实用商务英语听说第二册Unit 10 Business Etiquette[精]

acquaintance n. 相识; 熟人 acknowledge v. 承认; 告知收到 e者scort v. 护卫, 护送 n. 护送 comfort zone n. 舒适地带
maitre n.<法>管家,总管 volume n. 音量
forge v. 稳步前进 charged up v. 给 ... 充电
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To grasp some skills in dealing with business etiquette.
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To practice listening for general ideas.
Warm-up
Word Bank
generic adj.一般的, 普通的 stuff v. 塞满, 填充, 填满; 饱食
complete.
Question 4. When you are conversing with an American, how far away from him should you stand according to the standard North American comfort zone for communication?
• A. Immediately stuff it into your pocket. • B. Immediately pass them your business
card.
• C. Look at the card but say nothing about it.
• D. Look at the card and acknowledge it.
Warห้องสมุดไป่ตู้-up
Task One
• Directions: Work in pairs and discuss the following question:
• What does business etiquette mainly include? • Put down some of the key words in the following
blanks:
• 1.knowing how to act in an interview,
• 2.how to introduce clients to your peers at work, understanding the pecking order in the company
• 3.and knowing how to defer to your manager or boss at work or in social events.
• And in business, all women are called "Ms.", regardless of their marital status.
Question 3. When you receive someone else’s business card what should you do?
• A. Ten feet away. • B. Six feet away • C. Three feet away. • D. One and a half feet away.
Unit 10 Business Etiquette
Teaching Aims
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To deal with the information about business etiquette;
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To get the correct expressions of greetings and reception;
• Exchanging business cards is certainly acceptable (and usually expected) but you would not do it "immediately". You don't want to give them your card until the ritual of receiving their card is
Question 2 I have become a client of yours and we have a meeting scheduled so you can show me what your company can do for me. When you’re speaking to me, what should you refer to me as?
3. （D ）
• Business cards should always be received (and
given) with respect. So when someone gives you a business card, you should look at the card and acknowledge it. Then place the card in your card case. (Stuffing the card into a pocket is a no-no.) If you're caught without your card case, keep the other person's business card in your hand while you converse.
• A. Ms. Ward
• B. Susan Ward
• C. Susan
• D. Susie, Baby
2. （ A ）
• Good business manners dictate that you maintain a certain level of formality. Clients should always be addressed by their honorific or title followed by their last name - until and unless the client asks you to do otherwise.