《旅游英语视听说》Chapter 7 (2)

3)Being knowledgeable about the checking-out times, hotel services and local attractions is essential. But even more important, are personal warmth, friendliness, and good people skills. 4)When travelers reach their hotel, they are often tired or stressed. The desk clerk’s job is to make them feel truly welcomed and comfortable. So they will make a point of staying at your hotel every time when they are in town. 5)The front desk is an excellent place to start if you are interested in career of hotel management since it allows you to learn about the many different aspects involving in running a hotel efficiently and places you on the front line of customer relations.
following statements are true or false. Write T for true and F for false.
• 1.__F___ Front desk is different from reservation
desk.
• 2.__T___ The major function of a front desk is to act
double room: (双人房间)
single room: (单人房间)
limousine: (豪华轿车)
Part One: Know-how for Tourism and Travel Front Desk/Reservation Desk
Based on the above passage, decide whether the
1)The front desk clerk is usually the first person a guest encounters when checking into a hotel or motel. 2)In addition to performing the specific duties, the desk clerk has the responsibility of making a great first impression. It is important to be able to quickly and efficiently follow the steps needed to get the guest check in.
looking for a weekend getaway, consider booking your hotel on a
Thursday with a Monday _r_et_u_r_n.Because hotels are feeling the pinch
during this recession just like the rest of us, call them directly and find
Part Three: Be Amused to Listen
Tips for Hotel Reservation
You can almost guarantee a great price on any hotel package or airfare by making your _re_s_e_r_v_a_ti_o_n very early, at least a month or so
Useful Words and Expressions
beverage: (酒水)
Cashier:
(出纳员/收银员)
accumulate： (累积)
transaction: (交易)
register:
(登记)
crucial:
(关系重大的)
entail:
(使必要)
recession: (不景气)
check out: (离店结账)
It’s essential for him to be knowledgeable about the checking-out times, hotel services and local attractions. What’s more, he should have qualities such as: personal warmth, friendliness, and good people skills.
A.Sam Brown B. Nov. 1 to Nov. 3 C. to make some reservation changes D. limousine E. from Nov. 1 to Nov. 4
as a public face of the hotel.
• 3.__F___ Functions of a front desk can be grouped
into five categories; and front desk involves three departments.
• 4.__T___ Front desks have the responsibility to make
Part Two: Be Attractive to Watch
Brief information from the video
The front desk clerk is usually the first person a guest encounters when checking into a hotel or motel. In addition to performing the specific duties, he has the responsibility of making a great first impression. It is important for him to be able to quickly and efficiently follow the steps to get the guest check in.
night for the very same room. Quite a difference, wouldn't you say?
Part Four: Be Interesting to Smn B
1.reason for calling 2.caller’s name 3.original date of reservation 4.new date of reservation 5.extra service
He should make the tired and stressed customers feel truly welcomed and comfortable when they reach hotels so that they’ll make a point of staying at the hotel.
you a great first impression on the hotel and make you feel you are very welcomed.
• 5.__F___ Front desk should be knowledgeable about
check-out time only.
5. In Part Four, through listening to the dialogue, you’ll learn how to make changes for a reservation.
6. In Part Five, you’ll get a chance to expand your knowledge with interesting types of exercises, including: (1) Readings: Documents for Hotel Check-in(2)story-retelling: Don’t Treat Us like We're a Couple of Fools
out what types of packages they're currently offering. They may be willing to present you with a d_e_a_l_ that precisely fits your time frame and __b_u_d_g_e_t _.
If you really want to save on hotel _e_x_p_e_n_s_es__, choose bed-andbreakfast _l_o_d_g_e_s, smaller hotels or inns. Remember, they're __c_o_m_p_e_t_in_g__ for your business as well. For example, a two-bedroom
Chapter
Contents
1. At very beginning, you will learn some useful words and phrases.
2. In Part One, you will learn some informative and important tourism knowledge.
suite at an East Hampton Inn during off-peak seasons can be gotten for less than $100 per night. _P_e_a_k_-_se_a_s_o_nrates typically run close to $300 a
The front desk is an excellent place to start if you are interested in career of hotel management since you can learn about many different aspects involving in running a hotel efficiently and places you on the front line of customer relations.
before your trip. In this way, you'll be locked into a low price. Additionally, while there may be some _r_e_st_r_ic_t_io_n_s, look for off-peak deals at most major hotels. This may __en_t_a_i_l __a mid-week stay. If you're
3. In Part Two, through watching the video, you’ll get to know major qualifications of front clerks working in hotels and resorts .
4. In Part Three, you’ll do a compound dictation: Tips for Hotel Reservation.