PD-M1-01anagement Procedure 经营计划、质量目标及过程绩效指标管理程序 IATF16949 2016程序文件

QUALITY SYSTEM

PROCEDURE 质量体系程序Number 文件编号: PD-M1-01 Department 部门: Quality Dept

Subject 文件名称:

Business Plan, Quality Objective and Process Performance Management Procedure 经营计划、质量目标及过程绩效指标管理程序

Revision版本:

1.0 Effective Date生效日期:

2012-01-01

Page 1 of 5

批准：审核：作成：

Change History

变更记录

Revision 版

本Effective Date

生效日期

Originator

编写人

Reasons for Change

修改原因

1.0 Purpose目的

The purpose is to define management responsibilities of the company, make long-term business plan and establish corporate management and development framework so as to establish annual business objectives and formulate development strategy for corporate business..

明确公司的管理职责，编制长期经营计划，建立企业管理及发展框架。在此基础上制定年度经营目标，为企业经营制定发展战略。

2.0 Scope范围

The procedure applies to planning and establishment of management structure of quality management system and the formulation and implementation of business plan. It specifies management responsibility planning and change control and is implemented in making business plan, evaluating business effects, understanding customer satisfaction and comparing internal and external performance data.

本程序适用于公司质量管理体系的管理架构的策划及建立，经营计划的制定与实施。规定管理职责策划及变更控制以及公司在制定经营计划、评价经营效果、了解客户满意程度、进行内外部成效数据比较等方面所实施的。

3.0 Definitions定义

3.1 Quality objective: measurable indicators, which t op management defines to deploy the quality policy, and is

part of the business plan.

质量目标：管理层用来对质量方针进行展开和实施的量化的具体指标，它是公司经营计划的一部分。

3.2 KPI: Key Performance Index, aim to monitor the product realization processes and the support processes to

assure their effectiveness and efficiency.

关键绩效指标：对质量管理体系的产品实现过程及其支持过程的有效性和效率进行监测的关键性指标。

4.0 Procedure and Flow chart

4.1 Responsibility and authority职责与权限

4.1.1 General manager总经理

a) Focus on customer; ensure that the confirmation and satisfaction of customer requirements and the

establishment, implementation and maintenance of needed processes of quality management

system.

Business Plan, Quality Objective and Process Performance Management Procedure 经营计划、质量目标及过程绩效指标管理程序

Revision版本:

1.0 Effective Date生效日期:

2012-01-01

Page 2 of 5

以顾客为关注焦点，确保顾客的要求得到确定和满足；确保质量管理体系所需过程得到建立、实施和保持；

b) Organize the formulation and approval of issuance of quality policy and objectives; approve the

issuance of quality management manual of the company

主持制定批准发布质量方针和质量目标；批准发布公司的质量管理手册。

c) Compile business plan and preside over management review.

负责编制公司经营计划，主持管理评审。

4.1.2 Management representative管理者代表

a) Plan quality management system, lead and organize the compilation of quality management system

documents对质量管理体系进行策划，领导组织编制质量管理体系文件；

b) Specify the responsibility, authority and interrelation of personnel relating to quality, establish

communication, assign personnel to engage in quality activities, determine organizations of the

company and provide resources

对从事与质量有关的人员规定其职责、权限和相互关系，建立沟通过程；配备从事质量活动有关人

员，确定公司组织机构和提供资源；

c) Establish proper internal communication and ensure the effective communication of system

建立内部适当的沟通过程，确保体系有效性进行沟通；

d) Create and maintain the awareness of the importance of meeting customer requirements and

observing laws and regulations. 营造并保持满足顾客和法律法规要求重要性的意识；

e) Ensure to improve the awareness of meeting customer requirements and environment protection of

all personnel确保提高全公司员工满足顾客要求的意识环境保护意识；

f) Organize internal quality system audit and establish external contacts of affairs relating to quality

management system.组织内部质量体系审核；与质量管理体系有关事宜的外部联系。

4.1.3 Each department各部门

a) Perform all duties and responsibilities according to the stipulation of responsibility and authority and

continually maintain and improve quality management system.

根据职责与权限的规定完成本职工作，并不断努力维持、改进质量管理体系；

b) Prepare management review data, participate in meetings, propose suggestions or resolutions and

implement the decision of meeting within the work scope of each department.

准备管理评审资料参与会议，并提出建议或解决办法，在各部门的工作范围内执行会议的决定。

4.2公司经营计划管理Business plan management

4.2.1 The company shall consider long-term business plan (3 to 5 years), annual business plan and annual

objective of department when making business plan and effectively combine the three to ensure the effective implementation of corporate strategy. Business plan shall depend on domestic and overseas rivals and product standard in automobile industry and determine present and future customer

expectations..

公司制定经营计划应考虑长期经营计划（3－5年）、年度经营计划和部门年度目标，并将三者有效结合，确保企业战略能有效执行。经营计划应对汽车行业内外竞争对手及产品基准确定为基础，并确定当前和未来顾客的期望。

4.2.2 Unfold of long-term business development长期经营计划展开