6西格玛-流程设计- 跨职能流程图制作

023-10 CrossFunctionawenku.baidu.comMap-1
Effective Date: 4/1/2004
制作再设计流程图的目的
Re-Design Process Mapping Objectives
• 了解流程的基本情况和价值链各环节的相关方
Given a project charter and understanding of process basics and the value chain stakeholders
Process Map
MSA
MBB Review
Measure
21/01/2004 Initial Capability Study 04/02/2004 11/02/2004 Improvements Defined 25/02/2004 09/03/2004 Contract Approval 09/03/2004 09/03/2004
21/01/2004
Project Type Improvement
Launch Charter
Define
Identify 'Y" and draft charter
Charter Approved C & E Matrix or FTA 30 Day MBB Review Preliminary FMEA or FTA Data Collection Plan for Key "Xs"
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时间从左到右上升 Time increases from left to right across map 同时发生的步骤应上下叠在一起 Steps that occur simultaneously
should be stacked on top of each other
-
箭头总是左进右出 Arrows always exit on right and enter on left sides of
Effective Date: 4/1/2004
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跨职能流程图
价值链 Value Chain
Cross-Functional Process Map
流程图步骤 Process Map Process Steps
价值链环节相关方
Stakeholders
Multi-Vari
MBB Review
Analyze
22/03/2004 Single or Multi Factor Tests (DOE) 15/04/2004 Improvements Implemented 15/04/2004 15/04/2004 15/04/2004 Legend 2/3/02 MBB Review Actual completion date 31/05/2004 31/05/2004 Hand Off Training/Process Owner Sign-off 31/05/2004 Final Capability Study Final FMEA Revised RPN Final Project Presentation & Report Project Sign-off & Closure 2/1/02002 Completion check Planned completion date
制作精益流程图
试的过程
Pugh 概念产生 利益相关方 选择表
过渡计划
翻译
Pugh 概念选择
实施
要求 KJ 讨论指南 Kano 抽样调查 利益相关方面谈 区分优先次序
•QFD •C&E
Copyright 2000-2003 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Effective Date: 4/1/2004
023-10 CrossFunctionalMap-5
制作跨职能流程图
Cross Functional or Deployment Mapping • 记载 Documents: 各个职能,部门和参与流程环节活动的人之间的关系
Inter-relationships among functions, departments, people who are involved in sequential process deployment activities. (who does it) Also known as ‘Swim lane’
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制作跨职能流程图的步骤
Cross Functional Mapping Steps 1. 2. 开始于过程的流程图 Start with Flow Chart of process 识别过程所涉及的功能部门(价值链)并记录在纸的左侧 Identify
六要素 6M’s

人,机器,方法,测量,材料,环境
Man, Machine (Equipment), Method (Procedures), Measurement, Materials, Mother Nature (Environment)

利益相关方的输入 Input from Stakeholders
• 介绍制作跨职能流程图,也称为“泳道图“
Introduce Cross functional/Deployment Mapping, also known as a “Swim Lane”
• 制作基准图 (跨职能流程图或泳道图)
Create Baseline Map (Cross-functional/Swim Lane Process Map)
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过程再设计路线图
收集客户之声 /商业之声
经历利益相关方 的世界
Process Redesign Roadmap 再设计过程
产生和选择概念
分析要求
总结要求并区分优先次序 从图片和声音提 炼要求
图片 KJ
解决办法的 设计/开发
试解决办法
价值链
跨职能流程图
Improve
Control Plan
MBB Review
Control
21/06/2004 (Use as required) 29/06/2004 VOC/VOB 29/06/2004 Requirements Analysis 05/07/2004 Process Redesign 09/07/2004 Solution Design 09/07/2004 19/07/2004 Redesign map is calculated separately with no dependencies on other block dates
从图的左侧开始,把流程图的第一步放在合适的泳道里 Start on left side
of map, place first step from flow chart in appropriate lane
继续把流程的步骤按以下的规则放在泳道里 Continue to place process
steps according to following guidelines
Effective Date: 4/1/2004
Redesign
Enter Start Date Here
Copyright 2000-2003 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Functional groups (Value Chain) that process crosses and record on left side of page
3.
4. 5.
画泳道线把不同的职能部门分开 Draw lines to represent the lanes between
functional groups
六西格玛过程设计
Six Sigma Process Design
制作跨职能流程图
Cross Functional Process Mapping
(为流程再造制作流程图)
(Process Mapping for Re-design)
Copyright 2000-2003 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Manufacturer Process Step 3
Dealer -Sales -Finance -Customer Service
Process Step 1
Process Step 2
Process Step 4
Buyer
Offer Financing Options
Copyright 2000-2003 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
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Project Tracker
项目跟踪表
Project Hopper and Sponsor Role
Revision
Review 6 Sigma Databases for like projects
5
Project Start Date:
Data Collection Plan for "Y" Develop Project Schedule
Add data on time, cost, quality, detailed inputs & outputs
Copyright 2000-2003 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved. Effective Date: 4/1/2004
Effective Date: 4/1/2004
Copyright 2000-2003 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Copyright 2000-2003 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Effective Date: 4/1/2004
• 揭示 Reveals:
障碍,返工渠道,延迟,未用空间,需要和产生的信息以及弯路
Barriers, rework paths, delays, blank spaces, information needed and created, and detours
• 步骤 Steps:
选择范围 Chose Scope 明确过程步骤 Identify Process Steps 确定顺序 Determine Sequence 确定关系 Determine Relationships 画图 Draw the Map 添加有关时间,费用,质量,详细输入和输出的数据
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准备
• 确认团队 Identify the Team • 流程图的输入 Inputs to Mapping

头脑风暴 Brainstorming 操作手册 Operator manuals 规范 Specifications
操作员经验 Operator experience