Customer satisfaction questionnaire(Ver B) F
顾客满意(Customer Satisfaction)
3. During the OWNERSHIP experience, the customer compares perceived “Performance” to the previously formed EXPECTATIONS.
If the “Performance” meets or exceeds EXPECTATIONS, the customer is satisfied, but if “performance” falls short of EXPECTATIONS, the customer is dissatisfied.
Customer measures and rates his/her Satisfaction as a result of comparison process. Prior to the purchase and consumption of a product/service, a customer establishes various expectations concerning the “Performance” of the product/service.
Therefore, customer expectations play the role of defining the standard against which subsequent “Performance” is judged.
2. There are a variety of factors influence customer expectations, and hence, ultimate satisfaction level.
顧客滿意 / Customer Satisfaction
Customer Satisfaction Measuring顾客满意度调查程序(中英文)
1.0 Purpose 目的The purpose of this procedure is to ensure that customer satisfaction is measured systematically and certain actions are taken for future improvement.本程序确保针对客户满意度有系统地进行监测，并采取措施积极改进2.0 Scope 范围All customers input and perception on the company, product and service provided.本程序覆盖所有对公司、产品以及服务有所需求的客户。
3.0 Definitions 定义None/无4.0 Responsibility and authority 职责与权限4.1 AQPdept.项目部：1) is responsible to draw up, send and collect of Customer Satisfaction Survey.负责客户满意度调查表的编制，发出，接收和统计。
4.2 Quality dept.质量部:1) is responsible to statistic and inform related responsible department to analyze and takeactions to correct and improve those unsatisfactory aspects.客户不满意问题的整理，并通知相关责任部门去分析并采取措施纠正提高客户满意度。
2) follow-up and verify the effectiveness of actions.负责对措施的跟踪和验证。
4.3 Related responsible Dept, in questionnaires.客户满意度调查表中的相关责任部门5.0 Procedure 程序5.1 Customer Satisfaction Management 顾客满意度管理Information and data related to customer satisfaction are acquired from quality performance data and from customer feedback and complaints, to include one or more of the following：有关顾客满意的信息和数据来自于质量绩效数据和顾客抱怨和反馈，包括下面一项或更多项：a) Delivered part quality performance 交付产品的质量绩效b) Delivery schedule performance 交付及时性绩效c) Customer complaints and feedback 顾客抱怨和反馈d) Customer disruptions and field returns 顾客的中断和返回e) Customer satisfaction surveys 顾客满意调查f) Customer notifications 顾客通告g) Awards and recognitions from customers, associations and consumer groups顾客，团体和消费群体的表彰和承认h) Business reports 业务报告i) Lost business失去的业务Results of initial process studies and statistical data from process monitoring are compiled and evaluated monthly by the Quality Department. Conclusions are compared to those from preceding periods, to identify trends.来自于过程监控的初期过程能力研究结果和统计数据由质量部门每月编辑和评价,比较以前的那些结论然后识别趋势.5.2 External Survey on Customer Satisfaction(Applied for all customers)顾客满意度的外部调查(适用于所有客户)5.2.1 Ways of Survey on Customer Satisfaction 顾客满意度的调查方式(1) Keep in touch with customers and call on the customers regularly保持与顾客沟通，定时拜访顾客(2) Receiving complaints and confirm customers, opinions after the processing of complaints接收投诉并确认投诉处理后顾客的意见(3) Questionnaire问卷调查5.2.2 Questionnaire in Customer Satisfaction Survey 顾客满意度的问卷调查方式5.2.2.1 Customer satisfaction Survey can be sent by:客户满意度问卷通过以下途径发放：a) If possible, every year AQP should arrange visits to customers and fill CustomerSatisfaction Survey with customers together. All results/feedbacks must be recorded.可行时，每年项目部都应该组织客户拜访并同客户一起填写客户满意度问卷。
顾客满意度调查表 中英 模板
编号：XXXXX顾客满意度调查表（年度）Questionnaire on Customer Satisfaction（Year）说明：1．调查时间范围：XXX 年度2．总分100分；请在”客户评分”一栏里打上您对相应项目的评分。
3．问卷回收方式：A.传真（）； B. E-Mail（）； C. 正本寄回（）Notes:1．Period of time surveyed: Y XXXX2．Maximum rating is 100 points. Please give your ratings on each item in the column of “Ratings from Customer”.3．Methods that questionnaire are collected back:A. by fax（）；B. by E-Mail（）；C. original sent back（）Ⅰ. 对公司产品的满意程度：Ⅰ. Satisfaction with products:项号No. 项目Items评分标准Used Ratings客户评分Ratings from Customer备注Remarks1 产品质量（产品的使用寿命、退货率和投诉率等）Product quality (on life, returnedgoods, complaints, etc. )0-10分(points)2 产品功能设计（实用性等）Product function & performance( usability, etc.)0-10分(points)3 产品外形设计Product outlooks & features0-8分(points)4 产品价格Product price0-8分(points)5 产品包装Product packaging0-6分(points)6 其它Others0-5分(points)请作简要评价（包括对以上各方面的内容的反馈并提出您的建议，如有数据方面的说明，将非常有益）Some Brief Comments / Info./ suggestions about Ⅰ:Ⅱ. 对公司服务的满意程度：Ⅱ. Satisfaction with Services:项号No. 项目Items评分标准Used Ratings客户评分Ratings from Customer备注Remarks1 员工对客户信息的反应、信息处理的速度和有效性Our response to customer information, our0-10分(points)Website: E-mail:Website: E-mail:。
顾客满意度调查表(中英文对照)
备品、备件供应Spare parts and supply：□很满意Very satisfactory□一般化Satisfactory□不满意Dis-satisfactory
交货期Delivery Schedule：□很满意VerySatisfactory□一般化Satisfactory□不满意Dis-satisfactory
请分别说明原因（可另附纸）Please explain (use additionalpagesif required)：
对本公司服务的满意程度Level of Service Satisfaction：
对本公司产品的满意程度：Level of Product Satisfaction
质量Quality：□很满意Very Satisfactory□一般化Satisfactory□不满意Dis-satisfactory
价格Price： □很满意Very Satisfactory□一般化Satisfactory□不满意Dis-satisfactory
请分别说明原因（可另附纸）Please explain (use additional pages if required)：
其他意见、要求或建议，如其他厂家同类产品的差距、市场信息、改进的建议等（对于好的建议一经采用，本公司将对顾客给予奖励）（可另附纸）：
Other comments, requests and suggestions, including comparisons with other suppliers, industry information, recommendations for improvement(suggestions thatare applied will be rewarded) (use additional pages if required)
顾客满意度调查表(中英文对照)
编号Form No
顾客名称Customer Name
地址Address
电话、传真Phone , Fax
联系人Contact Person
订购产品的时间、订购方式、产品型号、规格、数量等：Time of Order, Method of Order, Item Code, Specifications and Quantity:
对代理商的满意程度Level of satisfaction with agent□很满意Very Satisfactory□一般化Satisfactory□不满意Dis-satisfactory
售后维修、保养服务：After sales repair and maintenance□很满意Very satisfactory□一般化Satisfactory□不满意Dis-satisfactory
请分别说明原因（可另附纸）ges if required)：
其他意见、要求或建议，如其他厂家同类产品的差距、市场信息、改进的建议等（对于好的建议一经采用，本公司将对顾客给予奖励）（可另附纸）：
Other comments, requests and suggestions, including comparisons with other suppliers, industry information, recommendations for improvement(suggestions thatare applied will be rewarded) (use additional pages if required)
咨询及对顾客使用、维护培训Response and training from manufacturer：□很满意Very satisfactory□一般化Satisfactory□不满意Dis-satisfactory
Customer satisfaction (客户满意度)
•
Service
• • • • •
•
Training
• •
Issues listed: Quality
• • • HW unstable Ink Leakage Nozzle problem
13
Issues listed: Price
• • Price too high, esp spares and fluids Too many price lists in China ( different list from each offices)
14
Continue survey support
• • • Customer data Follow up and countermeasure Owner
15
5
Questions
RATE 1 – 5 (1 is the worst, 5 is the best) 1. How would you rate Videojet’s general performance as a supplier to your company? 2. 3. 4. 5. 6. A great company should be easy to do business with, how would you rate our ease of doing business? How did we perform meeting your delivery expectations on this order? How do you rank the quality of the product you received? How do you like our technical support ? In terms of product knowledge, attitude and helpfulness, how would you rate the Videojet employees you dealt with on this order? Finally, can you offer any comments or suggestions that would help us in meeting your business needs now or in the future?
Customer Satisfaction(精)
Therefore, customer expectations play the role of defining the standard against which subsequent “Performance” is judged.
2. There are a variety of factors influence customer expectations, and hence, ultimate satisfaction level.
3. During the OWNERSHIP experience, the customer compares perceived “Performance” to the previously formed EXPECTATIONS.
If the “Performance” meets or exceeds EXPECTATIONS, the customer is satisfied, but if “performance” falls short of EXPECTATIONS, the customer is dissatisfied.
Harvard Business School study findings :
•Firms with higher level of customer loyalty (not
market share) enjoy higher pren industry .
Customer satisfaction questionnaire
Score 分数Delighted 欣喜=5Very satisfied 非常满意=4Satisfied 满意=3Somewhat satisfied 基本满意=2Disappointed 不满意=1Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfied 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied 基本满意Disappointed 不满意Delighted 欣喜Very satisfiedd 非常满意Satisfied 满意Somewhat satisfied Disappointed 不满意Customer signature 客户签名:Date 日期:锦丰科技（深圳）有限公司Customer satisfaction questionnaire客户满意度调查BLUESTAR MOULD ENGINEERING LIMITEDIf you would like to share any additional comments or experiences about us, please enter them below 如果您有其他意见或建议，请填写在以下表格:Dear ***,Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.Sincerely,感谢您提供机会让我们为您更好地服务。
客户满意度调查表英文版
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CustomerSatisfactionQuestionnaire
No.:___________
CompanyName
ADD.
Tel.
Contact Person
Dear Sir/Madam:
Thanks for your long time supporting and concerning! In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!
(2)Compared with other suppliers, do you think ours gains high cost-effective
□pretty than others□pretty lower than others
Your comments or suggestion on this:____________________________
consumer satisfaction客户满意度
Product Evaluation •Attribute evaluation matrix: (quality, price, trust, importance, performance, value) •Perceived benefit associations matrix Importance, performance •Identification of primary benefits sought Comparison to other brands (better, worse) •What is the best thing about the brand, what could be done better
General Measures in a Customer Satisfaction Survey
Product Use •Frequency of product use •Primary use location •Primary precipitating events or situations for product use or need •Usage rates and trends Product Familiarity •Degree of actual product use familiarity •Knowledge (read product information, read product label, etc.) •Knowledge and Involvement with product and the purchase process •Awareness of other brands •Reasons for original product purchase (selection reasons) •Primary benefits sought from the product Message and Package Evaluation • Packaging size, design • Advertising Promise, message fulfillment evaluation Value Analysis • Expectation of price • Expectation of relative price (full price, on sale) • Current price paid Satisfaction Measurements • Overall Satisfaction • Reasons for Satisfaction Evaluation • Satisfaction with attributes, features, benefits • Satisfaction with use • Expected and Ideal Satisfaction-Performance Measures • Likelihood of recommending • Likelihood of repurchasing
顾客满意度调查表(英文)
Customer Satisfaction Questionnaire( Document no.: XX/QR065-A)No.________ Dear customer_____________________:Thank you for ordering our products. In order to improve our products quality and service for you, we would like to know whether you are satisfactory with us in detail. Please fill in the customer satisfaction questionnaire and return to the following address at your convenient time. Your response and comments would be much appreciated.Please return to:Fax:E-mail:Ningbo XXX Group Co.Ltd.Date:Your InformationCompany: _______________________________Purchased Product: ________________________Contact: __________________________________Tel.: ____________________________________Fax: ____________________________________E-mail: __________________________________Products quality1. OverallDissatisfied2. Appearance Shape□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied3. Performance□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied4. Manufacturing Process□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied5. Finish□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied6. Packing□Very Sa tisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied7. Reliability□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied8. Stability□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Ver y DissatisfiedPrice9. Pricing□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied10. Performance -Price RatioDissatisfiedService11. Service Attitude of Business Person□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied12. Liability of Business Person□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied13. Professional Knowledge of Business Person□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied14. Communication Ability of Business Person□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied15. Speed of response to your Fax/E-mail□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied16. Repairing quality for returned products□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied17. Returning Speed of Replacement□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied18. Delivery Time□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied19. Supply of Parts & PiecesDissatisfied20. Product Capacity□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied21.FOT development speed□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very Dissatisfied22.Quality of sample□ Very Satisfied □ Satisfied □ About Average □ Dissatisfied □ Very DissatisfiedPlease provide us with any additional comments or suggestions:______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ _.。
客户满意度调查表-英文版
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客户满意度调查表-英文版(总3页)
CustomerSatisfactionQuestionnaire
No.:___________
CompanyName
ADD.
Tel.Biblioteka Contact PersonDear Sir/Madam:
Thanks for your long time supporting and concerning! In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!
(4)What about our sale policy
□excellent□very good□good□poor□disappointed
Your comments or suggestion on this:______________________________
supermarket customer satisfaction -回复
supermarket customer satisfaction -回复超市顾客的满意度是影响超市业务和利润的重要因素之一。
一个顾客满意的超市，不仅能够保持现有顾客的忠诚度，还能够吸引新顾客并增加销售量。
因此，了解顾客的需求和提高他们的满意度是超市经营成功的关键所在。
首先，要提高超市顾客的满意度，就需要了解顾客的需求。
超市可以通过市场调研、顾客反馈和观察顾客行为等方式来获得这些信息。
通过分析顾客的购买习惯、偏好和需求，超市可以调整产品种类和进货渠道，以满足顾客的需求。
此外，超市还可以设置顾客满意度调查和意见箱等反馈机制，以便顾客可以直接提出意见和建议。
通过不断了解顾客的需求，超市可以及时调整经营策略，提供更好的服务，从而提高顾客的满意度。
其次，要提高超市顾客的满意度，就需要提供良好的购物体验。
超市可以通过合理的商店布局和产品陈列，创造一个舒适、整洁和有序的购物环境。
此外，超市员工的态度和服务质量也是影响顾客满意度的重要因素。
超市可以通过培训员工、提高服务意识和积极参与顾客互动等方法，提高员工的专业素质和服务水平。
同时，超市还可以提供一些增值服务，如礼品包装、免费试吃和小礼品赠送等，以提升顾客的购物体验和满意度。
超市还可以通过营销和促销活动来提高顾客的满意度。
超市可以根据顾客的需求和偏好，定期推出一些促销活动、特价商品和会员优惠，以吸引顾客的关注和购买欲望。
此外，超市还可以开展一些特殊活动，如抽奖、赠品和积分换购等，激励顾客参与购物活动并增加他们的满意度。
通过针对性的营销活动，超市可以增加销售量和顾客忠诚度，提高顾客的满意度。
最后，超市还可以通过建立客户关系管理系统来提高顾客的满意度。
该系统可以记录顾客的购买记录、偏好和反馈信息，并通过个性化的推荐和定制服务提供针对性的建议和优惠。
通过建立与顾客的密切联系和交流，超市可以提高顾客的满意度，增加重复购买和口碑传播的机会。
总结起来，超市顾客的满意度对于超市业务的持续发展和利润的增长至关重要。
quality first, customer satisfaction -回复
quality first, customer satisfaction -回复如何实现“以质量第一、客户满意为目标”的经营理念。
第一步：明确质量第一的意义和重要性在竞争激烈的市场环境下，企业要长期发展就必须注重产品或服务的质量。
质量第一意味着企业将质量放在首位，将每一个环节都以提升质量为目标。
只有通过提供高质量的产品或服务，企业才能赢得客户的信任和口碑，从而保证业务持续增长。
第二步：建立质量管理体系要实现质量第一的目标，企业需要建立起完善的质量管理体系。
这包括明确质量目标、制定质量管理流程、建立质量检测机制、设立质量管理团队等。
通过科学合理地制定质量标准和流程，能够提高产品或服务的一致性和稳定性，从而达到质量第一的目标。
第三步：优化生产或服务过程为了提供高质量的产品或服务，企业需要不断优化自己的生产或服务过程。
通过分析生产或服务的各个环节，找出潜在的风险和问题，并采取相应的措施进行改进。
这可能包括采购优质原材料、更新生产设备、提高员工培训等。
只有保证生产或服务的每个环节都符合高质量的要求，企业才能实现质量第一的目标。
第四步：注重持续改进质量第一不仅仅是一个目标，更是一个持续改进的过程。
企业应该注重不断地寻找问题和改进的机会，不断地优化自己的产品或服务。
这可以通过客户反馈、市场调研、内部审查等方式来进行。
企业要善于倾听客户的需求和意见，将其转化为改进的动力，从而不断提升产品或服务的质量。
第五步：培养质量文化要实现质量第一的目标，企业需要树立质量文化。
企业的领导层要发出明确的质量第一的口号，明确质量是全员参与的责任。
同时，要通过培训和激励机制，激发员工对质量的关注和追求。
只有全员共同努力，才能形成真正的质量文化，从而实现质量第一的目标。
第六步：关注客户满意度质量第一的目标就是为了达到客户的满意度。
企业要不断关注客户需求的变化，并根据客户的反馈进行改进和调整。
客户满意度不仅仅体现在产品或服务的质量上，还包括售后服务、沟通交流等方面。
外文翻译顾客满意
外文翻译顾客满意顾客满意策略与顾客满意营销原文来源《Marketing Customer Satisfaction》译文正文自20世纪八十年代末以来顾客满意战略已日益成为各国企业占有更多的顾客份额获得竞争优势的整体经营手段。
一、顾客满意策略是现代企业获得顾客“货币选票”的法宝随着时代的变迁社会物质财富的极大充裕顾客中的主体———消费者的需求也先后跨越了物质缺乏的时代、追求数量的时代、追求品质的时代到了20世纪八十年代末进入了情感消费时代。
在我国随着经济的高速发展我们也已迅速跨越了物质缺乏时代、追求数量的时代乃至追求品质的时代到今天也逐步迈进情感消费时代。
在情感消费时代各企业的同类产品早已达到同时、同质、同能、同价消费者追求的已不再是质量、功能和价格而是舒适、便利、安全、安心、速度、跃动、环保、清洁、愉快、有趣等消费者日益关注的是产品能否为自己的生活带来活力、充实、舒适、美感和精神文化品位以及超越消费者期望值的售前、售中、售后服务和咨询。
也就是说今天人们所追求的是具有“心的满足感和充实感”的商品是高附加值的商品和服务追求价值观和意识多元化、个性化和无形的满足感的时代已经来临。
与消费者价值追求变化相适应的企业间的竞争也由产品竞争、价格竞争、技术竞争、广告竞争、品牌竞争发展到现今的形象竞争、信誉竞争、文化竞争和服务竞争即顾客满意竞争。
这种竞争是企业在广角度、宽领域的时空范围内展开的高层次、体现综合实力的竞争。
它包括组织创新力、技术创新力、管理创新力、产业预见力、产品研发力、员工向心力、服务顾客力、顾客亲和力、同行认同力、社会贡献力、公关传播沟通力、企业文化推动力、环境适应力等等。
这些综合形象力和如何合成综合持久的竞争力这就是CS策略所要解决的问题。
CS时代企业不再以“自己为中心”而是以“顾客为中心”“顾客为尊”、“顾客满意”不再是流于形式的口号而是以实实在在的行动为基础的企业经营的一门新哲学。
企业不再以质量达标自己满意为经营理念而是以顾客满意赢得顾客高忠诚度为经营理念。
consumer satisfaction客户满意度
Customer (dis)satisfaction
• the average business loses 10-30% of its customers each year (without knowing which, when or why lost) • it’s more costly to win a new customer than to lose an existing one (5-7 times greater); it takes 12 positive incidents to make up for a negative one • Customers are three times more likely than service providers to recall the quality of the personal element in a transaction • 96% of dissatisfied customers never complain to the business, but 91% will not make return purchases • 70-85% of dissatisfaction is due to customer service not product; 68% of customers who stop buying do so because they perceive an employee as discourteous or indifferent • dissatisfied customers on average tell 12 friends of the poor service; satisfied people tell 5 friends (2:1 ratio) • 70% will return if complaint is resolved, and 95% of customers would do business again if a problem is resolved quickly and effectively • highly effective companies spend 10% of their operations budget on fixing problems related to customer complaints; ineffective ones spend 40%
顾客满意程度调查表CustomerSatisfactionSurvey
• What are you to recommendations for us product/service?
• How likely are you to buy estigate their suggestions.
• I need to improve my company and product in those areas that mean the most to my customers.
• I need to not change those things that they like.
• However, I most need to act on the information I get from my customers though the survey.
• I need to fix the things the customers have complained about.
How
• Face-to-face
As they are about to walk out of your store or office, ask them.
• Call them on the phone
If you have their phone number, and their permission, you can call them after their visit and ask how satisfied they are.
with some other company. you interact with your
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questionnaire term ：2010 H1
1.1 Can Founder verify the bills(orders or invoices)in time during the account checking? 3%
1.2 Does Founder confirm and reply the order and lead time in time？3%
1.3 Do the Founder's buesiness assitant provide right information about the PCB on line(WIP) or at trip ?4%
1.4 if there is any problem during the production,can Founder positively communicate with customer in time ? 4%
1.5 Can Founder provide promptly respond for emergent case ? 4%
2.1 Is lead time of samples competitive comparing with your other suppliers? 3%
2.2 How about the leadtime of samples in general? 5%
2.3 Is the leadtime of mass production competitive？3%
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decription:Ⅱ交付服务delivery service (19%)
CUSTOMER SATISFACTION QUESTIONNAIRE
Dear Customer:
Thank you very much for you kindly cooperation during these years!
In order to improve our quality of our service, we have a customer satisfaction investigation for every
half year, so as to overview the satisfaction of our customer, find out our weakness and improve our work
and service accordingly.
please kindly help us to finish this questionnaire!
Part A
Ⅰ商务服务 business service (18%)
very bad and passive slightly passive and not efficient basically meet the requiremen
positive and good
No,generally
No, occasionally Yes, but need to be pushed yes, good No,most informaion is wrong
NO,occasionally wrong yes,but need too much time yes,good No,only ask when need No,ask too urgently
Yes,can notice yes,can efficiently notice No,very bad No,performance is unstable yes,similar with other supplie yes,good No,very disappointed
occasionally delay.Yes,in general yes,good
No,very bad
No,performance is unstable yes,similar with other supplier yes,good No,can't meet at all
No, not good as expect No such requirement Yes,generally No such problem yes, good。