跨文化商务交际ChapterBusinessEtiquetteandSocialCustoms共25页
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When you are being introduced, you had better Stand up Smile Shake hands Repeat names Say farewell
1.2 Making greetings
Informal greetings & formal greetings
British people are less demonstrative than any other nationalities and a reserved manner is expected. And at the first meeting, the British believe that the neutral topics of opening conversation are more acceptable than exchanging personal information. Furthermore, the British will try to avoid religion and politics.
If the person your are meeting seems back off, do not force a handshake. If he does not respond to your offer to shake hands, simply drop your hand back, smile, and say “hello”. For Japanese people, making physical contact always remains an uncomfortable experience, so shake hands when a Japanese person offers his hand.
When you are introduced to someone, either one of you may extend your hand first. Your handshake should be relaxed but firm (never be limp), and you should look at the other person in eyes, smile, and say “I am very pleased to meet you.” or give other cordial (热诚友 好的）greetings.
2. Handshaking & exchanging business cards
2.1 Shaking hands Shaking hands is an expression of mutual trust and respect, and it is a way to send greetings in business situations. Shaking hands politely and properly is very important. The good time to shake hands will be: • *When you are introduced to others and when you say goodbye to others. • *When the visitors comes into your room or your office. • *When you go to meet your client. • *When you go to attend the receptions or parties and *when you take leave.
“Hello” is the commonest form of greeting between good friends.
Nonverbal greetings can be seen in communication. It includes shaking hands, kissing and bowing.
When you meet an American for the first time, you should remember that most Americans do not like using “Mr.”, “Mrs.” or “Miss”. These terms are too formal. People of all ages prefer to use first names instead of titles and last names. While in our China, some people like to be called with their titles.
A less important person is always introduced to a more important person whether a male or female.
Tips we should pay attention to, once we’re introduced
1.1 Making introductions
As for making introduction, there are some rules to abide by:
A man is always introduced to a woman.
A young person is always introduced to an older person.
1. Introduction
Contents Байду номын сангаас
2. Handshaking and exchanging business cards
3. Dressing and dining
4. Social customs
5. Gift giving and receiving
6. Humor, superstitions and taboos
1.2 Making greetings
Informal greetings & formal greetings
British people are less demonstrative than any other nationalities and a reserved manner is expected. And at the first meeting, the British believe that the neutral topics of opening conversation are more acceptable than exchanging personal information. Furthermore, the British will try to avoid religion and politics.
If the person your are meeting seems back off, do not force a handshake. If he does not respond to your offer to shake hands, simply drop your hand back, smile, and say “hello”. For Japanese people, making physical contact always remains an uncomfortable experience, so shake hands when a Japanese person offers his hand.
When you are introduced to someone, either one of you may extend your hand first. Your handshake should be relaxed but firm (never be limp), and you should look at the other person in eyes, smile, and say “I am very pleased to meet you.” or give other cordial (热诚友 好的）greetings.
2. Handshaking & exchanging business cards
2.1 Shaking hands Shaking hands is an expression of mutual trust and respect, and it is a way to send greetings in business situations. Shaking hands politely and properly is very important. The good time to shake hands will be: • *When you are introduced to others and when you say goodbye to others. • *When the visitors comes into your room or your office. • *When you go to meet your client. • *When you go to attend the receptions or parties and *when you take leave.
“Hello” is the commonest form of greeting between good friends.
Nonverbal greetings can be seen in communication. It includes shaking hands, kissing and bowing.
When you meet an American for the first time, you should remember that most Americans do not like using “Mr.”, “Mrs.” or “Miss”. These terms are too formal. People of all ages prefer to use first names instead of titles and last names. While in our China, some people like to be called with their titles.
A less important person is always introduced to a more important person whether a male or female.
Tips we should pay attention to, once we’re introduced
1.1 Making introductions
As for making introduction, there are some rules to abide by:
A man is always introduced to a woman.
A young person is always introduced to an older person.
1. Introduction
Contents Байду номын сангаас
2. Handshaking and exchanging business cards
3. Dressing and dining
4. Social customs
5. Gift giving and receiving
6. Humor, superstitions and taboos