《饭店情景英语》课件

Dialogues: UNIT 1 1-1 A Long Distance Call Reservations(长途电话预定) 1-2 A Group Reservation(团体预定) 1-3 A Face-to-face Reservation(门市预定) New Wards: equivalent 平行的 arrival 到达的 May 26th 5月26日 credit card 信用卡 take care of 照顾，处理 parking lot 停车场 10% discount 九折 representative 代表 UA 美国联合航空 confirmation 确认 assist 协助；帮助 southward 向南 available 可获得的 referral 参考的
商务中心和总机
The Business Center and The General Switchboard
• Exercise 1 1 2 3 4 5 您要用什么规格的复印纸？ 先生，您的传真到了，请到商务中心来取。 对不起，我们宾馆对收进的传真要收费的。 从这里发往纽约的传真收费多少？ 您可以在我们这里发电子邮件，也可以上国际互联网。
UNIT 6 The Cashier 收银
Exercises 2 He said that he... He told me that he… 间接引语
ExerciseHale Waihona Puke Baidu 3
Once upon a time there was an island where a ll the feelings lived: Happiness, Sadness， Knowledge, and all the others, including Love.
UNIT 6 The Cashier 收银
Dialogues 6-1 Foreign Currency Exchange 兑换外币 6-2 Checking Guest’s Account 核查客人账目 6-3 Checking Out 结账离店
UNIT 6 The Cashier 收银
Exercises 1 1 接待员告诉北罗先生他能到账台兑换 外币。 2 电脑记录有问题吗？ 3 夜审发现客人的账单上有错。 4 经理告诉那位新员工她如何才能处理 那位过路客人的要求。 5 贝罗先生付了2000元的账，包括150元 的电话费。
UNIT 4 Concierge (2)
1
Dialogues
4-1 Introducing some scenic spots （介绍景点） 4-2 showing the way （指路） 4-3 Ticket-booking service （订票服务）
UNIT 4 Concierge (2)
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UNIT 2
Page 20
At the Reception Desk ,
Exercises 1: 1. 2. 3. 4. 5.
在接待处
明天上午您打算干什么？ 史密斯先生准备用现金，还是用信用卡付款？ 我打算只带两件行李去旅行。 那位过路客人准备在大厅等到六点钟吗？ 我不准备再多待下去，天好像要下雪了，是吗？ Exercises 2: Introduce your classmate to us.
The Business Center and The General Switchboard
• New Words fax 传真 cater to 迎合 in all 所有；全部 slip 协议 account 账户 confidential 机密的
• Dialogues 5-1 Fax Service（传真服务） 5-2 Express Mail Service（特快专递） 5-3 Telephone Service（电话服务）
礼宾部1
New words
1 historical 历史的 interest 兴趣 cover 覆盖 sound 健全的；合理的；可靠地 reach 到达 trolley 有轨电车 along 沿着 crossing 路口 straight 直线的 square 广场 well-known 有名气的 in advance 提前 busy 忙碌的 soft berth 软卧 receipt 发票
One day it was announced to all of the feeling s that the island was going to sink to the bottom of the ocean. So all the feelings prepar ed their boats to leave . Love was the only one that stayed. She wante d to preserve the island paradise until the last possible moment. When the island was almost totally under, love decided it was time to leave.
Room Reservations
Exercises 1: 1.我希望我们不久以后会再见面。 2.今天下午三点钟您不要打电话来，那时我在上课。 3.明天上午这个时候，我们要在会议室开会。 4.今晚七点钟你们干什么？ 5.他七点钟在大厅等您，行吗？ Exercises 2: Self-Introduction—— Please make a brief self-introduction in 3 minutes at least, you can try it from the aspects below: • name • hometown • interests&hobbies • speciality • character
Exercises 3 She began looking for someone to ask for help. Just t hen Richness was passing by in a grand boat. Love asked,“ Richness, can I come with you on your boat?" Richness answered, "I'm sorry, but there is a lot of silver and gold on my b oat and there would be no room for you anywhere.“ Then Love decided to ask Vanity for help who was passing by in a beautiful vessel. Love cried out, "Vanity, help me please!" "I can't help you," Vanity said, "You are all wet and will damage my beautiful boat.“ Next, Love saw Sadness passing by. Love said, "Sadness, please let me go with you." Sadness answered, "Love, I'm sorry, but, I just need to be alone now."
Exercises 3 Then, Love saw Happiness. Love cried out ,“ Happiness, please ta ke me with you." But Happiness was so overjoyed that he didn't hear Love calling to him. Love began to cry. Then, she heard a voice say ,“ Come Love, I will take you with me." It was an elder. Love felt so blessed and overjoyed that she forgot to ask the elder his name. When they arrived on land the elder went on his way. Love realized how much she owed the elder. Love then found Knowledge and asked, "Who was it that helped me ?“ “ It was Time,' Knowledge answered. "But why did Time help me when no one else would?“ Love asked. Knowledge smiled and with deep wisdom and sincerity, answered, "Because only Time is capable of understanding how great Love is.
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UNIT 2
Page 20
At the Reception Desk ,
New Words
pull up 停车 go forward to 向前走 reserve 预定 just a moment 过一会儿 passport 护照 Would you mind doing… 你介意…吗？ In cash 现金 the key to …的钥匙 safe 保险箱 show you up 带你去 Baggage 行李箱
在接待处
a block of 一层 at once 立刻 standard 标准 arrange 安排 porter 行李员 upstairs 楼上 fully equipped 设备齐全 request 要求 convention 会议 Don’t worry. 别担心。 no-show 预定未到的人 all the time 总是
商务中心和总机
The Business Center and The General Switchboard
• Exercise 2
My National Day Holiday
商务中心和总机
UNIT 6 The Cashier 收银
New Words
Passport 护照 Slip 纸片 Note 纸币；记录 Change 零钱 Prepare 准备 Total 共计 Deposit 存款；保证金
New words
1 pick-up 捡起；获得；收拾 sign 迹象；符号；手势 bumping 震动 to one's relief 让某人轻松的是 clear up 清晰 piece 块；件；篇 head for 朝...走 trunk 汽车车尾的行李箱 escort 陪同 airy 通风的 salon 沙龙 barber 理发师 souvenir 纪念品 attendant 服务员；侍者 tag 标签 afraid 害怕 inconvenience 不方便
UNIT 1
Room Reservations
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UNIT 2
Page 20
At the Reception Desk ,
在接待处
Dialogues:
• 2-1 Registration（登记住宿） • 2-2 Checking in a group（团队登记住宿） • 2-3 extending the stay （续住）
关于考试： • 平时成绩（70%）：课堂发言+考勤 • 卷面成绩（30%）
上课方式： • 课本内容 • 学生自己发言
PART 1 The Front Office
The Manager's Remarks
Questions: 1. What is the aim of a hotel ? 2. Can you say something about the great importance of the front office ? 3. Why should the hotel staff have a strong sence of responsibility ? 4. How can the hotel achieve greater financial success ?
礼宾部1
1
Exercise 2 1
1.我们宾馆被认为是本市最好的五星级宾 馆之一。 2. 这些服务员英语讲得多流利啊！ What a nice/bad day it is!! 3.服务员会带您去哪儿的室内游泳池。 4.我保证我们不会再给您添麻烦了。 5.托运前请把姓名标签系在每件行李上。
UNIT 3 Concierge (1)
UNIT 3 Concierge (1)
礼宾部1
1
Dialogues
3-1 See-in Service（接机） 3-2 Introducing Hotel Service（介绍饭店服务） 3-3 About Slow Delivery of Baggaga （抱怨行李运送太慢）
UNIT 3 Concierge (1)