unit 3 communication课件

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Communication is a skill
• Not all of us are born orators or brilliant writers. • Communication is a skill that can be learned, practiced, and improved.
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The Impact of Nonverbal Communication
55% Physiology
---------Visual Communication
Eye Contact
Posture
Forms of communication
Forms of Verbal Communication
Conversation Discussion Briefing（例会） Meeting Broadcasting Interview Phone Call Recording Exhibition Photograph Chart film Play Dance Body Language TV Newspaper Magazine Book Notice Correspondence Memo Message
CONFLICT
How to dealing with conflict?
Stay Focused
Try not to bring up past related conflict or other topics to the current one. Stay focused on the present, your feelings, understanding one another and finding a solution.
---Information Communication
Keep it simple
Explain and/or provide an example Click to add title in here Use clear,direct words
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Effective communication
• Good communication skills involve speaking and listening; communication isn’t a one-way street. It involves being speaker and audience simultaneously.
SENDER: Expresses
RECIPIENT: Interprets
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FEEDBACK: Returns
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•Formulating your thoughts and foisting them on another person.
•Imagining what he wants to hear, seeing the situation from his perspective, and adapting your words based on his reactions
communication
Contents
1
WHAT IS COMMUNICATION?
2
WHAT MAKES COMMUNICATION?
3
COMMUNICATION SKILLS YOU SHOULD KNOW
Communication process model
MEDIUM: Transmits
Gestures
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Facial Expression Click to add title in here
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38% Vioce tones
---Vocal communication
Listen Carefully
Try really listening to what your partner is saying. Don’t interrupt. Don’t get defensive. Just hear them and reflect back what they’re saying so they know you’ve heard. Then you’ll understand them better and they’ll be more willing to listen to you.
What is communication?
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Communication is the process Click to add title in here of passing clear information Click to add title in here to other people and obtaining feedback.
Variety
Quality
Rate Click to add title in here Click to add title in her
Volume
Vocalized Pauses Click to add title in here Click to add title in here
7% Words
Forms of visual Communication
Forms of wirtten Communication
WHAT MAKES COMMUNICATION?
Verbal Communication(26%)
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Nonverbal Communication (74%)