高中英语投诉信(公开课)ppt课件
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英语投诉信课件
Sincerely yours, Sunny Lee Manager
Practical Writing Sample 2 (Addresses are omitted) Dear Sir, I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours, Donna
Practical Writing Sample 2 (Addresses are omitted) Dear Sir, I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours, Donna
2020高考英语作文投诉信课件(5张)
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高考英语写作之投诉信 (3).ppt
高中写作----投诉信
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
Dear Sir，
I am writing to you for the mobile phone of DephoneS250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
disturbance干扰
nuisance 麻烦事
remedy 补救 solve解决
recurrence再次发生 awful 糟糕的
相关句型：
1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I
英语高考作文投诉信课件
作文 投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
I sincerely hope you can improve your service so that none of the above happens again.
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
I sincerely hope you can improve your service so that none of the above happens again.
《高中英语投诉信》课件
Example of writing a complaint letter reply
Thank you for your feedback We are sorry to hear that your experience at our hotel was not satisfactory We value your comments and will take the necessary steps to improve our services
The product arrived in a damaged condition
The product was faulty and did not work as intended
The product was of poor quality and not worth the price pay
Discuss the appropriate language and tone to use in a compliance letter, emphasizing politics and professionalism
Provide a sample letter that demonstrates how to write a compliance letter about dissatisfaction with hotel service
Maintain an open attitude
While asking questions, maintain an open attitude and be willing to listen to the other party's explanations and solutions. This helps both parties reach a consensus and promote the resolution of the issue.
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高二英语选修课件SectionⅥWriting投诉信
Reasonably supported
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
Provide evidence to support the complaint content and increase persuasiveness.
Polite and respectful
Use polite language, respect the recipient, and avoid aggressive language.
Function
Safeguarding consumer rights, promoting service quality improvement, resolving disputes, improving products, etc.
Format and Structure
01
Title
Clearly indicate the complaint topic, such as "Complaint about XX issue".
Contact information
Provide the complainant's name, phone number, email, and other contact information.
Respectful language and signature
Use polite language such as "please handle", "look forward to your reply", etc., and sign the complainant's name and date.
Feeling angry about the attitude of employees or the way
2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考 试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看 法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
高中英语书面表达专题：投诉信、抱怨信共21页PPT
33、如果惧怕前面跌宕的山岩，生命 就永远 只能是 死水一 潭。 34、当你眼泪忍不住要流出来的时候 ，睁大 眼睛， 千万别 眨眼!你会看到 世界由 清晰变 模糊的 全过程 ，心会 在你泪 水落下 的那一 刻变得 清澈明 晰。盐 。注定 要融化 的，也 许是用 眼泪的 方式。
35、不要以为自己成功一次就可以了 ，也不 要以为 过去的 光荣可 以被永 远肯定 。
46、我们若已接受最坏的，就再没有什么损失。——卡耐基 47、书到用时方恨少、事非经过不知难。——陆游 48、书籍把我们引入最美好的社会，使我们认识各个时代的伟大智者。——史美尔斯 49、熟读唐诗三百首，不会作诗也会吟。——孙洙 50、谁和我一样用功，谁就会和我一样成功。——莫扎特
高中英语书面表达专题：投 诉信、抱怨信
的哭泣，抱怨者 的牢骚 ，这是 羊群中 的瘟疫 ，我不 能被它 传染。 我要尽 量避免 绝望， 辛勤耕 耘，忍 受苦楚 。我一 试再试 ，争取 每天的 成功， 避免以 失败收 常在别 人停滞 不前时 ，我继 续拼搏 。
高中英语投诉信(公开课)PPT课件
Thank you for your consideration and I will be looking forward to your reply.
2021
Sincerely,
完善写作流程图
ቤተ መጻሕፍቲ ባይዱ
自我介绍 写作目的
•
•
内容
•
2021
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
2021
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)．
Thank you for your consideration and I will be looking forward to your reply.
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
高二上学期作文训练（四）： 投诉信
2021
What is a letter of complaint?
•在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。 •在语言方面，要注意把握分寸， 要公平、公正。
2021
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
课件6：投诉信
单句改错
9. The reason for my dissatisfaction is what it’s not the
double-room I ordered.
what 改 为
10. Under this circumstance, I find it difficult ttohabt e stay in
Yours faithfully, Li Hua
模拟考场
【投诉服务态度】 假如你是李华，昨天在商场购买了一台电风扇，回家后发现它 不能运转。你回到店里与营业员交涉时该营业员对你的态度恶 劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。 Dear Mananger,
单句改错
每句只有一个错误
1. I received so poor service that I felt I should bring it to your
attention.
so改为such
2. I think it must have some quality problems and I really
A mobile phone is a very important tool in my daily life. ③ Therefore, I require that you send me a new one of the same model within a month.
Thank you for your consideration. Sincerely yours, Li Hua
好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
2019高考英语一轮复习精品课件：投诉信(共29张PPT)
主备人：范清 备课日期：1月8日 上课日期：1月xx日
Step2 问题导学 1. What are the structure of a letter of complaint and useful expressions about its writing?
2.What needs attention to express complaint properly? 3.How to write a letter of complaint?
Step1 学习目标
Writing--A
Learning goals:
letter of complaint
1. To master the structure of a letter of complaint and useful expressions about its writing;
2. To be able to express complaint properly about sth.; 3. To know how to write a letter of complaint.
ቤተ መጻሕፍቲ ባይዱ
信的内容大体分为三部分： 1. 提出要反映的问题 2. 抱怨出现的问题，提出要求 3. 希望 内容要点： ①说明投诉事由②问题一：· · · · · · ③问题二： · · · · · ·④问题三：· · · · · ·⑤要求
一、投诉信的结构
（1）开头：自我介绍，交代投诉内容， 表明本信的目的和要求。 （2）正文：说明情况，讲清利害，分析 利弊。告诉对方你因此受到的伤害或不便，提 出解决问题的建议，表明希望如何处理。 （3）结尾：表达希望问题得到迅速恰当 解决的强烈愿望，希望尽快得到满意的答复。
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4. 解决问题 __d__e_a_l_w__i_t_h_/_s_o_l_v_e__th__e__p_roblem
5. 预防……发生 p__r_e_v_e_n__t…___f_r_o_m___h_a_p__p_e_n_ ing
7
6. 调查此次事件
investigate/look into the matter/incident
•ห้องสมุดไป่ตู้
第三段：提出批评及处理的意见或敦 促对方采取措施
6
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
2. 糟糕的服务 ___p_o__o_r_s_e__r_v_i_c_e_________
3. 采取措施
_t_a_k__e_m__e__a_s_u_r_e_s_________
10
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
a complaint about ________ (抱怨的事情)． (抱怨详细内容) The reason for my
dissatisfaction is that ________ (抱怨的第一个方 面). In addition, ________ (抱怨的第二个方 面)...Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．
3
二、阅读投诉信范文回答问题。
你是李华，两周前你从网上订购了一套 书虫系列读物（Bookworm Series）昨天才 到货，且包装破损，数量不足。请就此向网 店客服写邮件投诉。要点如下： 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案
4
Dear Dir, I am Li Hua, one of your customers. I’m writing to
make a complaint about the poor Web service I have received, and ask for reasonable compensation.
The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing.
③ 投诉内容：
The reason is that....At first, … What’s worse, … Eventually, …
9
• ④ 希望得到的结果：
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
11
I appreciate it very much if you could ________ (提出建议和请求), and I would like to have this matter settled by ________ (解决方式+解决期限)．
Thank you for your consideration and I will be looking forward to your reply.
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
5
完善写作流程图
第一段：自__我__介__绍___+_写__作__目__的___
•
• 第二段：投诉背景
第二段：投诉_内__容____+ 后果
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
高二上学期作文训练（四）： 投诉信
1
What is a letter of complaint?
• 在遇到一些不文明现象、所购商 品质量差、售后服务不满意等情 况下向相关机构或人写信寻求解 决问题。
• 在语言方面，要注意把握分寸， 要公平、公正。
2
• 投诉信通常包括以下内容： 1.表明写信目的，因何事向对方提 出投诉。 2.具体存在的问题。 3.希望对方能重视并妥善解决这个 问题。
Yours sincerely， ......
12
四、课堂练习
• 假定你是李华，上周六，你有一次不愉快 的就餐经历，对餐厅的服务员态度非常不 满意。于是你给该餐厅老板写一封投诉信。 要点如下：
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation. 8
套用句式
② 写信目的， 因何事向对方提出投诉。
I’m writing to make a complaint about the poor Web service I have received.