各种情况的询盘回复大汇总
外贸13种询盘回复模板
外贸13种询盘回复模板尊敬的客户1.产品询盘回复模板：尊敬的先生/女士非常感谢您对我们产品的关注。
我们很高兴告诉您，我们可以提供您所需要的产品，并且您可以根据以下信息进行参考：产品名称：产品规格：数量：交货地点：交货时间：其他特殊要求：请告诉我们您对以上信息的想法，我们将为您提供详细报价和更多相关信息。
2.价格询盘回复模板：尊敬的先生/女士非常感谢您对我们产品价格的关注。
我们很高兴为您提供以下报价：产品名称：产品规格：数量：报价（单价/总价）：交货地点：交货时间：其他特殊要求：请告诉我们您对以上报价的想法，我们将尽最大努力满足您的需求并提供物有所值的产品。
3.样品询盘回复模板：尊敬的先生/女士非常感谢您对我们样品的关注。
我们愿意提供样品，并且您可以根据以下信息进行参考：样品名称：样品规格：样品费用：样品快递费用：发货时间：付款方式：4.付款询盘回复模板：尊敬的先生/女士非常感谢您对我们付款方式的关注。
我们可以接受以下付款方式：付款方式1：付款方式2：付款方式3：付款方式4：请告诉我们您更喜欢的付款方式，以便我们进行更进一步的讨论和安排。
5.包装询盘回复模板：尊敬的先生/女士非常感谢您对我们产品包装的关注。
我们可以提供以下包装方式：包装方式1：包装方式2：包装方式3：包装方式4：请告诉我们您更喜欢的包装方式，以便我们进行更进一步的讨论和安排。
6.交货时间询盘回复模板：尊敬的先生/女士非常感谢您对我们交货时间的关注。
根据您的需求，我们可以提供以下交货时间选择：选择1：选择2：选择3：选择4：请告诉我们您更喜欢的交货时间，以便我们进行更进一步的讨论和安排。
7.订单确认询盘回复模板：尊敬的先生/女士非常感谢您对我们的订单的关注。
我们已收到您的订单，并且将进行如下确认：订单号：产品名称：数量：交货地点：交货时间：其他特殊要求：请确认以上信息是否与您所期望的一致，以便我们继续为您安排后续工作。
8.发货通知询盘回复模板：尊敬的先生/女士非常感谢您的订单，并且我们将在以下时间安排发货：发货日期：发货产品名称：发货数量：发货地点：快递公司名称及单号：9.质量保证询盘回复模板：尊敬的先生/女士非常感谢您对我们质量保证的关注。
回复客户询盘的常用语大总结
回复客户询盘的常用语大总结回复客户询盘的常用语（1）我们的条件是10日内付款为2%的折扣，30日内付款无折扣。
Our terms are2%ten days，thirty days net.（2）我公司仅限于从发票开出之日起10日内付现金者给予折扣优待。
We only allow a cash discount on payments made within ten days of date of invoice.（3）顾客向我公司购货一律用现金支付。
从发票开出之日起，30日内将货款付清。
如当即支付现款，我公司当按年利5%计付30日的利息。
Terms to approved buyers strictly net cash，payment within thirty days from invoice date，for prompt cash we will allow thirty days interest，at the rate of5%per annum.（4）条件：即期发货。
在货到我方工厂，经过验讫重量品质后，立即以现金支付。
Terms：early delivery，and net cash payment after receipt of the material at our works，and verification of weight and quality.5）现金支付折扣，仅限于在10日内以现金付清货款者可打折扣。
Cash discounts are allowed only on accounts that are paid within the ten-day limit.（6）你将发现，我公司对贵方的报价所给予的优惠是前所未有的。
You will find that we have given you the best terms customary in our business.（7）每月一日以前提供的汇票，依我公司惯例应在25日全部结帐。
回复客户询盘的常用语
回复客户询盘的常用语（1）我们的条件是10日内付款为2%的折扣，30日内付款无折扣。
Our terms are 2% ten days，thirty days net.（2）我公司仅限于从发票开出之日起10日内付现金者给予折扣优待。
We only allow a cash discount on payments made within ten days of date of invoice. （3）顾客向我公司购货一律用现金支付。
从发票开出之日起，30日内将货款付清。
如当即支付现款，我公司当按年利5%计付30日的利息。
Terms to approved buyers strictly net cash，payment within thirty days from invoice date，for prompt cash we will allow thirty days interest，at the rate of 5% per annum. （4）条件：即期发货。
在货到我方工厂，经过验讫重量品质后，立即以现金支付。
Terms：early delivery，and net cash payment after receipt of the material at our works，and verification of weight and quality.5）现金支付折扣，仅限于在10日内以现金付清货款者可打折扣。
Cash discounts are allowed only on accounts that are paid within the ten-day limit. （6）你将发现，我公司对贵方的报价所给予的优惠是前所未有的。
You will find that we have given you the best terms customary in our business. （7）每月一日以前提供的汇票，依我公司惯例应在25日全部结帐。
询盘回复模板
询盘回复最全版收到询盘后1.收到HPL询盘Dear friend,Thanks for your enquiry about our products.Now could you tell me your more information you need？then I quota you soon base on your details .1.Do you need laminate compact board or chemical board? As you know, laminate board don't have chemical-resistant speciality.2. Which size and the thickness is?Looking forward to hearing from you.Best regards with thanks.Sammul2.收到Locker询盘Hi friend,How are you?Thanks very much for your inquiry of our HPL fireproof locker. This is Sammul from Shenzhen Fumeihua Decorative Materials Co.,Ltd, which is a professional manufacturer of HPL fireproof locker.The price is according to open area computation, so I have some questions need to confirm with you, please help, thanks in advance. 1). What color do you want?2).Please advise me the detail size of the locker, such as length ,width ,height, thickness, thanks.3). How many units do you want?We will quote the best price to you after received your further information.If it's convenient for you can send a modality picture to my E-mail. The next is a model figure.Looking forward to receiving your favorable reply!Y ours faithfullySammul3.收到户外板询盘Hi May,Nice day!Glad to receive your enquiry about the wall cladding.Now attach our wall cladding catalogue ,please check!If you have the draft for the wall project,please show me,then quota you s oon base on the detailsLooking forward to hearing from you.Best regards with thanks.Sammul4.收到柜子询盘Dear Alisa,We are so pleased to receive your inquiry about our locker. Enclosed is our quotation, please kindly check the attachment. If you need further information, please contact us. We will try our best to meet your requirements.Thank you.Sammul5.收到台面询盘Dear Heidi,Nice day! Thanks for your inquiry.Do you like indoor table top or for outdoor use? Could you tell me the size you need or your own design?After you confirmed with the size and quantity. the best price will send you soon.Waiting for your reply.Best regardsSammul第一次不回1.Hi Kevin,Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.Sammul2.Dear Jason,How are you recently?My name is Sammul from Shenzhen Fumeihua Decorative Materials Co.,Ltd, which is a professional manufacturer of Fire-Resistant board, High Pressure Laminates, Chemical resistant boards, Toilet Cubicles and Lockers .Before, I have received your inquiry about cabinet locker and toilet cubicle. Excuse me, your company in first you need cabinet locker or toilet cubicle, please contact me if you require, we will quote the best price to you after received your further information. Thanks.Looking forward to receiving your favorable reply!Y ours faithfullySammul3.Hi Mike,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regardsSammul第二次不回1.Hi Abbort,Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!Sammul2.Hi Jane,Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you.Sammul很久没回复跟进Hi friend,How are you recently? It is a long time to haven't heard from you .Can you tell me how the product you need is going? If you have other questions, please contact me .Wait for your good news.Have a nice day!Sammul1.柜子很久没回复跟进Dear Tom,How are you? Hope everything is ok with you all long. I am writing forkeeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive price.By the way, how about your order with items of locker? If still pending, we would like to offer our latest price to promote an opportunity to cooperate with each other. If there is anything we can help to you, we shall be much than pleased to do so. Looking forward to your prompt response.Best wishesSammul2.HPL跟进Dear friend,How are you? Hope everything is ok with you all long. I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive price.By the way, how about your order with items of hpl sheet? If still pending, we would like to promote an opportunity to cooperate with each other. If there is anything we can help to you, we shall be much than pleased to do so. Looking forward to your prompt response.Best wishesSammul3.隔断跟进Dear friend,How are you? Hope everything is ok with you all long.I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive price.By the way, how about your order with items of toilet partition? If still pending, we would like to promote an opportunity to cooperate with each other. If there is anything we can help to you, we shall be much than pleased to do so. Looking forward to your prompt response.Best wishesSammul4.Dear Sandy,How are you.We are writing for keep in touch with you for long term business. If you have any new inquiry for locker or hpl furniture, welcome contact us. Your any email will get our prompt attention.Your SincerelySammul5.新年祝福Dear Client,The Chinese New Year is coming. We will have a long time holiday since 10th Feb to 26th Feb 2015.If you have any order before that, please contact us soon. We will arrange production in short time.Your SincerelySammulDear Froilan,Thank you so much for all of your business support. Wish you Happy Family and Merry Christmas.Best regardsSammul6.端午节祝福Dear friend,Happy Dragon Boat Festival!Wish you everything goes well, healthy body, a happy family. Sincerely,Sammul。
询盘回复话术
询盘回复话术1.感谢您的询问，我们很高兴能为您提供服务。
2.您好，我们已经收到了您的询盘，谢谢。
3.非常感谢您对我们公司的关注，我们会尽快回复您。
4.您的询盘已经收到，我们会尽快联系您提供更详细的信息。
5.非常感谢您对我们公司感兴趣，我们会尽快回复您的询盘。
6.您好，感谢您对我们公司所表现的信任和支持。
7.我们承诺会在24小时内回复您的询盘，感谢您的耐心等待。
8.我们已经收到了您的询盘，并正积极地研究和确认您的需求。
9.内部团队已经开始为您的询盘提供最佳解决方案。
10.我们会尽快给您反馈，以便进一步讨论如何更好地推进合作。
11.我们会尽快答复您的询盘，并提供最好的解决方案。
12.感谢您的询盘，我们会竭尽所能为您提供最佳的解决方案。
13.我们非常重视您的询盘，并相信我们可以为您提供最好的解决方案。
14.您的询盘已经引起了我们的重视，我们期待能在未来的合作中为您服务。
15.我们非常感谢您选择我们公司，并期待能与您一起展开合作。
16.为了更好地理解您的需求，我们需要进一步了解您的业务模式及目的。
17.我们会与您密切合作，并在合适的时间提供最佳的支持。
18.我们的团队正在积极地寻找最佳的解决方案，以满足您对我们的要求。
19.您放心,我们会为您提供最专业的服务并提供最佳的解决方案。
20.我们期待能与您建立长期的合作关系，共创双赢。
21.非常感谢您对我们公司的询盘，我们会耐心地为您解答所有的问题。
22.我们的所有部门都已经开始积极协作，以满足您的要求。
23.我们会根据您的需求及时提供最佳的解决方案。
24.您的请求已被纳入我们的工作计划，并将尽快处理您的需求。
25.您的询盘已经被我们记录，并将第一时间给您回复相关信息。
外贸询盘各种回复
今天好不容易有一个询盘，认真仔细的报价了，但是过了好几天，客户都没有回复，怎么办呢，很多外贸人都有这样的烦恼!报价后，老外不回邮件，这样跟进!Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our machine? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your.如果客人还没有回信，一周后再问客人不回信的真实原因。
(一般情况客人会告诉你他的原因)Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our machine, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!以后的日子里，可以尝试新产品的报价，刺激下客人的神经。
回复客户询盘的常用语大总结
回复客户询盘的常用语（1）我们的条件是10日内付款为2%的折扣，30日内付款无折扣。
Our terms are2%ten days，thirty days net.（2）我公司仅限于从发票开出之日起10日内付现金者给予折扣优待。
We only allow a cash discount on payments made within ten days of date of invoice.（3）顾客向我公司购货一律用现金支付。
从发票开出之日起，30日内将货款付清。
如当即支付现款，我公司当按年利5%计付30日的利息。
Terms to approved buyers strictly net cash，payment within thirty days from invoice date，for prompt cash we will allow thirty days interest，at the rate of5%per annum.（4）条件：即期发货。
在货到我方工厂，经过验讫重量品质后，立即以现金支付。
Terms：early delivery，and net cash payment after receipt of the material at our works，and verification of weight and quality.5）现金支付折扣，仅限于在10日内以现金付清货款者可打折扣。
Cash discounts are allowed only on accounts that are paid within the ten-day limit.（6）你将发现，我公司对贵方的报价所给予的优惠是前所未有的。
You will find that we have given you the best terms customary in our business.（7）每月一日以前提供的汇票，依我公司惯例应在25日全部结帐。
外贸询盘回复技巧和话术
外贸询盘回复技巧和话术1.非常感谢您的询盘，我们对贵公司对我们产品的关注表示非常高兴。
2.首先，请告诉我们您对我们产品的要求和详细说明。
3.请问您对我们的产品是否有任何特殊要求？4.我们非常愿意为您提供有竞争力的报价。
5.我们的产品具有高质量和竞争力价格，适合您的市场需求。
6.我们将充分满足您的需求，确保产品的质量和交货时间。
7.请告诉我们您所在国家/地区的具体进口政策和要求。
8.我们可以为您提供产品样品以供评估和确认。
9.我们的产品通过了国际质量认证，并获得了良好的市场反馈。
10.我们的产品在国际市场上享有良好的声誉和口碑。
11.如果您有任何具体的问题或疑虑，请随时告诉我们。
12.我们可以根据您的要求定制产品。
13.我们将提供完整的售后服务和技术支持。
14.请告诉我们您的订单量和交货要求。
15.我们将竭诚为您提供最佳的价格和服务。
16.我们期待能够与您建立长期合作关系。
17.我们将及时为您提供报价和交货信息。
18.我们的产品在质量和价格上具有优势。
19.我们已经成功地与许多国际客户建立了合作关系。
20.我们将尽力满足您的需求并提供最优质的产品。
21.我们可以根据您的要求提供不同规格和尺寸的产品。
22.我们有丰富的生产经验和技术专长。
23.我们欢迎您参观我们的工厂，了解我们的生产能力。
24.我们将根据您的订单量和要求提供最短的交货时间。
25.我们将为您提供专业的物流支持和安排。
26.我们有各种付款方式可供选择。
27.我们将提供详细的包装和装运信息。
28.我们将为您提供产品的参考价格，具体价格根据订单量而定。
29.我们将为您提供最新的产品目录和信息。
30.我们欢迎您提供更多的详细要求和询问。
31.我们将按照国际贸易惯例和标准进行业务合作。
32.我们将确保您的订单得到及时处理和跟踪。
33.我们将尽全力满足您的质量要求和要求。
34.我们将保证产品的及时交付和提供最佳的售后服务。
35.我们的产品在性能和可靠性方面具有优势。
询盘回复模板2
询盘回复模板21、当买家光顾你店铺, 询问产品信息时:重点:跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚Eg1:Hello, my dear friend. Thank you for your visiting to my store, you can find the products you need from my store. If there is not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again. 2、鼓励买家提高定单金额和定单数量,提醒买家尽快确认定单时Eg1:Thank you for your patronage, if you confirm the order as soonas possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3.发货之后提醒买家已经发货:Eg1: Dear friend, your package has been send out, the tracking NO.is 0000000000 via DHL, please keep an eye on it, hope you love our hair and wish to do more business with you in the future. Good luck!Eg2: Dear customer, we have sent the goods out today, and we can receive the tracking number after 12 hours later, we'll send you message when we receive it. Eg3:The goods you need had been sent to you. It's onthe way now. Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考:Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods. Sincerely hope you like it.I'll give you a discount, ifyou like to purchase other products. 5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
外贸邮件-史上完整的回复询盘材料模板
外贸邮件－史上最全的回复询盘模板模版给大家提供个初期的解决思路，实际中要根据自身的问题做出相应的回复1.未付款订单Dear $buyer,We have got your order of XXXXXX。
But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。
如果在价格和尺寸上有什么能帮助的，请随时与我联系。
当付款完成，我将立即备货并发货。
谢谢！提示：请根据您产品自身特点对描述内容进行修改。
2.已付款订单Dear $buyer,Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we willsend you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。
如果您有任何问题请随时联系我。
询盘回复技巧大全。所有模版
询盘回复第一封：Dear Tom,With honor we received your email just now . Thank you for your interest in our products ZF overhaul kits. They are among our best-seller list.Pls kindly allow us to briefly introduce ourselves to enhance mutual understanding.We, Guangzhou STK transmission parts Co.,Ltd, is a speciliazed manufacture of auto transmission parts.You may see our products through our website.It's glad to know that you are looking for the best sellers, but first,pls understand ,we want to confirm the following information:1. where is your target market ?2. Also,pls provide your company information.(It would help me point out the exact best sellers for your market.)Pls kindly note we welcome your furthure request for more informations ,it's our sincere wish that we can know each other better, and work together in the near future.询盘回复第一封：（发客户想要的specification）Dear Tom,Well noted that your target market is Africa and UAE.As far as you should know ,ZF overhaul kit is our best seller ,especially for your market and America market. Enclosed pls see the items of ZF transmission overhaul kit number that I have chose for your reference,pls inform me the item No.that you are interested in and also the quantiy that you are in need of , so that I can quote you with specific price.Also,we have friction kit and steel kit ,also master kit (which includes overhaul kit ,friction kit and steel kit) .,filter,band etc.Are these items might be of your interest? Let me know if you do.(If you have some other items that is not in the list ,pls feel free to let me know )Looking forward to hear from you soon.跟客户价格战：Dear Frankie,Thanks for your nice information.I can strongly feel your sincerity in working with us, but to make sure the mutual trust and benifits for our cooperation, I want to make things clear at first. So below please check my answers in RED: （赞美客户对我们的重视，给甜头客户）We know about the price from Ningbo, but please be noted about the following points:1. Our Stainless Steel Soap is made of Stainless Steel 304, what about the material of the soap supplied by Ningbo factories? You know, S/S 304 is much more expensive than S/S 201. While S/S 304 i s much more favorable to sell in Europe. （告诉客户我们的产品适合他们的市场）2. Firstly I want to let you know th at I am not going to speak ill of any other suppliers, however, we have our real experience before, that is, we ever checked the samples supplied by Ningbo factories declaring the soaps are made of S/S 304, but we found it is 201 in fact, even on some samples we found there is some rust appeared on the soap. （说竞争对手的一点不好的问题）3. The price you got from Ningbo factory all under USD 1.00, are you sure that price is for S/S 304 material, the quantity 1000 pcs, and based on FOB? All factories producing this item know that the profits for this item are very limited, while the FOB local cost is too high to cover. Furthermore, the quantity of 1000 pcs is very small for this item.4. To show our sincerity to work with you on this order, our proposal is EXW USD1.00/pc, just to cover our cost and try to built the long term relationship with you, because FOB Jiangmen USD1.00 for S/S 304 material based on 1000 pcs is the "Mission Impossible".（偶尔用一些国外名言等，增加幽默感）5.Packaging: pls check if it's possible to get OEM giftbox, we will pay USD0.10 extra cost, final USD1.10The printing factory won't accept to produce only 1000 pcs OEM giftbox, except for you are willing to pay for more extra.I checked with our printing supplier, USD 0.20 extra will be acceptable to produce those 1000 pcs of OEM giftbox.当客户要货低于MOQ时：Hi ，I can totally understand your situation that you need to study the market before ordering bigger quantities.And as your supplier, if there are other better solutions, we will not pass the burden to you. （告诉客户自己有多伟大啊。
外贸13种询盘回复模板
催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many doyou want Right now, we only have X lots of the X color left. Since they arevery popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that lowprice you asked for. We feel that the price listed is reasonable and has beencarefully calculated and leaves me limited profit already.However, we’d like to offer you somediscounts on bulk purchases. If your order is more than X pieces, we will giveyou a discount of xx% off.Please let me know for any furtherquestions. Thanks.Sincerely,(name)断货 (out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
各种情况的询盘回复大汇总
询盘的回复原则如下：1、回复及时（给买家发送询盘的24小时内是黄金时间）2、内容专业（清晰、简洁、完整）3、格式规范（别忽略问候语，结束语等细节）01回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you ?asked for.We feel that the price listed is reasonable and has been carefully calculated and le**es me limited profit already.However, we’d like to offer you some discounts on ?bulk purchases.If your order is more than X pieces, we will give you a?discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)02客户催促下单，但产品的库存不多Dear X,Thank you for your inquiry.Yes, we h**e this item in stock. How many do you want Right now, we only h**e X lots of the X color left. Since?they are very popular, theproduct has a high risk of?selling out soon. Please place your order as soon as?possible.?Thank you!Best regards,(name)03客户所要产品断货Dear X,We are sorry to inform you that this?item is out of stock at the moment. We will contact the factory to see when they will be **ailable again. Also, we would like to?recommend to you some other items which are of the?same style. We hope you like them as well.You can click on the following link to check them out.let me know for any further questions. Thanks.Best Regards,(Your name)04由于周末导致回复不够及时,先表示歉意（因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
询盘沟通技巧
译文：
亲爱的朋友，我们已经收到您的订 单×（产品的名称、数量等），但订 单似乎未付款。如果在价格和尺寸 上需要帮助，请随时与我联系。当 付款完成，我们将立即备货并发货。 谢谢！
任 务 询盘沟通技巧
二、询盘沟通模板
（一）售前沟通
5、鼓励客户提高订单数量，提醒其尽快下单
Dear friend, Thank you for your order. If you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you bought counts to a certain amount, we will give you a satisfied discount.
二、询盘沟通模板
（一）售前沟通
售前沟通主要是为客户解答关于产品价格、库存、规格型号、用途，以及运费、运输等方面 的问题，促使客户尽快下单。
1、买家光顾店铺查看商品
Hello, my dear friend.Thank you for visiting our store, you can find what you want from our store.If we don’t have the item, please tell us and we will spare no effort to find it Good luck.
任 务 询盘沟通技巧
一、如何回复买家询盘
2、在买家购买高峰期保持通讯在线
以全球速卖通为例，建议卖家在买家购买的高峰期保持旺旺在线，以便及时对买家的询盘进行回复。
商务询盘回复
商务询盘回复尊敬的客户，首先，感谢您对我们公司的关注和询盘。
我代表我们公司回复您的商务询盘，非常荣幸能有机会与您合作。
下面是针对您的询盘的详细回复：一、产品介绍首先，我们公司非常荣幸向您介绍我们最新推出的产品——XXX。
该产品是我们公司最新研发的创新型产品，具有以下特点：1. 高品质：我们公司始终致力于提供高品质的产品，XXX不例外。
我们严格把控生产过程，确保每个产品都符合国际质量标准。
2. 先进技术：XXX采用了先进的生产技术和设备，能够更好地满足市场需求。
我们公司拥有一支专业的研发团队，不断创新和改进产品性能。
3. 多样选择：XXX有多种型号和规格可供选择，以满足不同客户的需求。
同时，我们提供个性化定制服务，根据客户需求进行产品定制。
二、价格和支付条款关于价格和支付条款，我们将根据您的具体需求和订单数量提供竞争性的报价。
我们希望能够与您建立长期合作关系，因此在价格方面会给予一定优惠。
至于支付条款，我们一般接受电汇或信用证支付，请您根据实际情况选择合适的支付方式。
三、质量控制和售后服务我们对产品质量始终抱有高度的重视，并且承诺提供卓越的售后服务。
我们的产品经过严格的质量控制，确保在出厂前通过所有严格的检验标准。
如果在使用过程中发生任何问题，我们会及时进行回应，并积极解决。
我们公司始终追求客户满意度，尽力满足客户的需求。
四、交货和运输方式关于交货和运输方式，我们能够提供灵活多样的选择。
一般情况下，我们可以根据客户要求安排陆运、海运或空运。
同时，我们会确保按照协议的时间节点进行准时交货，以保证客户的供应链运作顺畅。
五、关于合作我们非常希望能与您建立长期稳定的合作关系。
作为一家信誉良好的公司，我们始终遵守合同的各项规定，并保证诚信守约。
我们相信互信互利的合作理念，致力于与客户共同发展和取得双赢。
六、联系方式如果您有任何进一步的问题或需要更详细的信息，欢迎随时与我们联系。
您可以通过以下方式与我们取得联系：公司名称：XXX 公司联系人：XXX电话：XXX电子邮箱：XXX七、结语再次感谢您对我们公司的询盘，并对我们的产品表达兴趣。
外贸询盘回复模板
外贸询盘回复模板
尊敬的客户
首先，请允许我向您介绍我们公司。
我们是一家专业从事外贸业务的
公司，拥有多年的经验和出色的团队。
我们致力于为客户提供高质量的产
品和解决方案，以满足客户的需求。
针对您的询盘内容，我们已经详细阅读并了解了您的需求。
在此，我
将回复您的各项问题，并向您提供相关的信息和建议。
1.产品信息：请告诉我们您对产品的详细要求，例如规格、尺寸、材质、颜色等。
如果有产品图片或样品，也请提供给我们，以便我们更好地
了解您的需求。
2.数量和交付时间：请告知您需购买的产品数量以及期望的交付时间。
我们将根据订单的规模和交付时间制定最合理的方案，并确保按时交付。
3.价格和付款方式：我们将根据您的需求提供最具竞争力的价格。
同时，请告知您的付款方式和其他相关要求，以便我们能更好地协商合作方式。
4.服务和售后：我们承诺为您提供全方位的服务和质量保证。
我们的
产品在生产过程中将进行严格的质量控制，并确保每个细节都符合您的要求。
如有任何质量问题或其他需求，我们将及时处理并提供解决方案。
5.包装和运输：我们可以按照您的要求进行包装，并选择最适合的运
输方式。
我们会确保产品安全地送达目的地，并提供及时的运输跟踪和报告。
除此之外，如果您还有其他问题或需求，请随时告诉我们。
我们的专业团队将竭诚为您提供最满意的答复和解决方案。
祝商祺！
您诚挚的朋友。
外贸业务员六大询盘回复技巧
外贸业务员六大询盘回复技巧作为外贸业务员，在日常工作中，处理询盘回复是非常重要的一环。
好的询盘回复可以增加客户的兴趣，提高成交率。
下面是六大询盘回复技巧，希望能对您有所帮助。
1.及时回复：及时回复对于客户来说是非常重要的。
客户在发送询盘后通常期望尽快地得到回复，以便进行后续的商谈。
所以，作为业务员，要尽量在24小时内回复客户的询盘。
2.确认需求：在回复客户的询盘时，首先要确认客户的需求。
仔细阅读询盘内容，理解客户的意图，然后给出相应的回答。
如果有不明确的地方，可以主动向客户询问，以确保不会出现误解。
3.提供详细信息：客户发送询盘的目的是获取产品或服务的相关信息。
在回复中，要提供清晰、详细的产品描述，包括产品规格、材料、颜色、尺寸等。
如果有产品图片或样品，可以一并提供，让客户更好地了解产品。
4.引起客户兴趣：在回复中，要善于利用一些技巧，引起客户的兴趣。
可以通过强调产品的独特之处、优势、性能等，让客户感到产品是他们所需要的。
同时，还可以提及一些成功案例或客户评价，增加产品的可信度。
5.提供报价和交期：客户在询盘中往往会询问产品的报价和交货周期。
在回复中，要准确、清晰地给出报价和交期，避免误导或模糊回答。
如果需要，可以附上报价单或合同样本，让客户更好地了解价位和交期。
6.保持礼貌和友好：在回复客户的询盘时，要注意保持礼貌和友好。
客户是我们的合作伙伴，我们需要尊重客户，并以积极、热情的态度对待他们。
无论是在语言选择上还是在表达方式上，都要注意示好，不给客户留下不好的印象。
总之，良好的询盘回复是外贸业务员成功完成业务的基础。
通过及时回复、确认需求、提供详细信息、引起客户兴趣、提供报价和交期以及保持礼貌和友好，我们可以与客户建立良好的合作关系，提高成交率。
希望以上六大询盘回复技巧能对您的工作有所帮助。
询盘回复的方式和技巧
不同状态下订单，询盘回复的方式和技巧一：各种订单情况回复一：未付款、询盘、回复这一环节是卖家第一次接触买家，需要主动出击，当买家下单后卖家应及时主动与买家联系，并告知请付款以及时查看库存备货，尽快发货。
下面请看举例：DEAR CUSTOMER,WE HAVE GOT YOUR ORDER OF..... THE RADIATOR YOU ORDER IS ONE OF THE BEST SELLING PRODUCTS FROM MY COMPANY AND IT IS MADE OF HIGH QUALITY ALUMINUM. BUT THE ORDER SEEMS UNPAID. IF THERE’S ANYTHING I CAN HELP WITH THE PRICE OR SIZE ETC.PLEASE FEEL FREE TO CONTACT ME. WHEN THE PAYMENT IS FINISH, I CAN STOCK UP THE ITEM AND GET IT READY FOR SHIPPING. THANKSBest RegardsXiaoA二：已付款订单的回复主要内容包括确认产品的颜色、规格、尺码等等具体事宜，表现卖家的专业性。
请看举例：Dear Customer,I am very glad to hear from you. The biggest size we have is39.And this shoes is little bigger in size. So I think 39 will fit. If youhave any other questions, Please feel free let me know. Thanks waiting hear from you soon.Best RegardsXiaoA三：发货后的回复:从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。
回复询盘模板
一、询盘回复架构一般分为以下几个部分：1.未付款询盘回复：这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。
下面一个不错的回复：Hi dear friend，First of all，thank you so much for your support and your order placed in my store。
Pls kindly be noted that all colors and sizes are available in stock and ready to be delivered in 1-2 daysI have noticed that the order you placed has not been paid please let me know what I can do for you.In order to honor the good beginning and establishment of our long term and reliable business relationship, I will give you some samples for free for you to test the market.I am sure that you will be satisfied with our products quality and competitive price and we are confident to maintain our business relationship as we are biggest wholesaler which capable of providing quality goods, competitive price and fast delivery, quick response at the same time.If there’s any questions，please let me know ASAP. I am looking forward to your reply and more rewarding business with you in the future.Regards2.已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：Hi，thereS,M,L,XL,XXL are all available at this stage, you can do the purchase and leave me a note for the size you need, I will organize item ASAP once payment has been made Regards3.发货后的回复：从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。
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询盘的回复原则如下：1、回复及时（给买家发送询盘的24小时内是黄金时间）2、内容专业（清晰、简洁、完整）3、格式规范（别忽略问候语，结束语等细节）01回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for.We feel that the price listed is reasonable and has been carefully calculated andle**es me limited profit already.However, we’d like to offer you some discounts on bulk purchases.If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks.Sincerely,(name)02客户催促下单，但产品的库存不多Dear X,Thank you for your inquiry.Yes, we h**e this item in stock. How many do you want Right now, we only h**e X lots of the X color left. Since they are very popular, the product has a high riskof selling out soon. Please place your order as soon as possible.Thank you!Best regards,(name)03客户所要产品断货Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be **ailable again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well.You can click on the following link to check them out.let me know for any further questions. Thanks.Best Regards,(Your name)04由于周末导致回复不够及时,先表示歉意（因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
）Dear X,I am sorry for the delayed response due to the weekend.Yes, we h**e this item in stock. And to show our apology for our delayed response, we will offer you 10% off.Please place your order before Friday to enjoy this discount.Thank you!Please let me know if you h**e any further questions.Thanks.Best Regards,(Your name)05提醒买家尽快付款1）Dear X,We appreciated your purchase from us.However, we noticed you that h**en’t made the payment yet.This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.If you h**e any problems making the payment, or if you d on’t want to go through with the order, please let us know. We can help you to resolve thepayment problems or cancel the order.Thanks again!Looking forward to hearing from you soon.Best Regards,(Your name)2）Dear X,We appreciate your order from us. You h**e chosen one of the bestselling products in our store. It's very popular for its good quality and competitive price. Right now, we only h**e X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or h**e any questions, please let us know.Best Regards,(your name)PS: We are one of the biggest suppliers on Dhgate. With more than 3 years’ experience in world trade,we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described.If you h**e any questions, please contact us; we are happy to help you.06关于支付，选择escrow，提醒折扣快结束了Hello X,Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon aspossible. I will also send you an additional gift to show our appreciation.Please let me know for any further questions. Thanks.Best regards,(Your name)07合并支付及修改价格的操作Dear X,If you would like to place one order for many items,please first click "add to cart", then “buy now”, and check your address and order details carefullybefore clicking “submit”. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you.If you h**e any further questions, please feel free to contact me.Best Regards,(Your name)08说明海关税的一些情况Dear X,Thank you for your inquiry and I am happy to contact you.I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates,please consult your local customs office.I appreciate for your understanding!Sincerely,(Your name)09订单超重导致无法使用小包免邮的回复Dear X,Unfortunately, free shipping for this item is un**ailable; I am sorry for the confusion.Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg.You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place theorders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.If you h**e any further questions, please feel free to contact me.Best Regards,(Your name)10已发货并告知买家Dear X,Thank you for shopping with us.We h**e shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!If you h**e any further questions, please feel free to contact me.Best Regards,(Your name)11因为物流风险，卖家无法向买家国家发货时给出的回复Dear X,Thank you for your inquiry.I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.I appreciate for your understanding!Sincerely,(Your name)12物流遇到问题Dear X,Thank you for your inquiry; I am happy to contact you.We would like to confirm that we sent the package on 16 Jan, 2012. However, we were informed package did not arrive due to shipping problems with thedelivery company. We h**e re-sent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry forthe inconvenience. Thank you for your patience.If you h**e any further questions, please feel free to contact me.Best Regards,(Your name)13如果买家希望提供样品，而贵公司不支持样品时，可以这样回复Dear X,Thank you for your inquiry; I am happy to contact you.Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by ourworking staff. We believe trustworthiness is the key to a successful business.If you h**e any further questions, please feel free to contact me.Best Regards,(Your name)希望以上的模板可以给各位小伙伴一些帮助，让大家在工作中能更快更好回复客户，拿下更多的订单！。