五.酒店基础常用英语
酒店基础英语
酒店基础英语酒店基础英语酒店基础英语（一）1、您好。
How do you do.2、您好吗？How are you?3、见到您真高兴。
Nice to meet you.4、早上（下午、晚上）好。
Good morning, (afternoon, evening). 酒店基础英语-欢迎语 Welcomes5、欢迎光临**宾馆。
Welcome to ** hotel.6、欢迎入住我们酒店。
Welcome to stay in our hotel.7、欢迎您来这里用餐。
Welcome to have your meals here.8、希望您住店愉快。
Hope you’ll enjoy your staying here.9、欢迎您到我们餐厅来。
Welcome to our restaurant.酒店基础英语（二）酒店基础英语-答谢语 Thanks10、非常感谢。
Thank you very much.11、感谢您的到来。
Thanks for your coming.12、多谢。
Thanks a lot.13、您太客气了。
It’s very kind of you.14、您的心地真好。
Thank you for your kindness.15、感谢您的建议。
Thank you for your suggestion.16、感谢您的合作。
Thank you for your cooperation.17、感谢您入住我们酒店。
Thank you for staying our hotel.18、感谢您的夸奖。
Thank you for your praise.19、我真不知道要怎样感谢您才好。
I don’t know how I can thank you enough.20、我真是感谢您。
I do appreciate your help.21、花费您宝贵的时间了。
I appreciate your precious time.22、一点也不。
酒店常用英语
酒店基础英语短语天外天Han master汤泉宫Hot-spring Palace[ ′pælis]绿野名人居Green Celebrity Villa会议中心Conference Center [′ kɔnfərəns]白金会馆Platinum Hall [′plætnəm]预订Reservation/Booking前厅办公室Front Office前台/接待处Front Desk / Reception洗衣房/洗好的衣服; 待洗的衣服Laundry[′lɔ:ndri] 商务中心Business Center送餐服务Room service酒吧Bar大堂吧Lobby bar/Lounge收银处Cashier’s美容中心Beauty salon[′sælɔ:ŋ]健身房Healthy Room台球室Billiard [′biljəd] room棋牌室 Chess Room乒乓球室Tennis room咖啡店Coffee shop夜总会Night clubKTV包房KTV Rooms桑拿浴室 Sauna[′sɔ:nə, ′s aʊ-] rooms宴会厅Banquet Hall会议厅 Conference Hall公共区域 Public Area宴会包房 Banquet Room中餐厅 Chinese Restaurant西餐厅 Western Restaurant总机 Service Centre总机接线员 Service Centre Operator行李员 Bellboy楼层服务员 Floor attendant服务员（男）Waiter服务员（女）Waitress接待员Receptionist收银员Cashier客房部Housekeeping Department Room Division(HSKP/RD) 餐饮部 Food & Beverage Dept. (F&B)行销业务部Sales & Marketing Department (S&M)工务部 Engineering Dept. (ENG)采购部Purchasing Division (PD)外联部Public Relation Dept. (PR)人力资源部 Human Recourse Dept. (H&R)财务部 Finance / Financial Dept.(FIN)秘书处Secretary Dept.(SD)球场营运部Golf Operation Dept.(GD)草坪绿化工程部Lawn Green & Engineer Division (LGD)安管部Security Department(SEC)董事长Board Chairman总经理 General Manager副总经理 Deputy General Manager [′depjuti]财务总监 Finance Controller行销业务总监 S&M Director客房总监 Director of HSKP部门经理 Department Manager部门副经理 Outlet Assistant Manager主管 Supervisor领班 Captain人力资源总监 H&R Director餐饮部经 F&B Manager无理由，无借口No Excuse不定期抽查 Spot Check文件分选柜，文件架上的小间隔 Pigeonhole[′pɪdʒən′həʊl] 级别，水准Level [′levl]优先权，优先考虑的事Priority [prai′ɔriti]员工Staff [stɑ:f]确认，证实 Confirm [kən′fə:m]再次证实，再次确认Re-confirm议程,日程Agenda[ə′dʒendə]营救，援救Rescue值班经理MOD Manger On Duty 无论如何，不管怎么样No How部门负责人Department Head忘记 Forget更新，修正，校正Update最后期限Dateline。
酒店常用英语
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
酒店基础英语
饭店基础用语酒店常用英语150句(英语C级教材)欢迎和问候语:1). Good morning (afternoon, evening) , sir(madam)早上(下午、晚上)好，先生（夫人）。
2). How do you do ? 您好！（初次见面）How do you do ? 您好！Glad to meet you . 很高兴见到您！3). How are you ? 您好吗？Fine , thanks. And you ? 好的，谢谢。
您呢？4). Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5). Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6). I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快（客人刚入店时）I hope you enjoy your stay with us.希望您在我们宾馆过得愉快（客人在饭店逗留）期间。
I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快（客人离店时）。
7). Have a good time. 祝您过得愉快！电话用语:8).Good morning. This is (岗位),(姓名) is speaking. May I helpyou?早上好,这是部门,我是.我能帮您什么吗?9).Sorry, I’ve dialed the wrong number.对不起,我拨错号了.10).May I speak to your General Manager?能和你们的总经理说话吗?11).Sorry. He is not in at the moment.对不起,他现在不在.12).Would you like to leave a message?您要留口信吗?13).Pardon? I beg your pardon?对不起,请再说一遍,好吗?祝贺语14).Congratulations! 祝贺您!15).Happy birthday! 生日快乐!16).Happy New Year! 新年快乐!17).Merry Christmas! 圣诞快乐!18).Have a nice holiday! 节日快乐!19).Wish you every success! 祝您成功!20).Drink to your health(success, victory). 为您的健康(成功,胜利)干杯!答谢和答应语21).Thank you (very much). 谢谢您(非常感谢).22).Thank you for your advice (information , help). 感谢您的忠告(信息、帮助).23).It’s very kind of you. 谢谢,您真客气.24).You are welcome. 不用谢.25).Not at all. 不用谢.Don’t mention it. 不用谢.26).It’s my pleasure. 非常高兴为您服务.With pleasure.My pleasure.27).I am at your service. 乐意为您效劳.I’m always at your service.28).Thank you for staying in our hotel. 感谢您在我们饭店下榻.29).Thank you for your understanding. 谢谢您的理解.道歉语30).I’m sorry. 很抱歉.I’m very sorry. 非常抱歉.31).Excuse me. 对不起,劳驾.32).I’m sorry .It’s my fault. 很抱歉,那是我的错.33).Sorry to have kept you waiting. 对不起,让您久等了.34).Sorry to disturb you. 对不起,打扰您了.35).Excuse me for interrupting . 对不起打断一下.36).I’m sorry about this. 对此表示歉意.37).I apologize for this. 我为此道歉.38).That’s all right. 没关系.It doesn’t matter.It’s nothing.39).Let’s forget it. 算了吧! 甭提了!征询语40).Can (May) I help you? 我能帮您什么吗?Yes, please. 好的.41).What can I do for you? 我能为您干点什么?42).Is there anything I can do for you? 有什么能为您效劳的?43).Please let me know if there is anything else I can do for you.如果还有其他事我能为您效劳的话,请告诉我.44).Please wait a moment( minute). 请稍等一下.Just a moment, please.45).May I use your phone? 我能借用您的电话吗?Yes, of course. 当然可以.Certainly.指路用语46).Go upstairs/downstairs. 上楼/下楼.47).It’s on the second (third) floor. 在二(三)楼.48).Excuse me. Where is the washroom( restroom)?对不起,请问洗手间在哪里?49).Excuse me. Where is the elevator(lift, clinic, restaurant)?对不起,请问电梯(医务室、餐厅)在哪里?50).This way, please. 请这边走.51).After you, please. 您先请.52).Turn left/right. 往左/往右转.53).It’s in the lobby near the main entrance. 在大厅靠近大门.54).Go straight ahead. 一直走.55).Go down to the lobby. 下楼到大堂.56).Turn left at the first corner. 在第一个拐角处左转.57).Sorry, I’m not sure. If you’ll wait a minute, I’ll be glad to find out it for you.对不起,我不太清楚,请您稍等一会.我去帮您找一下.提醒用语58).Watch your step. 请走好!59).Please be careful. 请当心.60).Please don’t leave anything behind. 请别遗忘您的东西.61).Don’t worry. 别担心.62).Take it easy. 放心好了.63).Please don’t smoke here. 请不要在这里抽烟.告别语64).Goodbye. 再会.65).See you later. 等会见.66).Good night. 晚安.67).See you tomorrow. 明天见.68).Wish you a good dream! 祝您做个好梦!69).Goodbye and thank you for coming. 再见,谢谢您的光临.70).Goodbye and hope to see you again. 再见,希望再见到您.71).Have a nice trip! 一路平安!72).Wish you a pleasant journey! Good luck. 祝您路途愉快! 祝您好运!73).普通个人的称呼Sir 先生Madam 夫人/女士Miss小姐74).当知道客人的姓氏时:Mr. *先生Mrs. *夫人/女士75).团体客人的称呼:Gentlemen 先生们Ladies 女士们76).应答客人称呼的语句:Yes, sir/madam. 是/好,先生/夫人.77).I’ll be with you in a moment, sir. 我一会儿就回来,先生.78).当可以满足客人的要求时,应答:Certainly, sir/madam. 当然可以,先生/夫人.79).I’ll go and get it right away. 我马上去取.80).Immediately, sir. 先生,我马上就来.81).当不能满足客人的要求时,应答:Sorry, we don’t have .对不起,我们没有. 82).自我介绍时:My name is ,call me any time. I’ll very glad to be of service.我是,随时吩咐我,我乐意效劳.83).当不能答应客人的要求时:So sorry we can’t do that. It’s against our rules.对不起,我不能那样做,它违反酒店规定.84).当客人由于客气而给你赏物时:No. Thank you. You’re very kind.噢,不,谢谢您,您真是太客气了.或: It’s so kind of you. But no, thank you.85).当客人客气的与您先说“有个愉快的周末”等时,应回答:You too. 或The same to you. 祝您一样愉快.86).当客人因动作缓慢,拙劣而显尴尬时,应安慰客人说:Please take your time, sir. There’s no hurry.请慢慢来,先生,不必着急.87).要打断客人的谈话时,应说:Excuse me. May I take up a few moments of your time?对不起,我能占用一下您的时间吗?88).May I speak to you for a few minutes, sir/madam?对不起,我能和您说一会话吗?89).当客人催促您时,应回答:Sorry to have kept you waiting.对不起,让您久等了.90).向客人展示单据等时,应说:Here is your (bill, menu , key ), sir/madam.先生/夫人. 这是您的(帐单、菜单、钥匙).91).接受投诉或批评时,应回答:Thank you for telling us ,sir/madam. I assure you it won’t happen again.I’ll speak to our manager about it. Please accept our apology.先生/夫人.感谢您告诉我们,我保证以后不再发生此事.我会将此事告诉我们经理的,请接受我们的道歉.92).当处理错误或过失时,应说:I’m terribly sorry . There could have been some mistake. I do apologize.我非常抱歉,这里肯定有一些错误/过失, 我真诚的致歉.93).I’m sorry. I’ll look into the matter at once.对不起, 我马上去调查这件事.94).当你听不懂时, 应说:I’m sorry. I don’t understand. Could you please speak slowly?对不起, 我听不懂, 请您说慢点好吗?95).请客人作某和事情时,应说:Could you sign here ,please?请在这里签字好吗?96).May I ask you to return in 5 minutes, madam?夫人,请您5分钟后回来好吗?97).Could I have your room card, sir?先生,我能看一下您的房卡吗?98).Please come this way, sir.先生,请这边走.销售用语(管理用语)99).What kind of rooms(food) would you like to have?您需要什么样的房间? (你想吃什么菜?)100).Here is a brochure of our hotel and our tariff.这是介绍我们饭店的小册子和价目表.101).We’ll give you a 10%(ten percent) discount.我们给您九折优惠.102).We’ll offer tour guides complimentary breakfast.我们给陪同提供免费早餐.103).We accept your terms.我们接受您的条件.公关用语104).May I introduce myself?让我介绍我自已.105).May I present you a little souvenir?请接受我们的一点小纪念品.106).Let’s drink to our friendship!为我们的友谊干杯!107).Cheers! 干杯!Bottoms!征求意见用语:108).How do you like Chinese food?您喜欢中国菜吗?109).What do you think of our service?您对我们的服务有什么意见?110).Thank you for your comments(compliment, suggestion).谢谢您给我们提的意见(赞扬, 建议).111).I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的.112).In our hotel we don’t accept tips.我们饭店是不收小费的.113).I’m afraid you’ll have to pay for the damage.恐怕您得赔偿.114).Please don’t worry , sir. I’ll send someone up to your room right away.先生, 请不必担忧. 我马上派人到您的房间去.115).I can’t guarantee anything, but I’ll try my best.我不能保证, 但我会尽力而为.前厅部常用语:116). Have you made a reservation , sir?先生, 您预定了吗?117).How many people are there in your party ?您们一共多少人?118).We have single rooms , standard rooms and suites. What kind of rooms wouldyou like?我们有单人房, 双人房和套房. 您喜欢哪一种?119).How long will you stay?您打算住几天?120.)Would you fill in this form? May I give you a hand?麻烦您填一下表格, 要我帮忙吗?121).May I see your passport?请给我看一下护照.122).Please sign your name here. Here is your room card and room key.请在这里签名, 这是您的房卡和钥匙.123).How are you going to pay, in cash or by credit card?先生, 您是付现金呢, 还是信用卡?124).Please pay at the cashier’s desk over there .请到那边帐台付款.125).How many pieces of luggage do you have, sir?先生, 请问多少行李?126).Are these your luggage ? May I take them for you ?这是您的行李吗?我来帮您拿, 好吗?127).May I show you to your room, sir?先生, 我来带您到房间, 好吗?128).This is Business Centre.这是商务中心.129). I will send a fax to Germany.我要发一份传真去德国.130).Yes , sir . Could you tell me the fax number?先生, 那您能告诉我传真号码吗?131).Please hold the line a moment , I am putting you through to …请别挂, 我替您接……132).Please don’t hung up.请别挂电话.133).Could you repeat please?请您重复一遍好吗?134). Goood evening , operator, May I help you?晚上好, 我是接线员. 请问您要哪里?135). I’d like to be waken up tomorrow morning.Or: I’d like to have a morning call tomrrow.明天早上我想要叫醒服务.136).Certainly, sir. At what time would you like me to call?好的, 先生. 请问我们什么叫醒您?管家部常用语:137).Good morning. Housekeeping. * speaking. May I help you?早上好, 客房中心, * *在讲话, 有什么可以帮您吗?138).Housekeeping. May I come in?客房服务员, 我可以进来吗?139). Leave your laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中.140).One moment please, madam. I’ll bring them to you right away.等一会, 夫人. 我马上送来.141).Excuse me. Sir, Do you have any laundry to wash?请问您有衣服要洗吗?142).May I clean your room now, sir?我现在可以为您做房间吗?143).May I do the turn down service, madam?我可以为您做夜床吗?144).I’ll send a repairman to your room at once.我马上派维修人员过来.145).May I repair the …in your room now?我现在可以进来维修…吗?餐饮部常用语:146).Would this table be alright?请问这张桌子可以吗?147).Please have a seat , Sir. Here is the menu. May I take your order?先生, 请坐, 这是菜单, 您要点菜吗?148).What would you like to have, coffee or tea?您要喝咖啡还是茶?149).Would you like to have a drink first, sir?请问要先来一杯饮料吗, 先生?150).May I repeat your order , sir?请问我可以重复您的点菜吗?151).Your order will be ready in about five minutes.您点的菜一会儿就好.152).Would you like Chinese Food or Western Food?您喜欢用中餐还是西餐?153).How would you like your steak done?您的牛排要几成熟?154).Would you like to order anything else, sir/madam?请问您还要点其他东西吗, 先生/女士?155).How about some more beer?再来些啤酒怎么样?收银处常用语:156).How much would you like to change?请问您要换多少钱?157).Please write your name, passport number and room number on the slip.请在单子上写上姓名, 护照号码和房号.158).Please check it . Keep this exchange memo.请检查一下并保留好这兑换单.159).Did you take anything from the mini-bar, sir?请问先生您使用小酒吧里的食品了吗?160).Here’s your bill, please check it . Altogether the total is ____ yuan.这是您的帐单, 请核查, 总计人民币____元.161).Good bye. Have a nice trip. We all look forward to seeing you again soon.再见, 旅途愉快, 我们期待着不久再见到您.商场常用语:162).What can I show you ? 您要买什么?163).How do you like this fashion (color, size, design)?您喜欢这种款式(颜色, 尺寸, 图案)吗?164).Please feel free to look around, and do call me if you need anything.请随便看, 如果需要帮忙请叫我.165).The extra large size of this color is out of stock.这种颜色的特大号已经卖完了.166). You have made a good choice. You have very good taste.您真会买东西, 您眼力真好.康乐部常用语:167). We open from9:00a.m. till 10:00p.m. sir.我们从早上9点营业到晚上10点.168).Is it free of charge for in-house guests?对住店客人是免费的吗?169). How do you charge for playing billiard balls?我们想打台球. 收费多少?170).80 RMB per hour , sir.先生, 一小时收费人民币80元.171).Can I sign instead of paying in cash?我不付现金签单可以吗?172).I’d like to have massage. 我要按摩.173).Our massage time is from 8:00p.m. to 11:00p.m.我们的按摩时间为晚上8:00到11:00时.174).Would you like massage in your room or in the massage room?请问您是在房间按摩还是在按摩室.Part ThreeHousekeepingUnit One dialogue Chamber ServiceMaking up the RoomC: Housekeeping. May I come in?G: Come in.C: Good morning, Mr. Jackson. May I make up your room now?G: Can you clean the room around 11:30? I’m expecting a friend of mine. C: Certainly sir.Dialogue TwoThe Turn-down ServiceC: Good evening sir and madam. May I do the turn down service for you now?G: Please. But can you get me a flask of hot water first?C: Certainly. ……Here it is.C: …I hope I’m not disturbing you. Good night.G: The same to you.Notes to the Text课文注释To make up a room 整理房间Can you clean the room around 11:30?你能11:30左右打扫房间吗?I’m expecting a friend of mine.我在等一位朋友.Turn down夜床,做夜床May I do the turn-down service for you now?我可以现在为您做夜床服务吗?But can you get me a flask of hot water first?但你能否先给我拿一瓶热水?I hope I’m not disturbing you.希望没打扰您The same to you.也同样祝您.Dialogue ThreeProviding Equipment for GuestsAC: Good morning , Housekeeping. May I help you?G: Yes, can you give us two more quilts? We don’t like sleeping with the heater on.C: I see. May I know your room number, please?G: 1212.C: One moment, please. We’llsend them to you right away.BG: Hello. Do you have a hair dryer, please?C: Yes, shall I send it to your room now?G: Yes, please . My room is 412.C: One moment ,please….(She shows the guest how to use the hair-dryer.)Just plug into the 220V socket, then switch on. The temperature is adjustable.Notes to the Text课文注释to provide提供equipment设备Yes, can you give us two more quilts?是的,你能给我们添2条被子?We don’t like sleeping with the heater on.我不喜欢开着暖气睡觉.“with+名词+形容词或介词”说明附带情况.例如:To sleep with the windows open开着窗睡觉.To stand with a gun in hand手持枪站着We’llsend them to you right away.我们马上把它们送来.Just plug into the 220Vsocket, then switch on.只要插入220V插座,然后打开开关.The temperature adjust is adjustable.温度是可以调节的.Dialogue FourOpening the Door for a GuestG: Excuse me, miss. The room key is with my roommate. Can you open the door for me?C: Yes sir. May I see your hotel passport, please?G: Alright…Oh, my God! The hotel passport is not with me. Maybe, I left it in the room.C: May I know your name, please?G: Garry Jackson.C: Yes, Mr. Jackson, and your room mate’s name, please?G: ** Tarry.C: One moment.(After checking with the Reception Desk) Thank you for waiting, Mr Jackson. For your convenience, please bring the hotel passport with you. Have a good time.G: Thank you and the same to you.Notes to the Text课文注释The room key is with my roommate.房间钥匙在我同室的另外一个人处.May I see your hotel passport, please?我可以看一下您的房卡吗?Maybe, I left it in the room.也许我把它掉在房间里了.For your convenience , please bring the hotel passport with you. 为了您的方便,请带上房卡.*为了酒店和客人的安全,应按酒店规定,凭房卡为客人开门.Roommate 同室的人To check 核对Reception 接待Passport 护照,通行证Hotel passport 酒店通行证,房卡(welcome card 欢迎卡. room card 房卡)Dialogue FiveThere’s something wrong with the TV SetC: Good afternoon , Housekeeping . May I help you?G: Yes, the TV set in my room does not work properly. The picture is wobbly.C: I’m sorry. I’llsend someone to your room in a minute.C: Housekeeping .May I come in?G: Come on in.C: May I have a look at it?G: Here it is.C: (Tries to fix it but vain) I’llsend an electrician to have it repaired. One moment, please.C: (In five minutes, an electrician comes.客房常用英语单词1 air condition 空调器21 bedside lamp 床头灯2 switch 开关22 bedstead 床架3 towel coverlet 毛巾被23 blanket 毯子/毡子4 ashtray 烟灰缸24 blind/window shade/window curtain 窗帘5 balcony 阳台25 bulb 灯泡6 balustrade 楼梯栏杆26 cafe 咖啡室7 bar 酒吧27 cafeteria 自助餐厅8 barber's shop理发室28 carpet 大地毯9 basin 洗脸池29 ceiling 天花板10 bath in tub 盆浴30 cloak room 衣帽间/寄物处11 bath room/shower room 浴室31 clothes stand/clothes three 衣帽架12 bath towel 浴巾32 coat hanger/dress hanger/clothes hanger 衣架13 bath tub 浴盆33 comb 梳子14 bathrobes 浴袍34 corridor 走廊15 bayonet socket bulb 卡口灯泡35 courtyard 院子16 bed clothes 床上用品36 double bed 双人床17 bed room 寝室37 dress-case 化妆箱18 bed sheet 床单38 dressing gown 睡袍/晨衣19 bed spread 床罩39 dressing rooms 化妆室20 bedside cupboard 床头柜40 dressing table 化妆台/梳妆台41 dustbin 垃圾桶62 lamp stand 灯座42 eiderdown quilt 鸭绒被/垫 63 laundry bag 洗衣袋43 electric fan 电扇64 lawn 草坪44 feather bed 鸭绒垫/垫床65 lift/elevator 电梯45 filament 灯丝66 lobby/hall 大厅46 fluorescent lamps/lighting 日光灯67 lounge 休息室47 fountain 喷水池68 massage 按摩48 frosted bulb 磨砂灯泡69 mat 席子49 full-length mirror 穿衣镜70 mattress 床垫50 garden 花园71 mini bar 迷你吧51 glass 玻璃杯72 mosquito net 蚊帐52 hair dryer 吹风机73 newsstand 售报亭53 hat rack 帽架74 night club 夜总会54 HBO movie 全日电影频道75 oil painting 油画55 health club 健身中心76 opal bulb 乳白灯泡56 heating 暖气77 picture frame 镜框57 In house movie 酒店中文录像节目78 pillow 枕头58 In house music radio channel 客房音乐广场79 pillow case/slip 枕套59 In-Room safe 房内保险箱80 push button 按钮60 ink stand 墨水缸81 quilt 被子61 lamp shade 灯罩82 radiator 散热器/暖气炉83 radio set 收音机104 tea table 茶几84 razor 剃须刀105 telephone director 电话本85 reading/desk/table lamp 台灯106 television set 电视机86 rug 小地毯107 tennis courts 网球场87 sauna/steam bath 蒸汽浴108 thermos bottle 热水瓶88 screen 屏风109 toilet paper 手纸/卫生纸89 screw socket bulb 螺旋灯泡110 toilet roll 一卷卫生纸90 settee 长沙发111 toilet soap 香皂91 shower bath 淋浴112 toilet table 梳妆台92 single room 单人房113 toilet/water closet 厕所93 single bed 单人床114 tooth brush 牙刷94 sitting room 客厅115 tooth paste 牙膏95 socket 插座116 towel horse 毛巾架96 sofa 沙发117 towel rack/rail 毛巾架/杆97 spittoon 痰盂118 transformer 变压器98 spring mattress 弹簧床垫119 TV transmission satellite 电视卫星转播99 stairs 楼梯120 twin beds 成对双人床100 stool 凳子121 valve 阀门101 suite 套房122 Venetian blind 百叶窗102 swimming pool 游泳池123 ventilator 通风设备103 tap 龙头124 wall lamp 壁灯125 wardrobe 壁橱146 ground towel 地巾126 waste paper basket 废纸篓147 bath towel 浴巾127 window board 窗台板148 sanitary bag 卫生袋128 window frame 窗框149 hand towel 手巾129 window sill 窗台/门槛 150 face towel 面巾130 woolen banket 毛毯151 cloth line 晾衣绳131 writing paper 信纸152 slipper 拖鞋132 electric kettle 电水壶153 shoe shine cloth 擦鞋布133 ice bucket 冰桶154 shoe horn 鞋拔134 remote control 遥控器155 match 火柴135 stationary folder 文件夹156 wall painting 壁画136 ball pen 圆珠笔157 coffee table 咖啡桌137 sewing kit 针线包158 arm-chair 扶手椅138 cotton buds 棉花棒159 bath rug 防滑垫139 shower cap 浴帽140 bath foam 沐浴露141 conditioning shampoo 洗发液142 body lotion 润肤液143 tissue 面巾纸144 hand soap 手皂145 bath soap浴皂。
酒店常用英语
酒店常用英语如下：1. 预定房间：- I would like to make a room reservation.（我想预定一个房间。
）- Can I book a room for [number of nights]?（我可以预订[number of nights]晚的房间吗？）- What are your room rates?（你们的房间价格是多少？）- Do you have any available rooms for [date]?（你们有[number of rooms]个房间在[date]日期可用吗？）2. 入住和退房：- I have a reservation under the name of [your name].（我有一个以[你的名字]预订的房间。
）- What time is check-in/check-out?（入住/退房时间是几点？）- Could you please provide me with a key card for room [room number]?（请给我提供[房间号]的房卡。
）- I would like to extend my stay for [number of nights].（我想延长[number of nights]晚的住宿。
）- Can I have a late check-out?（我可以延迟退房吗？）3. 房间设施：- Is breakfast included in the room rate?（早餐包含在房价内吗？）- Could you send someone to fix the air conditioning in my room?（能派人来修理我房间的空调吗？）- Can I have an extra pillow/blanket/towel, please?（我可以要一个额外的枕头/毯子/毛巾吗？）- How does the Wi-Fi work in the hotel?（酒店的Wi-Fi如何使用？）- Is there a hairdryer/iron in the room?（房间里有吹风机/熨斗吗？）4. 其他服务：- Where is the nearest restaurant/bank/pharmacy?（最近的餐厅/银行/药店在哪里？）- Can you help me arrange transportation to the airport/train station?（你能帮我安排去机场/火车站的交通吗？）- Could you recommend any local attractions or sightseeing spots?（你能推荐一些当地的景点吗？）- What time does the hotel gym/pool/spa open/close?（酒店的健身房/游泳池/水疗中心什么时候开放/关闭？）。
酒店常用英语
酒店常用英语Lobby 大堂Front office 前厅Receptionist 前台接待员Register 登记R.C registration card 登记单Reservation list 预定单Waiting Reservation list 等候预定Overbooking 超额定房Fully booked 满房Procedure 手续，程序Form 表格Message 留言Breakfast coupon 早餐券Voucher 优惠券Promotion 推广Discount 折扣Room card/key 房卡Group rooming list 团队用房单Room status 房态Vacant ready 可卖房Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend 延长Extend departure 延期Extend stay 续住Postpone/delay 延期Cancel 取消Guarantee 担保Confirm 确认Accept 接受Inform 通知Count 数，点数Apologize道歉Suggest 建议Arrange 安排Deliver 投递，传送Prepare 准备Send 派遣Scan 扫描Block 阻塞Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 日用房House use 酒店用房Discrepancy 误差Complimentary room 免费房Occupancy 出租率Room type 房型Single room 单人房Double room 双人房Twin room/Standard room 标准间Suite （一套）房间，指拥有一室一厅或多室多厅的房子King Executive Suite 行政套房Deluxe Executive Suite 豪华行政套房Premier Suite 至尊套房Presidential Suite 总统套房EF, Executive Floor 行政楼层Conference room 会议室Multi-function hall 多功能厅Balcony 阳台Scene 景色，景象Counter 柜台Bath 浴室Shower 淋浴Extra bed 加床Room rate 房价Room charge 房租Special rate 优惠价Market price 市价Service charge 服务费Price list 价目表Room charge sheet 房价表Upgrade 升级Forecast 预报Package 包价Walk in 散客（无预定）Deposit 押金Receipt 收据Credit card 信用卡Great Wall Card 长城卡Master Card 万事达卡American Express Card运通卡VISA Card 维萨卡Check/Cheque 支票Travel cheque 旅行支票Bank draft 汇票foreign currency外币Currency 货币Exchange 兑换Exchange rate/Rate of exchange 兑换率Conversion rate 换算率Cash 现金Coin 硬币Exchange memo 兑换水单Identity card 身份证Passport 护照Address 地址Visa 签证Visa available 签证有效期Nationality 国籍Signature ( sign) 签字Change room 换房Fine 罚金Miscellaneous charge 杂费Procedure fee 手续费Bill 账单Invoice 发票Direct bill Purchase 购买Free of charge 免费Off-season 淡季Peak-season 旺季Copy 复印Print 打印Fax 传真Envelope 信封，封套Staple 订书钉Stick 粘贴，张贴Sticker 背后有粘胶的标签。
【酒店】酒店基本实用大全英语
酒店的中文解释基本解释1. [public house]∶喝酒的地方2. [hotel] 〈方〉∶较大而设备好的旅馆酒店的英文翻译1.a wineshop; a public house; a liquor shop（一）酒店餐厅英语酒店餐厅英语（一）Plate盘子Dish碟子菜盘Saucer茶碟Bowl碗Soupbowl汤碗Soupplate汤盘Soupcup汤杯Dessertplate点心盘Cheeseplate奶酪盘Fingerbowl洗手盅酒店餐厅英语（二）Cutlery刀叉餐具Tableknife餐刀Carvingknife切肉用的餐刀Fishknife切鱼刀Butterknife黄油刀Fruitknife水果刀Cakeknife切蛋糕刀酒店餐厅英语（三）Fork叉子Dessertfork点心叉Soupladle汤勺（长把）Soupspoon汤匙Dessertspoon点心匙Coffeespoon咖啡勺Teaspoon茶勺Breadbasket面包篮酒店餐厅英语（四）Sugarbowl糖罐Milkjug奶罐Buttercontainer黄油罐Butterdish黄油盘Cruststand调味品架Crust酱油醋瓶Pepperbox胡椒面盒Pepperbottle胡椒面瓶餐具:酒店餐厅英语（五）coffeepot咖啡壶coffeecup咖啡杯papertowel纸巾napkin餐巾ablecloth桌布tea-pot茶壶teaset茶具teatray茶盘caddy茶罐酒店餐厅英语（六）dish碟plate盘saucer小碟子ricebowl饭碗chopsticks筷子soupspoon汤匙酒店餐厅英语（七）knife餐刀cup杯子glass玻璃杯mug马克杯picniclunch便当fruitplate水果盘toothpick牙签酒店餐厅英语（八）盘Plates餐盘Plate椭圆形盘ovalplatter 蔬菜盘vegetabledish 色拉盘saladplate调味盘relishdish甜点盘dessertplate 水果盘fruitplate垫盘serviceplate托盘tray酒店餐厅英语（九）碗Bowls饭碗ricebowl汤碗soupbowl甜食碗dessertbowl 色拉碗saladbowl瓷碗porcelainbowl搪瓷碗enamelbowl（二）酒店客房英语酒店房态英语（一）1、VC（Vacant Clean ）空房2、VD（Vacant Dirty）走客房3、OD（Occupied Dirty）未做住客4、OC（occupied clean）已做住客5、O.O.O (Out Of Order)待修房6、ECO (Estemated Check Out)预计退房7、NS（No Smoking）无烟房8、S/O (Slept Out)外睡房9、D/L (Double Lock)双锁房酒店房态英语（二）10、DND (Do Not Disturb)请勿打扰11、MUR(Make Up Room)请即打扫12、RS (Refuse Service)拒绝服务13、N/B (No Baggage)无行李14、L/B (Light Baggage)少行李15、VIP（Very Important People）重要客人16、LSG(Long Staying Guest)长住客17、C/O (Check Out) 结帐18、C/I (Check In)入住标准双人间（ST）标准单人间（SK）豪华双人间（DT）豪华单人间（DK)商务套房（JS）1.酒店客房英语---不要太顾及文法针对情况应对作答俗语说“熟能生巧”只要多听多讲多练习，自然能说得很流利。
酒店常用英语
翻译对照词汇表Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复酒店岗位：Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间 a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李 a piece of baggage/luggage背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn – down service打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
五星级酒店常用英语单词
五星级酒店常用英语单词客房设施Bed：床Pillow：枕头Blanket：毯子Wardrobe：衣柜Desk：写字台Chair：椅子Lamp：灯Mirror：镜子Air conditioning：空调Heater：暖气Bathroom：浴室Shower：淋浴Bathtub：浴缸Sink：洗手池Toilet：马桶（也常用“Toilet”的变体“Toilet/Lavatory”或“WC”表示）Towel：毛巾Soap：肥皂Shampoo：洗发水Conditioner：护发素房间服务和便利设施Room service：客房服务Wake-up call：叫醒服务Laundry service：洗衣服务Mini-bar：迷你吧Safe：保险箱Television：电视Telephone：电话Wi-Fi：无线网络Card：房卡客人需求和问题Extra pillow：额外的枕头The air conditioning is not working：空调不工作了Could you please bring me some more shampoo?：请给我带些更多的洗发水Can I have an extra towel?：我可以要一条额外的毛巾吗？The TV remote control is missing：电视遥控器不见了客房清洁和整理Housekeeping：客房清洁服务Change the bed sheets：更换床单Vacuum the carpet：吸尘地毯Replace the towels：更换毛巾。
酒店常用英语
• 46、For IDD line ,please dial 9 first ,then the country code ,area code and telephone number . 拨打国际长途电话，请先拨9，然后再拨国家代码，区号和 电话号码。 • 47、For IDD line, the charge is RMB8 per minute. 国际长途每分钟8元。 • 48、For DDD line, the charge is RMB 0.7 per minute . 国内长途每分钟7毛钱。 • 50、We have sauna/massage /foot massage/ ……service, on the third floor. 我们三楼提供桑拿、按摩、足浴等服务。 • 51、We offer this service in our hotel.我们酒店提供此项服务。 • 52、You can take a sauna bath there.您可以在那洗桑拿浴。 • 53、I’m terribly sorry to hear that . 听到这样的事情，我真是非常遗憾。 • 54、I will contact with engineer to repair it . 我马上联系工程师将它修复。
• 9、We have standard rooms, single rooms, Garden 、 suite and presidential suite. 我们有标间、单人间、花园套房及总统套房。 我们有标间、单人间、花园套房及总统套房。 • 10、How long do you plan to stay? 、 请问您预计住几天？ 请问您预计住几天？ • 11、May I see your passport ? 、 我能看一下您的护照吗？ 我能看一下您的护照吗？ • 12、Your room charge for one night is 、 RMB***,sir/madam. 先生/女士 您一晚的房费是***元 女士， 先生 女士，您一晚的房费是 元 • 13、The room charge is include two breakfast. 、 房价包含两份早餐。 房价包含两份早餐。 • 14、please pay RMB300 as deposit. 、 请支付300元作为押金。 请支付 元作为押金。 元作为押金 • 15、How would you like to make the payment, in cash 、 or by credit card? 请问您打算如何付款？现金支付还是信用卡？ 请问您打算如何付款？现金支付还是信用卡？ • 16、If you need the room service ,please dial8800. 、 如果您需要客房送餐，请拨8800. 如果您需要客房送餐，请拨
酒店常用英语
1.Good morning，sir. 早上好，先生。
2.Good afternoon，madam. 中午好，太太。
3.Good evening，sir. 晚上好，先生。
4.Good night，madam. 晚安，夫人。
How are you？你好吗？Fine，thank you，and you？很好，谢谢，您呢？Fine，thanks. 很好，谢谢。
5.How do you do？您好？How do you do！您好！6.Welcome to our hotel. 欢迎光临我们饭店。
7.May you enjoy your stay in our hotel. 祝您住店期间愉快。
8.Hope you had a good trip. 希望您旅途愉快。
9.Hope you have a good journey. 祝您旅途愉快。
10.It’s nice to meet you，sir. 见到您很高兴，先生。
11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。
我叫×××12.Welcome you back，sir. 欢迎您回来，先生。
13.Nice to see you again，madam. 很高兴又见到您，夫人。
14.Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。
15.Have a nice day. 祝您今天愉快。
16.Have a good evening. 祝您度过一个愉快的夜晚。
17.Have a good weekend. 祝您周末愉快。
18.Good night and have a good rest. 晚安，祝您休息好。
19.Good night and pleasant dreams. 晚安，祝您做个好梦。
酒店基础英语
Hold on, please. I’ll put you through. 请别挂，我马上给您转过去。
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4 提供帮助 May I help /assist you?我能帮您做什么吗？ One moment, please.请稍等。
5 致谢 thank you /thank you very much.谢谢你！ Thanks./thanks a lot.多谢了！ thank you for your help.谢谢你的帮助！
Our department
部门名称
MEODn值g班i经n理eering 工程部 Security 保安部
it’s over there ! Beach沙滩
Barbecue烧烤
Human resource 人力资源部 Housekeeping 客房部
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Useful sentences
常用句子
Your room number, please. 请问您的房号?
5 .告别/祝福 Good-bye /bye /See you. 再见 . Hope to see you again.
我希望能再见到您 Have a nice trip. /Have a good time.
祝您一路顺风./祝您快乐!
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Useful sentences
常用句子
How do I get to the Sanya? 我怎么去三亚？
Gym 健身房
Conference room会议室
Laundry service洗衣服务
Swimming pool游泳池
Beach沙滩
酒店常用英语
酒店常用英语escalator 自动楼梯elevator , lift 电梯ground floor (英)底层,一楼first floor (英)二楼,(美)一楼second floor (英)三楼,(美)二楼floor 楼层,地板balcony door 阳台门table 桌子desk 书桌drawer 抽屉chair 椅子rocking chair 摇椅armchair 扶手椅counch (小)沙发easy-chair 安乐椅bedclothes 床上用品quilt 被子cotton quilt 棉被feather-quilt 鸭绒被blanket 毯子sheet 床单mattress 床垫pillow 枕头pillowcase 枕套客房设备、用品pouring cup 口杯toilet mirror 梳妆镜music stool 琴凳electric kettle 电热水壶floor lamp 落地灯TV turntable 电视机转盘armchair 圈椅T oilet Paper Carton厕纸盒door key 门钥匙door chain 防盗链bathroom cabinet 卫生间镜箱lobby carpet 走廊地毯woollen carpet 纯毛提花毯synthetic fibre carpet化纤地毯Wardrobe 衣橱Shoes shine 鞋油Cloth Brush 衣刷Adjust handler 调节器Stirrer 搅拌棒Ventilator 通风口Key insert 钥匙缝Outlet 电源插座Closet 壁橱Transformer 变压器Switch 开关Adaptor 插座Ceiling 凳子Lamp shade 灯罩Waste bin 垃圾桶Scissors 剪刀Slipper 拖鞋Shoes horn 鞋拔Hanger 衣架Pajama 睡衣Hair drier 吹风机Scent, Perfume 香水Shaver, Razor 剃须刀，剃刀Cotton Swob 棉花棒Bath foam 沐浴液Facial tissue 面巾纸Napkin 餐巾纸Scale 秤Blade 刀片Detergent 洗衣粉Lotion 润肤露Faush 水箱Plug 橡皮塞Spray 喷头Faucet tap 水龙头Shower cap 浴帽Sponger 海绵刷T oothpaste 牙膏Sanitary 卫生袋T owel rail 毛巾架Floor towel 脚巾Body towel 浴巾Soap dish 皂缸Bath mat 垫巾Bath tub 浴缸Monitor 监控器Distilled water 蒸馏水Mineral water 矿泉水T ariff 价目表T oilet bowl 马桶detector 烟雾报警器Leaking 漏水Bed side table 床头柜Head board 床头板Bed cover 床罩Pillow (case) 枕头(套) Blanket 羊毛毯Mattress 床垫Foundation 床垫架Quilt 被子Feather quilt 鸭绒被Rug 小地毯Spring 弹簧床Fabric sofa 布沙发Desk lamp 台灯Floor lamp 落地灯Carpet 地毯Remote control 遥控器Freezer 冰箱Door latch 门闩Knob 门把手Fire escapes 逃生图Peep hole 猫眼Dressing table 梳妆台Curtain 窗帘Stationery 文具Cushion 椅垫Screen 屏风Hot water flask 热水瓶Comb 梳子venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画drawer 抽屉cushion 靠垫，垫子socket 插座，插口voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器。
酒店基础常用英语
FOR ALL HOTEL GUEST SERVICE AGENT所有酒店员工用Basic English- Greeting 基础常用英语- 问候：1.Good morning, Sir/Ma’am! 早上好！先生/太太2.Good afternoon, Sir/Ma’am! 下午好！先生/太太3.Good evening, Sir/Ma’am! 晚上好！先生/太太4. Good night, Sir/Ma’am! 晚安！先生/太太5. How do you do! 您好6.Nice to meet you! 很高兴见到您！7.Welcome to our hotel, sir! 先生，欢迎您到我们酒店来！8.Hello! Long time no see, Mr. Chau! 您好！好久不见！9.Hello! How are you, Mr. Danny? 您好！您好吗，丹尼先生？10. Hello, how are you? 您好吗？11.Fine, thanks. And you? 很好，谢谢！您好吗？Basic English1- Farewell 基础常用英语1- 道别：12.Good bye! 再见！13.Have a nice day! 祝您过得愉快！14.Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
15.I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。
（客人刚入店时）16.I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）17.I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。
（客人离店时）18.Goodbye and thank you for coming. 再见，谢谢您的光临。
酒店英语__.doc
酒店客房基础英语酒店基础英语——客房基本句型一、打扫房间1、 Housekeeping. May I come in?客房服务员，我能进来吗？2、 I’m sorry to trouble you, sir May I clean the room now? 对不起，打扰了，先生，现在我能为您打扫房间吗？3、 Would you like me to make your bed now?现在我能为您整理床铺吗？4、 When would you like me to do room , sir?您要我什么时候来为您整理房间，先生？5、 Shall we come back later?我们等一会再来，好吗？6、 I hope I’m not disturbing you.我希望没有打扰您7、 I’m coming to change the sheets and pillowcases.我来调换床单和枕套8、 We will come and clean your room immediately.我们马上就来打扫您的房间。
9、 Can you tell me your room number?您能告诉我您的房号吗？10、A repairman will come and check it right away.修理工会马上来检查。
11、 Don’t worry .We will help you to look for it.不要担心,我们会帮您寻找的。
12、 Have you check your room?您检查过您的房间了吗？13、 It takes half an hour to finish cleaning .打扫房间一般花半个小时。
14、 It will take 6 hours to repair the water pipes .修理水管要花6个小时。
15、 Let me inqure about it and I’ll let you know as soon as possible .让我来询问此事，我会尽快答复您。
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PART ONE 第一部分
FOR ALL HOTEL GUEST SERVICE AGENT
所有酒店员工用
Basic English- Greeting 基础常用英语- 问候：
1.Good morning, Sir/Ma’am! 早上好！先生/太太
2.Good afternoon, Sir/Ma’am! 下午好！先生/太太
3.Good evening, Sir/Ma’am! 晚上好！先生/太太
4. Good night, Sir/Ma’am! 晚安！先生/太太
5. How do you do! 您好
6.Nice to meet you! 很高兴见到您！
7.Welcome to our hotel, sir! 先生，欢迎您到我们酒店来！
8.Hello! Long time no see, Mr. Chau! 您好！好久不见！
9.Hello! How are you, Mr. Danny? 您好！您好吗，丹尼先生？
10. Hello, how are you? 您好吗？
11.Fine, thanks. And you? 很好，谢谢！您好吗？
Basic English1- Farewell 基础常用英语1- 道别：
12.Good bye! 再见！
13.Have a nice day! 祝您过得愉快！
14.Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
15.I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。
（客人刚入店时）
16.I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）
17.I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。
（客人离店时）
18.Goodbye and thank you for coming. 再见，谢谢您的光临。
19.Goodbye and hope to see you again. 再见，希望再见到您。
20.We look forward to having you stay with us again. 希望下次您还来我们酒店！
21.Have a nice trip! 一路平安！
22. Wish you a pleasant journey!
23. Good luck! 祝您旅途愉快！祝您好运
Basic English - Appreciation 基础常用英语- 感谢
24.I’m so appreciated!我十分感激！
25.Y ou are so kind! 您真是太好了！
26.Oh, what kind of you! 噢，您真是太好了！
27.Oh, so nice of you! 噢，您真是太好了！
28.Thank you for your compliment! 感谢您的赞扬！
29.Thanks! / thank you very much! 非常谢谢您！
Basic English - Courtesy 基础常用英语- 客气话
30.Not at all. I just do my part. 不客气，我只是尽我的义务。
31.I’m at your service.我随时为您服务。
32.That’s all right.没什么。
33.Sure! My pleasure! 当然，愿意为您效劳！
34.Y ou are welcome. 不客气。
（您是受欢迎的！）
Basic English- Apologize 基础常用英语- 道歉：
35.I’m sorry! 真对不起！
36. I apologize! 很抱歉！
Basic English – Giving Directions 基础常用英语- 指路：
37.Excuse me, where is the washroom (restroom, elevator)? 对不起，请问------------
toilet/ 洗手间
Western Restaurant/ 西餐厅
Chinese restaurant/ 中餐厅
business center/ 商务中心
tickets center/ 售票中心
convention center/ 会议中心
shop/ 小商场
elevator / lift 电梯
clinic / in-house doctor? 医务室------怎么走？
38.This way, please. 请这边走
39.Would you mind coming with me? 请您随我来，好吗？
40.Turn left /right. 往左转/右转。
41.It’s in the lobby near the main entrance.在大厅靠近大门。
42.It’s in the basement at the end of the corridor.在地下室走廊尽头。
43.Go ahead, and turn to the left/right. 直走，然后向左/右拐。
44.It is on the second floor. 它在二楼。
45.Go upstairs to the third floor. 上楼到第三层楼。
46.Take the lift to the forth floor. 您可以乘电梯到四楼。
47.It is next to the concierge office. 它在礼宾部办公室旁边。
48.It is opposite the lobby. 它在大堂对面。
49.It is in front of Front Desk. 它在前台前方。
50.It is near by the tickets center. 它在售票中心旁边。
51.Turn left/right and go straight to the corner. (lift). 向左/右转，然后一直走向拐角(电梯)。
Basic English - Reminder 基础常用英语–提醒语：
52.Watch your step please! 请注意脚下！
53.Be careful, please! 请小心！
54.Do not worry! 不要担心！
55.Take it easy! 放轻松！
56.Please do not smoke here! 请不要在这里吸烟！
57.Please do not leave anything behind! 请别落下什么东西！。