handout for Lecture 3 Receiving Guests and Making a Welcome Speech

Lecture 3 Receiving Guests and Making a Welcome SpeechⅠReceiving Guests1.1 Situational DialoguesScene 1 At the airport arrival lobbyA = Local guideB = Tour leaderA: Excuse me, sir, but are you Mr. David Wilson from the US?B: Yes, I am.A: How do you do, Mr. Wilson? I’m Chen Yu, your local guide from CITS.B: How do you do, Miss Chen? Nice to meet you.A: Nice to meet you, too. Welcome to Beijing. Could you tell me whether or not everyone from the group is here, Mr. Wilson?B: Yes, we have twenty-five people altogether, including me of course. Well, ladies and gentlemen, this is our guide here.A: Hi, everyone, welcome to China.A: Mr. Wilson, do we have all your luggage here?B: Let me see... Yes, it’s all here.A: Shall we now go to the coach? It’s waiting outside.B: Sure. Take the lead please. I’ll bring up the rear.A: Thank you. Well, ladies and gentlemen, attention, please. Now follow me to the coach. Yes, follow this little red flag, please.CITS: China International Travel Service 中国国际旅行社（国旅）bring up the rear 殿后Scene 2 At the railway arrival platformA = Local guideB = Tour leaderC = Tour memberA: Excuse me, are you Mr. Brown from Britain?C: No, I’m not Mr. Brown. I’m Mr. Jones from Britain.A: How do you do, Mr. Jones? I’m looking for a Mr. Steven Brown from Britain.C: Oh, Steven Brown? He happens to be our tour leader. Look, there he is, just off the train over there.A: Thank you, Mr. Jones. Good evening, Mr. Brown.B: Good evening. So you’re our local guide here, aren’t you?A: Yes, I am. My name is Li. Welcome to Shanghai.B: Thank you, Li.A: How was the trip?B: Pretty good. The trip was short and the landscape was nice. People were chatting and drinking tea all the way and they all felt happy.A: It sounds excellent.B: Well, Li. Here’s the baggage check. We have 21 pieces in all. Will we have our baggage when we reach the hotel?A: I’ll see to it that they will go to our hotel as soon as possible.C: Steven, your 19 friends have gotten off the train and they are waiting for your order.B: Thanks, Greg. Come on, Greg, let me introduce you. This pretty girl is our local guide, Li. Li, this is Mr. Greg Jones, our troublemaker.A: We already know each other. He’s not a troublemaker. Actually, he’s a good helper. Thank you, Mr. Jones. Nice to meet you again.C: Likewise.A: Mr. Brown, before we move, could you please tell all the guests to follow my little flag since it’s so crowded? Our coach is waiting in the parking lot outside the station.B: Sure. No problem. You go ahead and we’ll follow you.baggage check 行李票Scene 3 With individual touristsA = Local guideB = Mrs. Gary SmithC = Mr. Gary SmithD = StrangerA: Excuse me, but are you Mr. Smith from Australia?D: No, I’m Jim from Canada.A: I’m sorry.D: Never mind. Well, are you looking for an Australia couple?A: Oh, yes.D: They might be over there. You see, I was with two Australians in Car No. 10.A: It’s very kind of you to tell me this. Thank you.D: That’s all right. Good luck.A: Bye.A: Excuse me, are you Mrs. Smith from Australia?B: Yes, I am.A: Thank God. Welcome to Hangzhou, Mrs. Smith! I’m your guide from China Travel Service of Zhejiang.B: Gary is looking for you. Oh, well, there he is. Gary, honey, our guide is here.A: Good evening, Mr. Smith. I’m your local guide, Lillian. I’m sorry I’m a bit late. I was waiting at Car No. 12.B: That’s not your fault. We changed seats in the train.C: Good evening, Lillian? Oh, you have a nice name.A: Thank you. My Chinese name is Lu. To make it easy, you may just call me Lillian.C: Good. How do you do, Lillian?A: How do you do, Mr. & Mrs. Smith?B: Call me Margaret, and he’s Gary.A: Nice to meet you, Margaret, Gary.B & C: Nice to meet you, Lillian.A: Shall we move to the car, now? It’s waiting outside the station.C: Sure. Let’s go.China Travel Service/Agency (CIT/CTA) 中国旅行社（中旅）Scene 4 By the coachA=Local guide B=Tour leader C/D=Tour membersA: Here we are, ladies and gentlemen. Mr. Brown, this is our driver, Mr. Wang.B: Nice to meet you, Mr. Wang.……A: Mr. Wang is going to help us to put our luggage in the trunk.B: Well, ladies and gentlemen, look, our coach has a big belly here. Put in your luggage, please. C: Excuse me, may I take my handbag with me?A: Yes, of course. You just need to put in that big case.D: I don’t want to be separated from my luggage.A: Oh, well, Madam, you’re not separated from the luggage. You’re just sitting over it. Trust me, it’s safer here. Come, let me help you to put your case in a nice place, Madam. Yeah, here you are! Good! Thank you, Madam. Get on the coach and find yourself a comfortable seat.D: Thank you, dear.trunk 行李箱1.2 Questions for Discussion1) How do think a tour guide should prepare himself/herself in appearance and attitude before taking a group of tourists?2) If you are a local guide, what should you do to fully prepare for the task of receiving a tour group?1.3 Role plays: make short conversations based on the following situations.1.Three students are to play the roles of a local guide from Shanxi CITS and Mr. & Mrs. Winston Hill from the United States. The guide is holding an identifying cardboard sign（指认牌）at the arrival lobby of Xi’an international airport. Mrs. Hill is at the baggage claim area（行李认领处）, while Mr. Hill comes to contact the guide. In the end, they join together and go to the coach waiting in the underground parking lot.2.Two students are to play the roles of a local guide and the manager from Zhejiang CITS. Another student is to play the role of the tour leader of a British government delegation from Leeds. The manager and the guide, holding an identifying cardboard sign, are waiting at the exit of the railway station. The group, just finishing a conference in Shanghai, has left their big cases in Shanghai and wants to see the West Lake night scene right away.3.Two students are to play the roles of a local guide and a tourist. The guide is greeting the other tourists by the coach and he/she sees an old lady trying to take her big case into the coach. The guide persuades the lady to put her luggage in the trunk of the coach.ⅡMaking a Welcome SpeechSAMPLE 1Good afternoon, ladies and gentlemen.Welcome to China! Welcome to Wuhan.Please sit back and relax. Your luggage will be sent to the hotel by another bus, so you don’t have to worry about it.Let me introduce my team first. Mr. Wang is our driver. He has 20 years of driving under his belt, so you’re in very safe hands. I’m Susan. We’re from China Youth Travel Service, WuhanBranch. On behalf of CY TS Wuhan Branch and my colleagues, I’d like to extend a warm welcome to you.I will be your guide during your staying in Wuhan. I will try to do my very best to “warm the cockles of your heart.” We highly appreciate your understanding and cooperation.During your one-day stay in Wuhan, we will visit some of highlights of Wuhan. The centuries old Yellow Crane Tower at Snake Hill will be our first stop tomorrow morning. After lunch, we will drive to the outstanding Hubei Provincial Museum, then the 3000-hectare East Lake.You’re going to stay at the Oriental Hotel, a truly luxury hotel. It is situated near Hankou Railway Station. Your dinner has also been arranged there. You will taste delicious home-style Cantonese and Hubei specialties. The hotel provides free laundry and dry cleaning, which makes your travel a little lighter.China now is in a state of change. I think you have already witnessed the changes on your way. It has freed itself from the traditional closed-door policy in developing its national economy, and since the late 1970’s when China adopted a policy of reform and opening to the outside world, great progress has been made everywhere both in cities and in the countryside, in almost all fields. If you have any questions about China, please ask. I will try my best to give you appropriate answers.Since you travel in hot summer season, I suggest you wear your hats and sunglasses on tours.Thank you and I hope you will enjoy your stay in our city.China Youth Travel Service (CYTS) 中国青年旅行社（中青旅）SAMPLE 2Good evening, ladies and gentlemen.Welcome to China! Welcome to Shanghai.Confucius, our great ancient philosopher once said, “What a great joy it is to have friends from afar!” Today, with such great joy,on behalf of the China Youth Travel Service, I’d like to express a warm welcome to all of you, our distinguished guests from the other side of the Pacific. I also hope that during your short stay in Shanghai, you can not only satisfy your eyes and stomach, but also experience the real Chinese culture and have a better understanding of the Chinese people and its development. Please allow me to say a few words about myself. My name is Gao Yuan. You can simply call me Gao, which means “tall” in Chinese, although I’m not tall at all. This is our driver, Mr. Li, who has been driving for more than ten years. Mr. Li and I will be at your disposal. We will do everything possible to make your visit a pleasant experience. If you have any problems or requests, please do not hesitate to let us know.You are going to stay at Shangri-la Hotel, a luxurious, five-star hotel located right on the famous Huangpu River. Since you are to stay in our city for two days, you will be using this vehicle during your stay in Shanghai. So please take the trouble to jot down the plate number for future convenience: 8E199. I will repeat: 8E199. Got it?Known throughout the world as the “Pearl of the Orient”, Shanghai is a modern and fast-paced city, rich in history and culture, which has a wealth of areas and sites just waiting to be explored. During the following two days, you will experience the old part of the city byinvestigating Shanghai’s form Concession（前租界）areas and Yuyuan Gardens. You will also visit the newest area of the city, Pudong, and two of its most impressive structures: Jinmao Tower and the Oriental Pearl TV Tower. In addition, tomorrow evening you will take a cruise on the Huangpu River and enjoy the beautiful night scenery on both sides.I sincerely wish you a pleasant, comfortable stay and a fantastic holiday here. I shall do all I can to make everything easy for you.Thank you and have an enjoyable evening!。