你联系，以便你及时做好准备，到用人单位应聘或报到。

为准确起见，请求答复联系时你还应当提供你的通讯地址、邮政编码、电话号码、电子信箱等。

本文答复联系的内容可作如下介绍：
If you agree with me, please write a letter to me or phone me. I live at No.1 Renmin Road, Suzhou city. My telephone number is 3654371.
第七步：表明感激之情
无论你的请求是否能够得到满意的答复，你给用人单位写信就是给对方添了麻烦，因此你应向对方表明感激之情。

本文可这样来表明感激之情：
Thank you very much. 上述七步内容联成一个整体，再加上下面的信尾，就成为一封完整的求职信。

Yours Truly（此致） lisheng（名字）英语求职信范文P.O. Box 36 Tsinghua University Beijing,China 100084 Dear Sir/Madam:
Your advertisement for a Network Maintenance Engineer in the April 10 Student Daily interested me bacause the position that you described sounds exactly like the kind of job I am seeking.
According to the advertisement ,your position requires top university,Bachelor or above in Computer Science or equivalent field and proficient in Windows NT4.0 and LINUX System. I feel that I am competent to meet the requirements. I will be graduating from Graduate School of Tsinghua University this year with a M.S. degree . My studies have included courses in computer control and management and I designed a control simulation system developed with Microsoft Visual InterDev and SQL Server.
During my education, I have grasped the principals of my major and skills of practice. Not only have I passed CET-6, but more important I can communicate with others freely in English. My ability to write and speak English is out of question.
I would appreciate your time in reviewing my enclosed resume and if there is any additional information you require, please contact me.I would welcome an opportunity to meet with you for a personal interview.
With many thanks,
Wang Lin 3、道歉信（letter of apology）
首段：表明写信意图，对某事表示歉意。

主体段落：说明道歉的具体原因，应展开。

在主体段落中，写信人应当在申述理由时照顾读信人的感受，切忌强词夺理。

结尾段：再次表明兼
意，请求收信人的谅解。

在结尾段还可以建议对自己的过失采取何种补救措施。

（1）道歉信中开头段常用句式和套话
I am writing this letter to express my regret…
I am writing to apologize for…
I would like to give you my apology for …
I am very sorry to say that …
I must apologize about （not） doing sth …
Please accept my sincere apology for …
I am writing to say sorry for…
I am terribly sorry, but…
（ 2 ）道歉信中结尾段常用句式和套话
Once again, I am sorry for any inconvenience caused.
Please allow me to say sorry again. Hope you can accept my apologies and understand my situation.
I sincerely hope that you will be able to think in my position and accept my apologies.
I want to let you know how regretful I am feeling now.
I am sorry that I can ' t… and trust that you will be able to understand.
Directions:
One of your pen pals will shortly be visiting your city. For some reason, you can not manage to meet him at the airport on time. Write a letter:
1)explaining why you cannot meet him at the airport,
2)asking him to wait for you at the airport, and
3)telling him how to identify you.
You should write with no less than 100 words on Answer Sheet 2. Do not sign your own name at the end of the letter. Use “Li Ming”instead. You do not need to write the address.
范文：Dear Martin,
I am looking forward to your visit. Just think, after all these years of writing to each other, we will finally have the chance to meet! However, I am sorry that I will not be able to meet you at the airport as soon as you arrive.
The reason is that your flight will arrive early in the morning, and the earliest I can get To the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.
By the way, as we have never met I must tell you how to recognize me. I am of medium height and have a small moustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.
Looking forward to our meeting.
Yours sincerely,
Li Ming
4、推荐信(lette of recommendation)
推荐信虽然会因为推荐人的不同而在内容上有不同的侧重点，但模式上大体来说还是有规律可循的。

一封推荐信应该提供如下信息：
who you are, your connection with the person you are recommending, why they are qualified and the specific skills they have。

此外，还应该包括联系方式，以便用人单位可以了解、确认情况。

下面是一个推荐信模版，它可以帮助你写好一封推荐信。

salutation
如果你的推荐信是要给某一个人的，你应该加上称呼，例如dear dr. smith, dear mr. jones，等等。

如果你的推荐信非常general，你在称呼的地方写to whom it may concern 或者不写称呼也可以。

paragraph 1 推荐信的第一段应该说明你和被推荐人的关系，包括你是怎么认识他/她的，还有你写
这封推荐信的资格。

paragraph 2
推荐信的第二段应该包括被推荐人的个人信息，说明他/她的资格、能力，还有你为什么要为他/她写推荐信。

如果必要的话，可以分几段来描述细节。

paragraph 3 如果是推荐被推荐人应聘某个职位，推荐信应该描述这个人的能力能适合他/她所要求的职位。

可以参考招聘广告上对职位的要求和被推荐人的简历一起来写。

summary
主要内容叙述清楚后，还应该加一个简短的总结。

总结部分应该再简述一下你为什么要推荐这个人。

可以写上i highly recommend the person ，i recommend the person without reservation 或者其他类似的话。

conclusion 推荐信的结尾部分应该写上你愿意提供更多的详细信息，要注明你的电话号码，联系方式和email address。

最后，还要在文章的右下角写上下面这一段：
sincerely, writers name tel number ，mailing address
Directions:
Below is a teacher for his students write recommendations, the students to enter the university to
be a teacher. The teacher in the letter are described in detail the students' ability and expressed its potential admiration. He believes that the student must be in their workplace success. Dear Sir or Madame,
It is with great pleasure that I write to recommend Courtney Alexander to you. I have known Courtney for the past two years and have had the pleasure of having her in my United States History class during her junior year. During that time I have found her to be a bright, diligent, affable young woman.
Courtney is not afraid of hard work, and is a team player. Her ability to work with her peers is a trait that will benefit her as she moves on to the next level. Throughout the year, she worked collaboratively with those seated around her in reviewing notes, going over possible examination material, and working throu(转载自中国教育文摘，请保留此标记。

)gh some of the more difficult concepts. Through her contributions to this ad hoc group, Courtney helped not only herself, but also others around her who were not progressing and improving as quickly as she was.
Courtney Alexander is undoubtedly a student with the potential for great success at the next level.
Her natural abilities combined with her work ethic and ability to evolve academically and socially are a recipe for success in the years to come. I enthusiastically recommend her for admission to Indiana University.
If you have any questions or concerns in regards to Courtney, please feel free to contact me at (555) 555-5555. Thank you for your time.
Sincerely,
William R. Morrison, III
College Consultant 5、辞职信（letter of resignation）
辞职信通常有五部分构成。

（一）标题在申请书第一行正中写上申请书的名称。

一般辞职申请书由事由和文种名共同构成，即以“辞职申请书”为标题。

标题要醒目，字体稍大。

（二）称呼要求在标题下一行顶格处写出接受辞职申请的单位组织或领导人的名称或姓名称呼，并在称呼后加冒号。

（三）正文
正文是申请书的主要部分，正文内容一般包括三部分。

首先要提出申请辞职的内容，开门见山让人一看便知。

其次申述提出申请的具体理由。

该项内容要求将自己有关辞职的详细情况一一列举出来，但要注意内容的单一性和完整性，条分缕析使人一看便知。

最后要提出自己提出辞职申请的决心和个人的具体要求，希望领导解决的问题等。

（四）结尾
结尾要求写上表示敬意的话。

如“此致——敬礼”等。

（五）落款辞职申请的落款要求写上辞职人的姓名及提出辞职申请的具体日期。

Directions: for personal conflict
Dear Richard,
After careful consideration and soul-searching, I have decided resign my position as internal auditor at ICC company. I assure you it was not an easy - decision to make.
Perhaps you have heard me mention on occasion that I would like to run my own accounting business. Ever since I graduated from #### university, this has been my long-range goal. I am thinking of applying to a graduate business school to earn an MBA in accounting and eventually to sit for the CPA exam. I suggested an effective date of January 30. if , however , you would like more time to find a replacement, I am writing to extend that by two weeks . on the other hand,of you feel that an earlier department would be more convenient to you, I will certainly understand.
I cherish the experience I have received at ICC company . I'm confident that it will be very usual to me in my future career.
Sincerely yours
TONY
6、祝贺信（letter of congratulation）
1、祝贺信写作的格式及注意事项祝贺信的写作格式可以比照一般书信的格式。

即通常有信头、信内地址、称呼、正文、结尾语、签名等几个部分组成。

但这里需要说明的是根据亲疏关系的不同，有些祝贺信是可以随意一些的。

比如信内地址有时可以省略，而信头也大体可以写的简略一些。

除此之外写祝贺信的时
候还应该注意以下一些内容。

写祝贺信要充满热情、喜悦，说些鼓励、褒扬的话，使对方确实感到温暖和
振奋。

赞美对方切实做到实事求是，恰如其分，不要故意拔高，甚至献媚，以至无
法起到应有的表示祝贺的目的。

祝贺信要做到整洁、大方，用词要恰当、简练，篇幅不宜太长。

写祝贺信时，所用信封和信纸都要经过认真选择，不能随意对付。

2、祝贺信的主要内容
祝贺信(Letter of congratulation)是向对方表示祝贺的信件，一般用于对方有什么喜事或取得了什么成绩，以及节日寿诞等。

祝贺信是人们情感交流的一种方
式，多写祝贺信可以使亲戚朋友同事之间加强联系，增进了解，彼此关心。

祝贺
信的主要内容包括以下三方面：
(1) 向对方表示祝贺在正文中要首先向对方表示热烈的祝贺。

要写明向谁祝贺、祝贺什么、为什么祝贺等。

可以写自己是怎样听到好消息的。

听到消息后的心情怎样等。

要感情饱满地写，但要简明扼要。

(2) 提出自己对有关问题的看法该项内容要根据所祝贺的事情发表自己的看法、主张，提出一些建议、意见等。

如对重大节日或纪念活动的祝贺。

可以说明其重大的意义和对所取得的成绩表示祝贺，可以分析一下所取得成绩的主客观原因等；庆贺寿辰的贺信，可简要准确地赞扬对方在事业上的成功；婚姻庆贺，则可以谈些自己关于婚姻生活的一些认识看法等，以期对对方有所帮助。

(3) 写出自己的希望和美好的祝愿正文的结尾要写上再次表示祝愿的话。

如：“With renewed good wishes，and kindest regards to you and your spouse。

”(再次敬候你同新夫人安好。

)又如“May the years to come bring every blessing to you both.”(愿你俩年年福寿无疆。

)
Here are some principles that congratulatory letters follow:
1. The purpose of writing the letter is to make your reader feel certain that he or she deserves the special message of recognition and praise.
2. The note should be brief, dealing with the primary topic only. These messages are most effective when they conduct no business.
3.The whole message should carry a tone of being positive and conversational.
4.Be sure to send the letter within a few days of the event. Any delay in delivery of the message would make your effort worse than no effort at all. 讲过了祝贺信写作应遵循的一些准则，下面我们通过一封信件来看看具体的写作方法。

Dear Mr. Haskel
Congratulations on your recent promotion to head the Marketing Department of California Metals.
My fellow managers and I are delighted that your work in the marketing field has been recognized this way and we join in sending you our very best wishes for the future.
Through the five years of working together with you, many of us well aware of how much you've contributed to the association between our two corporations. We are all looking forward to your trip to China next month when we will celebrate your advancement in a more formal way.
Again, congratulations to you, Mr. Haskel - good luck and good wishes on your new position as Director of Marketing Department.
Cordially yours Lin
Daming Marketing
Director
Beijing New Metals 7、预定信（letter of reservation）
预订信是出差或旅行时，为了事先预订酒店、会议室或机票、船票等，向对方发出的一种书面信函文件。

预订信内容要全面，详细说明个人的合理要求。

信件要具体明确，预订后通常要进
行确认回复，说明是否满足要求，如果未能满足要求，还要说明原因。

预订信主要内容一般包
括：
（1）请求预订并详细说明预定的内容，如时间、地点等；
（2）说明预订的原因，有时可不说明；
（3）要求确认回函，说明回函截止日期；
（4）提供预订单位或个人的联系方式。

Key Sentences ：
1 ．I'd like to book a double room for Tuesday next week ．下周二我想订一个双人房间。

2．What's the price difference ？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night ，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140 美元，背阴面的每晚115 美元。

4．I think I'll take the one with a front view then．我想我还是要阳面的吧。

5．How long will you be staying 您打算住多久？
6．We'll be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10 月4 日下午到10 月10日上午用。

9．We do have a single room available for those dates ．我们确实有一个单间，在这段时间可以用。

10．What is the rate ，please ？请问房费多少？
Directions:
To book a first—class seat in the name of Gao Ming on the first flight from shanghai to London.
Dear sir/madam,
I would like to book a first — class seat in the name of Gao Ming on the first
flight from shanghai to London on or after 23rd august,2011.Mr Gao Ming would prefer to fly as early in the day as possible in order to arrive in the late afternoon of the day in which he travels.
Please send the invoice to the bank of china account number 62256525XXXXXX in the name of ShangHai PuDong travel account.
We appreciate your early confirmation.my e-mail address is zhuhao@
.cn.
Yours faithfully
HuHao Secretary
ShangHai PuDong Company
8、邀请信及回复( letter of
invitation & reply)
邀请信分为 2 种：一种属于个人信函，例如邀请某人共进晚餐、参加宴会、观看电影、出席典礼等。

另一种邀请信则属于事务信函，一般是邀请参加会议、学术活动等等。

一、普通邀请信
第一种邀请信邀请的对象一般是朋友、熟人，所以内容格式上的要求都比较松，可以写得随便一些。

只要表明邀请的意图，说明活动的内容、时间、地点等等。

但既然是邀请信，那么就一定要
在信中表达非常希望对方能够参加或者出席的愿望。

这种邀请信的篇幅可以非常短，下面以一封
邀请看电影的短信为例：
Dear Jane,
We have four tickets for a famous film shown at Guangming Cinema, The Longest Day, Friday, the ninth. Will you join us? We'll be looking for you at eight sharp Friday night in front of the cinema, so don't disappoint us!
Warmest regards.
Alice
二、正式邀请信
第二种邀请信一般由会议或学术活动的组委会的某一个负责人来写，以组委会的名义发出，而且被邀请者通常也是属于比较有威望的人士。

因此，这类邀请信的措辞要相对正式一些，语气要热情有礼。

这一类邀请信通常要包括以下内容：首先表明邀请对方参加的意图以及会议或学术活动的名称、时间、地点；然后要对被邀请者的威望和学术水平等表示推崇和赞赏，表明如果被邀请者能够接受邀请，会给会议或者活动带来很好的影响；接着要说明会议或活动的相关事宜，最好是能引起对方兴趣的事宜；当然不能忘了表达希望对方能够参加的诚意；最后还要请收信人对发出的邀请做出反馈，如确认接受邀请。

下面是一封邀请对方参加学术会议的信函：
Dear Professor Wang,
On behalf of the Ohio State University and the IEEE Computer Society, I would be very pleased to invite you to attend and chair a session of the forthcoming 2004 International Conference on Parallel Data Processing to be held in Bellaire, Michigan, from October 25 to October 28, 2004.
You are an internationally acclaimed scholar and educator. Your participation will be among the highlights of the Conference.
We sincerely hope that you could accept our invitation. As you know, this is the 10th anniversary of
the Conference and we plan to make it a truly international meeting. We have accepted many papers from several foreign countries, including two from China.
If you can come, please let us know as soon as possible, since we have to prepare the final program soon. We are looking forward to your acceptance.
Sincerely yours,
Peter White
是收到哪种邀请信都要复信，明确表示接受与否。

而且无论接受与否都要对邀请者表示感谢。

接受邀请的回信一般包含以下内容：首先感谢对方的邀请，并重述邀请信中的主要内容；然后愉快地表示接受邀请，并简要说明自己的打算；最后表示期待赴会和与对方见面的心情。

下面是一封接受邀请的信，与上面第一封邀请信相对应：
Dear Alice,
Thank you very much for your invitation. It will be great pleasure for me to join you on Friday for the wonderful film. I will arrive at the cinema before eight. I look forward to meeting you on Friday.
Thank you for thinking of me.
Yours,
Jane Direction：
Please write a letter to Mr. And Mrs. Smith invite them to your dinner invitation, time is scheduled for January 15, 2005 (Saturday) late 7:00pm: tell them you very much hope their presence, and to please the other party to answer your letter
Dear Mr. and Mrs. Smith
It has been a while since we last met, and every laughing minute filled up my memory. Recently we have the renovation of the new bought house done, and therefore would like to have the honor of inviting you couple to visit us on June 28th 2006 and have dinner together. I suggest the time for dinner would be best at 7:00pm. I recalled that both of you are seafood lovers, so I will prepare lobsters and fishes as the main course, I also reserved bottles of best Italian white wine for us to enjoy at that moment. Of course if you are interested to spend a walk nearby then I am glad to accompany you.
Mary my daughter is now eight years old and she have made a lot of friends of like age since we migrated to the estate here. I am sure she will want to tell a lot of her stories when she see you both. And right now she just want me to remind you that there are swimming pool and SPA facilities associated with the estate, therefore it would be good if you like, please bring along the swimming suits, it only take five minutes to walk from my house to the facilities so it is very convenient.
I am sure the above invitation would have interested you, and just to make sure things will happen as expected please kindly reply to this letter and upon then I will arrange things accordingly. Look forward to see you by then.
My best wishes to you and your family
Yours,
Raymond 1、投诉(complaints ) 投诉信是表示不满的信件，一般分三个部分：1. 提出投诉内容；2. 说明具体情况；3. 提出解决办法。

语言注意点投诉信应重点表明投诉的原
因，叙事应客观、准确、简洁。

最后提出的解决方法应切实可行。

在表达自己的不满时，语言要
把握分寸，不失风度。

下面介绍下这类书信的常用词汇和句型
词汇：
complain against sb. about sth.投诉.... dissatisfaction with 不满于..........
put up with / bear / tolerate 忍受awful 糟糕的
poor service 糟糕的服务inconceivable 不可思议的
out of one's expectation 令某人大失所望look into / go into / investigate 调查incident / matter 事件sanitary situation 卫生条件bad manners 不礼貌disturbance 干扰nuisance 麻烦事remedy 补救solve 解决recurrence 再次发生
句型：
1)I am writing to you to complain about ...
2)I am writing to express my dissatisfaction with...
3)There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...
4)I can hardly bear /tolerate /put up with it any more.
5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence
of this kind.
8)We will appreciate your willingness to make up for the loss.
Direction：
Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir,
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperature range from 0℃ to 9℃.
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully, Li
Ming
这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货
上门的做法，随后简述冰箱出了问题。

第二段说明具体问题，第三段提出要求。

2、销售函(sales letter) 催款函是卖放在规定期限内未收到货款，提醒或催促买方付款的函件。

写此类催款函要求文字简练、意思清楚；同时要求语气诚恳、
体贴，彬彬有理。

不可轻易怀疑对方故意拖欠不付，以免伤害对方感情，不利于达到索款的目
的，或妨碍以后的业务。

对于某些屡催不付，故意逃款的客户，语气则要强硬，措辞坚决。

总之
索款要把握一个原则：既要达到索款目的，又要与客户保持友好关系。

Direction：
For Insisting on Payment Account No.8756
Dear Sirs，
It is very difficult to understand why we have not heard from you in reply to our two E－mail of 8th and 18th September for payment of the sum US$ 80，000 you are still owing. We had hoped that you would at least explain why the account continues to remain unpaid.
I am sure you will agree that we have shown every consideration and now you fail to reply to our earlier requests for payment，I am afraid you leave us no choice but to take other steps to recover the amount due.
We are most reluctant to do anything from which your credit and reputation might suffer and even now we prepare to give you a further opportunity to put the matter right. We therefore propose to give you 15 days to clear your account，
Yours faithfully ，Li
Hua 3、订购函(order letter) 订购函是买方按照与卖方协商好的条件向
其订购所需货物时所用的一种商务文书。

订购函通常分为两种，一种是接受函里已经对需要订购
的货物进行了详细说明；另一种把订购函制成订单式，以表格形式列明各项交易条件。

订购函一般都应包含商品名称、牌号、规格、数量、价格、结算方式、包装、交货日期、交货地点、运输方式、运输保险等内容。

Direction: Order for 2,000 Pairs of Sheep Leather Gloves
Dear Mr. Gilson,
Please dispatch to us 2,000 pairs of sheep leather gloves as per the terms stated in your offer of May 5.
Would you please take special care of the quality and the package of this order? The leather should be of the same quality as that used in the sample. We hope that you can pack each pair in an airtight polythene bag, a dozen pairs of gloves in a box and then 20 boxes to a strong seaworthy wooden case. We will order more if the first order with you prove to be satisfactory.
We are enclosing our Purchase Confirmation No.2009-308 in duplicate for your signature. Please sign and return one copy for our file. Upon receipt of your confirmation, an L/C will be issued.
Sincerely yours,
Liu Peng Dear Sirs,
We are pleased to place with you the following repeat order if you can guarantee shipment at California to Shanghai by September 25th 300 tons of Grade One California apples.
Kindly confirm acceptance of our order by return and send advice of shipment。