酒店仪容仪表中英文版
酒店服务礼仪中英文对照
酒店服务礼仪Hotel Service Etiquette酒店服务礼仪基础知识模块一The Basic Information of Hotel Service Etiquette Module One一、什么是礼仪s the Etiquette? ’Section one What二、酒店服务礼仪Hotel Service Etiquette Section Two酒店服务礼仪的定义)一(1.Definition of Hotel Service Etiquette酒店服务礼仪的原则)二(2. Principle of Hotel Service Etiquette( 酒店服务礼仪的内容)三3. Content of Hotel Service Etiquette酒店服务礼仪的)四(4. Effect of Hotel Service Etiquette学习酒店服务礼仪的方法)五(5. The Ways of learning Hotel Service Etiquette学习酒店服务礼仪的意义)六(6. Significance of learning Hotel Service Etiquette三、角色定位与服务意识Role Orientation and Service Consciousness Section Three一( 服务意识)二( 角色定位)1. Role Orientation2. Service Consciousness酒店服务人员的仪容仪表模块二Appearance and Dress of Hotel Service Staff Module Two一、概述Introduction Section One二、仪容Appearance Section Two)一( 酒店服务人员仪容的基本要求1. Basic Requests to Appearance of Hotel Service Staff 酒店服务人员的化妆原则)二(2. Principles for make-up of Hotel Service Staff三、仪表Dress Section Three一( 着装的原则)1. Principle of Dress酒店服务人员服饰礼仪)二(2. Dress Manners of Hotel Service Staff酒店服务人员的仪态模块三Deportment of Hotel Service Staff Module Three 一、概述Introduction Section One二、表情语Section Two Facial Expression微笑)一(1. Smiling目光)二(2. Look in eyes三、动作语Body Language Section Three手势语)一(1. Gesture站姿)二(2. Standing Posture坐姿)三(3. Sitting Posture( 走姿)四4. Walking Posture蹲姿)五(5. Crouching Posture模块四酒店服务的语言艺术Linguistic Art of Hotel Service Module Four一、酒店服务语言概述Introduction of Linguistic Art of Hotel Service Section One酒店服务语言的基本要求)一(1. Basic Requests to Linguistic Art of Hotel Service 酒店服务语言的基本原则)二(2. Basic Principles of Linguistic Art of Hotel Service 酒店服务的语言艺术及其作用)三(3. Linguistic Art of Hotel Service and its significance二、酒店服务语言的应用Section Two Applications of Hotel Service Language 迎候语言)一(1. Language of Meeting the Guests交流语言)二(2. Language of Communication电话语言)三(3. Language in Telephone语言禁忌)四(4. Language Inhibitions三、服务语言艺术的培养途径Section Three Cultivating Approach of Linguistic Art of Hotel Service会议服务礼仪模块五Conference Service Etiquette Module Five一、会议的概念The Concept of Conference One Section二、会议的类型Section Two The Types of Conference三、会议服务礼仪的基本流程Basic Procedure of Conference Service Etiquette Three Section四、会前准备服务礼仪Service Etiquette of Preparations for Conference Section Four)一( 环境礼仪规范)室(会议厅1. Environmental Etiquette Rules of the Conference Hall 会议会场布置礼仪规范)二(2. Etiquette Rules of Decorating the Conference Hall会议摆台礼仪规范)三(3. Etiquette Rules of Setting the tables of Conference设备使用礼仪规范)室(会议厅)四(4. Etiquette Rules of using the Equipments in the Conference Hall五、会议期间的服务礼仪Section Five Service Etiquette during the Conference 礼仪原则)一(1. Principles of Etiquette操作标准)二(2. Standards of Operation一般会议服务礼仪)三(3. Service Etiquette of General Conference特殊会议服务礼仪)四(4. Service Etiquette of Special Conference会议附属设施服务礼仪)五(5. Service Etiquette of Attached Facilities to the Conference六、会后服务礼仪Service Etiquette after the Conference Section Six送客服务)一(1. Service of Seeing the Guests off会场清洁)二(2. Cleaning the Conference三( 处理会议文件)3. Dealing with the Documents of the Conference 其他服务)四(4. Other Service国际接待礼仪常识模块六Module Six一、国际接待礼仪原则Section One Etiquette Rules of International Reception 依法办事)一(1. Acting accordance with the Law)二( 遵时守约2. Being on Time and Keeping to the Promise尊重隐私)三(3. Valuing the Privacy女士优先)四(4. Ladies first( 尊重他人)五5. Respecting others保护环境)六(6. Protecting Environment二、迎送接待礼仪Section Two Etiquette of Meeting and Seeing Off接待准备)一(1. Preparations for Reception迎送)二(2. Meeting and Seeing Off会见、会谈)三(3. Meeting and Conversation签字)四(4. Signing宴请仪式)五(5. The Ceremony of Entertainment西餐宴请)六(6. Feasting the Guests on Western Food三、礼宾次序与国旗悬挂法of Ways the and Ceremony the of Order Three Section the HangingNational Flag礼宾次序)一(1. Order of the Ceremony国旗悬挂法)二(2. The Ways of Hanging the National Flag我国主要客源国和地区以及部分少数民族的习俗和礼节模块七Tourist Main s ’CountryOur of Etiquette and Custom Seven ModuleSource Countries, areas and some Minoritis一、我国主要客源国和地区的习俗与礼节。
万豪酒店仪容仪表
1 ST STEP IN MARRIOTT 迈入万豪第一步
First Impression 第一印象
Gain credibility 获取信任
Create personal relationship 建立个人情谊
Represent the company 代表公司
WHAT IS GROOMING
Shoes 鞋
• Standard shoes approved by the Hotel. 员工须穿着经酒店 批准的标准式样的鞋。 • Clean and well- polished. 清洁并保持光泽。
GUIDELINE FOR MALE EMPLOYEE 员工仪表（男）
Hair 头发
external chest pocket.
• 笔具或梳子不应置于上衣胸部外的口袋内。
IF YOU ARE A CHEF 如果您是一名厨师
Kitchen 厨房
Hats must be worn at all times. 时刻佩戴工作帽。 Hair must washed everyday. 每天清洗头发。 No jewelry of any sort allowed.
• No food remains stuck in - between teeth and is kept odour
free.
口腔清洁，无异味，齿缝无食物残渣。 • No bad breath.
无口臭。
WE ALL NEED TO PAY ATTENTION ！ 我们都要注意！
Name Badge 名牌
修剪、梳理整齐
• Hair length that is below neck level must be banned with a plain black hair clip/ribbon. 过 颈长发应使用简朴的黑色发夹或丝带盘结于脑后。
服务礼仪中英文
In the restaurant, always be ready to greet your guests with a friendly smile. Then guide them to a table and help them to sit down by holding the chair. 在餐厅，要始终准备以友好的微笑欢迎你的客人。然 后引导他们到餐桌前，拉开椅子帮助他们坐下； Never enter a guest room without knocking first and waiting for a reply. 记住： 进入客人房间前，一定要先敲门，得到客人答 复后再进入； Always say goodbye to guests when they leave. A friendly word will make them want to return. 客人离开酒店时一定要和他们说再见。一句亲切友好 的话会让客人觉得很温暖，愿意再次光顾。
Manners and Behaviors 礼貌举止
Guests are never impressed to see a member of staff yawning or shouting across a room to a colleague. 客人看到酒店员工打呵欠或大声 喊叫时，对酒店是不会产生好印 象的； Scratching always gives the impression that you are unclean; biting nails suggests lack of selfdiscipline. 搔痒的动作会使人感觉很不干净, 咬指甲使人认为你缺乏自我控制；
索菲特酒店个人卫生及仪容仪表
HYGIENE & GROOMING个人卫生及仪容仪表Personal Hygiene 个人卫生Shower, clean hair and tooth before work so as to get rid of body smell上班前洗澡，洗头和刷牙以清除身体异味Only use light perfume只选用清淡的香水Gentleman’s Hair 男士发型Must NO temples, no touch eyebrow or collar头发两侧不留鬓角，前不触眉毛，后不触衣领Conservatively styled, no trendy cuts or styles发型保守，无奇异发型No dyeing不染发Lady’s Hair 女士发型Neat and well groomed, no highlighted or extreme-styled hair头发干净，梳理整齐，不染发，无奇异发型Hair must be held away from face and no touch eyebrow or shoulder头发不可遮盖面部，前不触眉，后不触肩Long hair neatly tied back with only black hair-adorn and no glittering or fancy shaped ornament 长头发应整齐地挽起，只允许使用黑色发饰，而不能有亮片或花哨的装饰Face / Make up 脸部化妆Cleanly shaved daily, no goatees, sideburns, beard and mustache每天清洁脸部，不蓄须（羊须，八字胡，络腮胡，鬓角）Ladies must well make up on duty女士上班须化妆Cosmetic should be suited to uniform, now extreme, over bright or over dark color化妆品颜色应与制服相衬，不宜使用色调过浓的化妆品Fingernails 指甲Clearly manicured to be neat and short (should not over 1mm)指甲修剪得短而干净（长不能超出1毫米）No nails polish or use translucent colors only不涂指甲油或只使用透明指甲油Jewelry 首饰No heavy or chunky jewelry不佩戴夸张的首饰Studded earring (Female), no earring (Male), no dangling or fancy shaped earrings 女士只戴耳钉，男式不戴耳饰，不佩戴耳饰或花哨的耳环One wedding or engagement ring只佩戴一枚结婚/ 订婚戒指No necklaces or it must be worn inside shirt不戴项链或项链应藏在衬衫内Uniform 制服Clean, well pressed & well maintained干净，平整，保护完好Full buttoned shirts / jackets / blouses衣扣整齐并扣完整Pockets should not be overfilled or be bulging衣兜盖合并避免鼓涨No missing buttons, no scams or tears, no stains无衣扣脱落，开线，撕裂等现象，无污垢Shoes 鞋子Prescribed shoes and stocks规定的工鞋及袜子Kept clean, polished and well maintained皮鞋干净，光亮，保养得当Name-tag 名牌Worn over the left breast pocket (10cm-15cm from shoulder)名牌佩戴在上衣左侧（距肩10-15公分）Must be worn at level and not at an angle名牌应水平佩戴，不可倾斜。
酒店员工仪容仪表标准
Airland hotel Employee Grooming Standard雅兰酒店酒店员工仪容仪表标准Female Staff 女员工1. Hair 头发General Standard 总体标准1.1Hair must be untidy, look presentable & neat.头发必须保持整齐,美观干净。
1.2Female staff with long hair must use the hotel standard hair net. Hair accessories must be ablack color and no striking fancy colored are permitted.女员工长头发必须使用酒店统一标准的发网，发夹只可用黑色的。
不允许戴珠光宝器的发饰品。
1.3Hair must be kept off the face and never allow it to fall forward on to the face.发型要符合酒店的标准,不要遮盖脸部及眼睛。
1.4 No fancy unnatural colored hair.头发不可染刺眼或不自然的色彩。
1.5 Never touch your hair during service.对客服务时不要接触头发。
1.6 No fancy jewelry. You are allowed a simple wedding band, a watch and a pair of small earstuds for females.不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带耳钉, 且一只耳朵只可带一个耳钉。
1.7 No fancy necklaces不要佩带怪异项链。
2. Make Up 化妆2.1 Female staff should light make-up.女员工要化淡妆。
酒店仪容仪表
No brooch, bracelet, anklets and lip/nose/earrings 不允许佩戴胸针，手镯，脚链， 耳环。 不允许佩戴胸针，手镯，脚链，嘴\鼻\耳环。
☺ Fit well 合身 ☺ Ironed well 熨烫平整 ☺ Clean & Spotless 干净整洁
Tie/Bow tightened 领带/ 领带/领结扣紧 Right name badge and in the right place 个人名牌佩戴在正确位置
Tie/Bow tightened 领带/ 领带/领结扣紧
☺ Short at length not covering ears or collar. 头发不可超过耳朵或衣 领。 ☺ No sideburns 不留鬓角。 不留鬓角。 ☺ Not distracting nor covering the face. 头发不遮住脸部。 头发不遮住脸部。
☺ Neatly with hair bun for shoulder length. 头发超过肩膀，用发网扎起。 头发超过肩膀，用发网扎起。 ☺ No fancy/colorful hair pin. 不允许使用除黑色以外其他颜 色的发夹。 色的发夹。
Use perfume or cologne in moderation. 可使用温和清淡的香水。 可使用温和清淡的香水。
Avoid garlic, onions, strong spicy smelling food before reporting to work 工作前不允许吃蒜， 工作前不允许吃蒜，大葱及某 些刺激性气味较强的食品。 些刺激性气味较强的食品。
酒店礼仪及仪容仪表
酒店礼仪
酒店礼仪
一、仪容仪表： 1、头发：清洁,无头屑，梳理整齐，发式自然大方，不留古怪发型，不随便染 发。男员工头发前不过眉，旁不过耳，后不触衣领。女员工前不过眉，长发过 肩要用酒店统一的发饰将头发挽起。（头饰以小为宜，颜色以黑色为标准。） 2、面部：面容干净，口气清新，无异味；男员工不留胡子，每天剃须；适当 修剪鼻毛，不将鼻毛露出鼻子外；女员工保持清洁并做适当化妆。 3、指甲：保持指甲清洁，甲长不超过2毫米，女员工只可涂无色指甲油（餐饮 部员工不得涂指甲油）。 4、饰物：男员工只戴一枚戒指和一块手表（厨房员工不可戴戒指）；女员工 只能戴一枚戒指，一块手表，一对耳钉。（所有饰物不宜夸张） 5、制服：应保持清洁干净无破损，长短、宽窄合体。衬衫的领子与袖口干净无 污渍；制服纽扣全部扣齐，衣袖裤腿不得卷起；名牌佩戴于胸前左上方，能让 人清楚辨认；配发工鞋的员工应在上班时穿工鞋，保持工鞋干净无异味，无破 损，保持鞋面光亮清洁；不穿凉鞋或凉拖；男员工须着黑色袜子，女员工则配 肉色丝袜。
酒店礼仪
3、也许你不知道你要做些什么但是你要知道什么你不可以做： 随地吐痰，随地扔纸屑、果皮之类； 在公共场所乱涂乱画 ； 当客人面咳嗽、打喷嚏、打嗝等； 在公共场所抽烟 ； 在公共场所的大声喧哗； 在工作时吃嚼东西； 用手指去指什么； 交叉双臂或两手插在口袋里； 公共场合唱歌、吹口哨、喃喃自语，用脚叩拍； 叮当的玩弄硬币或首饰； 不断地看手表； 坐下时踢掉你的鞋或将脚搭在椅子或桌子上； 总是靠着墙站，或东倒西歪。；
酒店服务人员仪容仪表
酒店服务人员仪容仪表整体：整齐清洁，自然，大方得体，精神奕奕，充满活力。
头发：头发整齐、清洁，不可染色，不得披头散发。
短发前不及眉，旁不及耳，后不及衣领，长发刘海不过眉，过肩要扎起(使用公司统一发夹，用发网网住，夹于脑后)，整齐扎于头巾内，不得使用夸张耀眼的发夹。
耳饰：只可戴小耳环(无坠)，颜色清淡。
面貌：精神饱满，表情自然，不带个人情绪，面着淡妆，不用有浓烈气味的化妆品，不可用颜色夸张的口红、眼影、唇线;口红脱落，要及时补装。
手：不留长指甲，指甲长度以不超过手指头为标准，不准涂有色指甲油，经常保持清洁，除手表外，不允许佩戴任何手饰衣服：合身、烫平、清洁、无油污，员工牌配戴于左胸，长衣袖、裤管不能卷起，夏装衬衣下摆须扎进裙内，佩戴项链，饰物不得露出制服外。
围兜：清洁无油污，无破损，烫直，系于腰间。
鞋：穿着公司统一配发的布鞋，保持清洁，无破损，不得趿着鞋走路。
袜子：袜子无勾丝，无破损，只可穿无花，净色的丝袜。
身体：勤洗澡，无体味，不得使用浓烈香味的香水。
待客热情友好，说话亲切和蔼，举止稳重大方，处事礼貌谨慎，尊重自己，尊重他人，团结互助，忠诚老实，富有职业自豪感和奉献精神。
一、礼貌用语：第一、遇到客人入店，早晚茶时：“欢迎光临，早(晚)上好”正餐时：“欢迎光临，请到吧台点单”说话时要求面带微笑，身体稍向前倾，并配以手势，手势必须有力，给客人非常明确的指示。
第二、客人离店时：“谢谢光临，欢迎下次光临”，面带微笑，目送客人离店。
第三、在餐厅内任何地方碰到客人都必须面带微笑，说“你好”。
第四、在餐厅内不许和客人抢道，如确实需要客人让道时，说：“对不起，请您让一下”，让道后，对客人说“谢谢”。
第五、在得到客人的帮助时必须说“谢谢”。
第六、给客人带来不方便时，如服务员扫地、拖地或给客人挪位时应说：“对不起，麻烦您……”第七、看到客人直接坐到位置上，但没有点单时，应上前说：“先生(小姐)，请问您点单了没有?麻烦您到吧台点单”。
服务礼仪中英文
Manners and Behaviors 礼貌举止
Guests are never impressed to see a member of staff yawning or shouting across a room to a colleague. 客人看到酒店员工打呵欠或大声 喊叫时，对酒店是不会产生好印 象的； Scratching always gives the impression that you are unclean; biting nails suggests lack of selfdiscipline. 搔痒的动作会使人感觉很不干净, 咬指甲使人认为你缺乏自我控制；
Service Courtesy 服务礼仪
Courtesy 礼仪
When you find yourself in a lift with guests inside, do not get out in front of them. 当你和客人乘同一电梯时，不要抢在客人前出电梯； Always open doors for guests, if you can, and greet them with a smile. 有可能的话，一定要为客人开门，并微笑着向他们打招呼； When a guest approaches you at your desk, always ask them to sit down. If they refuse, do not remain sitting but stand up to join them. 当客人接近你的办公桌时，一定要请他们坐下。如果他们 拒绝坐下，你不要继续坐着，应站起来与客人一起站着；
酒店仪容仪表Grooming & Hygiene
Females Grooming Standards 女员工仪表标准
Females Grooming Standards 女员工仪表标准
All long hair must be nearly bunned up,
过长的头发应梳成发髻。 No beads, trinkets or any striking fancy colored hair accessories. Hair accessories must be a solid color and match the uniform.
内衣领口、裤边不得露出衬衣和外套。
General Grooming Standards 个人仪表基本标准articles, nor Pockets may not contain too many
look bully. 工装口袋不允许装太多的东西，或看起来臃肿。 No visible Tatoos on the body or head. 不准纹身。
Females must wear hairnets. 女员工必须佩带发网。 No jewelry of any sort allowed. 不准佩带任何装饰物。 must wear kitchen shoes/boots. 必须穿厨房的鞋和靴子
Personal Hygiene 个人卫生
Personal Hygiene 个人卫生
Females Grooming Standards 女员工仪表标准
False eyelashes not permitted. 不允许戴假睫毛。 No Strong perfume. 不允许用味道过浓的香水。 No colored nail polish, clear polish is acceptable. 不可涂抹有色彩的指甲油。透明的指甲油是允许的。 No black or dark maroon color lip stick. 不可涂抹黑色或深褐色的口红。 No tattooed eye lid/brows and lips. 不准纹眉。纹眼线；纹唇。
洲际酒店客房中英文版资料SOP
SOPWhy is this task important for you and our guests? 为什么这项任务对你和我们的客人都很重要？Answers: 回答：1. I am able to ensure a smooth check in process, especially for return guests. 按照程序进行检查，特别是回头客的房间。
2. This is a good chance to exceed the guest expectations. 这是超前满足客人需求的好机会。
3. The guest room should be prepared according to our guest wishes. 按照客人要求准备客房。
4. This is a chance to make our guest feel welcome and expected. 是一次机会让客人感到受到欢迎和期待。
Summary questions:问题概述：1. Which rooms need to be prepared and checked by the Butler? 管家应准备和检查哪些房间。
2. Which steps need to be followed? 应对哪些步骤进行跟踪？3. What is important about the communication with HK? 与客房部联系时，最重要的是什么？4. When should the room be prepared and ready for the guest arrival? 客人到达前，什么时候为客人准备好房间？5. What should be checked in the room? 应对房间的哪些物品进行检查？6. Who should you contact if the room is not set up? 如果房间还没布置好，应该与谁联系。
酒店员工仪容仪表标准
酒店员工仪容仪表标准
一、男员工
（一）头发：不染发、烫发；保持头发清洁，无头皮屑；头发后不盖领，侧不遮耳，前不遮眼；
（二）面容：清洁，不留胡须每天清洁；经常留意及修剪鼻毛，使其不外露；
（三）手、指甲：保持洁净，不留烟污渍；定期修剪指甲，长度仅能遮盖指尖，不可涂指甲油；
（四）服装：着公司规定的制服，保持制服干净、整洁，口袋中不放与工作无关的物品；
（五）鞋：黑色皮鞋或布鞋，保持鞋子光亮、无破损；
（六）袜子：穿深色无鲜艳花纹的袜子，勤换洗，保持无异味；（七）饰物：只可佩戴简单、大众款式的手表，已婚人士可佩戴一枚戒指（厨房人员除外）；
（八）名牌：必须戴在最外边制服左胸区域，保持光亮无破损。
二、女员工
（一）头发：不可漂染颜色艳丽的发色，保持头发清洁，无头皮屑；长发必须束起，不佩戴色彩艳丽的饰物，发饰为黑色或深色；（二）面容：保持洁净，不油，不干，无皮屑；
（三）手、指甲：修剪整齐，不涂带颜色的指甲油（餐厅服务员禁止涂指甲油）；
（四）服装：着公司规定的制服，保持制服干净、整洁，口袋中不放
与工作无关的物品；
（五）鞋：黑色皮鞋或布鞋，保持鞋子光亮、无破损；
（六）袜子：穿着与肤色相近的袜子，无花纹，不抽丝、破损或是网状；
（七）饰物：只可佩带简单款式的手表，已婚人士可佩戴一枚戒指（厨房人员除外）；
（八）名牌：必须戴在最外边制服左胸区域，保持光亮无破损；（九）化妆：须化淡妆，化妆应在上班前完成；不使用假睫毛。
酒店礼仪英文作文
酒店礼仪英文作文英文：As a hotel etiquette consultant, I believe that good manners and etiquette play a crucial role in thehospitality industry. When it comes to hotel etiquette, it is important for staff to be well-trained in the art of making guests feel welcome and comfortable. This includes everything from greeting guests with a warm smile and friendly attitude to providing exceptional service throughout their stay.One of the key aspects of hotel etiquette is the way in which staff interact with guests. It is important for staff to be polite, respectful, and attentive to the needs of guests. For example, when a guest arrives at the hotel, it is important for the front desk staff to greet them with a warm welcome and assist them with their check-in process. This sets the tone for the rest of the guest's stay and can make a lasting impression.Another important aspect of hotel etiquette is the way in which staff handle guest complaints or issues. It is important for staff to remain calm, professional, and empathetic when dealing with guest concerns. For example,if a guest has a problem with their room, it is important for staff to address the issue promptly and offer asolution that meets the guest's needs. This can help to turn a negative experience into a positive one and leave the guest feeling valued and appreciated.In addition to staff etiquette, it is also importantfor hotels to have clear and well-defined policies in place to ensure that guests are treated with the utmost respect and care. This includes policies on privacy, security, and customer service. For example, hotels should have strict policies in place to protect guest privacy and ensure that their personal information is kept confidential. This can help to build trust and confidence with guests, making them feel more comfortable and secure during their stay.Overall, good hotel etiquette is essential for creatinga positive and memorable experience for guests. When staff are well-trained in the art of hospitality and etiquette,it can make all the difference in a guest's experience. By providing exceptional service, being attentive to guest needs, and maintaining clear policies, hotels can ensurethat guests feel welcome, valued, and respected throughout their stay.中文：作为一名酒店礼仪顾问，我相信良好的礼仪在酒店行业中起着至关重要的作用。
酒店工作人员外形着装要求(中英版)
Female女士：Hair 头发：Keep clean保持干净No colorful hair dye is allowed 不得染色彩艳丽的头发Comb trimmed and wear unified hair accessories梳理整齐，佩戴统一标准的发饰Short hair needs to be trimmed often短发需经常修理Long hair needs to be coiled up; back office staff can tied up into ponytail; S&M staff can hang the hairs down.长发必须盘起，后线员工可以扎马尾，销售部员工可以不受限制。
Using simple style hairpin and no colorful hairpin is allowed 发卡的样式须简单，不允许使用五颜六色的发卡Fringes must not cover the eyebrow “刘海”不能遮住眉毛Face 面部Face must maintain clean面部干净Make up for a natural look化淡妆Lipstick color must not too strong口红颜色不得过于鲜艳Uniform 制服Uniform must full穿着完整Smooth and no wrinkle平整，无褶皱Clean and no stain干净，无污渍Fit well尺寸合身All buttons must be properly attached and buttoned up 钮扣齐全并扣紧No shirt should be leave out of suit 衬衫不露出西服Simple style belt and predominantly black is well 皮带样式简单，以黑色为主Uniform pockets may not contain excessive or too thick articles 制服口袋内不得装太多的物品Bunch of keys must not be hung on the belt 不许将钥匙挂在腰带间Name Badge 工牌Clear writing and no stain 字迹清晰，无污渍Be worn on the top left-hand side of the uniform 佩戴于左胸前Shoes 工鞋Wear shoes prescribed by hotel穿酒店规定的工鞋Clean and no stain干净，无污渍Wear clean fresh and undamaged stockings or socks 袜子无抽丝，无破损Jewelry 首饰Allow to wear a pair of earrings允许带一对耳钉Necklace is tucked into skirt 项链不得露出衬衫Watch style must be simple手表款式简单No bracelets are allowed不允许带手镯Only one wedding ring is allowed ( Chefs must not wear ring) 允许戴一枚婚戒(厨师不允许戴戒指)Personal Hygiene个人卫生Nail must be clean, the length of finger nails should not be exceeding three millimeter of fingertips指甲干净，指甲长不超过指尖三毫米No nail polish allowed 不允许涂指甲油Take shower daily勤洗澡The use of a very strong pungent perfume is not permitted 不应使用浓郁的香水Male男士Hair 头发Keep Clean and dandruff-free 保持干净，无头屑Fringes must not cover the eyebrow, hair must not touch ear and shirt collar头发前不遮眉毛，侧不过耳朵，后不过衣领No sideburns 不留鬓角Kitchen employees must wear working headgear 厨房的员工必须戴工作帽Face 面部Face must maintain clean面部干净Nostril hair is well trimmed, not to protrude 鼻毛应修剪整齐，无外露No moustache. 不留胡须Uniform 制服Uniform must full穿着完整Smooth and no wrinkle平整，无褶皱Clean and no stain干净，无污渍Fit well尺寸合身All buttons must be properly attached and buttoned up 钮扣齐全并扣紧No shirt should be leave out of suit 衬衫不露出西服Simple style belt and predominantly black is well 皮带样式简单，以黑色为主Uniform pockets may not contain excessive or too thick articles 制服口袋内不得装太多的物品Bunch of keys must not be hung on the belt 不许将钥匙挂在腰带间Name Badge 工牌Clear writing and no stain 字迹清晰，无污渍Be worn on the top left-hand side of the uniform佩戴于左胸前Shoes 工鞋Wear shoes prescribed by hotel穿酒店规定的工鞋Clean and no stain干净，无污渍Wear undamaged shoes 无破损Socks must be deep color, clean and no hole 袜子以深色为主，干净无破洞Jewelry首饰No earrings allowed不允许带耳钉或耳环Necklace is tucked into skirt 项链不得露出衬衫Watch style must be simple手表款式简单No bracelets are allowed 不允许带手镯Only one wedding ring is allowed( Chefs must not wear ring) 允许戴一枚婚戒(厨师不允许戴戒指)Personal Hygiene 个人卫生Nail must be clean, the length of finger nails should not be exceeding three millimeter of fingertips指甲干净，指甲长不超过指尖三毫米No nail polish allowed 不允许涂指甲油Take shower daily勤洗澡The use of a very strong pungent perfume is not permitted 不应使用浓郁的香水。
酒店行业仪容仪表
2024/2/6
7
JEWLLERY 珠宝
Male & Female staff is not allowed to wear jewelry or other accessories with their uniforms 男女员工上班均不允许佩戴首饰或饰物
Brooch, bracelet, anklets and lip/nose/earrings not allowed. 不允许佩戴胸针，手镯，脚链，嘴\鼻\耳环。
2024/2/6
8
Except for wristwatch, wedding ring and stud earrings for female staff. The maximum diameter of ring can not wider than the finger. Earrings should be either gold,silver,or pearl Studs, No hanging earrings should be worn. 手表、结婚戒指除外，女员工可允许佩戴钉状 耳环）,戒指宽度不能宽于手指。耳环只能戴金、 银或珍珠，不能戴吊式耳环。
我们的客人对我们的酒店标准和服务有着很高的期 待，其中重要一点是对我们外表和举止的期待。记 住，在公众面前，我们时时刻刻是在表演。
2024/2/6
3
WOMEN’S GROOMING 女员工仪表标准
2024/2/6
4
WOMEN’S GROOMING女员工仪表标准
Hair发型
Must be clean, well-cut and regularly maintained. 头发要梳理整齐 Loose hair must not tough the shoulders, If so, it must be worn up in an elegant professional style. E.g.: braided, pony-tail,bun. 头发长度不能到肩膀，否则的话一定要优雅专业扎 起来。如：辫子、绑成马尾状、盘成发髻。
洲际酒店-个人卫生和仪容仪表
In the eyes of the guests, you represent the hotel.在客人的眼中，你就代表酒店的形象。
Your image reflects our image.你的形象反映我们酒店的形象。
Therefore, you owe to yourself, our guests and to your co-workers to take pride in your personal appearance, cleanliness and grooming.因此，你个人整洁优雅的形象可以赢得你自己，你的客人和你同事的尊重。
We are all professionals and must always practice good personalhygiene.我们都很专业，必须总是保持良好的个人卫生。
•Take a shower every morning 每天洗澡•Brush your teeth twice a day一天刷两次牙•Wash your face every morning每天早上洗脸•Wash your hair regularly 经常洗头•Use deodorant every morning 每天早上用防臭剂•Keep clean, well trimmed finger nails保持干净，修剪指甲•Hair and Appearance发型和仪容•Neat, clean professional looking hairstyles 整洁专业的发型•Short and well combed 短而整齐的发型•Back of hair above collar and sides not covering ears后面的头发在衣领之上，两侧的头发不遮住耳朵•Fresh, clean non oily appearance 面部清新干净无油光•Clean shaven daily 每天刮干净胡须•Uniformed Guest Contact Staff 制服要求•Uniform must be neat and well-pressed 制服一定要整洁无褶皱•Buttoned up and hooked as designed 扣好衣扣•Clean and spotless 干净无污点•Well maintained, no patches and tears很好的保护制服没有撕裂•Approximately fitted with no unauthorized alteration大约合身的制服不可无授权更改•Clean and unscratched name tag to be worn要佩戴干净没有划痕的名牌Jewelry & Accessories饰品•One conservative design watch一块保守设计的手表•One Wedding Band allowed on either right or left hand•只可以佩戴一枚结婚戒指•Belts and tie pins must be conservative in brand and design; if not issued as part of the uniform•腰带和领带夹一定在设计和品牌上不张扬；如果不是制服里搭配的•Accessories must co-ordinate with uniform饰品一定要与制服协调•To use Hotel’s ball pen使用酒店的圆珠笔Footwear & Socks鞋袜•Covered low-heeled men’s court shoes 遮住脚跟以下的男士皮鞋•Black colour shoes only 只可以穿黑色袜子•Shoes of patented or polishable leather 鞋的皮革是光亮可擦的•Laced up shoes系紧鞋带•Shoes must be well maintained, clean and in good condition•必须很好地保持鞋子干净整洁•Socks worn must be cleaned and black in colour 要穿干净的黑袜子•Make-up化妆•Basic make-up complimenting cheek, eyes, lips and skin coloured foundation base 基本化妆包括腮红，眼妆，唇膏和粉底•Clean, fresh looking, non-oily appearance 面部干净清新无油光•Nails must be clean, well manicured and not more than 0.5cm length from tip to finger.指甲干净，很好的修剪指甲而且指甲不得长于指尖0.5cm•Colour of nail polish not too bright and garish不可以涂太亮太夸张的指甲油•Hair must be shoulder length otherwise tied up as a bun长至肩的头发需要盘成发髻•Uniformed Guest Contact Staff制服要求•Uniform must be neat and well-pressed 制服一定要整洁无褶皱•Buttoned up and hooked as designed 扣好衣扣•Clean and spotless 干净无污点•Well maintained, no patches and tears很好的保护制服没有撕裂•Correct sized uniform 穿着合身的制服•Clean and unscratched name tag to be worn要佩戴干净没有划痕的名牌•Jewelry and Accessories 饰品•One conservative watch 一块设计保守的手表•Maximum of 2 rings allowed (Wedding and Engagement rings)最多两枚戒指（结婚和定婚戒指）•One pair of same earrings (Loops or Studs) 一对相同的耳环或耳钉• 1.5cm in diameter or length 直径或长度不可超过1.5cm •Watch, ring and earring must be conservative in design and brand 佩戴保守款式的手表耳环戒指•Bracelets nature are not allowed 任何材质的手镯都不被允许•Footwear and Hosiery鞋袜•Covered heeled ladies court shoes遮住脚跟的女士皮鞋•Shoe must have a minimum of 1.5 inches heels鞋跟至少1.5英寸•Shoes must be well-maintained, clean and in good condition必须很好地保持鞋子干净整洁•Colour of stocking must be sheer or in skin tone透明或肉色的丝袜。
【最新】精选酒店礼仪英语-推荐word版 (4页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==精选酒店礼仪英语◆欢迎和问候语 GreetingsGood morning (afternoon, evening), sir (madam).早上(下午、晚上)好，先生(夫人)How do you do? 您好!(初次见面)How do you do? 您好!Glad to meet you. 很高兴见到您。
How are you? 您好吗?Fine, thanks. And you? 好的，谢谢，您呢?Welcome to our hotel (restaurant). 欢迎到我们酒店(餐厅)来。
Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快.(客人刚入店时)I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快。
(客人在酒店逗留期间)Have a good time! 祝您过得愉快!◆电话用语 Terms of TelephoneGood morning, Front Desk. Can I help you? 早上好，前厅。
请问有什么可以帮到您的?Sorry, I’ve dialed the wrong number. 对不起，我拨错号了。
Please press 9 first and when you hear the dialing tone, pressthe number you want. 请先拨9，听到拨号音后再拨您所要的号码。
Hold on ,please. 请稍等。
Sorry. He is not in at the moment. 对不起，他现在不在。
Would you like to leave a message? 您要留口信吗?Would you repeat that, please? 对不起，请再说一遍好吗?I beg your pardon? 对不起，请再说一遍好吗?◆祝贺语 CongratulationsCongratulations! 祝贺您!Happy birthday! 生日快乐!Happy New Year! 新年快乐!Merry Christmas! 圣诞快乐!Have a nice holiday! 节日快乐!Wish you every success! 祝您成功!◆答谢和应答语 Thanks and ResponsesThank you (very much). 谢谢您(非常感谢)。
服务礼仪中英文对照
理疗师标准服务用语中英文对照◎刘小姐您好！很高兴为您服务！请问您准备好了吗？这边请。
Hello ,Miss Liu，I’m glad to service for you! Are you ready? This way please.◎请问您需要上洗手间吗？小心台阶！Do you need to go to the bathroom? Mind the Step.◎您请坐！请问水温合适吗？现在为您做的是牛奶花瓣足浴，全过程10分钟（它是用牛奶精华和新鲜的玫瑰花瓣调配而成的，可以舒缓紧张辛劳的足部，促进血液循环，有效改善睡眠，嫩肤驻颜。
）Please have a seat! The water temperature is ok? (very hot 烫)Now I’m doing for you is milk petals foot bath, the whole process of ten minutes.◎请您稍等，我去为您准备房间！Please wait a moment , I’m going to prepare the room for you.◎刘小姐不好意思让您久等了，刘小姐这边请，小心台阶。
Miss Liu, thank you for your waiting , this way please. Mind the step.◎这是为您准备的护理房间，这是为您准备的沐浴用品、一次性底裤和首饰盒，您的贵重物品请自行保管，衣柜里有浴袍。
This is your body care room. This is bath products, disposable underwear and Jewelry box, please keep your valuables ,the wardrobe has a bathrobe.◎我现在为您调试水温。
水温已经调试好了，左边是热水，右边是冷水，请问还有什么需要吗？I’m debugging the water temperature for you. On the left is hot water , the right is the cold .◎您沐浴好后请敲门提示我，我会在门外等您！When you finished the bath, please knocking the door or the doorbell, I’ll wait for you outside (the door).◎（敲门！）可以进来了吗？May I coming?◎刘小姐，请您脱掉浴袍，面朝下。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
should be spotless. Nails must be neatly trimmed to a moderate length. Only natural coloured nail polish is permitted. The polish should be complete and cover the entire nail.
2) 除酒店批准外，所有员工下班后须将制服返还制服房或锁在更衣柜里，禁止员工在酒店外穿戴任何一部分的制服。
All uniforms must be returned to the Uniform Room or kept inside the locker when off duty. No part of the uniform can be taken or worn outside the hotel without hotel's authorization.
8.4 名牌Name Tag
1) 名牌是酒店制服的一部分，因此所有员工在上班时必须佩带。名牌丢失或损坏，须立即报告人力资源部补发新名牌，相应费用按成本价由员工自负。
All employees are provided with a name tag. It is a part of the employee uniforms and must be worn correctly while on duty. Loss or damage of the name tag must be reported to the Human Resources Department immediately for replacement. The employee will be charged according to the cost for replacement.
3) 当员工离职时，所有制服须返还制服房。
Upon termination of employment (or vacation), all uniforms must be returned to the Uniform Room. Failure to do so may result in withholding of salary.
5) 首饰
私人首饰不许佩戴于制服上。耳环只限于耳钉类。允许佩戴手表及一枚结婚戒指。其它戒指手镯只能在部门经理允许的情况下佩戴。由于卫生及安全的原因，厨房、管事及餐饮服务的员工不许佩戴多余首饰。
Jewellery
Personal jewellery must not be worn with the hotel uniform. Earrings are to be studs only. A simple wedding ring and a watch are permitted. Other rings and bracelets can be worn only with permission from the department head and should not be worn for Kitchen, Stewarding and Food & Beverage Service employees for safety and sanitation reasons.
3) 化妆
应保持简单，清爽及健康的形象。只许使用清淡香水。
Make Up
should be simple, light and healthy looking. Only moderate amounts of perfume should be used.
4) 指甲
应保持干净。指甲必须剪短，修剪整齐。只许涂透明及自然色指甲油，且须将指甲全部涂抹均匀,特殊工作者除外。
Hotel uniforms must be properly worn with your name tags while on duty. It is the responsibility of the employee to change uniform for cleaning and for mending whenever necessary. The cost of a uniform lost or torn due to carelessness will be charged to the employee.
Be friendly and courteous. Take care of each guest’s and colleague's request quickly and in a friendly manner.
3) 整洁，着装及姿态。通过外表和行动来体现专业形象。
Cleanliness, grooming and posture. Project a professional image through appearance and conduct.
10) 团队精神。尊重，礼貌地对待同事及下属。
Work as a team. Treat co-workers and subordinates with courtesy and respect.
8.3 酒店制服Hotel Uniform
1) 员工工作时须穿着酒店制服，着装整齐并佩带名牌。员工个人制服要经常换洗，如有破洞应及时修补，员工因疏忽丢失或损坏制服而引起的费用，由员工自负。
Байду номын сангаас
4) 致力于让客人感受到舒适及安全。
Be committed to guest comfort, safety, and security.
5) 准确地提供关于酒店设施和周围环境的信息。
Provide reliable information about the services available in the hotel and the local area.
1) 制服
工作期间必须穿着完整的制服并佩戴名牌。制服要保持干净、熨烫平整，皮鞋要光亮。请上班前在更衣室内的镜前检查自己是否穿戴整齐。
Uniform
a full uniform and name tag must be worn at all times while on duty. Uniforms must be clean, neatly pressed and in good condition. Shoes should be clean and polished. Please do a quick inspection in the mirror before you leave the locker room to ensure that you are well presented before you start work for the day.
6) 乐于助人。应竭尽全力地帮助客人。
Be helpful. Work to make everything right for the guest.
7) 乐观向上。语言及行为应尽量保持高度的热情。
Be positive and optimistic. Speak and act enthusiastically whenever possible.
1) 微笑，热情地问侯和知会每一位客人和同事，用姓名来称呼别人。
Always smile, warmly greet and acknowledge every guest and colleague encountered. Call people by name.
2) 友好、礼貌。应尽快和友好地满足每位客人及同事的要求。
7) 所有员工必须遵照部门经理对个人仪容仪表的要求。
All employees must follow the department head's guidelines for maintaining professional appearance.
8.2 卓越的服务Standards of Service Excellence
2) 头发
头发应保持清洁，梳理整齐。发型应体现专业及商务的形象。除非是为了配合餐厅主题，酒店不提倡在头发长度,形式及颜色上搞极端突出，发饰可佩戴暗色小发卡或发圈。
Hair
should be clean and well combed. Hairstyles should project a professional, business like image. Extremes of any nature whether of length, style or colour are generally discouraged except when this is treated as part of the outlet concept. Hair accessories should be kept to a minimum. Small clips or dark coloured barrettes may be worn.
6) 个人清洁卫生
员工应经常刷牙洗澡以确保无口臭及体味。
Hygiene
Employees should ensure they do not have bad breath and/or body odour by brushing their teeth regularly and taking daily showers.
8. 仪容仪表 Grooming guidelines
8.1 个人仪表Personal Appearance
在服务行业，如我们的酒店，个人仪表至关重要。我们所服务的客人会观察我们的一举一动，因此我们必须始终全力以赴并遵守以下要求：