2016年商务英语试题及答案
2016最新中级商务英语真题及答案(2)
2016最新中级商务英语真题及答案(2)· Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.13 Paragraph 1 ___________14 Paragraph 2 ___________15 Paragraph 3 ___________16 Paragraph 4 ___________A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stressQuestions 17-20Using the information in the text, complete each sentence 17-20 with a phrase A-G from the list below.For each question 17-20, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.17 Most people agree that the recent increase in stress is due to changes in ____________.18 The trainees are taught that the right level of stress at work is important for good.19 Trainees learn that one way of limiting stress is bydeciding upon.20 One of the most important parts of the course is learning how to react to· PART FOURQuestions 21-35Read the text below about job prospects at the Provincial Bank.Choose the correct word A, B, C, or, D on the opposite page to fill each gap.For each question 21-35, mark one letter (A, B, C, or D) on your Answer Sheet.Employment Opportunities for Graduates with the Provincial BankThe Provincial Bank is one of the biggest (example) ____________ institutions in the U.K. With its 1,900 branches and 58,000 employees, it has (21) ____________ a household name. Almost 4,000 of these employees (22) ____________ managerial or executive positions. The bank has an outstanding (23) ____________ of profitability, which has been achieved by introducing innovations at the same time as maintaining leadership of the (24) ____________. The bank''s comprehensive training programme concentrates on (25) ____________ the most important skills that graduates need in order to (26) ____________ early management responsibility. Trainees take responsibility for their own continuous self-development through visiting other branches and departments, and by (27)____________ courses in management skills. They also receive training in order to increase their knowledge of the bank''s (28) ___________. The bank supports (29)____________ of staff who wish to take professional examinations, and its Graduate Training Scheme is (30)_____________ to the nationally recognized Diploma inManagement.Obviously the quality of its mangers is of (31)____________ importance to the bank''s performance. It welcomes good graduates in any subject area, (32)____________ they can demonstrate the ability to influence events, and have the potential to (33)____________ both as leaders and as part of a team. Most graduate trainees join the Retail Banking division initially. Those starting on this programme will soon have the(34)____________ to work in other parts of the bank and can(35)____________ a varied and flexible working life.Example:A budgetary B fiscal C financial D economic Example21 A opened B entered C turned D become22 A hold B do C keep D own23 A career B catalogue C record D experience24 A area B trade C record D market25 A making B reaching C developing D heightening26 A present B treat C deal D handle27 A observing B attending C involving D staying28 A services B goods C creations D abilities29 A colleague B members C people D persons30 A qualified B combined C fastened D linked31 A main B vital C necessary D superior32 A therefore B thus C provided D only33 A succeed B realize C gain D overcome34 A choice B chance C likelihood D probability35 A forecast B believe C suppose D expect· PART FIVESection AQuestions 36-40Read the text below about a special kind of competition.In most of the lines 36-40 there is one extra word which does not fit. One or two lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.Examples:0 The international Youth Skills Olympics is a vocational skills competition in 0 C O R R E C T00 which the young people demonstrate their achievements in a range of areas. 00 TH E36 The competition, which there is held every two years, is organized by the international37 Training Organisation. All U.K. competitors qualify for the team by getting through38 a tough national competition.Their backgrounds are vary from arts to sciences,39 and students to the self-employed. Since they do not know which skill area they40 will be tested in, they must to train for everything before the start of the competition.Section BQuestions 41-45Read the text below about market research.In each line 41-45 there is one wrong word.For each line 41-45,write the correct word in CAPITAL LETTERS on your Answer Sheet.Examples:0 Your business will only success if customers like your product 0 S U C C E E D00 or service and are prepared to give you money in exchange about it 00 F O RMarket Research41 Before you start a business, it is importance to undertake market research42 and to assess theresults with great care: you need to finding out about your43 potential customers and the state of the market, included your competitors.44 The more detailed your market research are, the more profitable your business45 is likely to be. Carry out your study thorough, and repeat it to ensure your results are reliable.· WRITINGQUESTIONS 46 and 47PART ONEQuestion 46You are the training manager of a company which has won a large export order. You have been asked to organize foreign language training for some of your staff.Write a memo of 40-50 words to staff:explaining why the courses are necessarysaying which members of staff should attendannouncing when the courses will startWrite on your Answer Sheet.RART TWOQuestion 47Your company exports to a number of countries around the world. The company is looking for new agents for international freight.Read the two advertisements below, on which you have made some notes.Then, using the notes, write a short report for the Export Sales Manager, covering all your points and saying which agent you recommend.Write 120-140 words.Write on your Answer Sheet.UNIVERSITY OF CAMBRIDGE LOCAL EXAMINATIONSSYNDICATEExaminations in English as a Foreign Language BUSINESS ENGLISH CERTIFICATETest of Listening。
2016年商务英语BEC高级阅读练习题及答案
2016年商务英语BEC高级阅读练习题及答案1 A cautious approach can be used when calculating what a company is worth.2 Consider personnel issues so that you have sufficient resources to fulfill your objectives.3 In order to know if you can make a return on your investment, assess how you can add to thecompany you are buying.4 Providing sufficient support for staff during the acquisition process can have a favourable outcome.5 Take into account your long-term requirements to ensure you have the resources you need.6 Even after investing some effort in the acquisition, it may still be necessary to withdraw.7 Terms initially negotiated can be changed after the acquisition.Mergers and AcquisitionsAs Finance Director of plastics manufacturer VKT, Yvonne Maynart has overseen many successful takeoversA It is essential to build up a team to handle the acquisition so that your existing business can continue uninterrupted during the deal. It also helps to operate with spare capacity so that you can transfer people during the initial stages. A key person should be driving the acquisition process forward, although one person alone cannot assume responsibility for a large deal. It is clearly vital to do thorough research when identifying potential targets - but do not be afraid to walk away from a deal if you become aware of serious difficulties with a company you are targeting.B To decide on the value of any target business, you must first determine what contribution your acquisition can make to it. For example, you may be able to increase revenue through a more focused management team, or improve margins through greater purchasing power and lower costs. At VKT, we base our valuations on conservative assumptions - we also add in the risk element. This approach may be best, and it’s worth remembering that with listed companies, shareholders tend to have higher risk/reward expectations.C Developing relationships with finance providers is a key part of the finance director’s role. It is important to d raw up a good business plan to ensure backing from lenders in the early stages of the acquisition. Your loan application needs to be supported by detailed profit and cashflow projections. Make sure you factor in sufficient finance tolet the business develop over time, and allow for reinvestment. Here at VKT, we usually finance acquisitions with bank debt in the form of a 364-day loan, which can then be refinanced at a lower interest rate later.D If an acquisition is large, it can take years for companies to integrate. At VICT, we monitor all acquisitions closely for at least two years, and the most important lesson I’ve learned is that a deal is only good if it is beneficial for both vendor and acquirer. Change causes confusion, so it needs to be handled carefully. In order to protect profits and grow the business, you need to minimise the impact of change and help the people affected feel comfortable about it. When this is done properly, it can really boost morale.这篇文章是关于收购的一些建议。
2016商务英语BEC高级考试阅读试题及答案(2)
2016商务英语BEC高级考试阅读试题及答案(2)A.Chemical CompanyMasterson’s interim pre-tax profits growth of 20% was somewhat inflated as a result of the income received from the disposal of several of the company’s subsidiaries. The underlying 8% rise in operating profi ts is a more realistic gauge of the company’s true progress. However, Masterson’s impending merger with Bentley and Knight and its appointment of a new chief executive should mean that the company will be able to sustain growth for the foreseeable fut5ure. The share price has varied little during the course of the year and now stands at £ 6.75B.Hotel GroupDuring the past year the Bowden Hotel Group has acquired 77 new properties, thus doubling in size . last week the group reported pre-tax profits of £ 88 million in the first six months of the year, ahead of expectations and helped by a strong performance from its London-based hotels and newly expanded US business. However. There is still some way to go. Integration of the new acquisitions is still not complete and, while the share price has risen recently, major problems with integration have yet to be solved.C.High-tech CompanyThis time last year a share in Usertech was worth just over £ 1. six months ago it was worth £ 40. today it is priced at under £ 8 . if proof were need, here is an illustration of how much of a lottery the technology market can be. But some technology companies are fighting back and Usertech is one of them . What has renewed excitement in the company is the opening of its new American offices in Dallas and its ambitious plans to expand its user base in both North and Latin America.D.Building CompanyRenton’s share price has risen gradually over the past year from £2.4 to £ 3.8 . The company has been successful in choosing prime location for its buildings and has benefited from the buoyant demand for housing. Whilst this demand is expected to slow down somewhat during the next year, investors are encouraged by the company’s decision to move into building supermarkets. Work has already begun on two sites in London, and the company is expected to sign a contract within the next month for building four large supermarkets in Scotland.E.Pottery ManufacturerMilton Dishes has been through a shake-up over the past year. The group, which has been cutting margins and improving marketing, may post a small profit this year. The many members of the Milton family, who between them own 58 per cent of the business,have been watching the share price rise steadily and several are looking to sell. Trade rival Ruskin has bought up just over 17 percent of the shares and could well be spurred into further action by the signs of a recovery at the firm.PART TWOQuestions9– 14l Read the text about career-planning services.l Choose the best sentence from the opposite page to fill each of the gaps .l For each gap 9– 14, mark one letter (A-H) on your Answer Sheet .l Do not use any letter more than once .l There is an example at the beginning .(0)Your Career Path Can Lead You AnywhereWe used to be advised to plan our careers. We were told to make a plan during the later stages of our education and continue with it through our working lives.(0)_____ some people still see careers in this way. However, to pursue a single option for life has always been unrealistic.Planning for a single career assumes that we set out with a full understanding of our likes and dislikes and the employment opportunities open to us. (9)____ For most people this degree of certainty about the future does not exist.Our initial choice of career path and employer is often based on inadequate knowledge and false perceptions. But with age and experience, we develop new interests and aptitudes and our priorities alter. The structure of the employment market and, indeed of employment itself, is subject to change as both new technologies and new work systems are introduced (10) _____ We must face the uncertainties of a portfolio career.。
2016年4月05844国际商务英语真题及答案
Ⅰ. Translate the following words and expressions from English into Chinese:本大题共10小题,每小题1分,共10分。
1. cross-border transaction2. absolute advantage3. Free on Board4. net positions5. confirmed letter of credit6. shipping marks7. indirect quote8. traded options market9. Generalized System of Preference10. differential treatmentⅡ. Translate the following words and expressions from Chinese into English:本大题共10小题,每小题1分,共10分。
11.外汇12.技术进步13.初级产品14.资本市场15.承兑交单16.大宗货物17.自有承运人18.交货费用19.国际收支20.关税配额Ⅲ. Match the words and expressions on the left with the explanations on the right:本大题共10小题,每小题1分,共10分。
21. assess a. done by one side or party only22. decentralize b. a tax on the difference between the cost of an item and its selling price23. unilaterally c. to judge an amount or value24. contracting parties d. distribute the administrative powers over a less concentrated area25. ban e. the terminal to which goods are sent26. impeccable f. signatories of an agreement27. destination g. faultless28. deposit h. required as a condition for something else29. prerequisite i. prohibit,forbid30. V AT j. Money paid as part payment that is owedⅣ. Make brief explanations of the following terms or give the full name of the abbreviation in English:本大题共10小题,每小题1分,共10分。
2016年商务英语高级完形填空练习题及答案(1)
2016年商务英语高级完形填空练习题及答案(1)【BEC】Questions 21 -35. Read this text about an Italian car company.. Choose the best word to fi71 each gap.. For each question(21 -35) mark one letter (A ,B ,C or D) on your Answer Sheet.. One answer has been given as an example.Gianni Agnelli ,Chairman of Fiat , Italy’s largest private industrial corporation ,is known in Italy as the lawyer ,because he trained in law at Turin University. ____example____he has never practiced , his training may soon be useful. On April 17th Mr. Agnelli admitted to a group of Italian industrialists in Venice ____21____ Fiat had been ____22 ____ in some corruptions in Italy. On April 21st, Fiat’s lawyers and CesareRomiti , its managing director , met Milan magistrates to ____ 23 ____ the firm’s involvement in bribery to win business from state-owned companies.Fiat is not the ____24____ Italian company caught up in Italy’s increasing Political corruption scandal. According to the latest figure ,some 200 businessmen and politicians were sitting in prison ____25 ____ a result of judicial inquiries into kickbacks paid to politicians by firms. Hundreds more are still____26____influence of Fiat, ____27____sales are equal to 4/00 of Italy’s home product ,the scandal at the company has ____28____the industrial establishment.Though neither Mr. Agnelli____29____Mr. Romiti has been ____30____ of wrongdoing, several other senior Fiat managers have allegedly been involved in paying kickbacks to win state-owned contracts ____31____ arrested include Francesco Mattiol , Fiat’s finance director , and Antonio Moscon , the ____32____ head of its Toro insurance branch____ 33____men have been ____.34____about their previous roles on the board of Cogefar-Impresit, Fiat’s construction subsidiary. Last May, Enzo Papi admitted paying a 1.5 million-dollar bribe for a contract , ____ 35 ____ to Milan’s underground.21. A what B that C when D if22. A involved B connected C related D done23. A talk B say C speak D discuss24. A one B single C worst D only25. A as B for C with D after26. A in B under C at D on27. A who B which C whose D its28. A rocked B ruined C damaged D destroyed29. A or B also C and D nor30. A accused B charged C criticized D blamed31. A Who B Those C He D That32. A old B former C late D last33.A Either B All C Every D Both34. A solved B answered C questioned D replied35. A contracted B related C connected D communicated 参考答案:21. B 22. A 23.D 24. D 25. A 26.B 27.C 28. A 29.D。
2016年1月05355商务英语翻译真题及答案
一、句子汉译英(本大题共8小题,每小题3分,共24分)请在答题卡上作答。
1.广告可影响一个人对度假地点、餐馆或娱乐活动的选择。
2.首席谈判必须具备很强的幽默感才能熬过各种难关。
3.出口产品应该有良好的设计、包装和定价,有时还应经过改进以便适应某些国外市场。
4.建国以来,上海经济建设取得了巨大成就。
5.对每种产品只强调某几项特色。
6.请勿高声喧哗或做出不雅之行为骚扰他人。
7.管理费用——使用及保养的费用是否低廉?8.如你公司所报价格有竞争力,交货期也合适,我公司将大量订货。
如蒙早日答复,不胜感激。
二、句子英译汉(本大题共7小题,每小题3分,共21分)请在答题卡上作答。
9. Under no circumstances should we do anything that will benefit ourselves but harm the interests of the country.10. All taxes a nd duties due inside the Seller’s country in connection with this contract shall be borne by the Seller.11. Both parties agree to change the time of shipment to August and change US dollar into Hong Kong dollar.12. S. W. O. T.13. FOB14. Invoice in quintuplicate copies,indicating Contract No.15. All the major brands have successfully made the shift from the state command economy to a more market-oriented economy.三、段落汉译英(本大题共5小题,每小题6分,共30分)请在答题卡上作答。
2016年剑桥商务英语BEC初级考试试题及答案
Questions 1 – 8 Look at the sentences below and at the five managers’ comments on leadership on the opposite page Which new item (A, B, C ,D or E) dose each statement 1 – 8 refer to ? For each statement ! – 8 , make one letter(A, B, C ,D or E) on your Answer Sheet . You will need to use some of these letters more than once . 1、Successful leadership involves making sure that employees accept new ideas. 2、A good leader can bring success to a company in difficulties 3、Leaders should be assessed on the basis of their achievements 4、The personalities of good leaders are generally different from those of other managers 5、Patience is a valuable quality in a successful leader 6、Leaders consider potential changes in what their company does for others 7、Good leaders will encourage their staff if their organization is in difficulties 8、Leaders need to adapt their behaviour to suit different circumstances A Maurizio Verna Long-term, visionary business leaders must be prepared to invest to get what they want for their company. They know when and how to apply pressure and to take risks, when they need to display a more hands-off approach. I have a pretty clear view of my ideal business leader, and of course that’s where I ‘m trying to head: he or she should start up and grow a cash-rich, multi-interest international organization of tremendous stren ngth and depth. B Sue Tucker The pace of technological change, and the rate at which businesses are changing , requires leaders to have a particular aptitude for technology and an understanding of the internet. A lot of people are aware of the opportunities here ,but awareness alone isn’t enough: in a true leader this needs to be coupled with clever marketing, product design and technological innovation, and keeping abreast of everything going on in the company. In fact the acid test , I think , is being able to use all of these skills to turn around a failing company. C Carol Godfrey Effective leaders stand out from the herd. They’re often idiosyncratic, even eccentric.They have the confidence to be themselves, and not to adopt the language and attributes of the run-of-the-mill professional managers and accountants. What’s crucial is having the charisma or whatever it is that gives their staff confidence in them, so they can keep everyone on board when they want to make innovations. So often these don’t get off the ground because of lack of leadership, because after all, our response to change is significantly affected by how it’s introduced. D Brian Matthews Leadership is about making things happen and being judged by results. Good ideas that go nowhere are a waste of time. Anticipate needs-those of customers for instance-and initiate action to meet those needs before the people concerned have even recognized they’ve got them. Th at way you’ll always be ahead of the game, whatever line you’re in. For instance, top stockbrokers will learn all about you and your business and keep themselves completely up to date with your field in order to advise you. If they’re really good they ‘ll recognize trends even before you do . E Ana Costa Outstanding leaders understand both tactics and strategy, and are prepared to play a very long game to achieve their objectives. They understand that in negotiations they need the “ win-win” concept, because losers risk losing their dignity, which is no good for your long-term business relationship with them. Leaders must stay optimistic, whatever the odds, and keep up morale of their company, even when the going’s tough. It’s important to be very much hands-on, too. A good leaderwill champion ideas that keep the company in the forefront. 参考答案: 1-5 CBDCE 6-8 EA。
商务英语BEC中级试题及答案
商务英语BEC中级试题及答案2016年商务英语BEC中级试题及答案一. 阅读部分PART ONEQuestions 1-7. Read these sentences and the three company plans below.. Which company does each sentence describe?. For each sentence mark one letter (A ,B or C)on your Answer Sheet.ExampleTo combine its operations in different parts of the world will save a lot of money for the company.Answer: B1. The company has businesses in four continents of the world.2. The company has appointed a new manager in charge of medicines.3. New automobiles will be developed in its program centers.4. A reform is being carried out in its organizations.5. Goods for hair protection make a lot of money for the company.6. It tries to be more ready to meet the needs of the customers.7. The company is made up of fourteen sub companies all over the world.A. FORDTo save up to $ 3 billion a year, Ford is merging its manufacturing, sales, and product development operations in North America and Europe-and eventually in Latin America andAsia. And in a move toward a more horizontal organization the company is setting up five program centers with worldwide responsibility in develop new cars and trucks.B. IBMBig Blue is reorganizing its marketing and sales operations into 14 worldwide industry groups, such as banking, retail, and insurance. In moving away from an organization based on geography, IBM hopes to eliminate turf wars and make itself more responsive to customers.C. BMSBristol-Meyers Squibb is revamping its consumer business by appointing a new chief responsible for its worldwide consumer medicines business such as Bufferin and Excedrin. The 11, 400 million U. S. dollars drug company also has formed a new unit with worldwideresponsibility for its Clairol and other hair-care products.PART TWOQuestions 8-12. Read this proposal about the CPT Word Processor.. Choose the best sentence from the list A-I to fill each of the blanks.. For each blank (8 -12) mark one letter (A -I) on your Answer Sheet.. De not mark any letter twice.. One answer has been given as an example.15. June 1993Ms. Martha WestonWord Processing SupervisorABC CompanyPost Office Box 107228 King's Street LondonDear Ms. Weston.Performance of the Cpt EquipmentI'm Pleased to tell you about our experience with the CPT Word Processor as you requested recently... ...example ...... . . I assume you have looked at several machines and have narrowed down your choices. Here are my observations.An approach to adopting word processorsEighteen months ago we adopted CPT equipment on limited scale with the idea in mind that we could gradually get rid of electric typewriters as we became familiar with the word processor. ...... . . 8 ...... . .The stations are actually in pairs so each pair can share a common printer...... . . 9...... . .We use the equipment as dedicated word processors, although we do have the ability to link up with our computer installation.The step-at-a-time development of our word-processing center has, we think, saved us money and training time. ...... . .10...... . .PerformanceIn terms of performance, the CPT equipment is excellent. ... ...11....... . ...Moreover our service contract and warranty have covered all maintenance costs.We have software packages that check spelling and signal when a mistake occurs. ...... . . 12 ...... . .Using both printers , we recently prepared 1200 individually typed form letter mailings a under four hours. We have no complaint about our preparation of executive reports.Example: IA So it works very well and has so many different functions.B Also it has reduced the confusion that exists about buying software packages.C The train stops at each station for only fifteen minutes.D We began with two work stations and now have four.E Our routine letters are prepared from disc-stored masters.F The Rotary W printer with a speed of 45 characters a second can easily handle two input stations.G In contrast, its size and weight are ideal for carrying.H We have not yet experienced mechanical problems so far.I we are pleased with its performance and multi-functions.PART THREEQuestions 13-20. Read this text about the problem of Barclays Bank.The New LookWhen Sir John Quinton, then chairman of Barclays Bank, was given his marching orders last April, Britain's biggest bank thought it had found the scapegoat for its sudden fall from grace and profits, Andrew Buxton, the bank's managing director and an offspring of its founding families, was a pointed chairman and chief executive, with effect from January 1st of next year. It seemed a glorious victory for good business management. Is the problem solve do certainly not.1. No sooner had Mr. Buxton been appointed chairman and chief executive than bigshareholders and quite a few board members began quietly to question his ability to do both jobs at once. Now, weeks before he is due to move up, the questions are louder. Many wish the bank had seized the opportunity Lasy April to separate the two top posts. And privately. Some wonder whether Mr. Buxton is the right man for either one. What started as a thoroughly BritishWhispering Campaign has assumed much bigger dimensions..2. Mr. Buxton has suffered it all, but in truth he has no way out. After weeks of talking to shareholders and discussing with his non-executive directors, he has accepted that Barclays will separate the top jobs sometimes in the future. How7 He says that there has been no formal discussion of it in the boardroom.3. Formally or informally, it has been agreed that Mr. Buxton will not be moved from his chairmanship, and that Barclays must find a strong chief executive. Opinions differ as to whether this person should be chosen from inside or outside the bank. Several board members believe that there is no ideal candidate inside Barclays.4. Neither shareholders nor non-executive directors want to wait long. If the right candidate can be found, the bank could combine the announcement of a new appointment with its annual results at the end of March. Mr. Buxton stressed the importance of getting this next step right, particularly since any appointment will mean overturning a management reorganization that was announced only eight months ago.Questions 13-16. For questions 13- 16, choose the correct title for each paragraph from the box below.. For each paragraph (l-4) mark one letter (A-G) on your Answer Sheet.. De not mark any letter twice.13. Paragraph 1 . . . . . . . . . .14. Paragraph 2 . . . . . . . . . .l5. Paragraph 3 . . . . . . . . . .16. Paragraph 4 . . . . . . . . . .A Problems facing Mr. BuxtonB Proposals for candidates of the chief executiveC Lack of ideal candidate inside BarclaysD Buxton's agreement to give up one of his two top jobsE Doubts about Buxton's ability for two top jobsF Anxieties about choosing the right candidatesG Objections to Buxton's ideasQuestions 17-20. Using the information in the text, complete each sentence 17- 20, with a phrase from the list below (A-G). For each sentence (17-20) mark one letter (A-G) on your Answer Sheet.. Do not mark any letter twice.17. Mr. Buxton is persuaded that the bank needs to. . . . . .18. if they can find the right candidate ,they could. . . . . .19. Mr. Buxton will retain his chairmanship, and the bank must. . . . . .20. At the news of Mr. Buxton's appointment, many people started to. . . . . .A combine the news of the appointment with its annual results.B believe no suitable candidates can be found in the bank.C question his ability to hold two leading positions.D find a very able chief executive.E mean overturning a management reorganization. .F differ as to the sources for the right candidate.G separate the two top jobs sometime later.PART FOURQuestions 21 -35. Read this text about an Italian car company.. Choose the best word to fi71 each gap.. For each question (21 -35) mark one letter (A, B, C or D) on your Answer Sheet.. One answer has been given as an example.Gianni Agnelli, Chairman of Fiat, Italy's largest private industrial corporation, is known in Italy as the lawyer, because he trained in law at Turin University. ... ...example...... . .he has never practiced, his training may soon be useful. On April 17th Mr. Agnelli admitted to a group of Italian industrialists in Venice ...... . .21...... . . Fiat had been ...... . . 22 ...... . . in some corruptions in Italy. On April 21st, Fiat's lawyers and Cesare Romiti , its managing director , met Milan magistrates to ...... . . 23 ...... . . the firm's involvement in bribery to win business from state-owned companies.Fiat is not the ...... . . 24...... . . Italian company caught up in Italy's increasing Political corruption scandal. According to the latest figure, some 200 businessmen and politicians were sitting in prison ... ... 25 ... ... a result of judicial inquiries into kickbacks paid to politicians by firms. Hundreds more are still ... ... influence of Fiat ...27...... . . Sales are equal to 4/00 of Italy's home product, the scandal at the company has...... . . 28 ... ...the industrial establishment.Though neither Mr. Agnelli ....,. 29...... . . Mr. Romiti has been ...... . . 30...... . . Of wrongdoing, several other senior Fiat managers have allegedly been involved in paying kickbacks to win state-owned contracts. ...... . . 31 ...... . . arrested include Francesco Mattiol, Fiat's finance director, and Antonio Moscon, the ... ... 32 ... ... head of its Toro insurance branch. ... ... 33... ...men have been ... ...34... ... about their previous roles on the board of Cogefar-Impresit, Fiat's construction subsidiary. Last May, Enzo Papi admitted paying a 1.5 million-dollar bribe for a contract ...35 ... ... to Milan's underground.ExampleA ThoughB ThatC BecauseD What。
2016年商务英语bec翻译试题及答案详解(3)
2016年商务英语bec翻译试题及答案详解(3)III.形式主义类题(5句,每句4分,共20分)该题型旨在考核学生两种语言对应能力,五个汉语单句需译成英语,要求体现原语形式意义。
1.深化经济体制改革,为加快发展和扩大开放创造良好的体制环境。
2. 中国将更严格地按照国际通行的贸易规则从事对外贸易活动。
中国已经按照自己的承诺,从2000年7月起开始下调关税,已经从2000年的15.3%降到12%,而且取消很多产品的进口配额许可证管理。
3. 我们很荣幸附上我们产品的新款式,该款式品质优良,价格适中,在你们市场上肯定会有销路的。
4. 收到贵公司8月2日询价,得悉你们对我们MP208型号的真空吸尘机感兴趣,现将你们所需的插图目录单和价格表附寄给你们。
5. 我们的保险公司是国营企业,享有很高的声誉,并在全世界各主要港口和地区都有代理。
IV. 风格意义类试题(共30分)将下面段落译成适应原文风格的汉语表达,要求不仅译文忠实于原文,流畅无误,而且在篇章词语风格上,能与原文相适应。
In 1978, China had only the public-ownership economy, state-owned enterprises making up 77.6 percent and collectively-owned enterprises, 22.4 percent. The policy of reform and opening to the outside world has given extensive scope to the common development of various economic sectors. The individual and privately-owned industrial enterprises and enterprises with foreign, Hong Kong, Macao or Taiwan investments have developed rapidly. In 2000, the total output value of state-owned and state-owned holding industrial enterprises made up 48.3 percent of the total output value of thestate and large non-state industrial enterprises, their industrial added value 59.2 percent, their employees 55.5 percent, and their total profits 56. 1 percent, the total industrial output value of collectively-owned enterprises made up 15.2 percent of the total industrial output value of the state and large non-state enterprises; their industrial added value 13.9 percent, and their employees 16. 6 percent; the industrial output value of the enterprises with foreign, Hong Kong, Macao or Taiwan investments accounted for 27.1 percent, their industrial added value 22.5 percent, and their employees 14.7 percent; and the total industrial output value of individual and privately-owned enterprises made up 9.4 percent, and their employees 13.2 percent.商务英语翻译试题参考答案Ⅰ.词汇测试题(共20%)1.(1-5)AABAA (6-10)BBACC2.(1-5)DBDBC (6-10)BBDACII.语境意义,完形填空题(共30%)完形填空题 (15%)(1-5)ACBAC (6-10)BCABB语境意义题: (15%)(1-5) EGACBIII.形式主义类题(5句,共20%)1. Deepen economic restructuring, so as to create a sound institutional environment for expediting development and expanding opening-up.2. China will engage in foreign trade activities in accordance with international practice. China has already honored its commitments and reduced tariffs beginning in July 2000, from 15.3 percent to 12 percent. Moreover, it cancelled quota permitmanagement for the import of many products.3. We take pleasure in enclosing the latest designs of our products, which are superior in quality and moderate in price and sure to be saleable in your market.4. We have received your enquiry of August 2 and learn of your interest in our Vacuum Cleaners MP208. We are now enclosing our illustrated catalogues and price list you asked for.5. Our insurance company is a state-operated enterprise enjoying high prestige and has agents in all main ports and regions of the world.IV. 风格意义类试题(共30%)1978 年,中国只有单一的公有制经济,国有企业占77.6%,集体企业占22.4%,改革开放为多种经济成分的共同发展开辟了广阔空间。
2016年商务英语选择试题练习及答案
2016年商务英语选择试题练习及答案1. The buying of products on which we have been pre-sole through advertising is called ______.A. rational buyingB. emotional buyingC. reflex buyingD. impulse buying2. Which of the following is NOT a common form of payment in foreign business transactions?A. ChequeB. CashC. Bank transferD. A sight bill3. A clean bill is ______.A. a spotless billB. a bill that is not accompanied by shipping documentsC. an unused billD. an invalid bill4. If competitors get together to raise or lower prices, this act is ______.A. price discriminationB. deceptive pricingC. resale price maintenanceD. price fixing5. Which of the following belongs to “Marketing Mix”?A. Labor forceB. MachinesC. MaterialsD. Promotion6. What do you think is the strength of publicity?A. Being flexibleB. Avoiding media costsC. Saving preparation timeD. Reaching a larger number of audiences7. Which of the following can NOT be a feature of a bond?A、It has a certain denomination.B、It has a prefixed interest rate.C、It involves high risk.D、It has a prefixed maturity date.8. Which of the following is a legal tender?A. IOU cheques B、U.S. dollars C、Lumps of silver D、Bankdeposits9. If you advertise a product, your main purpose of doing so is to _____.A. earn more money for the advertising agencyB. promote sales of that productC. compete with other firms that produce the same kind of productD. introduce that producer to the public10. What do you think is the strength of personal selling?A. High efficiencyB. Great flexibilityA. documentaryB. irrevocableC. dishonoredD. confirmed参考答案1-5 CBBDD 6-10 BCBBB。
商务英语翻译试题参考答案
商务英语翻译试题参考答案2016年商务英语翻译试题参考答案下面是店铺整理的商务英语翻译试题,提供给大家复习备考练习用。
2016年商务英语bec翻译试题参考答案(1)Ⅰ 词汇测试题:(2题,每题10分,共20分)1. 该组有10个商务英语英文词或词组,下面均有英文词或词组来进行解释。
请将正确的选项标出,要求英英转换意义准确,符合商务英语规范。
(10分)(1) currencyA. the money in use in a particular countryB. flow of priceC. at presentD. deposit in the bank(2) varyA. to change or be differentB. to chooseC. to apply forD. to refuse(3) tumbleA. to be trapped in difficultyB. to fall quickly and without controlC. to be tired of doingD. to become less in number or smaller(4) breachA. an act of breaking a law, promiseB. a specialized companyC. a part of an institutionD. an agreement or contract(5) take the law into their own hands.A. to solve the problem by themselvesB. to break or violate the lawC. to explain the clauses in the lawD. to understand the law as they think(6) seminarA. survivalB. study of a universityC. sightseeingD. social setting(7) graceA. a person who controls propertyB. a period of time allowed before sth. happensC. a generally accepted opinionD. a way of dealing with a problem(8) vetoA. a refusal to allow sth. to be doneB. a particular right to do sth.C. an amount of money paid to obtain insuranceD. disagreement or unfriendliness(9) priorityA. to pose a threatB. to produce life cycleC. being priorD. to meet expenses(10) to fluctuateA. to add several things togetherB. to produce or provide something officialC. to change or varyD. to judge or decide something2016年商务英语bec翻译试题参考答案(2)Ⅰ 词汇测试题:(2题,每题10分,共20分)1. 该组有10个商务英语英文词或词组,下面均有英文词或词组来进行解释。
国际商务英语2016年4月真题及答案解析
11. 11.外汇
2
答案:FOREIGN EXCHANGE 解析:该表达选自 L17。exchange 一般意为“交换”,这里理解为“兑换”更加确切。相关表达还 有 exchange rate 汇率。
6. 6.shipping marks
1
答案:唛头
解析:该表达选自 L13。唛头即为发货标记,装运标志。 例:Port of destination, package number, gross and net weights, measurement and shipping mark shall be stenciled conspicuously on each package. 每件货物上应刷明到货口岸、件号、毛重及净 重、尺码及唛头。
16. 16.大宗货物 答案:BULK GOODS 解析:该表达选自 L2。bulk 为“大批量的”、“大宗的”,可以同时记忆相关表达,如:大量生 产;批量生产 bulk production 17. 17.自有承运人
7. 7.indirect quote 答案:间接标价
解析:该表达选自 L17。也称 indirect quotation,这个表达更为正式。与之对应的表达是 direct quote 直接标价。这两种不同的汇率表示方法课文均有详细说明。而大家有时仍会混淆,可以 通过简单的例子来加强理解,例如:买菜时若说 2 元钱 1 斤则类似直接标价,若说 1 元钱买 半斤则类似tment 答案:差别待遇
解析:该表达选自 L22。differential “差别的”,treatment“对待”、“待遇”。 指对不同国家的进 口货物使用不同关税的差别待遇。non-discrimination principle 或者 principle of nondiscrimination treatment 为“无差别待遇”。
商务英语选择题及答案
商务英语选择题及答案2016年商务英语选择题及答案无论是在学校还是在社会中,大家一定没少看到英语选择题吧,那么都有哪些类型的'英语选择题呢?下面是店铺收集整理的2016年商务英语选择题及答案,仅供参考,大家一起来看看吧。
1.Titles and education on your business card are not important in_____.A.AmericaB.JapanC.ChinaD.Sweden.答案:D2. It is best way to receive the business card with _______ when making presentation.A. the right handB. the left handC.the right or left handD.both hands答案:D3. _______ do not exchange business cards at social occasions, but more norm at business functions and meetings?A.JapanesesB.ItaliansC.SwedensD.Americans答案:B4. Which English name translated from "萧远山" may cause misunderstanding among foreigners?A. Xiao YuanshanB. Xiao Yuan ShanC. XIAO YuanshanD. Xiao YuanshanAnswer: B5. To lay the business card in front of somebody on the table is considered rude in _____, where it is believed as an odd behavior to stare at the card by placing it on the table.A. JapenB. EgyptC. KoreaD. SwedishKEY: C6. Most Swedes speak and understand _____,so it is not necessary to have your business cards translated into Swedish.A.FrenchB.GermanyC.EnglishD.Spanish答案:C7. This is especially true in Japan, where the buiness card exchange is as ____ as it gets anywhere in the world.A.formallyB.formalC.normalD.normally答案:B8. Never carry your business cards, or place another persons business card in a ___ back pocket.A.rightB.leftC.frontD.back答案:D9. When you receive a ___ business card, unless you are fluent in ___, read the English side first but definitely turn to the ___ side for the reasons noted earlier.A Chinese Chinese ChineseB Japanese Japanese JapaneseC.Germany Germany GermanyD.French French French答案:B10. Which style is widely used in business letters and personal-business letters ?A.Simplified StyleB.Block StyleC.Modified Block Form with Indented StyleD.Modified Block Styleanswer:B11. _______ put great stock in the exchange of business cards at the beginning of a meeting.A.JapaneseB.ItaliansC.SwedensD.Americans答案:A12. Business cards shoud be printed in English on one side and Arabic on the other in_______ .A.IndonesiaC.Egypt and other Arabian countriesD.Egypt and Indonesia答案:C13. In_______ ,exchanging business cards is common among professional workers.But normally it is not the situation in social settings.A.IndonesiaC.AustraliaD.Japan答案:C14. In a business letter,the date line consists of the month,day and year.which is the right business style of date line ?A.14 Feb 2011B.14 February 2011C.Feb 14,2011D.February 14,2011答案:D15. The salutation is written flush with the_______margin _______space or lines below the inside address.A.left ,twoB.left,oneC.right,twoD.right,one答案:A16. In_______ ,exchanging business cards is common among professional workers.But normally it is not the situation in social settings.A.IndonesiaC.AustraliaD.Japan答案:C17. In _____, the gesture that people put the business card into a wallet and then put the wallet in the back pocket of his or her pants is not meant to be a sign of disrespect.A. JapanB. IndonesiaC. KoreaD. America答案:D18. In the Islamic world, when presenting or receiving a business card, using the ______ hand is a good manner.A. LeftB. RightC. Left or rightD. Left and right答案:B19. One of your first impressions you will make on a foreign colleague is through your business card, and in many cultrues, especially in ____, the exchange of business card is a meaningful ritual rather than a casual informality.A. EuropeB. AsiaC.AmericaD.Africa答案:B20. When presenting your name card, make sure that the side using _____is face up.A.EnglishB.JapaneseC.Your mother lauguageD.Native lauguage of people who receive card答案:D21. On the second line below the message, type a complimentary closing that is _____to the tone of the message .A. rightB. appropriate C . suitable D.becoming答案:B22. In Japan, you receive a business card from one of your colleague, then, you should_____A.put it in your pocket without reading it.B.put it in your back pocket after you read it.C.put it in your cardholder after you read it carefully.D.put it in your cardholder without reading it.答案:C23. In_____, the business cards you received are often a bit larger than in other countries.A.JapanB. AmericaC.ItaliyD.France答案24. When you receive someone else’s business card you should( )A.immediately put it into your back pocketB.immediately pass them your business cardC.look at the card but say nothing about itD.look at the card and acknowledge it答案:D25. The right way of writing date line in a business is_____.A. 2 14, 2010B. Feb 14, 2010C. 14 Feb, 2010D. February 14, 2010right answer is D26. In _____,business cards are exchanged after the initialintroductions without formal ritual.A.FranceB. AsiaC.AmericaD.AfricaAnswer: A27. In _____,exchanging business cards is common among professional workers. But noamally it is not the situation in social settings.A. FranceB. AsiaC.AmericaD. AustraliaAnswer: D28. In_____,business cards have no formal exchange protocol.A. FranceB. AsiaC.AmericaD. South AfricaAnswer: D29. What we shouldnt do when meeting visitors at the airport?A.Never send just a driverB.Include a translator if necessaryC.Hold a greeting signD.Write the visitors name with a marking pen on carboardAnswer:D30. Giving a welcoming ceremony at the airport can enforce the idea that the visitors are entering a new culture not just a business venture,usually the welcoming place is ______.A.the airport lobbyB.a private room off the crowdsC.in front of the aeroplaneD.anywhere答案:B31. A welcoming packet of information should be given to _____ of the visiting group at the welcoming ceremony.A.the directorB.the presidentC.the general managerD.all members答案:D32. In a General Inquiry, a businessman states clearly all the information he needs. So which one is not belong to General Inquiry?A.a catalogueB.price listC.sample bookD.an offer答案:D33. _____ should be worn (even in hot climates) as a sign of professional respect.A.Business suitsB.T-shirtsC.Jeansarre dress答案:A34. Answering some requests requires a substantial amount of time and effort,which statement belowing is NOT in accord with such a requisition?A.You may need to consult other members of your company to obtain the answers to some questions.B.You may need to retrieve electronically stored data or search paper records.C.You may need to do nothing.D.You may need to obtain formal permission to release information that you have yourself.答案:C35. If your request is prompted by an advertisement in a newspaper or magazine ,for example,give the____and ______of the publication.A.price , date , dateC.price,name,size答案:B36. _____ shoud be done by menmber of the host team when people welcome a visitor at the airport.A.EmbracingB.Individual introductionsC.Hand shakingD.Exchange business cards答案:B37. If your price are attractive, we will ______ an order with you.A.placeB.makeC.doD.take答案:A38. Likewise, years later, your corporation was late to embrace the_____ for digital imagery.A.priceB.roomC.placeD.market答案:D39. Structure aid for inquiry and reply contians the following ,except_____.A.introducing yourselfB.writers identificationC.making inquiries or requestD.restating the main points or urging for an reply答案:B40. If the director, president, or general manager cannot be on hand for the greeting at the airport, send the ( ) available.A.driverB.cookerC.the next highest officialD.accountantanswer:C41. As the hosts, a welcoming packet of information should be given to ( ) members of the visiting group when meeting the visitors at the airport.A.allB.twoC.severalD.a fewanswer: A42. When meeting the visitors at the airport in the morning, it is ( ) to extend a dinner invitation with your visitors tirednessand jet lag in mind.A.not goodB.a bad ideaC.indifferentD.acceptableanswer: D43. After picking the visitors up at the airport, they should then be driven to their hotel ( at ( ) expense ).A.hostB.visitors themselvesC.hosts or visitorsD.neither hosts nor visitorsanswer: A44. At the hotel, the visitors check-in should be helped by ( ).A.the one who made the reservationB.a member of the host teamC.the visitors themselvesD.the hotel manager.answer: B45. Person who usually welcomes and helps visitors and answers the telephone in an organization is known as a _______.A.cashierB.doormanC.security guardD.receptionist答案:D46. At the end of an Inquiry, which sentence in the following is more appropriate? ___A. Thank you in advance.B. Thanks a lot.C. We trust that you will reply to us immediately.D. Contact us quickly.Answer: C47. Be ____ careful to avoid demands and commands, long, involved sentences, patronizing statements, and so on.A.more especiallyB.the more especiallyC.especialD.especially答案:D48. Express your appreciation in ___ way, but do not thank the reader in advance.A.anyB.theC.someD.some other答案:C49. Visitors should arrive on time and be prepared ___ a certain amount of ceremony before work begins.A.inB.ofC.withD.for答案:D50. In business culture, when things go wrong in the hotel in which the host arranges the visitors live, the visitors shold not____A. take full responsibility.B. attempt to blame the local staff.C. be willingness to be accountability.D. never reflect poorly on the host company.ANSWER: B51. When meeting the visitors at the airport, which of the following actions is not a good manner in business culture?( )A. Send the general manager to pick up the visitors.B. Hold a tasteful and professional looking greeting sign.C. Using computer laser print of the name in extra-large type.D. Write the visitors names with a marking pen on cardboard.52. TO make it easy for the reader to determine exactly what you want and to provide it quickly and accurately, you can_____A. display different things in a numbered list.B. write the responsibility clearly.C. enclose a stamped envelope if necessaryD. all aboveANSWER : D53. If infirm or elderly members of the visiting team require immediate exit from the airport, let the hosts know well ____.A in advanceB ahead of timeC bring forwardD ahead of scheduleanswer: A54. In car etiquette,When a lady enter into a car,which is the correct posture?A crawl into a carB put one foot into the car first ,and then another footC let her hip onto the seat first ,and then receive her feetD jump into a car答案:C55. Also under separate cover we are sending you a full range of goods _________.A. of exportB. for exportC. export toD. exportanswer:B56. We would like to _________ you a discount _________ 5%, if your order exceeds USD$1,000.A. give/ toB. give/ofC. allow/ toD. allow/ofANSWER: D57. Our products will appeal _________ your market.A. forB. toC. onD. in58. We _________Mr. Smiths that you are in the market of woolen mixed blanket.A. get information aboutB. learn fromC. informD. are given to understandANSWER:B59. We are offering you goods _________ very high quality.A. atB. ofC. withD. forANSWER:B60. You can _________ our best attention to your specific requirements.A. relyB. replay onC. rely onD. lie onANSWER:C61. Please send us your _________ catalogue, together with samples you can let us have.A. illustrateB. illustratedC. illustratingD. illustration。
2016商务英语BEC初级考试练习试题及答案
Read the following extract from a book on management and the questions on the opposite page . For each question 15– 20,mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose In the last few years, managers throughout industry have seen more changes than many of them could have expected to see in their entire working lives having to communicate information which often leads to feelings of insecurity has become a key activity. From being regarded as relatively unimportant in many companies , management employee communication has become a central corporate need. Concordia International provides a good example of a company that has adjusted well to the changing needs for communication . since 1995 , Concordia has been turned inside-out and upside-down, to ensure that it is a marketing –led, customer-responsive business, one that looks outwards at customers and competitors, rather than inwards at its own processes and the way things were done in the past. In the last eight years, Concordia has reduced its workforce by more than 80.000 people - or 35% -on a voluntary basis, with further downsizing anticipated. From being an engineering company, Concordia is now remaking itself as a service company. The ro le of employee communication in such a context is to build people’s self-confidence, to persuade them that, although it is inevitable that the changes will go ahead, they also bring with them new opportunities for employees. However, this is not an easy task. People tend to be skeptical of these claims and to feel that they are losing touch with the company they have worked for over many years. This is understandable, since many of the old certainties are being swept away , including the core activities of the company they work for. Above all , they have had to face up to the fact that they no longer have a job for life. Research indicates that people respond to this predicament in a variety of ways. The bulk of employees fall into two main categories in terms of their response to the new situation: on the one hand there are the “ pragmatists” and on the other “the highly anxious” the former see their job as a means to an end and have a relatively short-term perspective, with strong loyalty to their local term , rather than the company as a whole . the second category, usually the majority, may respond to threatened changes with a feeling of having been let down, and even feel anger at the company for what they see as changing the terms of their employment. The employee communication process needs to be capable of accurately directing its messages at a variety of employee groups and departments within the workforce . this is why middle managers and line managers are so key to communication. They are the people who know about the full rage of concerns among the workforce. The problem in the past was that this crucial area was often the responsibility of a separate, relatively isolated unit. Concordia puts responsibility for communication firmly on line managers. All their research points to the same conclusion: people prefer to get their information face-to-face from their line managers. That is the key relationship and where arguments and hearts and minds –are lost. The general rule in company communication is to tell employees as much as you can as soon as you can. If you can’t provide details, then at least put the news in context and commit yourself to providing greater detail when it becomes available another rule of company communication is that there must be a fit between what the company is telling its employees and what it is telling its shareholders. 15: in the last eight years, Concordia has A made over 80.000 employees reduncdant B completed a period of downsizing C reduced its workforce of 80.000 by 35% D given 35% of departing employees voluntary redundancy 16 from Concordia’s point of view, the role of communication is to A win employee support before going ahead with the changes B change the company’s core activities. C emphasise the positive aspects of the changes D explain the need for the changes 17 what does research show about most employees’ response to change? A they expect it to have a bad effect on the company B they feel completely powerless C they become less loyal D they fell they have been treated unfairly 18 Concordia’s communication process mainly relies on A printed communication B departmental heads C personal communication D a separate, specialized unit 19 According to the writer, what is the guiding ;principle about giving information within an organization? A Never make promises about future developments B Give people an overall view at the earliest possible stage C always include plenty of hard information D Hold back until all the details can be provided 20 which of the following would be the most suitable title for the article? A employee attitudes to company communication B making company communication more effective C Researching company commmucation D Making employees feel less powerless 参考答案: 15 A 16-20 CDCBB。
2016年商务英语考试选择题及答案(2)
2016年商务英语考试选择题及答案(2)A.allB.twoC.severalD.a fewanswer: A42. When meeting the visitors at the airport in the morning, it is ( ) to extend a dinner invitation with your visitors' tiredness and jet lag in mind.A.not goodB.a bad ideaC.indifferentD.acceptableanswer: D43. After picking the visitors up at the airport, they should then be driven to their hotel ( at ( ) expense ).A.hostB.visitors themselvesC.hosts or visitorsD.neither hosts nor visitorsanswer: A44. At the hotel, the visitors' check-in should be helped by ( ).A.the one who made the reservationB.a member of the host teamC.the visitors themselvesD.the hotel manager.answer: B45. Person who usually welcomes and helps visitors and answers the telephone in an organization is known as a _______.A.cashierB.doormanC.security guardD.receptionist答案:D46. At the end of an Inquiry, which sentence in the following is more appropriate? ___A. Thank you in advance.B. Thanks a lot.C. We trust that you will reply to us immediately.D. Contact us quickly.Answer: C47. Be ____ careful to avoid demands and commands, long, involved sentences, patronizing statements, and so on.A.more especiallyB.the more especiallyC.especialD.especially答案:D48. Express your appreciation in ___ way, but do not thank the reader in advance.A.anyB.theC.someD.some other答案:C49. Visitors should arrive on time and be prepared ___ a certain amount of ceremony before work begins.A.inB.ofC.withD.for答案:D50. In business culture, when things go wrong in the hotel in which the host arranges the visitors live, the visitors shold not____A. take full responsibility.B. attempt to blame the local staff.C. be willingness to be accountability.D. never reflect poorly on the host company.ANSWER: B51. When meeting the visitors at the airport, which of the following actions is not a good manner in business culture?( )A. Send the general manager to pick up the visitors.B. Hold a tasteful and professional looking greeting sign.C. Using computer laser print of the name in extra-large type.D. Write the visitors' names with a marking pen on cardboard.ANSWER: D52. TO make it easy for the reader to determine exactly what you want and to provide it quickly and accurately, you can_____A. display different things in a numbered list.B. write the responsibility clearly.C. enclose a stamped envelope if necessaryD. all aboveANSWER : D53. If infirm or elderly members of the visiting team require immediate exit from the airport, let the hosts know well ____.A in advanceB ahead of timeC bring forwardD ahead of scheduleanswer: A54. In car etiquette,When a lady enter into a car,which is the correct posture?A crawl into a carB put one foot into the car first ,and then another footC let her hip onto the seat first ,and then receive her feetD jump into a car答案:C55. Also under separate cover we are sending you a full range of goods _________.A. of exportB. for exportC. export toD. exportanswer:B56. We would like to _________ you a discount _________ 5%, if your order exceeds USD$1,000.A. give/ toB. give/ofC. allow/ toD. allow/ofANSWER: D57. Our products will appeal _________ your market.A. forB. toC. onD. inANSWER:B58. We _________Mr. Smiths that you are in the market of woolen mixed blanket.A. get information aboutB. learn fromC. informD. are given to understandANSWER:B59. We are offering you goods _________ very high quality.A. atB. ofC. withD. forANSWER:B60. You can _________ our best attention to your specific requirements.A. relyB. replay onC. rely onD. lie onANSWER:C61. Please send us your _________ catalogue, together with samples you can let us have.A. illustrateB. illustratedC. illustratingD. illustrationANSWER:B62. Thank you for your letter of October 20, _________ for Oilseeds.A. invitingB. expectingC. enquiringD. askingANSWER:C63. There is a _________ for Chinese cotton in our market.A. great needB. increasing needC. steady demandD. risen demandanswer:C64. _________, we are interested in building suitable and lasting trade relations throughout the world.A. As you informedB. For your confirmationC. You informedD. For your informationANSWER: D65. We shall appreciate it if you send us a catalogue _________ the details of your product.A. askingB. being askedC. statingD. being statedANSWER: C66. _________ your order of August 10, we are working on it.A. As toB. So as toC. AsD. ToANSWER:A67. In our quotation dated June 15, we _________ the favorable prices of our products.68. A. gave you information on B. gave you information about69. C. informed you for D. informed you withANSWER: B70. We will appreciate it very much, if you will ________ shipment before June 25.A. effectB. provideC. giveD. bringANSWER: A71. Because of their excellent quality and low prices, you can be sure that our products will no doubt help you _________ you market.A. expandB. expandingC. extendedD. extendingANSWER: A72. As the matter is _________, we should like to have theinformation by the end of this week.A. urgentlyB. urgentC. promptlyD. promptANSWER: B73. It is the newest product made by our company, and we recommend _________ a small quantity for trial.A. being boughtB. buyC. buyingD. boughtANSWER: C74. When _________, please let us have your price on CIF 3%, stating the earliest shipment since the season is coming soon.A. being quotedB. quotedC. is quotingD. quotingANSWER: D75. When Americans offer a firm handshake,how long would they last upon greeting and leaving?A. 1-2 secondsB.3-5 secondsC.5-8 secondsD.10-15 secondsAnswer:B76. Handshaking is very common in Russia.It is a firm grip with several quick shakes between________.A.two menB. a man and a womanC.two womenD.two men or two womenAnswer:A77. The firm handshake with eye contact and smiling is an important first gesture of communication for any person.Which countries would be most happenned?A.RussiaB. AmericaC.SwedenD.South AfricaAnswer:D78. As to _____of payment,we often require a confirmed,irrevocable letter of credit payable by draft at sight.A.conditionsB. termsC.offerD.catalogueAnswer :B79. Therefore,we have____to decide to announce a 10%increase in all CIF rate as of April 1.A.reluctantlyB. quicklyC.wellD.beenAnswer :A80. In _____,when arriving and leaving,take the time to shake hands with everyone individually in a group.A.GermanyB. ChinaC.JapanD.BritainAnswer :A81. When meeting Austrians for the first time, it is expected that you shake hands and introduce yourself with your___name.A.firstB. secondstD.fullAnswer :D82. When does an American offer a firm handshake to others?A. Only upon greetingB. Only upon leavingC. upon greeting and leavingD. anytime when he wantsanswer :C83. When an American meet several people at once, he will maintain eye contact with____.A. just the person he is shaking hands withB. All the people thereC. the one he will meet nextD. nobodyanwser A84. In__, firm handshakes are the norm as part of a formal introduction but may not be expected at subsequent meetings or on social occasins.A. GermanyB. BritainC. ItalyD.SwedenAnswer: B85. In_____ , handshakes are commom for both sexes, and may include grasping the arm with the other hand.A. GermanyB. BritainC. ItalyD.SwedenAnswer: C86. When meeting Austrians for the first time, it is expected that _________.A. you only shake hands.B. you only introduce youself with your family name.C.you shake hands and introduce youself with your family name.D. you shake hands and introduce youself with your full name.Answer D87. The Dutch will shake hands with ___ at business and social meetings.。
bec商务英语试题及答案(3)
bec商务英语试题及答案(3)2016年bec商务英语试题及答案Drder somebody to pass the item答案:B85. When should the buyers open a letter of credit in a transaction?A. before contract or confirmation is signed by buyers and sellersB. when the buyers want to open a letter of creditC. when the buyers and sellers finished the transactionD. after contract or confirmation is signed.答案:D86. Dinner usually ______ soup. The largest spoon at your place is the soup spoon. It will be beside your plate at the right-hand side.A.begins withB.end withC. middled withAnswer:A87. Use for a napkin only for your_____.A noseB faceC foreheadD mouthAnwser: D88. What way to eat bread is proper?A Using the knife to cut it.B Using the table utensils to eat it.C Using fingers to break it.D Using the spoon to crumble it.Anwser: C89. The followings except _____ are impolite behaviors when dinning out.A smokingB drinking too muchC talking loudlyD speaking lightly and politelyAnwser : D90. At business cocktail reciptions, hold your drind in your ____ hand.A rightB leftC bothD one ofAnwser: B91. Which one does not belong to American table manners?e a napkin for your nose.B.Sit up straight at the table.C.Do not talk loud.D.Do not smoke while dining out.答案:A92. How to use a kinfe and fork?A.The folk is held in left hand and is used for eating, and the knife is right hand and is used to cut.B.The folk is held in right hand and is used for cutting, and the knife is left hand and is used to eat.C.The folk is held in right hand and is used for eating, and the knife is left hand and is used to cut.D.The folk is held in left hand and is used for cutting and the knife is right hand and is used to eat.答案:B93. What is obvious difference between European and American table manner?A.European use the style of switching knife and fork,but the American does not.B. American use the style of switching knife and fork,but the European does not.C. The European and American all switch knife and fork.D.The European and American all do not switch knife and fork.答案:B94. We must make a claim on you for ___ with regard to this shipment, for it is not equal to the samples submited.A:compensatingB:compensationC:beiing compensatedD:having compensated答案:B95. It is not your business to reprove the waiter for ___ conduct; that belongs to your host.A:properlyB:improperlyC:improperD:proper答案:C96. It is very ____to pick your teeth at the table.A. politeB. rudeC. necessaryD. niceAnswer: B97. The fork is held in the ____ hand and is used for eating.A. rightB. leftC. either right or leftD. neither right nor leftAnswer: A98. It is ____ to ask for a doggy bag when you are a guest. Save the doggy bag for informal dining situations.A. politeB. allowableC. inappropriateD. optionalAnswer: C99. The only absolute requirement of dress code in the Kingdom of Saudi Arabia is ___?A.formalityB.modestyC.fashionD.casualAnswer:B100. Which section is unnecessary in the format of an Invitation Card?A placeB dateC timeD membersThe answer:D。
2016年商务英语BEC初级训练题及答案
Questions 21 -30 Read the article from the Chairman’s statement in a pharmaceutical company’s annual report Choose the correct word to fill each gap from (A, B, C or D) on the opposite page . For each question 21-30,mark one letter (A, B, C or D) on your Answer Sheet . There is an example at the beginning , (0) Charman’s Statement Two year ago we undertook to increase our sales and to at least (10) our earnings. We published this (21) in order to demonstrate our resolve to lead the business successfully through the demanding period following the expiry of patents which had given us the exclusive right to develop two of our major products. I am very please to (22) that we achieved what we set (23) to do. We have achieved increased of 4% and 6% in sales and earnings (24) this comes despite considerable losses (25) the expiry of the patents. It is testimony to the depth and vitality of our portfolio of medicines that we have been able to survive the largest single patent expiry our industry has known. Looking further ahead, I firmly believe that this company can continue to deliver strong , sustainable growth, enabling us to stay at the (28) of the research-based pharmaceutical industry. The power and pace of technological and scientific development, combined with economic and social pressures, are (29) huge changes in our industry, the successful companies of the future will be those that anticipate and (30) to this change, integrate new technologies effectively, and are closest to their customers. I have full confidence in our ability to remain a major player in our industry. 21 A warranty B obligation C commitment D contract 22 A inform B specify C notify D report 23 A in B out C aside D up 24 A respectively B serially C consecutively D sequentially 25 A pursuing B resulting C following D depending 26 A contribution B donation C investment D subsidy 27 A numbers B figures C sums D points 28 A foreground B forefront C lead D advance 29 A forcing B impelling C urging D thrusting 30 A meet B suit C correspond D respond 参考答案: 21-25 CDBAC 26-30 ABBAD。
2016学年国际商务商务英语考卷(附答案)
某某大学2015—2016学年第二学期期末考试试卷试卷名称:商务英语I. Business Knowledge: Choose the right answer according to whatyou have learned in the units. Write your choices on the Answer Sheet.(10’)1. Which of the following are the two major methods of ads?A. Ads in the press and on TV.B. Broadcasting and Internet.C. Sponsoring popular events and putting posters.D. Sending leaflets and telephoning people at home.2. Which is NOT one of the main forms of business organizations?A. PartnershipB. Sole ProprietorshipC. CorporationsD. Joint stock company3. What is the meaning of Marketing?A. To attract consumers’ attention.B. To make companies more famous.C. The set of activities undertaken to stimulate satisfactory exchanges of goods and services,D. To inform consumers about their products or services.4. Which of the following terms requires the seller to pay for the insurance?A. CFRB. FASC. FOBD. CIP5. The four major elements of marketing mix include product, price, place and .A. promotionB. peopleC. producersD. public6. That group of present and potential customers that a firm aims to please with its goods and services. That is .A. customersB. target marketC. companyD. organization7. Which of the following terms requires the seller to pay for the costs if customers formalities in the exporting country? A. FAC B. EXWC. FASD. Ex-factory8. Which of the following is the meaning of monetary policy?A. The policy to concern whether the government spending increase or not.B. A law or rule governing the internal affairs of an organization.C. A document issued by the company.D. Government policy to control the size of the nation ’s money supply. 9. Under which term does the seller have no obligation to contract for carriage? A. DEQB. FACC. CIFD. CIP10. The definition of barter isA. To gain the good will of the public.B. To sell its products or services more easily.C. A system where goods are exchange for other goods and not sold for money.D. To help management establish policies and practices.II. After reading the following lost of terms for capital, you are required to find out the Chinese equivalents in the table below. Then you should put the corresponding letters in the brackets. (10’)A. initial capitalB. frozen capitalC. fixed assetsD. real estateE. Multiearner familiesF. Portfolio investment G . Capital contribution H. Performance bond I. reserve fundJ. buffer fund K. self-financingL. ready money M. Bill of lading N. Controlling interest O. Correspondent bankP. Ready money business, no credit givenAccording to the Case: Competitive Forces. Answer the following questions.III. Point out whether the following statements are true or falseaccording to the Case Question 1. (14’)IV . Find expression in the article to complete these statementaccording to the Case Question 2. (12’)V . Case question 3. (10’)VI. Case question 4(10’)VII. Case question 5(14’)VIII. Does competition always improve the performance ofcompanies? Why/why not? (20’)。
bec商务英语试题及答案
bec商务英语试题及答案2016年bec商务英语试题及答案在商务英语考试中,选择题占了考试的大部分,那么店铺为大家整理了商务英语考试选择题100道,希望对大家有所帮助!01. The shakehands is firm in the following country ,expect___.A.AmericaB.GermanyC.IndonesiaD.RussiaAnswer: C02. In the meantime, please keep us posted of ____ at your end.A.developingB.developmentC.being developedD.develop答案:B03. After entering the Arabian house, you shake hands with _____ person first, usually but not invariably the host.A.the more seniorB.the most seniorC.the more juniorD.the most junior答案:B04. In___, people are famous for their black-slapping,death-grip handshake upon greeting and leaving.A. BrazilB.GermanyC.ItalyD.AmericaANSWER: D05. which statement will be considered to be rude in the Dutch's mind?____A.Shake hands with women.B.Shake hands again when leaving.C.Shake hands and say their last name, not "Hello".D. Not to identify yourself.ANSWER: D06. ____are famous for their back-slapping, death-grip handshake. They are also like to maintain eye contact during handshake.A. ChineseB. AmericansC. BelgiansD. Japanese答案:B07. In ____, handshake are common for both sexes, and may include grasping the arm with the other hand.A. ItalyB.AmericaC. JapanD. Germany答案:A08. When greeting ____, you should never greet a woman with a kiss and never offer your hand to a woman first.A. an American womanB. a Japanese womanC. a Chinese womanD. an Islamic woman答案:D09. In ____, shaking hand is normal when being introduced, and it's also normal for two men kissing when they meet.A. South AfricaB. AmericaC. Argentina D Gremany答案:C10. The firm handshake with eye contact and smiling is an important first gesture of communication for any person ,male or female ,______ to make an impression.A to desireB desiringC desiredD be desired答案:B11. The seller may cancel the contract and reserve the right to claim _________buyer’s breach of contract.A. in case aboutB. in caseC. in event ofD. in eventANSWER:C12. In reply, we are making you the following offer: 10,000 pieces of T-shirt _________US$ 5 per piece, CFR 2% Copenhagen.13. A. about B. to C. at D. inANSWER: C14. We shall appreciate it if you will see to it that amendment is cabled _________ delay.A. inB. out ofC. withinD. withoutANSWER: D15. We offer these goods subject _________ their being unsold on receipt of your order.A. inB. withC. onD. toANSWER: D16. _________ the above, we would suggest that you accept our original offer without any delay.A. BecauseB. AsC. In case ofD. In view ofANSWER: D17. We hope you will quote us competitive _________ Liverpool _________ Printed Shirting.A. of CIF , forB. CIF ,forC. of CIF , onD. of CIF ,onANSWER: B18. We are pleased to inform you that the item you requested can be supplied _________.A. from stockB. in stockC. out of stockD. of stockANSWER: A19. Shipment is to be made _________ 3 months on receipt of the relative L/C.A. inB. byC. duringD. withinANSWER: D20. If you could make a reduction _________ 5% in quotation, please let us know.A. toB. byC. ofD. atANSWER: C21. Much to our regret, we are unable to _________ the price to your level.22. A. change B. reduce C. decline D. lowerANSWER: B23. It is _________ that the matter should still be hanging unsettled.24. A. regretful B. with regret C. regretted D. regrettableANSWER: D25. We think it advisable for you to make a _________ if you wish to remain competitive.A. reducing in priceB. price reductionC. cutting priceD. price cuttingANSWER: B26. We will place an order without delay if you would reduce your price _________ 5% _________ your cotton shoes.A. of/toB. of/toC. by/inD. by/atANSWER: C27. You may be aware that some Indian dealers are lowering their prices. No doubt there is _________ competition in the market.28. A. high B. sharp C. keen D. largeANSWER: C29. What we can do best is to _________ you half way.A. reduceB. comeC. meetD. bringANSWER: C30. Information indicates that some parcels of similar quality from other sources are being sold _________ a level about 8% lower than yours.31. A. at B. of C. by D. withANSWER: A32. If you could see any chance to reduce the price to our _________ , there is a possibility to conclude the business.33. A. approval B. level C. request D. marketANSWER: B34. Information _________ that the market is declining, so we recommend your acceptance.A. indicatesB. demandsC. makesD. bringsANSWER: A35. when greeting an ____famale,you should never greet a woman with a kiss and never offer your hand to a woman first.A AmericanB IslamicC FrenchD German36. 答案:B37. In ______,the use of first names is restricted to close friends and colleagues who have known each other for a long period of time.A ChinaB AustriaC JapanD Finland答案:B38. _____ do not hesitate to greet people they know with an embrace.A ChinesesB ItaliansC JapanisesD Finland答案:B39. In ______.firm handshakes are the norm as part of a formal introduction but may not be expected at subsequent metting or on social occasions.A GermanyB ItalyC BritainD Japan答案:C40. In the international business, count-offers can be divided into ____ kinds.A 3B 4C 2D 5答案:C41. In ____ , handshakes are common for both sexes, and may include grasping the arm with the other hand.A. AmericaB. GermanyC. ItalyD. DutchAnswer: C Italy42. When meeting Austrians for the first time, it is expectedthat _________.A. you only shake hands.B. you only introduce youself with your family name.C.you shake hands and introduce youself with your family name.D. you shake hands and introduce youself with your full name.Answer D43. americans take direct eye contact as a sign of honesty and sincerity, although it _______.A. should not be too intenseB. is seldom keptC. is the way show their interestD. may be seen as intrusiveanswer:A44. When ordering products,you should provide clear and correct shipping instructions,which one you should not specify?A. the method of shipment;B. the desired delivery date;C. the delivery address;D. the price of products;answer:D45. Eye contact is ____ kept during British conversations,because people believe eye contact is a mark of rudeness.A. neverB. seldomC. alwaysD. sometimesanswer: B46. Japan in past were asked to focus on _____ in order to avoid eye contact.A. a speaker's neck;B. a speaker's eyes;C. a speaker's arm;D. a speaker's nose;answer: A47. In Canada,direct eye contacting is acceptable when you want to convey ___and ___.A. interest ; excitement.B. sincerity; excitement.C. interest ; sincerity.D. excitement;happiness.answer: C48. When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discontinued, which of the followings should not be done?A. Express appreciation for the order and identify it by the customer's order number or by date if the order is unnumbered.B. Express regret that either all or some identified items cannot be shipped and state the reason.C. Give a guarantee to the customer that the items will be shipped in time.D. If one or more items have been discontinued, suggest an alternative for the customer.Answer: C49. The eye contact is one of the most important parts of communication, but the amount of proper eye contact varies from culture to culture, so which of the followings is not true?A. Americans take direct eye contact eye as a sign of honesty and sincerity.。
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2016年商务英语试题及答案2016年商务英语试题及答案1. In the meantime, please keep us posted of ____ at your end.A.developingB.developmentC.being developedD.develop答案:B2. The shakehands is firm in the following country ,expect___.A.AmericaB.GermanyC.IndonesiaD.RussiaAnswer: C3. After entering the Arabian house, you shake hands with _____ person first, usually but not invariably the host.A.the more seniorB.the most seniorC.the more juniorD.the most junior答案:B4. In___, people are famous for their black-slapping,death-grip handshake upon greeting and leaving.A. BrazilB.GermanyC.ItalyD.AmericaANSWER: D5. which statement will be considered to be rude in the Dutch' s mind?____A.Shake hands with women.B.Shake hands again when leaving.C.Shake hands and say their last name, not "Hello".D. Not to identify yourself.ANSWER: D6. ____are famous for their back-slapping, death-grip handshake. They are also like tomaintain eye contact during handshake.A. ChineseB. AmericansC. BelgiansD. Japanese答案:B7. In ____, handshake are common for both sexes, and may include grasping the arm with the other hand.A. ItalyB.AmericaC. JapanD. Germany答案:A8. When greeting ____, you should never greet a woman with a kiss and never offer your hand to a woman first.A. an American womanB. a Japanese womanC. a Chinese womanD. an Islamic woman答案:D9. In ____, shaking hand is normal when being introduced, and it' s also normal for two men kissing when they meet.A. South AfricaB. AmericaC. Argentina D Gremany答案:C10. The firm handshake with eye contact and smiling is an important first gesture of communication for any person ,male or female ,______ to make an impression.A to desireB desiringC desiredD be desired答案:B11. The seller may cancel the contract and reserve the right to claim _________buyer’s breach of contract.A. in case aboutB. in caseC. in event ofD. in eventANSWER:C12. In reply, we are making you the following offer: 10,000 pieces of T-shirt _________US$ 5 per piece, CFR 2% Copenhagen.13. A. about B. to C. at D. inANSWER: C14. We shall appreciate it if you will see to it that amendment is cabled _________ delay.A. inB. out ofC. withinD. withoutANSWER: D15. We offer these goods subject _________ their being unsold on receipt of your order.A. inB. withC. onD. toANSWER: D16. _________ the above, we would suggest that you accept our original offer without any delay.A. BecauseB. AsC. In case ofD. In view ofANSWER: D17. We hope you will quote us competitive _________ Liverpool _________ Printed Shirting.A. of CIF , forB. CIF ,forC. of CIF , onD. of CIF ,onANSWER: B18. We are pleased to inform you that the item you requested can be supplied _________.A. from stockB. in stockC. out of stockD. of stockANSWER: A19. Shipment is to be made _________ 3 months on receipt of the relative L/C.A. inB. byC. duringD. withinANSWER: D20. If you could make a reduction _________ 5% in quotation, please let us know.A. toB. byC. ofD. atANSWER: C21. Much to our regret, we are unable to _________ the price to your level.22. A. change B. reduce C. decline D. lowerANSWER: B23. It is _________ that the matter should still be hanging unsettled.24. A. regretful B. with regret C. regretted D. regrettableANSWER: D25. We think it advisable for you to make a _________ if you wish to remain competitive.A. reducing in priceB. price reductionC. cutting priceD. price cuttingANSWER: B26. We will place an order without delay if you would reduce your price _________ 5% _________ your cotton shoes.A. of/toB. of/toC. by/inD. by/atANSWER: C27. You may be aware that some Indian dealers are lowering their prices. No doubt there is _________ competition in the market.28. A. high B. sharp C. keen D. largeANSWER: C29. What we can do best is to _________ you half way.A. reduceB. comeC. meetD. bringANSWER: C30. Information indicates that some parcels of similar quality from other sources are being sold _________ a level about 8% lower than yours.31. A. at B. of C. by D. withANSWER: A32. If you could see any chance to reduce the price to our _________ , there is a possibility to conclude the business.33. A. approval B. level C. request D. marketANSWER: B34. Information _________ that the market is declining, so we recommend your acceptance.A. indicatesB. demandsC. makesD. bringsANSWER: A35. when greeting an ____famale,you should never greet a woman with a kiss and never offer your hand to a woman first.A AmericanB IslamicC FrenchD German36. 答案:B37. In ______,the use of first names is restricted to close friends and colleagues who have known each other for a long period of time.A ChinaB AustriaC JapanD Finland答案:B38. _____ do not hesitate to greet people they know with an embrace.A ChinesesB ItaliansC JapanisesD Finland答案:B39. In ______.firm handshakes are the norm as part of a formal introduction but may not be expected at subsequent metting or on social occasions.A GermanyB ItalyC BritainD Japan答案:C40. In the international business, count-offers can be divided into ____ kinds.A 3B 4C 2D 5答案:C41. In ____ , handshakes are common for both sexes, and may include grasping the arm with the other hand.A. AmericaB. GermanyC. ItalyD. DutchAnswer: C Italy42. When meeting Austrians for the first time, it is expected that _________.A. you only shake hands.B. you only introduce youself with your family name.C.you shake hands and introduce youself with your family name.D. you shake hands and introduce youself with your full name.Answer D43. americans take direct eye contact as a sign of honesty and sincerity, although it _______.A. should not be too intenseB. is seldom keptC. is the way show their interestD. may be seen as intrusiveanswer:A44. When ordering products,you should provide clear and correct shipping instructions,which one you should not specify?A. the method of shipment;B. the desired delivery date;C. the delivery address;D. the price of products;answer:D45. Eye contact is ____ kept during British conversations,because people believe eye contact is a mark of rudeness.A. neverB. seldomC. alwaysD. sometimesanswer: B46. Japan in past were asked to focus on _____ in order to avoid eye contact.A. a speaker' s neck;B. a speaker' s eyes;C. a speaker' s arm;D. a speaker' s nose;answer: A47. In Canada,direct eye contacting is acceptable when you want to convey ___and ___.A. interest ; excitement.B. sincerity; excitement.C. interest ; sincerity.D. excitement;happiness.answer: C48. When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discontinued, which of the followings should not be done?A. Express appreciation for the order and identify it by the customer' s order number or by date if the order is unnumbered.B. Express regret that either all or some identified items cannot be shipped and state the reason.C. Give a guarantee to the customer that the items will be shipped in time.D. If one or more items have been discontinued, suggest an alternative for the customer.Answer: C49. The eye contact is one of the most important parts of communication, but the amount of proper eye contact varies from culture to culture, so which of the followings is not true?A. Americans take direct eye contact eye as a sign of honesty and sincerity.B. Indians do not maintain continuous eye contact while talking with others.C. Japanese used to focus on a speaker' s neck instead of his/her eyes.。