s-w-c--2015财务部培训手册--英语100句
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酒店公共英语100句
欢迎和问候
1.早上好，先生/女士。
Good morning, sir/madam
2.下午好，先生/女士。
Good afternoon, sir/madam
3.晚上好，先生/女士。
Good evening, sir/madam
4.很高兴见到你。
Nice to meet you
5.很高兴您再次光临本店，先生/女士。
Glad to have you here again, sir/madam
6.欢迎光临酒店！
7.您好吗？
How is everything going
8.祝您在这过得愉快
Have a pleasant stay here
9.您今天好吗？
How are you today
10.希望您在我们酒店过得愉快（客人刚入住时）
I hope you will enjoy your stay with us
11.祝您过得愉快！（客人再住期间）
Have a good time
12.很长时间没见到您了。
I haven't seen you for a long time
13.欢迎您光临大堂吧。
Welcome to Lobby Lounge
14.欢迎再次光临天伦阁西餐厅/珑堡法餐厅
Welcome back to Courtyard Restaurant/Restaurant de Lonbo 指引用语
15.这边请。
This way, please
16.先生/女士，您先请。
After you sir/madam
17.请上楼/下楼。
Go upstairs/downstairs, sir/madam
18.请一直走。
Go straight, please
19.在二层。
It's on the second floor
20.在第一拐角向左/右。
Turn left/right at the first corner
21.洗手间就在… 旁边。
The washroom is beside…
22.在地下室走廊尽头。
It's in the basement at the end of the corridor
23.打扰了你能告诉我去机场的路吗？（客人）
Excuse me, could you tell me the way to the airport (Guest)
您最好是打车过去，先生。路上大约需要30分钟时间。（员工）
You'd better take a taxi, sir, about 30 minutes on the way (Staff)
提醒用语
24.小心碰头！
Mind your head
25.小心台阶！
Watch your step
26.请当心！
Please be careful
27.请小心，先生/女士。
Take care, sir/madam
28.您别着急先生/女士。
Don't worry, sir/madam
29.请勿在这里吸烟，先生。
No smoking here. sir
酒店介绍
30.这里的邮政编码是多少？（客人）
What's the postal code here (Guest)
这里的邮政编码是100026。（员工）
The postal code here is 100026(Staff)
31.我们酒店位于北京朝阳区光华路15号。
Our hotel is located in No.15 Guanghua Road Chaoyang District Beijing
32.我们酒店是由宝荣原酒店管理有限公司投资兴建的。
Our hotel is owned by Baorongyuan Hotel Management Co Ltd(Company Limited)
33.商务中心在酒店五层。
Business Center is on the 5th floor
34.行政酒廊在酒店22层，在早上6点至晚上11点营业。
The executive lounge on the 22nd floor starts from 6:00a.m to 11:00p.m
35.大堂吧在酒店一层，经大堂向里。
Lobby Lounge is on the ground floor, at the end of the Lobby
36.如果您入住酒店便可以免费使用室内游泳池。
The in-door swimming pool is free for stay-in guests
37.六层瑞宫有多种娱乐项目，包括卡拉OK、SPA、网球、棋牌等。
There are types of recreations including KTV, SPA, tennis, chess, and so on in the
Royal Palace on the sixth floor
38.我们也有很多的娱乐设施，客人在那里能够度过愉快的夜晚。
We also have many recreational facilities that you can enjoy the evening
39.户外网球场开放至晚上11点。
Our open-air Tennis Court is not close until 23:00
40.健身房在六层，住店客人免费。
Gym is on the 6th floor, it's free for hotel guests
41.五层的宴会设施将满足您商务会议的需求。
Banquet facilities on the fifth floor will meet your business demand
42.可容纳500人的瑞和大宴会厅是您各种主题会议的理想选择。
Our Harmony Grand Ballroom which can accommodate 500people is your ideal choice for any event
43.房间之间通话请先拨8再拨房间号码。
For room-to-room calls, please dial 8 first, and then room number
44.早餐请到二层天伦阁西餐厅，从早上6:30开始供应至10：30。
The breakfast will be served from 6:30a.m to 10:30a.m in the Courtyard Restaurant on the second floor
电话用语
45.先生/女士，请问需要帮助吗？
May I help you, sir/madam?
46.还有什么能帮您吗？
Is there anything I can do for you!
47.您是否要留言？
Would you like to leave a message?
48.请问先生您贵姓？
May I have your surname, please!
49.请问您的名字怎么拼写？
How to spell your name, please!
50.现在电话占线。
The line is busy now
51.我将尽快告诉您。
I'll let you know as soon as possible!
52.对不起，我打错了。（客人）
Sorry, I dialed the wrong number (Guest)
没关系，先生/女士。（员工）
It doesn't matter, sir/madam (Staff)
53.我能和你们大堂副理通话吗？（客人）
May I speak to your Assistant Manager!
好的，马上为您转接。（员工）
Yes, I'll transfer for you immediately
54.对不起，他现在不在!
Sorry, he's not in at the moment
55.先生/女士，您遇到什么问题了？