酒店英语初级篇II unit 1
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饭店服务英语unit1-2 Reception
Leading-in
The Front Desk is the window and nerve center of a hotel where guests will be registered and assigned rooms, luggage handled, information provided and checkouts processed.
Step 2
Ask the guest whether he or she has a reservation with the hotel. a. Have you made a reservation, sir? b. Under whose name was it made? c. How did you make the reservation, by fax or telephone? d. Did you reconfirm the booking? e. Sorry, there isn’t any room available; would you like us to try another hotel for you, sir?
Words for This unit
tour leader [n.领队] Clerk [n.书记员；办事员] Schedule [n.时间表,时刻表] check-out time [n.结帐时间] morning call [n.叫醒电话] Notify [vt.通知,告知;报告] Deposit [n.定金] Extra [adj.额外的；外加的] hotel voucher/coupon [n.优惠券,礼券] Inconvenience [n.不方便] Cashier [n.出纳员] incidental charge [n.杂费] Extend [v.延长,扩大]
酒店英语 module1 unit2
Hotel English
Hotel English
Let’s study dialogues:
• Dialogue 1: • Listen and answer questions:
• 1.Where does the conversation take place? • 2.What is the staff offering?
Hotel English
• 3. Listen and fill in the blanks.
• Clerk: Good morning, Mr. White! • Guest: Good morning. • Clerk: You look so upset. What’s the matter with you ? Are you looking for something? • Guest: Yes, I need to make a phone call and I can’t find it anywhere. • Clerk: Oh, I have just seen a mobile phone on the desk of the bar • Guest: That must be mine, I have just have something in the bar ! Thank you very much! • Clerk: You’re welcome and hope you can find your phone as soon as possible. • Guest: Thank you. Bye!
C Keep these important tips in mind.
• • • • • •
Hotel EБайду номын сангаасglish
酒店英语-unit-1PPT课件
me to book them a triple room for October 9th.
J:Just a minute, please. I’m sorry, sir. We’re fully booked
up on that date.
S:Oh, that’s too bad.
J:I’m sorry, we’re rather full at the moment. Can I
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
11
Dialogues
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Dialogue 3
We Are Fully Booked 客房已满
J:Room Reservations. Good morning. May I help you?
S:Yes, I have some friends coming to China and they want
unit 1Hotel-English-Two-Reservation-Service
Concierge
• 行李员 Bellman • 门童 Door Girl Door Man
Switchboard Business center Assistant Manager
★Hotel Room Classification
Hotel rooms mainly include: single room 单人房 double room 双人房 standard room标准房(twin-bed room with bath) triple room 三人间 suite room 套房 特殊客房：如残疾人客房（Handling Room） 内景房（Inside Room）外景房（Outside Room） 角 房（Corner Room）连通（Connecting room）相邻房 （Adjoining Room）
Topic and requirements
Topic: What do we know about Home Inn?
• History • Current situation • Check on-line customer views to see its customer satisfaction • Its future • Etc.
房间种类 Room Type
房间数量 Room Number
价格标准 Price 折扣优惠 Discount
房间要求 Room Demand
1
What does the telephone manners include?
What is the common procedure of receiving the telephone reservation?
酒店英语培训EnglishLesson1
Responding appropriately
Staff should respond promptly and courteously to guests' inquiries or
requests, whether it is providing information, solving problems, or
Do you require a wake-up call? We offer a variety of room service options.
Common hotel expressions
We apologize for any inconvenience.
The front desk is open from 8 am to 10 pm.
Gain confidence in speaking English in a hotel setting
04
Learn to effectively deal with guest requests and complaints
course arrangement
Lesson 1
Introduction to the Hotel Industry and Basic Vocabulary
Room service
• Here is your order, please check if everything is correct.
Room service
Payment and feedback
Your payment has been processed. Do you need anything else?
Lesson 2
酒店英语课件 U2 the first day
Unit in the restaurant kitchen
A: Read the text, then identify the kitchen staff in the picture below.
A- patissier / pastry chef B- commis chef / junior chef C- chef de cuisine / head chef D- kitchen assistant / kitchen porter E- garde manger / pantry chef F- sous chef / second chef G- saucier / sauce chef
Hotel English
Unit Two The First Day
Unit 2
The First Day
2
WHO WE ARE OR WHO YOU ARE?
Imagine it's your first day at work in the hotel/restaurant and someone shows you around. You meet so many different people! For example:
and I check them in. S3: I am a receptionist. I greet the guests when they arrive
and I check them in. I answer their questions during their stay.
Unit 2 The First Day
because this is the guests' first and last point of contact with the hotel. 3.When guests arrive, the receptionists check them in. 4.When the reception desk is very busy, Joachim has to help out. 5.When guests need a taxi, the porters can arrange it.
酒店英语Unit1-2电子教案
课时计划
第周星期第节年月日
课题
Unit 1 Greeting Guests (2)
教学用时
2节
教学
目标
听力练习，掌握2段关于欢迎客人到店的对话
教材分析
难点
单词
重点
对话பைடு நூலகம்
教具
PPT课件
教学过程
教学用时
Listening 1
播放第一遍录音，学生听并默读。
播放第二遍，学生大声跟读。并提问对话的内容。
播放第三遍，学生做相应的笔记，并根据笔记进行情景对话练习（30分钟）
Bellman: Do you have any baggage with you?
Guest: Yes, two suitcases and two bags.
Bellman: May I help you with your suitcases, Sir?
Guest: Yes, Please.
Bellman: Anything else, Sir?
Guest: No, that’s all.
Bellman: Please step this way. It’s slippery. Please mind your step.
Guest: Yes, I will.
Bellman: After you, please.
Guest: Thank you.
B: Nice to meet you too.
5.A: Thank you.
B:you’re welcome.
6.A: How many pieces of luggage do you have?
B:Just two.
7.A: How do you find our service?
第周星期第节年月日
课题
Unit 1 Greeting Guests (2)
教学用时
2节
教学
目标
听力练习，掌握2段关于欢迎客人到店的对话
教材分析
难点
单词
重点
对话பைடு நூலகம்
教具
PPT课件
教学过程
教学用时
Listening 1
播放第一遍录音，学生听并默读。
播放第二遍，学生大声跟读。并提问对话的内容。
播放第三遍，学生做相应的笔记，并根据笔记进行情景对话练习（30分钟）
Bellman: Do you have any baggage with you?
Guest: Yes, two suitcases and two bags.
Bellman: May I help you with your suitcases, Sir?
Guest: Yes, Please.
Bellman: Anything else, Sir?
Guest: No, that’s all.
Bellman: Please step this way. It’s slippery. Please mind your step.
Guest: Yes, I will.
Bellman: After you, please.
Guest: Thank you.
B: Nice to meet you too.
5.A: Thank you.
B:you’re welcome.
6.A: How many pieces of luggage do you have?
B:Just two.
7.A: How do you find our service?
酒店英语2_1 Chinese Food
may be savory, sweet, sour, or hot. The main colors of a
dish may include red, yellow, green, white and caramel
(浅褐色) color. Ingredients that contribute to a
< Back Next >
Warming-up
Task 3 Do you know the four major Chinese cuisines?
What
are their features? Discuss your favorite cuisine
or
food with your partner with the help of the words
我们整晚都在抽样品尝地方菜。
Reading
culinary
a. 烹饪的，烹调的
eg. She is attracted by the Chinese culinary arts. 她为中国的烹饪艺术所吸引。
eg. Mr. Johnson is interested in savoring the culinary delights of the region . 约翰森先生对品尝该地区的特色菜很感兴趣。。
< Back Next >
Reading
Chinese Food and Cooking
1 Do you know that more than a third of the world's population eat Chinese food daily? Even if it was eaten regularly by some only, Chinese cooking would still be recognized as one of the greatest cuisines of the world. There is an ever increasing interest in and appreciation of Chinese food in the West. The fact that Chinese restaurants are growing quickly in the West is evidence of the variety and quality of Chinese food.
酒店英语课件-U2-the first day-精选文档
Service /hygiene
Maintenance
Unit 2 The First Day
1 1
Step 3: Jobs in the restaurant kitchen
A: Read the text, then identify the kitchen staff in the picture below.
The room attendant is wearing an apron. The porter is wearing a uniform and a hat. The waiter is wearing a waistcoat, a bow tie and a name badge. The receptionist is wearing a jacket and a skirt.
8. help
12. park
13. run/ am in charge of
14. report
Unit 2 The First Day
9
Step 2: New Trainees
C: sequence building up
T: Receptionist.
S1: I am a receptionist. I greet the guests when they arrive.
Unit 2 The First Day
Unit 2 The First Day
4
Step 1: Starter
A: What are these people’s jobs?
A: chef B: bartender C: room attendant D: porter/bellboy E: waiter F: receptionist
酒店英语chapter2Unit1-Concierge-Service
• A. Yes, sir. _W_h__at__ti_m_e__d_o_y_o_u__w_a_n_t_t_h_e_t_a_x_i? • B. At 9 o’clock tomorrow morning. • A. _W__h_e_re__s_h_a_ll_I_w__ai_t_f_o_r_y_o_u_,_s_ir_?_ • B. Please wait in front of the gate. • A. __T_h_is__is__y_o_u_r_c_a_r_n_u_m__b_e_r._____ • B. Thank you.
Step1 Greeting guests 问候客人 Step2 Counting luggage 清点行李 Step3 Leading guests to the front desk 引领客 人至总台 Step4 Leading guests to the rooms 引领客人至 客房 Step5 Introducing rooms and services 介绍房 间及服务
Unit 1 Concierge Service
（礼宾服务）
Book Tickets 订票服务
Show Rooms 介绍房间
Carry Luggage 帮客人拿行李
Book Taxis 预订出租车 Provide Hotel Information 介绍酒店
The Procedure of Welcoming Guests
luggage [‘lʌgɪdʒ] n. 行李
trolley case ['trɒlɪ 'keɪs] n.拉杆箱
handbag n.手提包
suitcase [‘suːtkeɪs] n.手提箱
cart [kɑːt] n.手推车 luggage cart 行李车
Step1 Greeting guests 问候客人 Step2 Counting luggage 清点行李 Step3 Leading guests to the front desk 引领客 人至总台 Step4 Leading guests to the rooms 引领客人至 客房 Step5 Introducing rooms and services 介绍房 间及服务
Unit 1 Concierge Service
（礼宾服务）
Book Tickets 订票服务
Show Rooms 介绍房间
Carry Luggage 帮客人拿行李
Book Taxis 预订出租车 Provide Hotel Information 介绍酒店
The Procedure of Welcoming Guests
luggage [‘lʌgɪdʒ] n. 行李
trolley case ['trɒlɪ 'keɪs] n.拉杆箱
handbag n.手提包
suitcase [‘suːtkeɪs] n.手提箱
cart [kɑːt] n.手推车 luggage cart 行李车
初级酒店英语..
酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部: Front Office (FO)工程部：Engineering Department (ED)餐饮部：Food and Beverage Department (FB)行政部：Administration Department(AD)保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM)财务部：Finance Department (FD)General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F&B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语(一)、Greeting and Parting 问候与告别1、Good morning(afternoon, evening), sir(madam).早上(下午、晚上)好，先生(夫人)。
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[Λ] 发这个音的字母和字母组合o u oo ou o: son come colour love money u: sun nut jump gum bus brush supper us ou: touch cousin country 根据发音规则，找出每组中发[Λ]的单词。 1.hear cup bed air 2. voice boy duck ant 3.vase corn bear gun 4. cute boy money her
[au]
[әu]
清辅音 [p]
[t]
[k]
[f]
[s]
[∫] [3]
[t∫]
[tr]
[θ]
[ts]
10对 浊辅音 [b]
[d]
[g]
[v]
[z]
[d3]
[dr]
[ð ]
[dz]
辅 音
3个鼻音[m][ຫໍສະໝຸດ ][η]3个似拼音
[h]
[r]
[l]
2个半元音
[w]
[j]
[a:] 发这个音的字母和字母组合a ar au ear a: grass glass class plant dance fast father last ar: car star arm March garden dark scarf au: laugh aunt ear: heart 根据发音规则，圈出发[a:]的2个单词。 1.arm lip doctor card 2. cloud cart garden gate 3.ball scarf dark tiger 4. job lorry March park
Setion B Listening and speaking
Situation 2 Check-out Service
Useful expressions and sentences
1.Pay in cash 现金支付 2.Pay by credit card 刷卡支付 3.Sign your name（signature) here, please.请 您在这里签名。 4.Enjoy your journey.祝您旅途愉快。
根据发音规则，圈出下列单词中发[3]的单词。 1. shell ship garage desk 2. truck shirt pleasure ship 3. brush casual sheep sleep 4. hero shape leisure shelf
Setion B Listening and speaking
Useful expressions and sentences 6. It’s very kind of you.你真是太好了。 7.Remember to do sth 记得要去做… e.g He remember to close the door after leaving the classroom. 8.Enjoy your stay.住店愉快 enjoy your journey! 旅途愉快！ enjoy yourself! 玩的开心！ enjoy your meal! 慢慢享用！
Homework
音标 [ә:] [ә] [s] [z] 的练习
一．抄写音标，一个抄写5遍。 [ә:]
____ [ә] ____ [s] ____ [z] ____ 二. 各举出两个例子。
Setion B Listening and speaking
Situation 3 Worries and Regrets
Useful expressions and sentences 1. Have a cold./catch a cold./get a cold. 患感冒 2.What’s the matter?/What’s wrong? 怎么了？ 3.I’m sorry to hear that. （表同情）听到此事很难过。 4. Had better do sth 最好去做…… We had better go home at once after school. Our parents will be waiting for us.
Setion A Phonetics
2. 辅音音标[∫] [3]
[∫] 发这个音的字母和字母组合s sh
s: sugar sure
sh: ship sheep wash cash shop she 根据发音规则，圈出下列单词中发[∫]的2 个单词。 1. shell ship watch desk
2. truck shirt skirt ship
3. brush carrat sheep sleep
4. hero shape street shelf
[3]发这个音的字母和字母组合s s: television, usually, Asia measure , garage, a great decision; my pleasure
Unit1 At Front Office
Setion A Phonetics
元音 [a:] [Λ]学习
12个单元 音 元 音
8个双元音
长元 音 短元 音
[ai]
[a:]
[ә:]
[i:]
[ɔ:]
[u:]
[Λ]
[ei]
[ә]
[i]
[ɔ]
[u]
[æ ]
[e]
[ɔi]
[iә ]
[eә ]
[uә ]
Situation 1 Check-in service
Useful expressions and sentences 1. Have a reservation 有预定 2.I’m afraid not.=I’m afraid I don’t have a reservation. 3.Thank you for doing sth. e.g Thank you for helping me. 4.Fill out…填写…… fill out the registration form 5.Show sb the way (to) 给….带路