广交会陶瓷翻译

广交会陶瓷摊翻词汇&工作总结

种类：

Ceramics 陶瓷总称Terracotta 低温陶瓷（陶）Stoneware 中温陶瓷（石瓷）

Porcelain 高温陶瓷（瓷）Dolomite 白云土Bone china 骨瓷（很贵）

额外要求：

Pantone Color --- 色卡，有些客人说自己提供颜色，会问起

Capacity --- 容量，有人说CBM

Customize --- 订造，有时候客人会提供样品给老板让老板帮他做

包装(packing)：一个瓷器一般从内到外的包装

Bubble bag --- 气泡袋，就是小时候玩的那种可以捏小气泡的袋

Color box --- 彩盒，我们平时买东西的盒子

Inner box --- 内盒，一般客人会要求一个内盒装6个产品，即一内盒里有6彩盒

Carton --- 外盒，纸皮箱，入货柜时还有7层（ply）纸箱和5层纸箱，7 层的比较稳固

Container --- 货柜，一般分为20尺（20 feet）和40尺（40 feet）以及40尺高柜（40 feet HQ），

20 ft和40 ft HQ用得比较多

瓷器本身（以茶具为例）：

Glaze --- 釉，即瓷器上面的色，行业叫釉，派生glazing

Light glazing --- 光釉，表面反光的，亮亮的感觉 Mat glazing --- 哑光，不解释

Spout --- 茶壶的出水口Lid --- 茶壶盖Handle --- 茶壶杯子的把手

Saucer --碟子，放杯子用的Creamer --奶壶，也有说milk pot Sugar pot --糖罐

15 pieces(pcs) set--- 15头，即1壶6杯6碟1奶壶1糖罐

工作流程：

1、有客人进来，看东西。打招呼，这个时候先递上工厂（除了外贸公司，一般都是自己的厂过来摆摊，说factory

比较好，因为客人都希望得到第一手的资料）名片然后问他要名片，“This is our name card, may I have yours?”

有些客人会不给的。所以我一般是等他们先递上。

2、客人拿起货品 --- 这个时候一定要拿名片了，因为是有意拿报价的，别忘了拿订书机帮客人订在他的本子上。

Good morning. This is our business card, may I have yours? / Thank you!

3、客人问报价（photo quotation）等货品基本情况 --- 这个没难度，客人问一句，就翻译给老板听，

再翻译给客人听，

问报价：How do you quote this? / Tell me the quotation, please? / How much is it?

问容量：What's the capacity? How many ml/cc?

问材料：What's the material? Is it porcelain?

问样品：May I take this sample with me?

记住：什么都要问老板！因为对于不同国家地区的，老板会给不同的offer。同时记录下每个价格。有时候客人会想把A的壶改为B的尺寸，又把盖子改为铁盖，要求比较复杂，但都要记录得清清楚楚，因为回到工厂老板会根据这个给他e-mail 报价。另外，有些客人会带外贸公司的员工过来的，报价一般先报给外贸公司员工，因为他们要计算提成，所以由他们计算好后再告知客人。

4、客人问能不能拍照 --- 如果问了报价的，一般老板都会让他拍。有些老板比较紧张自己的设计，怕他拍了回去给

别的厂做，所以那些走进来不问报价只想拍照的，要问下老板让不让他拍。

May I take picture? / Send me photo quotation.

5、客人要求回去e-mail报价 --- 告诉老板就是了，有什么时间格式要求老板自然会问的，翻译就是了。

问老板后答：OK./ Yes, but we may charge you.

收样品费

Maybe you can come the last day of the exhibition; you can get it free, because we also need it for exhibition

要求改货品要素：I want A in B's size, and a stainless steel lid, how much then?

遇到以上的问题尽管问老板，然后详细认真记录！

最后的客套话，希望合作、保持联系、很开心你来我们摊位等自由发挥。

Thank you so much coming and keep in touch.

a）价格条款：FOB/CNF/CIF有什么不同？

1.MOQ --- Minimum Order Quantity(qty) 起订量

2.FOB --- Fee on Board离岸价，一般说FOB+港口，如FOB Shenzhen，客人有时会问“FOB where？”，

F---Cost and Freight=CFR成本加运费

4.CIF --- Cost, Insurance and Freight 到岸价

5.Delivery date 交货期，一般是收到订金（TT[telegraphic transfer] XX% deposit）后几天发货，20ft

和40ft柜的交货期不同，这个得问老板

b）报价：如何恰当的跟客人报价（价格表怎么处理）？

c）付款方式：常用的付款方式有那些？（提醒：30/70 或L/C等等）

d）包装：一个20'/40'/40HQ（高箱/柜）的CBM（立方米）有多少？（提醒：注意是实用CBM和重量）

e）国际单据类，B/L（bill of landing提货单）, C/O（certificate of origin原产地证书）,

FORM A / FORM E（优惠原产地证书）, CIQ（china inspection and quarantine中国检验检疫）,

SHIPPING MARK（发货/装运标志）

f）国内采购商要怎么报价？g）客人如果觉得价格太高怎么办？

/老板刚好有事走开了，客人要问技术性的问题你不懂，或者客人要签合同怎么办？

市场销售：客户询问

1. Could I have some information about your scope of business?

2. Would you tell me the main items you export?

3. May I have a look at your catalogue?

4. We really need more specific information about your technology.

5. Marketing on the Internet is becoming popular.

6. We are just taking up this line. I‟m afraid we can‟t do much right now.

回答询问

7. This is a copy of catalog. It will give a good idea of the products we handle.

8. Won‟t you have a look at the catalogue and see what interest you?

9. That is just under our line of business.

10. What about having a look at sample first?

8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?

9. Anytime except Monday would be all right.

10. OK, I will be here, then.

11. We'll leave some evenings free, that is, if it is all right with you.

11. We have a video which shows the construction and operation of our latest products.

12. The product will find a ready market there.

13. Our product is really competitive in the world market.

14. Our products have been sold in a number of areas abroad. They are very popular with the users there.

15. We are sure our products will go down well in your market, too.

16. It‟s our principle in business “to honor the contract and keep our promise”.

17. Convenience-store chains are doing well.

18. We can have another tale if anything interests you.

19. We are always improving our design and patterns to confirm to the world market

20. Could you provide some technical data? We‟d like to know more about your products.

21. This product has many advantages compared to other competing products.

22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.