案例英国石油公司的知识管理实践和经验

What you know
What’s possible?
Actions
What we both know
What I know
BP’s knowledge management framework
Individuals & Teams
Goals
Learn during
KnUUoswsiilnnegdgge
nurture the technology and culture that will get
them talking”
Arian Ward, Hughes Space & Communications
bp
Capturing
Connecting
Peer Assists: a way to get people talking – in the right way
““MAnoysot naectivnittihees orgtanskissaatiorennwohto oisnentoimt Oouurnptahbilolesofoprhy is fmaiarlkyinsgimappler:ofit should be involved Ewiknnveecosrrweyhlaoetitudminlgdegedwatohneaditdt bdotheissetttorecimbroutemhttiahpnniagnngthyaecgalaansint , tuimsee.t”o make a profit.”
Individuals & Teams
Goals
Captured Knowledge
Learn during
KnUUoswsiilnnegdgge
LearnKnowledgLeearn
before
after
Results
After Action Reviews: Learning during
Four Simple Questions:
• ‘Marks out of 10’
What are the top ten things I need to know? Where can I get more detail? What can I re-use? Who can I talk to?
A few more
Even more
• What were the successes? Why? Why? Why?! How can we repeat the success?
• What were the disappointments? Why? Why? Why?! How can we avoid them in future?
Individuals & Teams
Goals
Captured Knowledge
Learn during
KnUUoswsiilnnegdgge
LearnKnowledgLeearn
before
after
Results
Time for some audience participation!
KM Assessment exercise
Sir John Browne CEO, BP
Managing Knowledge?
“The idea is not to create an encyclopaedia of
everything that everybody knows, but to keep
track of people who ‘know the recipe’, and
Still More
More
Lessons
More Lessons
Lessons Learned

Context and detail – where and when you need it…
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Recap…
Knowledge in people and networks
LearnKnowledgLeearn
before
after
Results
Finding solutions to business issues…
!Business Issue
?Who
knows
?What is known
BP’s knowledge management framework
Knowledge in people and networks
Retrospects: Learning after doing
Facilitated, forward looking team meeting, soon after the project has ended
• What was the objective of the project?
• What did we achieve?
Knowledge Management… …in pursuit of excellence
chris.collison@ geoff.parcell@
What we’ll cover
• An introduction to BP’s knowledge management framework, tools and processes
• What was supposed to happen?
• What actually happened?
Col. Ed Guthrie, US Army
15 minute team debrief, conducted in a “rankfree” environment.
• Why was there a difference? • What can you learn from it?
• A practical experiment which we can all participate in
• How BP is embedding knowledge management principles into its core processes
A word from our sponsor…