ETOM介绍培训
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Reusable Components
Reduced Complexity Board level
Increased Speed
Repeatable Process
Industry Frameworks and Guides
e.g.ITIL, SLA, Revenue Assurance Best Practice
R e s o u rc e D e v e lo p m e n t & M a n a g e m e n t (A p p lic a tio n , C o m p u tin g a n d N e tw o rk )
R e s o u rc e M a n a g e m e n t & O p e ra tio n s (A p p lic a tio n , C o m p u tin g a n d N e tw o rk )
Enterprise Architecture evolutionary phases
Application Silos
Application Standardization
Process & Inf ormation Standardization
Service Oriented Enterprise
–
NOT
– It is NOT a service provider business model. In other words, it does not address the strategic issues or questions of who a service provider’s target customers should be, what market segments should the service provider serve, what are a service provider’s vision, mission, etc. A business process framework is one part of the strategic business model and plan for a service provider.
G 实施治理
需求管理
C 信息系统 架构
F 转变规划
E 机会与 解决方案
D 技术架构
Togaf
It is the device which moves an organization towards being service driven.
What Enterprises Want from a Methodology
CP
End-to-End Process Flow:End-to-end process flow includes all sub-processes and activities and the sequence required to accomplish the goals of the process. Note that the top-level views of the Business Process Framework do NOT show end-to-end process flo since there is no indication of sequence. The Business Process Framework shows end-to-end process groupings
ETOM及TMF NGOSS介绍
2011/11
目录
Frameworx总体介绍
ETOM介绍
FRAMWORK
准备阶段
A 架构愿景 H 企业架构开发 维护 B 业务架构
Content Creation & Aggregation
Content Packaging
Distribution
Consumption
O p e ra tio n s
O p e ra tio n s S u p p o rt & R e a d in e s s F u lfillm e n t A s s u ra n c e B illin g & R even u e M anagem ent
M a rk e tin g & O ffe r M a n a g e m e n t
C u s to m e r R e la tio n s h ip M a n a g e m e n t
S e rv ic e D e v e lo p m e n t & M a n a g e m e n t
S e rv ic e M a n a g e m e n t & O p e ra tio n s
End-to-End Process Grouping:The top-level view of the Business Process Framework shows end-toend process groupings. At this level of the process framework, flow is not appropriate. However, these groupings represent processes that have end-to-end results that are key measures for the enterprise. Process:A Process describes a systematic, sequenced set of functional activities that deliver a specified result. In other words, a Process is a sequence of related activities or tasks required to deliver results or outputs
F in a n c ia l & A s s e t M anagem ent
H uห้องสมุดไป่ตู้m a n R e s o u rc e s M anagem ent
Business Process Framework - Level 1 Processes
2012-8-4
TMF Frameworx及一致性认证
2012-8-4
TMF Frameworx及一致性认证
6
eTOM的基本过程划分
S tra te g y , In fra s tru c tu re & P ro d u c t
S tra te g y & C o m m it In fra s tru c tu re L ife c yc le M anagem ent P ro d u c t L ife c yc le M anagem ent
Platform Architecture Guides
How Enterprises manage change
Process & Information Frameworks IT Department SOE Repository Application Framework
TMF Frameworx是什么？
S tra te g ic & E n te rp ris e P la n n in g E n te rp ris e R is k M anagem ent E n te rp ris e E ffe c tiv e n e s s M anagem ent S ta k e h o ld e r & E x te rn a l R e la tio n s M a n a g e m e n t K n o w le d g e & R e s e a rc h M anagem ent
E n te rp ris e M anagem ent K n o w le d g e & R e s e a rc h M anagem ent
K n o w le d g e M anagem ent
S tra te g ic & E n te rp ris e P la n n in g
7
TAM
Relection
业务过程（ETOM）
业务组件（SID ABE）+业务逻辑
应用（TAM）
运营商系统 建设要求
运营商系统 建设要求
目录
Frameworx总体介绍
ETOM介绍
What is the Business Process Framework?
IS
– – The Business Process Framework is a reference framework or model for categorizing all the business activities that a service provider will use. This is done through definition of each area of business activity, in the form of process components or Process Elements that can be decomposed to expose progressive detail. These process elements can then be positioned within a model to show organizational, functional and other relationships, and can be combined within process flows that trace activity paths through the business.
Process Focus
Business Process Framework (eTOM)
Information Framework (SID)
Information Focus
Application Framework (TAM)
Integration Framework
SOA/Application Focus
2012-8-4
TMF Frameworx及一致性认证
5
SID
• • •
A Domain is a collection of Aggregate Business Entities associated with a specific management area. An Aggregate Business Entity (ABE) is a well-defined set of information and operations that characterize a highly cohesive, loosely coupled set of business entities. A Business Entity represents something of interest to the business that may be tangible things (such as a Customer), active things (such as a Customer Order), or conceptual things (such as a Customer Account).
S u p p ly C h a in D e v e lo p m e n t & M a n a g e m e n t
S u p p lie r/P a rtn e r R e la tio n s h ip M a n a g e m e n t
E n te rp ris e M a n a g e m e n t
Procurement checklists Complex
Bespoke
Tactical use of standards
Standards Initiatives
Platform Strategy Agile
Assemble
State of the enterprise Development Lifecycle
Reduced Complexity Board level
Increased Speed
Repeatable Process
Industry Frameworks and Guides
e.g.ITIL, SLA, Revenue Assurance Best Practice
R e s o u rc e D e v e lo p m e n t & M a n a g e m e n t (A p p lic a tio n , C o m p u tin g a n d N e tw o rk )
R e s o u rc e M a n a g e m e n t & O p e ra tio n s (A p p lic a tio n , C o m p u tin g a n d N e tw o rk )
Enterprise Architecture evolutionary phases
Application Silos
Application Standardization
Process & Inf ormation Standardization
Service Oriented Enterprise
–
NOT
– It is NOT a service provider business model. In other words, it does not address the strategic issues or questions of who a service provider’s target customers should be, what market segments should the service provider serve, what are a service provider’s vision, mission, etc. A business process framework is one part of the strategic business model and plan for a service provider.
G 实施治理
需求管理
C 信息系统 架构
F 转变规划
E 机会与 解决方案
D 技术架构
Togaf
It is the device which moves an organization towards being service driven.
What Enterprises Want from a Methodology
CP
End-to-End Process Flow:End-to-end process flow includes all sub-processes and activities and the sequence required to accomplish the goals of the process. Note that the top-level views of the Business Process Framework do NOT show end-to-end process flo since there is no indication of sequence. The Business Process Framework shows end-to-end process groupings
ETOM及TMF NGOSS介绍
2011/11
目录
Frameworx总体介绍
ETOM介绍
FRAMWORK
准备阶段
A 架构愿景 H 企业架构开发 维护 B 业务架构
Content Creation & Aggregation
Content Packaging
Distribution
Consumption
O p e ra tio n s
O p e ra tio n s S u p p o rt & R e a d in e s s F u lfillm e n t A s s u ra n c e B illin g & R even u e M anagem ent
M a rk e tin g & O ffe r M a n a g e m e n t
C u s to m e r R e la tio n s h ip M a n a g e m e n t
S e rv ic e D e v e lo p m e n t & M a n a g e m e n t
S e rv ic e M a n a g e m e n t & O p e ra tio n s
End-to-End Process Grouping:The top-level view of the Business Process Framework shows end-toend process groupings. At this level of the process framework, flow is not appropriate. However, these groupings represent processes that have end-to-end results that are key measures for the enterprise. Process:A Process describes a systematic, sequenced set of functional activities that deliver a specified result. In other words, a Process is a sequence of related activities or tasks required to deliver results or outputs
F in a n c ia l & A s s e t M anagem ent
H uห้องสมุดไป่ตู้m a n R e s o u rc e s M anagem ent
Business Process Framework - Level 1 Processes
2012-8-4
TMF Frameworx及一致性认证
2012-8-4
TMF Frameworx及一致性认证
6
eTOM的基本过程划分
S tra te g y , In fra s tru c tu re & P ro d u c t
S tra te g y & C o m m it In fra s tru c tu re L ife c yc le M anagem ent P ro d u c t L ife c yc le M anagem ent
Platform Architecture Guides
How Enterprises manage change
Process & Information Frameworks IT Department SOE Repository Application Framework
TMF Frameworx是什么？
S tra te g ic & E n te rp ris e P la n n in g E n te rp ris e R is k M anagem ent E n te rp ris e E ffe c tiv e n e s s M anagem ent S ta k e h o ld e r & E x te rn a l R e la tio n s M a n a g e m e n t K n o w le d g e & R e s e a rc h M anagem ent
E n te rp ris e M anagem ent K n o w le d g e & R e s e a rc h M anagem ent
K n o w le d g e M anagem ent
S tra te g ic & E n te rp ris e P la n n in g
7
TAM
Relection
业务过程（ETOM）
业务组件（SID ABE）+业务逻辑
应用（TAM）
运营商系统 建设要求
运营商系统 建设要求
目录
Frameworx总体介绍
ETOM介绍
What is the Business Process Framework?
IS
– – The Business Process Framework is a reference framework or model for categorizing all the business activities that a service provider will use. This is done through definition of each area of business activity, in the form of process components or Process Elements that can be decomposed to expose progressive detail. These process elements can then be positioned within a model to show organizational, functional and other relationships, and can be combined within process flows that trace activity paths through the business.
Process Focus
Business Process Framework (eTOM)
Information Framework (SID)
Information Focus
Application Framework (TAM)
Integration Framework
SOA/Application Focus
2012-8-4
TMF Frameworx及一致性认证
5
SID
• • •
A Domain is a collection of Aggregate Business Entities associated with a specific management area. An Aggregate Business Entity (ABE) is a well-defined set of information and operations that characterize a highly cohesive, loosely coupled set of business entities. A Business Entity represents something of interest to the business that may be tangible things (such as a Customer), active things (such as a Customer Order), or conceptual things (such as a Customer Account).
S u p p ly C h a in D e v e lo p m e n t & M a n a g e m e n t
S u p p lie r/P a rtn e r R e la tio n s h ip M a n a g e m e n t
E n te rp ris e M a n a g e m e n t
Procurement checklists Complex
Bespoke
Tactical use of standards
Standards Initiatives
Platform Strategy Agile
Assemble
State of the enterprise Development Lifecycle