客房预订

Front Desk
Room reservations
Warm up
Introduction of Room reservations 1) You are at the reception desk. The telephone rings. Should you answer it immediately? 2) Should you announce the name of your hotel when you answer the telephone? 3) What is the reservation confirmation? 4) What should you do if your hotel is fully booked?
Listen and speak
Task2 Taking a guaranteed reservation Words and expressions: The rate for the room A guaranteed booking
Listen and speak
Task3 Extending a reservation in the hotel Words and expressions: Extend one’s stay in the hotel Business negotiation Progress Stay on here for one more day Hotel’s booking situation Accept one’s extension request Change the room for the last two nights
Read and understand
1. Words and expressions:
Comprise Recreation Efficiency distribute Nerve personality Occupancy Fulfill adaptability Soothe reveal
Read and understand
Listen and speak
Task4 Canceling a reservation Words and expressions: Cancel a reservation Can you tell me in whose name the reservation is ? What is the date of reservation Is the reservation for you? I’ll cancel Mr. Wilson’s reservation from September 12th for four nights.
2. Difficult language points: 1) The purpose of the Front Desk is to provide guests with assistance concerning luggage, transportation, information concerning the hotel and the city and any other service arrangements needed during their stay. 2) It is within this department that the guest’s vacation or business, and indeed, the hotel’s operation itself are made or ruined 3) In short, the staff ought to remember that the hotel will enjoy greater financial success only with the greater satisfaction the guests receive from the home away from home.
Listen and speak
Task1:Taking an FIT reservation on the phone words and expressions: FIT Receive an FIT reservaion call Vacancy vacant Make a reservation for two nights Air conditioning Include Accept
Task2 Taking a guaranteed reservation Words and expressions: Reserve ae date A standard single room for RMB600 On a business trip Guarantee the room By paying in advance In the name of
Listen and speak
New Task Listening comprehension Answer the following questions based on the information from the recording. 1) When will the guest need the room? And for how many nights? 2) What kind of room would he like? And for how many people? 3) What’s the guest’s name and telephone number? 4) How much is the room per night? 5) When will the guest arrive at the hotel?
Read and understand
3. Questions 1) What does “ a home away from home” refer to?
2) What duties should Front Desk staff perform?
Situational Training
New task: Complete the following sentences and dialogues. A: Room reservations. Good morning B:1)_________________________________________( 我 要订一个单人房，下周三入住). A: That’s fine, madam. A double room for Tuesday, November11th. 2)__________________________ (你要朝 南的还是朝北的)？ B: 3)_____________________________( 价 格 有 什 么 不 同) ？
Situational Training
A: 4)________________________________( 一间单人房 朝南面的每晚160美元，朝北的每晚110美元). B: I think I’ll take 5)____________________(南面的). A: 6)____________________________(您打算住多久)？ B: We’ll be leaving Sunday morning. A: That will be five nights, madam. Thank you very much, 7)_____________________ （我们盼望下周三见到您）。 B: Good. That’s all settled then. Goodbye. A: Goodbye.
Listen and speak
Task3 Extending a reservation in the hotel Words and expressions: Assign one’s room to another gentlemen Occupant Move out
Send the bellboy to… and help … with… luggage Please remember to bring your key card to the reception desk so that I can change the room number for you.
Listen and speak
Task1:Taking a FIT reservation on the phone words and expressions: What time will you be arriving Contact number confirmation
Listen and speak
Thank you !