国际营销课后习题

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国际市场营销学课后题作业答案

国际市场营销学课后题作业答案

国际市场营销学作业第一章1、什么是市场营销?市场营销的基本要素是什么?市场营销有哪些主要职能?答:市场营销是个人和集体通过创造,提供出售,并同别人自由交换产品和价值,以获得其所需所欲之物的一种社会和管理过程。

市场营销的基本要素:产品、品牌、价格、渠道、推广、促销。

市场营销的主要职能:(1)采购与销售(2)分销与存货(3)质量与数量(4)促销与信息(5)财务与风险2、目前有哪些市场营销组合理论?各有哪些优势和不足?答:(1)4P理论:产品Product、价格Price、渠道Place、促销Promotion(2)7P理论:4p理论+人(People )、过程(Process)、物质环境(Physical Environment)。

(3)11P理论:4p+政府权力(Power)、公共关系(PublicRelations) 、调研(Probe)即探索、区隔(Partition)即市场细分的过程、优先(Priorition)即选出我的目标市场;、定位(Position) 、员工(People)第二章1、国际市场营销的政治环境包括哪些?答:(1)国际政治局势(2)国家间关系(3)民族主义4、造成政府不稳定的常见因素有哪些?答:政治制度、政治稳定性、政策连续性、行政干预、行政效率。

第三章1、什么是经济环境?答:经济环境是指构成企业生存和发展的社会经济状况和国家经济政策,是影响消费者购买能力和支出模式的因素,它包括收入的变化,消费者支出模式的变化等5、请举例说明地区性经济组织在国际市场营销中的积极意义。

答:举例:中美洲一体化体系,成立于1991年12月在洪都拉斯召开的第十一次中美洲国家首脑会议上签署的“特古西加尔巴声明”建立的。

总部:萨尔瓦多首都圣萨尔瓦多。

成员国:萨尔瓦多、洪都拉斯、尼加拉瓜、危地马拉、哥斯达黎加、巴拿马和伯里兹,共7个职能:协调和推进一体化进程,促进中美洲,地区的和平、民主与发展。

地区性经济组织的积极意义:是全球经济一体化的重要表现,也为全球经济一体化的进一步发展以及全球经济的整合奠定了坚实的基础,为平衡某一地区的经济发展水平,缩小国家、地区间的贫富差距做出了巨大贡献。

国际市场营销学习题及答案

国际市场营销学习题及答案

精心整理一、单项选择题(本大题共 15小题,每小题 1 分,共 15分)在每小题列出的四个选项中只有一个选项是符合题目要求的,请将正确选项前的字母填在题后的括号内。

1.跨国营销是国际营销的发展阶段之一,一般认为该阶段始于( ?)A.20 世纪 50 年代B.20 世纪 60年代C.20世纪 70年代D.20 世纪80年代2.服务可分为要素性和非要素性两类,下列各项中属于要素性服务的是(?)A. 运输B.保险C.劳动力D.咨询3.政府在经济发展中扮演的角色是( ?)A. 参与者与管理者B.参与者与决策者C.参与者、管理者、决策者D.管理者与决策者4.企业为了明确市场机会或为了明确某一问题的性质、情况和原因等而进行的研究属于( ?)A. 探索性研究B.描述性研究C.因果性研究D.预测性研究5.在选择目标市场的策略中,不追求在整体市场上占据最大市场份额的精心整理策略为(?)A. 无差异性营销策略B.差异性营销策略C.集中性营销策略D.分散性营销策略6.在产品生命周期各阶段中,企业需要侧重于加强成本和质量控制,增强、维护产品和商标信誉的阶段是( ?)A. 投入期B.成长期C.成熟期D.衰退期7.在波士顿矩阵分析法中,销量增长快、市场占有率低的产品称为(?)A. 金牛产品B.明星产品C.问题产品D.瘦狗产品8.企业在选择服务水平时,除了服务水平的适应性外,还要考虑的一个因素是服务水平的( ?)A. 经济性B.选择性C.独创性D.竞争性9.在国际市场进入模式中,以 "新产品-新需求-国际市场 "为基本格局的是( ?)A. 市场渗透型模式B.产品开发型模式C.市场开发型模式D.多种经营型模式10.按国际上的通常定义,下列项目中不属于服务产品的是(?)A. 保险B.运输C.旅游D.技术专利11.在商品价格构成要素中,最基本、最主要的因素是( ?)A. 价值B.成本C.利润D.边际效用12.收购和创建是跨国公司对外投资的两种方式,与收购相比,创建这种方式的优点是( ?)A. 有利于迅速进入市场B.有利于扩大经营范围C.有利于管理D.失败率低13.企业的定价目标的基本类型有( ?)A. 利润目标、竞争目标、发展目标B.利润目标、市场目标、竞争目标C.利润目标、市场目标、发展目标D.利润目标、市场目标、发展目标14.国际促销的实质是信息沟通的过程,在这个过程中,接收和理解信息的环节是(?)A. 编码B.信息渠道C.解码D.反馈15.国内出口中间商类型很多、特点各异,其中不拥有产品所有权的出口中间商是(?)A. 国际贸易公司B.出口直运批发商C.出口经营商D.国外设在本国的常驻采购商精心整理二、多项选择题(本大题共 10小题,每小题 2 分,共 20分)在每小题列出的五个选项中有二至五个选项是符合题目要求的,请将正确选项前的字母填在题后的括号内。

国际市场营销 全球营销学每章课后习题答案

国际市场营销 全球营销学每章课后习题答案

全球营销学第四版每章课后习题答案第一章Introduction to Global Marketing1.What are the basic goals of marketing? Are these goals relevant to globalmarketing?P31、Surpass the competition at the task of creating perceived value for customers2、The Guide line is the value equation –Value = Benefits/Price (Money, Time, Effort, Etc.)P42.What is mean by “global localization”?(全球本土化策略)Is Coca-Cola a globalproduct? Explain.The phrase “global localization” represents an attempt to capture the spirit of the rallying cry for o rganizations in the 21st century, namely, “think globally, act locally.”Most people will agree that Coca-Cola is a global product by virtue of the fact that it is available in more than 195 countries in red cans bearing the distinctive signature style. It must be noted, however, that customer service efforts are adapted to the needs of particular markets, e.g., vending machines in Japan. Thus, Coca-Cola is both global and local.3.Describe some of the global marketing strategies available to companies. Giveexamples of companies that use the different strategies.Global marketing strategies: 1. global market participation is the extent to which a company has operations in major world markets; 2. standardization versus adaptation is the extent to which each marketing mix element can be standardized or adapted in various country markets; 3. concentration of marketing activities is the extent to which activities related to marketing mix are performed in one or a few country locations; 4. coordination of marketing activities is the extent to which activities related to marketing mix are performed interdependently around the globe; 5. integration of competitive moves is the extent to which a firm’s competitive marketing tactics in different parts of world are interdependent.Examples: 1. Coke is the best-known, strongest brand, as the Coca-Cola Company, supporting its Coke, Fanta, and Powerade brands with marketing mix elements both that are globe and local, is adept at adapting sales promotion, distribution, and customer service efforts to local needs;2. Mcdonald’s business model is a restaurant system that can be set up virtually anywhere in the world and offers core menu items-hamburgers, French fries, and soft drinks-in most countries, and the company also customizes menu offerings according to local eating customs.4.How do the global marketing strategies of Harley-Davidson and Toyota differ?Harley-Davidson motorcycles are known the world over as “the” all-American motorcycle. Harley’s mystique and heritag e are associated with the USA. The company backs up this positioning with exports from two U.S. manufacturing locations. By contrast, Toyota builds some models (e.g., Camry and Avalon) for the U.S. market in the U.S., a fact that Toyota stresses in its American ad. Thus, Harley-Davidson serves global markets while sourcing locally, while Toyota’s strategy calls for serving world markets and using the world as a source of supply.5.Describe the difference between ethnocentric, polycontric, regiocentric, andgeocentric management orientations.The premise of an ethnocentric orientation is that home country products and management processes are superior. An ethnocentric company that neither sources inputs from, nor seeks market opportunities in the world outside the home country may be classified as an domestic company. A company that does business abroad while still presuming the superiority of the home country may be classified as an international company. Such a company would rely on an extension strategy whereby it would export, without adaptation, products designed for the domestic market.The polycentric orientation that predominates at a multinational company leads to aview of the world in which each country markets is different from the others. Local country managers operating with a high degree of autonomy adapt the marketing mix in a polycentric, multinational company. Managers who are regiocentric or geocentric in their orientations recognize both similarities and differences in world markets. Market opportunities are pursued using both extension and adaptation strategies. The regiocentric and geocentric orientations are characteristic of global transnational companies.OrEthnocentric orientation: home country is superior to the rest of the world, sees similarities in foreign countries,leads to a standardized or extension approach; Polycentric orientation: the opposite of ethnocentrism, each country in which a company does business is unique, sees differences in foreign countries, leads to localized or adaption approach; Regiocentric orientation: a region becomes the relevant geographic unit; management`s goal is to develop an integrated regional strategy; Geocentric orientation:views the entire world as a potential market and strives to develop integrated world market strategies.6.Identify and briefly describe some of the forces that have resulted in increased globalintegration and the growing importance of global marketing.P21+Driving Forces:Regional economic agreements、Market needs and wants、TechnologyTransportation and communication improvements、Product development costs、Quality、World economic trends、LeverageRestraining Forces:Management myopia、Organizational culture、National controls 7.Define leverage and explain the different types of leverage utilized by companieswith global operations.Define leverage:P25第二章The Global Economic Environment1.Explain the difference between market capitalism, centrally planned capitalism,centrally planned socialism, and market socialism. Give an example of a country that illustrates each types of system.Market capitalism is an economic system in which individuals and firms allocate resources and production resources are privately owned. (England).Centrally planned capitalism is an economic system in which command resource allocation is utilized extensively in an environment of private resource ownership. (Sweden)Centrally planned socialism, in this type of economic system, the state has broad powers to serve the public interest as it sees fit. (Former Soviet Union)Market socialism, in such a system, market allocation policies are permitted within an overall environment of state ownership. (China)2.What is a BEM? Identify the BEMs according to their respective stages of economicdevelopment.P53P56-583. A manufacture of satellite dishes is assessing the world market potential for hisproducts. He asks you if he should consider developing countries as potential markets.How would you advise him?Despite the difficult economic conditions in parts of developing countries, many nations will involve into attractive markets.One of marketing’s roles in developing countries is to focus resources on the task of creating and delivering products that are best suited to local needs and incomes. The role of marketing to indentify people’s needs and wants is the same in all countries, irrespective of level of economic development. It is also an opportunity to help developing countries join the information age.And P654.Turn to the Index of Economic Freedom (Table 2-1) and identify where the BEMs areranked. What does the result tell you in terms of the relevance of the index to global marketers?P52第三章Social and Cultural Environments1.What are some of the elements that make up culture? How do these find expression inyour native culture?Culture is a collection of Values, beliefs, behaviors, customs, and attitudes that distinguish one society from another.Culture is acted out in social institutions, such as, family, education, religion, government, business.2.What is the difference between a low-context culture and a high-context culture?Give an example of a country that is an example of each type and provide evidence for your answer.PPT 第四章4-63.How can Hofstede’s cultural typologies help Western marketers better understandAsian culture?P874.Explain the self-reference criterion(自我参照准则). Go to the library and findexamples of product failures that might have been avoided through the application of the SRC.Unconscious reference to one’s own cultural values; creates cultural myopia5.Briefly explain the social research of Everrtt Rogers regarding diffusion ofinnovations,……P94pare and contrast USA and Japan in terms of traditions and organizationalbehavior and norms.第四章The Legal and Regulatory Environments of Global Marketing1.What is sovereignty? What is it an important consideration in the politicalenvironment of global marketing?sovereignty2.Describe some of the sources of political risk. Specially, what forms can political risktake?Tension between aspirations and realityPrimarily occurs in lower and lower-middle income countries–Indonesia and economic crisisWhen political risk occurs in high income countries, it is generally due to a long-standing conflict–Northern IrelandP1423.Briefly describe some of the differences between the legal environment of a countrythat embraces common law and one that observes civil law.4.Global marketers can avoid legal conflicts by understanding the reasons conflictsarise in the first place. Identify and describe several legal issues that relate to global commerce.Intellectual PropertyAntitrustContractualLicensing and Trade Secrets5.“See you in court” is one way to respond when legal issues arise. What otherapproaches are possible?LitigationFormal arbitration–Settles disputes outside of court–Groups agree to abide by panel’s decision1958 United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards–Most important treaty regarding international arbitration第五章Global Information Systems and Market Research1.Explain two information technology puts powerful tools in the hands of globalmarketers.Modern IT tools provide the means for a company's marketing information system and research functions to provide relevant information in a timely, cost –efficient, and actionable manner.Electronic data interchange (EDI) allows business units to submit orders, to issue invoices, to conduct business electronically, Wal-Mart legendary for its EDI, save time and money, enables retailers to improve inventory management. Transaction formats are universalEfficient Consumer Response (ECR) This is in addition to EDI, an effort for retailers and vendors to work closely on stock replenishment(补充). ECR can be defined as a joint initiative by members of a supply chain to work toward improving and optimizing(最优化) aspects of the supply chain to benefit customersIntranet, Electronic Point of Sale (EPOS), Data Warehouses are also helping businesses improve their ability to target consumers and increase loyalty.2.What are the different modes of information acquisition? Which is the most importantfor gathering strategic information?3.4、Outline the basic steps of the market research process.5、What is the difference between existing, latent, and incipient demand? How mightthese differences affect the design of a marketing research project?Demand and profit potential, in turn, depend in part on whether the market being studied can be classifieds existing or potential. Existing markets are those in which customer needs are already being served by one or more companies. In some instances, there is no existing market to research and. information may be readily available. A latent market is in essence, an und iscovered segment .It’s a market in which demand would materialize if an appropriate product were made available. An incipient market is a market that will emerge if particular economic demographic, political, or sociocultural trend continues. A company is not likely to achieve satisfactory results if it offers a product in an incipient market before the trends have taken root.Market growth, brand loyalty, market segment, product, sales promotion, pricing, distribution, will be different in marketing research project.6.Describe some of the analytical techniques used by global marketers. When is it appropriate to use each technique?A number of techniques are available for analyzing survey data.Factor analysis can be used to transform large amount of data into manageable units. It is useful in psychographic segmentation studies or creating perceptual maps; cluster analysis allows the researchers to group variables into clusters that maximize within-group similarities and between-group differences. It can be used to do global marketing research, to perform benefit segmentation, and to identify new product opportunities. Multi dimensional scaling is another technique for creating perceptual maps which is particular useful when there are many product to choose and consumers have difficulty in verbalizing their conceptions. Conjoint analysis is used to gain insights into the combination of features that will be the most attractive to consumers. It is useful when determines the values and utilities of the various levels of product features and plots them graphically.第六章Segmentation, Targeting, and Positioning1.differentiate the five basic segmentation strategies. Give an example of a companythat has used each one.P170-P1831、IncomePopulationsAge distributionGenderEducationOccupation2、Grouping people according to attitudes, value, and lifestyles3、4、Benefit segmentation focuses on the value equation–Value = Benefits / Price5、The population of many countries includes ethnic groups of significant size2.Explain the difference between segmenting and targeting.P200pare and contrast standardized, concentrated, and differentiated global marketing.Illustrate each strategy with an example from a global company.Standardized global marketing is mass marketing on a global scale with undifferentiated target marketing (Revlon International)Concentrated global marketing, involves devising a marketing mix to reach a niche. A niche is simply a single segment of the global market. (Germany`s Winter halter) Differentiated global marketing, represents a more ambitious approach than concentrated target marketing with multi-segment targeting and two or more distinct markets (Rover)4.5.What is positioning? Identify the different positioning strategies presented in thechapter and give examples of companies or products that illustrate each.Locating a brand in consumers’minds over and against competitors in terms of attributes and benefits that the brand does and does not offer.P192-1956.What is global consumer culture positioning? What other strategic positioningchoices do global marketers have?Identifies the brand as a symbol of a particular global culture or segment.P1967.What is high-touch product? Explain the difference between high-tech productpositioning and high-touch product positioning. Can some products be positioned using both strategies? Explain.High-tech products are sophisticated technologically complex, and/or difficult to explain or understand, and frequently evaluated in terms of their performance against established objective standards. High-tech global consumer positioning also works well for special interest products associated with leisure of recreation.High-touch products, consumers are generally energized by emotional motives rather than rational ones, and frequently evaluated in terms of their performance against established subjective, aesthetic terms.Some products can be positioned using both strategies, with both satisfying buyers’ rational criteria and evoking an emotional response. Nokia, for example, combines technical performance with a fashion orientation.第七章Global Market Entry Strategies:1.What are the advantages and disadvantages of using licensing as a market entry tool?Give examples of companies from different countries that use licensing as a global marketing strategy.Advantages to LicensingProvides additional profitability with little initial investmentProvides method of circumventing tariffs, quotas, and other export barriersAttractive ROILow costs to implementDisadvantages to LicensingLimited participationReturns may be lostLack of controlLicensee may become competitorLicensee may exploit company resourcesP2062.What is foreign direct investment? What forms can FDI take?P209Partial or full ownership of operations outside of home countryForms:Joint ventures–Minority or majority equity stakes–Outright acquisition3.Do you agree with Ford’s decision to acquire Jaguar? What was more valuable toFord---the physical assets or the name?P2154.What is meant by the phrase global strategic partnership? In what ways does this formof market entry strategy differ from more traditional forms such as joint ventures? Participants remain independent following formation of the allianceParticipants share benefits of alliance as well as control over performance of assigned tasksParticipants make ongoing contributions in technology, products, and other key strategic areasPPT3055.What are Keiretsu? How does this form of industrial structure affect companies thatcompete with Japan or that are trying to enter the Japanese market?PPT307书P2276.Which Strategic options for market entry or expansion would a small company belikely to pursue? A large company?StrategiesCompanies must decide to expand by:–Seeking new markets in existing countries–Seeking new country markets for already identified and served market segments第八章Product and Brand Decisions1.What is the difference between a product and a brand?A product is a good, service, or ideaBrandsBundle of images and experiences in the customer’s mindA promise made by a particular company about a particular productA quality certificationDifferentiation between competing productsThe sum of impressions about a brand is the Brand ImageThe added value that accrues to a product as a result of investments in the marketing of the brandAn asset that represents the value created by the relationship between the brand and customer over time2.How do local, international, and global products differ? Cite examplesLocal Product is one that has achieved success in a single national market and represents the lifeblood of domestic companies. (Coca-cola, ginseng beverage only in Japan)International product is offered in several markets in a particular region (Euro-product, only in euro zone)Global product meets the wants and needs of a global market and is offered in all world regions (personal stereos)3.What are some of the elements that make up a brand? Are these elements tangible orintangible?IntangibleP2414.What criteria should global marketers consider when making product designdecisions?In many instances, packaging is an integral element of product-related design decisions. Packaging is designed to protect or contain the product during shipping;Labeling provides consumers with various types of information; Aesthetics differ around the world. Global marketers must understand the importance of visual aesthetics; Product Warranties is a written guarantee that assures the buyer is getting what they paid for or provides a remedy in case of a product failure. Warranties can be used as a competitive tool5.How can buyer at titudes about a product’s country of origin affect marketing strategy?买家对于原产国的态度对营销策略有什么影响?Perceptions about and attitudes toward particular countries often extend to products and brands known to originate in those countries–Japan–Germany–France–ItalyP252-2546.Identify several global brands. What are some of the reasons for the global success ofthe brands you chose?Both products and brand are good……7.Briefly describe various combinations of product-communication strategies availableto global marketers. When is it appropriate to use each?Product-communication extension (dual extension) is a strategy selling the same product with the same promotional appeals used in domestically when pursuing opportunities outside the home market. It used frequently with industrial (business to business) products.Product extension-communication adaptation strategy is a relatively low cost of implementation because the physical product is unchanged, and the main costs are associated with market research and revising promotional appeals. It used frequently when consumer conceptions outside the home market are very different from domestic marketProduct adaptation-communication extension is an approach to global product planning is to extend, without change, the basic home-market communications strategy while adapting the product to local use or preference conditions. It used frequently when natural conditions outside the home market are very different from domestic market Product-communication adaptation (dual adaptation) strateg y is an approach used both the different product serves and advertising appeals to consumer receptivity when comparing a new geographic market to the home market, environmental conditions or consumer preferences differ;第九章Pricing Decisions1.What are the basic factors that affect price in any market? What considerations enterinto the pricing decision?In global marketing, the task of setting prices is complicated by fluctuating exchange rates. Currency fluctuations can create significant problems and opportunities for the classic international company that exports from the home country.Inflation, or a persistent upward change in price levels, is a problem in many country markets. It can be caused by an increase in the money supply and currency devaluation. Governmental policies and regulations that affect pricing decisions include dumping legislation, resale price maintenance legislation, price ceilings, and general reviews of price levels.Pricing decisions are bounded not only by cost and nature of demand but also by competitive action.Competitive Behavior: If competitors do not adjust their prices in response to rising costs it is difficult to adjust your price to maintain operating margins; If competitors are manufacturing or sourcing I a lower-cost country, it may be necessary to cut prices to stay competitiveThe global marketer has several options for addressing the problem of price escalation orthe environmental factors described in the last section.2.Define the various types of pricing strategies and objectives available to globalmarketers.Market Skimming and Financial Objectives: Market Skimming charges a premium price which may occur at the introduction stage of product life cyclePenetration Pricing and Non-Financial Objectives: Penetration Pricing charges a low price in order to penetrate market quickly which appropriates to saturate market prior to imitation by competitors3.Identify some of the environmental constraints on global pricing decisions. Currency FluctuationsInflationary EnvironmentGovernment Controls, Subsidies, RegulationsCompetitive BehaviorSourcing4.Why do price differences in world markets often lead to gray marketing?Because price differences in world markets lead to trademarked products are exported from one country to another where they are sold by unauthorized persons or organizationsGray marketing occurs when product is in short supply, when producers use skimming strategies in some markets, and when goods are subject to substantial mark-ups 5.What is dumping? Why was dumping such an important issue during the UruguayRound of GATT negotiations?Sale of an imported product at a price lower than that normally charged in a domestic market or country of origin.P2966.What is transfer price? Why is it an important issue for companies with foreignaffiliates(外国子公司)? Why did transfer pricing in Europe take on increased importance in 1999?The transfer price is that Pricing of goods, services, and intangible property bought and sold by operating units or divisions of a company doing business with an affiliate in another jurisdiction.P2997.What is the difference between ethnocentric, polycontric, and geocentric pricingstrategies? Which one would you recommend to a company that has global market aspirations?P291-292 PPT240-242pare and contrast the different forms of countertrade.Countertrade occurs when payment is made in some form other than moneyOptions–BarterThe least complex and oldest form of bilateral, non-monetary counter-tradeA direct exchange of goods or services between two parties–Counter-purchase P303-304–Offset–Compensation trading–Cooperation agreements–Switch trading第十章Global Marketing Channels and Physical Distribution1.In what ways can channel intermediaries create utility for buyers?ObjectivesMarketing channels exist to create utility for customers–Place utility -availability of a product or service in a location that is convenient to a potential customer–Time utility -availability of a product or service when desired by a customer–Form utility -availability of the product processed, prepared, in proper condition and/or ready to use–information utility -availability of answers to questions and general communicationabout useful product features and benefits2.What factors influence the channel structures and strategies available to globalmarketers?B2CThe characters of both buyers and products have an important influence on channel design.The number of individual buyers and their geographic distribution, income, shopping habits and different channel approaches.Products characters such as degree of standardization, perishability, bulk, service requirements, and unit price have an impact as well.Channels tends to be longer as the number of consumers to be served increases and the price per unit decreases. Bulky products usually require channel arrangements that minimize the shipping distances and the number of times products change hands before they reach the ultimate customer.B2BAs is true with consumer channels, product and consumer characteristics have an impact on channel structure. Three basic elements are involved: the manufacture's sales force, distributors or agents and wholesalers.Channel strategy in a global marketing program must fit the company's competitive position and overall marketing objectives in each national market.market factors: consumer profiles, market size and location of country.3.What is cherry picking? What approaches can be used to deal with this problem?P323pare and contrast the typical channel structures for consumer products andindustrial products.P340 PPT252-2555.Identify the different forms of retailing and cite an example of each form. Identifyretailers from as many different countries as you can.PPT258-259 P3256.Identify the four retail market expansion strategies discussed in the text. What factorsdetermine the appropriable mode?Organic–Company uses its own resources to open a store on a green field site or acquire one or more existing retail facilitiesFranchise–Appropriate strategy when barriers to entry are low yet the market is culturally distant in terms of consumer behavior or retailing structuresChain Acquisition–A market entry strategy that entails purchasing a company with multiple existing outlets in a foreign countryJoint Venture–This strategy is advisable when culturally distant, difficult-to-enter markets are targeted 7.What special distribution challenges exist in Japan? What is the best way for anon-Japanese company to deal with these challenges?第十一章Global Marketing Communications Decisions:Advertising and Public Relations1.In what ways can global brands and global advertising campaigns benefit a company? P3482.How does the “standardized versus localized” debate apply to advertising?Four difficulties that compromise an organization’s communicat ion efforts–The message may not get through to the intended recipient.–The message may reach the target audience but may not be understood or may even be misunderstood.–The message may reach the target audience and may be understood but still may not induce the recipient to take the action desired by the sender.–The effectiveness of the message can be impaired by noise.。

国际市场营销课后习题答案

国际市场营销课后习题答案

《国际市场营销理论与实务》(第2版)习题答案仅供参考第一章国际市场营销概述一、单项选择题C C B C B二、多项选择题1.ABDE2.ABCD3.ACDE三、简答题1.简述国际营销和国际贸易的异同(1)相同点。

国际市场营销与国际贸易都是以获得利润收入为目的而进行的跨越国境的经济活动。

(2)不同点。

①所依据的理论点不同;②商品(劳务)交换的行为主体不同;③强调重点不同;④商品(劳务)转移的形态不同;⑤国际市场营销涉及企业整体发展战略问题;⑥评价绩效的信息来源不同。

2.简述企业走向国际市场的主要动因(1)国际营销的竞争动因①避开竞争锋芒。

②追逐竞争对手。

③锻炼竞争能力。

④延长产品生命周期,发挥竞争优势。

(2)国际营销的资源动因①开发自然资源。

②利用劳动力资源。

③获取技术资源。

④赢取信息资源。

(3)国际营销的利润动因①通过规模效应,获得更大利润。

②利用资源优势,获得更大利润。

③利用优惠政策,获得更大利润。

同时,一些国家为了吸引外商投资,在税收等方面采取一系列优惠政策。

国际企业也可以通过东道国政府的优惠政策获得更大的收益。

3.试区别国内营销、出口营销、国际营销、多国营销、全球营销(1)国内营销。

国内营销是指国内市场为企业唯一的经营范围,企业经营的目光、焦点、导向及经营活动集中于国内消费者、国内供应商、国内竞争者。

其公司在国内从事营销活动可能是有意识的、自觉的战略选择,活着是无意识的、不自觉的想躲避国外竞争者的挑战,有时甚至由于对外界环境的无知而造成“出口恐惧症”,对出口销售持消极态度。

(2)出口营销。

出口营销时期一般指20世纪第二次世界大战后至60年代。

但是,此阶段仍以出口产品为主组织国际市场营销活动,对国际市场调研、产品开发的自觉性还不够。

这是企业进入国际市场的第一阶段。

其目标市场是国外市场,企业在国内生产产品到国外销售,满足国外市场需求。

在这一阶段产品与经验成为发展出口营销的关键。

同时,国际营销者还要研究国际目标市场,使产品适应每个国家的特殊要求。

(完整版)《国际市场营销学》课后习题答案

(完整版)《国际市场营销学》课后习题答案

1.企业走向国际市场的主要动因是什么?我国企业走向国际市场的动因有哪些特殊性?国内市场需求饱和及市场竞争激烈;国际市场的吸引力;政府鼓励与支持企业出口政策;科学技术发展为企业跨国经营提供物质前提;我国动因:国内市场竞争激烈;国外产品通过各种渠道大量涌入国内市场,使国内市场呈现出饱和状态,企业为实现产品的竞争日益激烈;获取国外先进科学技术及先进的管理技术;利用俩种资源与俩个市场获取国外低成本的生产资源及引进外资;2.什么是国际市场营销?国际营销同国内营销有何联系和区别?国际市场营销是指在一国以上把企业生产的商品或劳务引导到消费者或用户中去的经营活动;一)国际营销与国内营销的联系1.基础的共同性国际营销与国内营销都以经济学的基本原理作为理论基础。

现代管理学、统计学、数学、会计学、社会学、心理学等诸多学科的内容,既可以指导国内营销活动,又广泛运用于国际营销之中。

2.观念的一致性在当代经济活动中,国际营销观念与国内营销观念本质上是一致的,都以“市场观念”作为指导原则,以满足消费者和用户的需求为中心。

所谓满足需求,一是指满足消费者和用户对商品或服务在使用价值上的需求;二是指满足消费者和用户的心理需求。

由于观念的一致性,企业的国内外营销活动也具有一致性,即企业在国内外营销活动中都必须做到:(1)企业生产、销售产品与服务都要有自己的目标市场,即要有特定的用户作为自己的买主;(2)企业提供的产品和服务,不仅在物质功能上而且在价值观念上,都要满足目标市场的需求;(3)企业销售产品与服务在时间、地点、方式、价格等方面,都必须便于顾客购买;(4)及时为顾客提供信息和满意的售后服务,以满足现实顾客和潜在顾客对商品和服务的多种需要。

3.经营的延伸性在经营上,国际营销与国内营销往往存在一定的联系。

就其经营发生的过程来看,国际营销是国内营销的延伸。

粗略说来,企业先从事国内营销,再逐渐发展到国际营销。

也就是说,企业发展国际营销,一般都有一个渐进的过程。

《国际市场营销(第二版)》章后习题参考答案与提示

《国际市场营销(第二版)》章后习题参考答案与提示

附录1章后习题参考答案与提示第1章□知识题1.1 阅读理解1)国际市场营销(International Marketing,简称国际营销,也有的称国际行销)指的是企业在跨越国境的基础上计划和实施交易,以实现满足个人和组织需要的交换的过程。

这里其主要特点是跨越国境的交易。

与国内营销的主要区别是:①国际营销比国内营销面临更多不可控因素;②国际营销比国内营销面临着更复杂的需求;③国际营销比国内营销更需要统一的协调和控制;④国际营销的目标市场在国外,它的产品(或服务)应该满足国外客户的需要。

2)开展国际市场营销,主要是为了让企业的决策者在综合考虑分析国内外市场营销环境的基础上,捕捉营销机会,避免风险,制定进入国际市场的营销战略、策略,以实现企业的基本目标。

因此,企业开展国际营销的目的是:①拓展企业的市场基础,扩大企业的经营业务;②获得国际市场的经验和资源,参与全球竞争;③获得全球基础上的竞争优势,加强企业的核心竞争能力;④分散化经营,规避经营风险。

3)这些环境因素包括三个方面。

①营销可控因素。

产品、渠道、价格和促销就是营销的可控因素,企业要达到自己的经营目标,必须以目标市场消费者的需求为中心,制定一个适应企业外部环境的营销方案。

企业对外部环境认识得愈深刻,适应得愈好,效益就愈佳。

②国内不可控因素,包括政治力量、经济形势和竞争环境等。

这些因素往往对企业在国际市场上的营销活动产生直接或间接的影响。

有时政府一项政治决定会给企业带来巨大的营销机会;而另一项决定也可能使原来谈妥的生意告吹。

国内经济形势的好坏,也会影响企业海外投资办厂的能力,以及在国际市场购买的多寡。

竞争环境往往构成企业实现营销目标的直接威胁。

③国外不可控因素,包括政治力量、经济形势、社会文化环境、科技条件、竞争因素、地理环境、分销结构等,这些都是无法控制而且更为复杂的环境,但它们又是企业进入国际市场制订营销规划的基础和依据。

4)国际市场营销的主要任务包括:适应环境差距,包括文化差距、行政差距、地理差距和经济差距;进行跨国的组织协调;确定和管理组织的全球化决策,包括战略的全球化决策、企业组织的全球化决策、产品全球化决策及全球品牌决策等。

《国际市场营销学》课后习题答案

《国际市场营销学》课后习题答案

1、企业走向国际市场得主要动因就是什么?我国企业走向国际市场得动因有哪些特殊性?国内市场需求饱与及市场竞争激烈;国际市场得吸引力;政府鼓励与支持企业出口政策;科学技术发展为企业跨国经营提供物质前提;我国动因:国内市场竞争激烈;国外产品通过各种渠道大量涌入国内市场,使国内市场呈现出饱与状态,企业为实现产品得竞争日益激烈;获取国外先进科学技术及先进得管理技术;利用俩种资源与俩个市场获取国外低成本得生产资源及引进外资;2、什么就是国际市场营销?国际营销同国内营销有何联系与区别?国际市场营销就是指在一国以上把企业生产得商品或劳务引导到消费者或用户中去得经营活动;一)国际营销与国内营销得联系1.基础得共同性国际营销与国内营销都以经济学得基本原理作为理论基础。

现代管理学、统计学、数学、会计学、社会学、心理学等诸多学科得内容,既可以指导国内营销活动,又广泛运用于国际营销之中。

2.观念得一致性在当代经济活动中,国际营销观念与国内营销观念本质上就是一致得,都以“市场观念"作为指导原则,以满足消费者与用户得需求为中心。

所谓满足需求,一就是指满足消费者与用户对商品或服务在使用价值上得需求;二就是指满足消费者与用户得心理需求。

由于观念得一致性,企业得国内外营销活动也具有一致性,即企业在国内外营销活动中都必须做到:(1)企业生产、销售产品与服务都要有自己得目标市场,即要有特定得用户作为自己得买主;(2)企业提供得产品与服务,不仅在物质功能上而且在价值观念上,都要满足目标市场得需求;(3)企业销售产品与服务在时间、地点、方式、价格等方面,都必须便于顾客购买;(4)及时为顾客提供信息与满意得售后服务,以满足现实顾客与潜在顾客对商品与服务得多种需要。

3。

经营得延伸性在经营上,国际营销与国内营销往往存在一定得联系.就其经营发生得过程来瞧,国际营销就是国内营销得延伸。

粗略说来,企业先从事国内营销,再逐渐发展到国际营销。

也就就是说,企业发展国际营销,一般都有一个渐进得过程。

国际市场营销课后习题答案.

国际市场营销课后习题答案.

《国际市场营销理论与实务》(第2版)习题答案仅供参考第一章国际市场营销概述一、单项选择题C C B C B二、多项选择题1.ABDE2.ABCD3.ACDE三、简答题1.简述国际营销和国际贸易的异同(1)相同点。

国际市场营销与国际贸易都是以获得利润收入为目的而进行的跨越国境的经济活动。

(2)不同点。

①所依据的理论点不同;②商品(劳务)交换的行为主体不同;③强调重点不同;④商品(劳务)转移的形态不同;⑤国际市场营销涉及企业整体发展战略问题;⑥评价绩效的信息来源不同。

2.简述企业走向国际市场的主要动因(1)国际营销的竞争动因①避开竞争锋芒。

②追逐竞争对手。

③锻炼竞争能力。

④延长产品生命周期,发挥竞争优势。

(2)国际营销的资源动因①开发自然资源。

②利用劳动力资源。

③获取技术资源。

④赢取信息资源。

(3)国际营销的利润动因①通过规模效应,获得更大利润。

②利用资源优势,获得更大利润。

③利用优惠政策,获得更大利润。

同时,一些国家为了吸引外商投资,在税收等方面采取一系列优惠政策。

国际企业也可以通过东道国政府的优惠政策获得更大的收益。

3.试区别国营销、出口营销、国际营销、多国营销、全球营销(1)国营销。

国营销是指国市场为企业唯一的经营围,企业经营的目光、焦点、导向及经营活动集中于国消费者、国供应商、国竞争者。

其公司在国从事营销活动可能是有意识的、自觉的战略选择,活着是无意识的、不自觉的想躲避国外竞争者的挑战,有时甚至由于对外界环境的无知而造成“出口恐惧症”,对出口销售持消极态度。

(2)出口营销。

出口营销时期一般指20世纪第二次世界大战后至60年代。

但是,此阶段仍以出口产品为主组织国际市场营销活动,对国际市场调研、产品开发的自觉性还不够。

这是企业进入国际市场的第一阶段。

其目标市场是国外市场,企业在国生产产品到国外销售,满足国外市场需求。

在这一阶段产品与经验成为发展出口营销的关键。

同时,国际营销者还要研究国际目标市场,使产品适应每个国家的特殊要求。

李爽《国际市场营销》(第2版)-课后习题答案[33页]

李爽《国际市场营销》(第2版)-课后习题答案[33页]

课后习题答案第一章导论一、单选二、判断三、多选四、简答1.国际市场营销的含义是什么?答:国际市场营销是指企业根据市场国消费者的消费习惯与需求,将产品和服务提供给国外的消费者的跨越国界的营销行为。

国际市场营销的本质是企业通过为国际市场上的消费者提供满足其需要的产品和服务从而获得利润的经营活动。

国际市场营销相对于国内市场营销更具有复杂性、风险性、困难性等。

2.国际市场营销的基本理论有哪些?答:国际市场营销与市场营销一样,是以经济学的基本原理作为理论基础,融合现代管理学、统计学、数学、会计学、社会学、心理学等诸多学科的内容,既可以应用于国内的市场营销活动,又广泛运用于国际市场营销之中。

以消费者的需求为中心,经历了一个由生产观念到市场观念,从以生产者为中心到以满足消费者和用户的需求为中心的发展过程。

国际市场营销是国内市场营销的延伸。

3.如何理解国际市场营销的概念?答:国际市场营销的本质是企业通过为国际市场上的消费者提供满足其需要的产品和服务从而获得利润的经营活动。

国际市场营销相对于国内市场营销更具有复杂性、风险性、困难性等。

因为国际市场营销是企业在国际市场进行的,由于各国的经济、政治、文化等方面都存在一定的差异,因此市场需求千差万别。

企业在进行国际市场营销活动时,必须充分调研各国的商业政策和市场特点,营销决策应因地制宜,尊重各国的文化特点。

4.市场营销学与国际市场营销学的区别。

答:国际市场营销与国内市场营销所面临的环境大不相同,因此,从事国际市场营销和从事国内市场营销时也存在较大的区别,具体表现在以下几个方面。

1.国际市场营销面临的环境更复杂。

国内市场营销在本国范围内进行,面临的是一种比较单纯的市场环境结构,它是由企业营销人员比较熟悉的所在国的政治、经济、法律、文化等市场环境构成。

国际市场营销所面临的市场环境则是多层次的复杂结构。

2.国际市场营销面临的不确定因素更多。

由于国际营销面临的营销环境具有复杂性和多变性,使得国际市场比国内市场有更多的不确定因素。

《国际市场营销》课后习题参考答案

《国际市场营销》课后习题参考答案

《国际市场营销》课后习题参考答案学习情境一走进国际市场营销一、简述题1.试区分国内市场营销、国际贸易与国际市场营销。

答:(1)国际市场营销与国际贸易的主要区别是:角度不同,范围不同,流向不同,对象不同。

(2)国际市场营销与国内市场营销相比,除了跨国性、异国性、多国性以外,更有复杂性、风险性、激烈性的特征。

2.试讨论国际市场营销学发展的不同阶段。

答:企业国际市场营销的发展同世界经济一体化及本国市场经济的发展是紧密相连的,其发展演变经历了一个过程,即国内市场营销→出口营销→国际市场营销→多国营销→全球营销。

从现实看,众多国家的企业仍处于国际市场营销阶段,少数发达国家的跨国公司已进入全球营销阶段。

3.试述几种国际市场营销观念的区别。

答:在西方国家企业的营销活动中,先后出现了五种营销观念,即生产观念、产品观念、推销观念、市场营销观念和社会市场营销观念。

在市场国际化、全球化、竞争激烈化的发展形势下,国际市场营销新观念也应运而生。

(1)生产观念:生产观念是以产品生产为中心的观念。

(2)产品观念:产品观念也是以产品生产为中心,但它认为:消费者并不是仅关注买得到和买得起的产品,更欢迎那些质量高、性能好、有特色、价格合理的产品。

(3)销售观念。

销售观念是一种以产品销售为中心的观念。

它认为:只要企业努力做好产品推销,消费者就会购买。

(4)市场营销观念。

市场营销观念是一种以消费者的需求为中心的经营思想。

它认为企业的一切活动都应以消费者中心,满足消费者的需求是企业的责任。

(5)社会营销观念。

社会营销观念是一种以社会利益为中心的市场营销观念。

它认为:企业不仅要考虑消费者的现实需求,更要考虑潜在需求;要善于引导消费,在获取效益的同时,还要考虑生态效益和社会效益。

4.你认为中国500强企业应如何开展跨国营销活动?答:我国企业在国际营销中存在的问题是体制上、观念上等多方面复杂因素相互作用的结果,要解决这些问题,需要政府和企业共同努力采取相应的对策。

国际市场营销课后习题答案.doc

国际市场营销课后习题答案.doc

《国际市场营销理论与实务》(第2版)习题答案仅供参考第一章国际市场营销概述一、单项选择题C C B C B二、多项选择题1.ABDE2.ABCD3.ACDE三、简答题1.简述国际营销和国际贸易的异同(1)相同点。

国际市场营销与国际贸易都是以获得利润收入为目的而进行的跨越国境的经济活动。

(2)不同点。

①所依据的理论点不同;②商品(劳务)交换的行为主体不同;③强调重点不同;④商品(劳务)转移的形态不同;⑤国际市场营销涉及企业整体发展战略问题;⑥评价绩效的信息来源不同。

2.简述企业走向国际市场的主要动因(1)国际营销的竞争动因①避开竞争锋芒。

②追逐竞争对手。

③锻炼竞争能力。

④延长产品生命周期,发挥竞争优势。

(2)国际营销的资源动因①开发自然资源。

②利用劳动力资源。

③获取技术资源。

④赢取信息资源。

(3)国际营销的利润动因①通过规模效应,获得更大利润。

②利用资源优势,获得更大利润。

③利用优惠政策,获得更大利润。

同时,一些国家为了吸引外商投资,在税收等方面采取一系列优惠政策。

国际企业也可以通过东道国政府的优惠政策获得更大的收益。

3.试区别国内营销、出口营销、国际营销、多国营销、全球营销(1)国内营销。

国内营销是指国内市场为企业唯一的经营范围,企业经营的目光、焦点、导向及经营活动集中于国内消费者、国内供应商、国内竞争者。

其公司在国内从事营销活动可能是有意识的、自觉的战略选择,活着是无意识的、不自觉的想躲避国外竞争者的挑战,有时甚至由于对外界环境的无知而造成“出口恐惧症”,对出口销售持消极态度。

(2)出口营销。

出口营销时期一般指20世纪第二次世界大战后至60年代。

但是,此阶段仍以出口产品为主组织国际市场营销活动,对国际市场调研、产品开发的自觉性还不够。

这是企业进入国际市场的第一阶段。

其目标市场是国外市场,企业在国内生产产品到国外销售,满足国外市场需求。

在这一阶段产品与经验成为发展出口营销的关键。

同时,国际营销者还要研究国际目标市场,使产品适应每个国家的特殊要求。

《国际市场营销学》课后习题答案讲课稿

《国际市场营销学》课后习题答案讲课稿

《国际市场营销学》课后习题答案1.企业走向国际市场的主要动因是什么?我国企业走向国际市场的动因有哪些特殊性?国内市场需求饱和及市场竞争激烈;国际市场的吸引力;政府鼓励与支持企业出口政策;科学技术发展为企业跨国经营提供物质前提;我国动因:国内市场竞争激烈;国外产品通过各种渠道大量涌入国内市场,使国内市场呈现出饱和状态,企业为实现产品的竞争日益激烈;获取国外先进科学技术及先进的管理技术;利用俩种资源与俩个市场获取国外低成本的生产资源及引进外资;2.什么是国际市场营销?国际营销同国内营销有何联系和区别?国际市场营销是指在一国以上把企业生产的商品或劳务引导到消费者或用户中去的经营活动;一)国际营销与国内营销的联系1.基础的共同性国际营销与国内营销都以经济学的基本原理作为理论基础。

现代管理学、统计学、数学、会计学、社会学、心理学等诸多学科的内容,既可以指导国内营销活动,又广泛运用于国际营销之中。

2.观念的一致性在当代经济活动中,国际营销观念与国内营销观念本质上是一致的,都以“市场观念”作为指导原则,以满足消费者和用户的需求为中心。

所谓满足需求,一是指满足消费者和用户对商品或服务在使用价值上的需求;二是指满足消费者和用户的心理需求。

由于观念的一致性,企业的国内外营销活动也具有一致性,即企业在国内外营销活动中都必须做到:(1)企业生产、销售产品与服务都要有自己的目标市场,即要有特定的用户作为自己的买主;(2)企业提供的产品和服务,不仅在物质功能上而且在价值观念上,都要满足目标市场的需求;(3)企业销售产品与服务在时间、地点、方式、价格等方面,都必须便于顾客购买;(4)及时为顾客提供信息和满意的售后服务,以满足现实顾客和潜在顾客对商品和服务的多种需要。

3.经营的延伸性在经营上,国际营销与国内营销往往存在一定的联系。

就其经营发生的过程来看,国际营销是国内营销的延伸。

粗略说来,企业先从事国内营销,再逐渐发展到国际营销。

国际市场营销课后作业

国际市场营销课后作业

国际市场营销课后作业营销1104卢柔柔 G11210911. 1984年,里根决定在他第一任总统期满、即将开始竞选连任时访问中国。

美中关系是自双方建交以来,历届美国总统都十分注重的问题。

里根总统访华能否成功,直接影响着中美关系的进一步发展,同时也关系着里根本人在美国本土与国际社会上的声誉和形象。

这是多么出色的表演!一位美国总统,竟如此认真负责地替一位极其普通的中国学生万里迢迢地带口信问候她的校长,居然还记住了她在美国宿舍的电话号码。

这个精彩的开场白赢得了全场百余名师生代表的热烈掌声,也赢得了人们对“平民总统”里根乃至美国政府的好感。

这是一次精心设计的公关活动,一切细节的安排都是为了显示里根对中国公众的关心、友好、守信用、重情义;都是为了在中国公众心目中树立一个“平民总统”形象的总目标。

里根很聪明,因为他知道怎样的礼节适合中国人的口味,能够达到国际交往的目标。

如此精心设计的公关活动、如此填密的细节安排,自自然然地就树立起一个一诺千金的“平民总统”形象。

2.杜德拉这种经营手法,归入我国兵书可以说是“连环计”的活用,他这种“一石三鸟”的办法是一种十分灵活而又严谨的经营活动。

对于广大的销售人员具有一定的研究和借鉴价值。

当然,营销人员要在如此复杂的经营过程中取得成功,必须要有广阔的视野、确切的信息和灵活多变的脑筋。

杜德拉是具有大智慧,大胆魄的商业奇才。

他能够在困难中积极灵活的运用自己的思维,变通的寻找方法,创造机会,将难题转化为有利条件,创造更多可以利用的资源。

这个事例告诉我们:影响我们人生的绝不仅仅是环境,在很大程度上,思维控制了个人的行为和思想。

同时,思维也决定了自己的视野,事业和成就。

思维决定着一个人的行为,决定着一个人的学习,工作和处事的态度。

正确的思维可以为成功加速,只有明白了这个道理,才能够较好的把握自己,才能够从容的化解生活中的难题,才能够顺利的达到智慧的最高境界。

3.从柯达和富士在中国市场的不同遭遇来看,除了基本的管理之外,则反映出公关的奇妙力量。

国际市场营销学课后答案chapter 1 outline

国际市场营销学课后答案chapter 1 outline

CHAPTER 1Scope, Concepts, and Drivers of International Marketing1.Please Give the overview of Chapter 12.Please describe the Levels of International Marketing Involvement3. What are the Drivers in the Business Environmen t?4. Please mention some Obstacles to Internationalization5. Please complete the following terms:a. Domestic Marketing:b. Global Marketing:c Polycentric Orientation:d Geocentric Orientation:e Regiocentric Orientation:Levels of International Marketing Involvementpanies have different degrees of commitment to international involvement; thefour levels of commitment are:a.Domestic marketing: The firm has the least commitment to internationalmarketing, with a focus solely on domestic consumers and on the home-country environment. Yet, even the local company cannot avoid the impactof the international environment on its operations: The home-countryenvironment is affected by events in the international environment and byinternational competition.b.Export marketing: The firm is indirectly or directly involved in exporting.While the firm seeks international clients, it considers the international marketto be a simple extension of the domestic market.c.International marketing: The firm has substantial focus on internationalconsumers in one or more countries. The firm has sales offices orsubsidiaries in different countries or is an active partner in alliances with localcompanies. However, the firm’s international activities ar e not coordinatedacross different countries. An international company has on of twophilosophies toward internationalization: polycentric (decentralized, nocoordination with firms in other countries) or regiocentric (with a region-widemarketing approach).d.Global marketing: The firm coordinates its marketing activities acrossdifferent countries without focusing primarily on national or regionalsegmentation. The strategy is possible due to the emergence of uniformglobal consumer segments and it entails an efficient global allocation ofcompany resources.Drivers in the Business Environment:petition: Competitive pressure from international companies will force thecompany to expand to new markets, even less profitable ones. (Example: McCannErickson advertising agency followed, until recently, its client Coca-Cola around theworld).2.Regional Economic and Political Integration: Involves lowering or eliminating barriersbetween neighboring countries and promoting trade within each regional market.Integration facilitates international trade for companies in member countries, and forcompanies from countries outside of the area.3.Technology: Media development exposes consumers worldwide to foreignprogramming. The Internet offers small and medium enterprises in both high- andlow-income countries unlimited international exposure. Technology offers a broadreach to these businesses whose advertising budget cannot cover the high cost ofinternational broadcast and print advertising.4.Improvements in the Transportation and Telecommunication Infrastructure:Improvements in telecommunications have lowered costs and allowed faster andmore efficient methods of communicating across borders. Outsourcing of customerservice to other countries has become more popular due to improvements intelecommunications. Efficient and fast travel allows for frequent interaction betweensubsidiaries in foreign countries and the headquarters. The introduction of containersin intermodal transportation and electronic communication between suppliers andcustomers greatly facilitates the transportation of physical goods.5.Economic Growth: Attributed to the emergence of a strong middle class in largemarkets. Economic growth created markets of high potential for international brands,while also opening previously closed markets.6.Transition to a Market Economy: The opening of previously closed markets inCentral and Eastern Europe and in China, and the subsequent deregulation andprivatization of former government monopolies created important new marketopportunities for international brands.7.Converging Consumer Needs: Consumers’ exposure to global brands createddemand for global products and worldwide loyalty to international brands. Theemergence of uniform consumer segments facilitates marketing strategies worldwide.Consumers, in their travels, learn of new product offerings and request them fromhome-country retailers, thus generating pull demand.Obstacles to Internationalization - Companies attempting to establish international presence are likely to encounter obstacles both from within the company and from the outside environment. Among the barriers to internationalization that companies face are the self-reference criterion, government barriers, and international competition.Domestic Marketing: Marketing that is focused solely on domestic consumers and on the home environment.Global Marketing: International marketing activities that do not have a country or a region focus and that are possibly due to the emergence of global consumer segments and efficient global allocation of company talent and resources.Polycentric Orientation: Company strategies predicated on the assumption that each country’s market in unique and should be addressed individually, with a country-specific marketing mix. Geocentric Orientation:Regiocentric Orientation: Company strategies that view world regions as distinct markets that share economic, political, and cultural traits that will respond to a region-wide marketing approach.REVIEW QUESTIONS:True/False1.True2.True3.True4.False5.FalseMultiple Choice1. C2. C3. A4. C5. B。

国际市场营销学课后答案chapter 4 outline

国际市场营销学课后答案chapter 4 outline

Chapter 4International Marketing Research: Practices and Challenges1. Please Give the overview of Chapter 42. Please describe the Scope of International Marketing Research:3. What are the steps for international marketing research4. Please mention decision support systems for global marketing:5. Please complete the following terms:a. Brand Awareness Research:b. Brand Name Generation and Testing:c. Buyer Behavior Research:d. Causal Research:e. Channel Performance and Coverage Studies:∙Scope of International Marketing Research: There are several types of international marketing research: Research of market characteristics, buyer behavior research, product research, distribution research, promotion research, and pricing research, among others. ∙International Marketing Research Process: The steps for international marketing research are: Defining the research objectives, developing research plan, deciding on information sources, determining research approach, designing the data collection instrument, deciding on the sampling plan, and collecting and interpreting the information.∙Decision Support Systems for Global Marketing: A decision support system is a coordinated collection of data, tools, and techniques, complemented by supporting software designed for the gathering of business data.Brand Awareness Research: Research investigating how consumers’ knowledge and recognition of a brand name affect their purchasing behavior.Brand Name Generation and Testing: The testing of brand names and logos, necessary when companies market their products internationally.Buyer Behavior Research: Research examining brand preferences and brand attitudes. Causal Research: Research that examines cause-and-effect relationships.Channel Performance and Coverage Studies: Studies investigating whether existing channels are appropriate for communication, if channels exist at all, or whether they are appropriate for international marketing communications.1)False2)False3)TrueMultiple Choice1) A2) B3) B4) D5) C6) B7) D。

国际市场营销学课后习题

国际市场营销学课后习题

1、国际市场营销学:是一门研究以外国顾客需求为中心、从事国际市场营销活动的国际公司经营管理的科学。

2、国际市场营销学与市场营销学、国际贸易学的差别与联系是什么?答:国际市场营销学与市场营销学的关系与差别联系:①理论基础同样②经营理念同样③市场界限的扩大差别:①国际市场环境更为复杂②国际市场营销面对更多不确立要素③国际市场营销方案更多样化④国际市场营销的难度更大国际市场营销与国际贸易的联系与差别联系:①国际贸易是国际市场营销的先导。

②公司的国际市场营销是国际贸易的一部分。

差别:①经营主体不一样②商品的流通形态不一样③经营动力或行为动机不一样④评论经济效益的信息根源不一样⑤国际市场营销活动的作业流程比国际贸易更为复杂3、公司睁开国际市场营销的动因是什么?答:⑴国内市场竞争强烈,利润菲薄促进公司走向国际市场⑵公司走向国际市场以延伸其产品的生命周期⑶国际市场需求潜力大、机遇多⑷对低成本的追求⑸对东道国丰富和低价资源的吸引⑹本国政府的支持和鼓舞⑺东道国市场环境和基础设备条件的吸引4、国际市场营销的发展过程是什么?答:⑴国内营销阶段⑵出口营销阶段⑶国际市场营销阶段5、国际市场的研究内容有哪些?答:研究对象:国际市场需求、国际市场营销活动、国际市场营销规律研究内容:国际市场营销环境、国际市场的选择、国际市场的调研、国际市场营销规划与组织、国际市场营销信息系、国际市场营销策略、国际市场竞争战略。

第二章1、国际政治环境:是指东道国直接或间接影响和限制国际市场营销的各样政治要素的会合,其内容主要波及政府与政党系统、政府政策和政治风险。

2、国际法律环境:影响国际公司睁开国际市场营销活动的法律主要有国内法律国际法律和东道国法律组成了国际法律环境。

3、如何评估国际政治环境?答:⑴专家检查法⑵实地观察法⑶利用驻外专家检查法⑷利用国际咨询机构法⑸政治系统稳固指数( PSSI)法4、采纳什么举措以防备国际政治风险?答:⑴回避策略⑵保险策略⑶当地化策略⑷成立合资公司策略⑸建立优异的公司形象策略⑹踊跃参加东道国经济建设策略5、国际商务争端的解决门路有哪些?答:(1)磋商:是指在发生商务争端以后,各方当事人商定在自觉互谅互让、互相妥协的基础上,依照有关法律和合同条款的规定,完成各方都能接受的解决方案。

国际营销课后复习题 人民大学出版社 14版

国际营销课后复习题 人民大学出版社 14版

Discussion Questions for Chapter 33. Why study a country’s history? DiscussHistory helps define a nation’s “mission,” how it perceives its neighbors, how it sees its place in the world, and how it sees itself. Insights into the history of a country are important for understanding attitudes about the role of government and business, the relations between managers and the managed, the sources of management authority, and attitudes toward foreign corporations.To understand, explain, and appreciate a people’s image of itself and the attitudes and unconscious fears that reflected in its view of foreign cultures, it is necessary to study the culture as it is now as well as to understand the culture as it was—that is, a country’s history.Unless you have a historical sense of the many changes that have buffeted Japan—seven centuries under the shogun feudal system,i the isolation before the coming of Admiral Perry in 1853, the threat of domination by colonial powers,ii the rise of new social classes, Western influences, the humiliation of World War II, and involvement in the international community—it is difficult to fully understand its contemporary behavior.Loyalty to family, to country, to company, and to social groups and the strong drive to cooperate, to work together for a common cause, permeate many facets of Japanese behavior and have historical roots that date back thousands of years. Loyalty and service, a sense of responsibility, and respect for discipline, training, and artistry have been stressed since ancient times as necessary for stability and order. Confucian philosophy, taught throughout Japan’s history, emphasizes the basic virtue of loyalty “of friend to friend, of wife to husband, of child to parent, of brother to brother, but, above all, of su bject to lord,” that is, to country.A fundamental premise of Japanese ideology reflects the importance of cooperation for thecollective good. Japanese achieve consensus by agreeing that all will unite against outside pressures that threaten the collective good. A historical perspective gives the foreigner in Japan a basis on which to begin developing cultural sensitivity and a better understanding of contemporary Japanese behavior.4.How does an understanding of history help an international marketer?To u nderstand, explain, and appreciate a people’s image of itself and the fundamental attitudes and unconscious fears that are often reflected in its view of foreign cultures, it is necessary to study the culture as it is now as well as to understand culture as it was, that is, a country’s history. An awareness of the history of a country is particularly effective for understanding attitudes about the role of government and business, the relations between managers and the managed, the sources of management authority, and attitudes toward foreign MNC’s. History is what helps define a nation’s “mission,”how it perceives its neighbors, and how it sees its place in the world. To understand a country’s attitudes, prejudices, and fears it is necessary to look beyond the surface or current events to the inner subtleties of the country’s entire past for clues.6. Some say the global environment is a global issue rather than a national one. Whatdoes this mean? Discuss.Many view the problem as a global issue rather than a national one. One report on the global environment stressed . . . “it is quite clear that a number of critical problems—the threat to the ozone layer, the greenhouse effect, the loss of biodiversity, and ocean pollution—cannot be addressed by nations in isolation.”Companies looking to build manufacturing plants in countries with more liberal pollution regulations than they have at home are finding that regulations everywhere are becoming stricter. Many Asian governments are drafting new regulations and strictly enforcing existing ones. A strong motivator for Asia and the rest of the world is the realization that pollution is on the verge of getting completely out of control.Neither Western Europe nor the rest of the industrialized world are free of environmental damage; rivers are polluted and the atmosphere in many major urban areas is far from clean.The very process of controlling industrial wastes leads to another and perhaps equally critical issue: the disposal of hazardous waste, a by-product of pollution control. Estimates of hazardous wastes collected annually exceed 300 million tons; the critical question is disposal that does not move the problem elsewhere.The business community is responding positively to the notion that the focus must be on the global environment rather than “the quality of the air, land, and water in our own backyards.”An International Chamber of Commerce Industry Forum on the environment reflected a shift in company attitudes toward environmental issues away from a reactive and largely defensive stance to a proactive and constructive approach. Some skeptics may dismiss such statements as “window dressing” and they could be, but the beginning of change is awareness. Responsibility for cleaning up the environment does not rest solely with governments, businesses, or activist groups. Each citizen has social and moral responsibility to include environmental protection among his/her highest goals.9. Discuss the bases of world trade. Give examples illustrating the different bases.The basis for world trade is the differences between countries. One of these differences is the difference between people. Different heritages have resulted in the development of certain unique skills in the people of a country. An example would be the watchmaking skill developed by the Swiss. Thus, they have a unique skill on which to base trade. Another difference is the one of differing stages of economic development existing in the world today. Some countries are highly developed and industrialized.These nations, such as the United States and France, might be trading in luxuries, whereas an underdeveloped nation, such as Kenya, might be forced to trade only in essential capital goods. A third difference in countries serving as a basis for world trade is the availability of natural resources. Great Britain, poor in mineral resources, imports petroleum, where West Germany, rich in mineral resources but not food, imports large amounts of fruits and vegetables. Thus, trade is created by these differences: (1) Differences in skills – other countries seek the products of skills, (2) differences in economies –countries seek products they don’t produce but need, and (3)differences in national resources – countries buy and sell resources which they do not have or have an abundance of.15. The telegraph, telephone, television, satellites, computer, and the Internet have all hadan effect on how international business operates. Discuss how each of thesecommunications innovations affects international business management.An underpinning of all commerce is effective communications, knowledge of where goods and services exist and where they are needed and the ability to communicate instantaneously across vast distances. Facilitating the expansion of trade have been continuous improvements in electronic communications. First came the telegraph, then the telephone, television, satellites, the computer and the Internet. Each revolution in electronic technology has had a profound effect on human conditions, economic growth and the manner in which commerce functions. As each “new” communications technology has had its impact, new business models have been spawned and some existing businesses re-invented to adapt to the new technology while other businesses have failed to respond and thus ceased to exist. The Internet revolution will be no different; it too affects human conditions, economic growth, and the manner in which commerce operates. As we will discuss in subsequent chapters, the Internet has already begun to shape how international business is managed. However, as the Internet permeates the fabric of the world’s cultures, the biggest changes are yet to come!Discussion Questions for Chapter 82.Discuss how the shift from making "market entry" decision to "continuous operation" decisions creates a need for different types of information and data.●General information about the country, area, and/or market●Information to forecast future marketing requirements●By anticipating social, economic, consumer, and industry trends within specific markets orcountries●Specific market information used to make and develop marketing plans3.Discuss the breadth and scope of international marketing research. Why is it generally broader in scope than domestic marketing research?●Economic and demographic climate●Cultural, sociological; and political climate●Overview of market conditions●Summary of the technological environment●Competitive situation8.Discuss the problems of gathering secondary data in foreign markets.●Availability of data●Reliability of data●Comparability of data15."The foreign market researcher must possess three essential capabilities to generate meaningful information", what are they?● A high degree of cultural understanding of the market in which the research is beingconducted● A creative talent for adapting research methods● A skeptical attitude in handling both primary and secondary data Discussion Questions for Chapter 106.Discuss the different promotional/product strategies available to an international marketer.The marketer has at least three viable alternatives when entering a new market: he can (1) sell the same product he presently sells elsewhere, (2) individualize existing products to the tastes and specific needs of the new country, or (3) develop a totally new product. These three basic alternatives, when combined with promotional effort, can be developed into five different product strategies available to the international marketer. First, a company can sell the same product using the same promotional message worldwide as Pepsi-Cola and the Coca-Cola company do. A second version is to sell the same product but with promotions featuring different use patterns, for example, garden power equipment designed for United States home use but sold as agricultural equipment in underdeveloped countries. A third strategy involves altering the basic physical features of the product to meet local environmental needs but promoting the product to fill the same use patterns as are prevalent in the domestic market.Detergents redesigned to function in cold water but still promoted to get clothes clean is an example of this strategy. The fourth strategy requires both a change in the product to meet different use patterns and a change in the promotional message accompanying it. For example, the fifth strategy is one of investing or developing a totally new product rather than adapting an existing one. This is less frequently done, but as companies move into less developed markets and seek greater economic penetration into these markets it becomes more prevalent. As examples, the Coca-Cola Company has developed Saci, a protein fortified beverage to sell in foreign countries as a diet supplement; and Ford and General Motors are experimenting with a “bare bones” Model T-type truck to sell in developing countries. The success of any of these strategies depends upon the product and the fundamental need it fulfills, its characteristics and their perception within the culture, and finally, the associated costs of each program.7.Assume yo u are deciding to “go international” and outline the steps you would take to help you decide on a product line.Library research project.8.Products can be adapted physically and culturally for foreign markets. Discuss.Products can be adapted to a new culture in a variety of ways ranging from simple package changes to total redesign in the physical product. Some need for change becomes obvious with relatively little analysis. For example, a cursory analysis of a country will uncover theneed to require electrical goods if it uses a different voltage system, or to indicate product simplification when the local level of technologies is not high, or the need for a color change if the present color violates local taboos, etc. Most such superficial changes can be spotted by looking at product use patterns, the economy, and other related culture elements. One international scholar has categorized these changes into thirteen environmental factors listed below. Each is quickly detected and requires only basic changes to bring the product in line with a culture.Environmental Factor Design ChangeLevel of technical skills Product simplificationLevel of labor cost Automation or manualization of productLevel of literacy Remarking and simplification of productLevel of income Quality and price changeLevel of interest rates Quality and price change (investment in high qualitymight not be financially desirableLevel of maintenance Change in tolerancesClimatic differences Product adaptationProduct simplification and reliability improvement Isolation (heavy repair difficult andexpensive)Differences in standards Recalibration of product and resizingThe suggested changes are primarily concerned with the price and physical or mechanical properties of a product. Such product characteristics certainly can impede effective use of a product within another culture, but more subtle differences within a culture require other kinds of changes that must be resolved before a product gains acceptance.Internal cul tural variations may require product adaptation that hinges more on the product’s conflict with norms, values, and behavior patterns than on its physical or mechanical aspects.For example, introduction of a new product into a culture that does not perceive a need for such an item can conflict with established norms, locally accepted values can be upset by trying to introduce personal care items into a culture that prefers body functions remain very private and assuming too high a level of sophistication in product usage may overlook local behavior patterns.9,What are the three major components of a product? Discuss their importance to product adaptation.The three major components of a product are: (1) its core, the physical product and all its functional features; (2) the packaging component that includes the physical package in which the product is presented, as well as the brand name, trademark, styling and design features, price and quality levels; (3) the support services component, which completes the product buyers receive and from which the bundle of satisfactions received are derived. This support services component includes repair and maintenance services, installation, delivery, warranty, spare parts, training and instructions, credit, and any other services related to the use andpurchase of the product. The importance of each component, as well as the perceived component attributes are functions of culture. What may be desirable in one culture may be unimportant in another. A product is, in a large part, a cultural phenomenon; that is, culture determines the individual’s perception of what a product is and what satisfaction that product provides. Therefore, in developing products for international markets, adaptation of that bundle of utilities or satisfaction received may be necessary to bring the product in line with the culture’s needs. Such adaptation may require changes of any one or all of the product components as defined above.16.Discuss “environmentally friendly” products and product dev elopment.Germany has a strict Eco-labeling program to identify, for the concerned consumer, products that have a lesser negative impact on the environment than similar products. Under German law, a manufacturer is permitted to display a logo, called the “Blue Angel,” on all products that comply with certain criteria that make it environmentally friendly. More than 3,200 products in 58 product categories have been examined and given the Blue Angel logo. While it is difficult to judge the commercial value of a Blue Angel designation, manufacturers are seeking the eco-label for their products in response to growing consumer demand for environmentally friendly products. Similar national labels are under discussion in France, Denmark, the Netherlands and the United Kingdom. The EC Commission issued guidelines for eco-labeling that became operational in October 1992. Under the EC directive, a product is evaluated on all significant environmental effects throughout its life cycle, from manufacturing to disposal, a cradle-to-grave approach. Companies will be encouraged to continuously update their environmental technology because eco-labels will be granted for only a limited period. As more environmentally friendly products come onto the market, the standards will become tougher, and products that have not been improved will lose their eco-label.The “Blue Angel” and similar eco-labels are awarded on the basis of a product’s environmental friendliness, that is, how “friendly” when used and when its residue is released into the environment. A detergent formulated to be bio-degradable and not pollute would be judged more friendly than a detergent whose formulation would be harmful when discharged.Aerosol propellants that do not deplete the ozone layer are another example of environmentally friendly products. No country’s laws yet require products to carry an “eco-label” to be sold. The designation that a product is “environmentally friendly” is voluntary and its environmental success depends on the consumer selecting the “eco-friendly” product. However, laws that mandate systems to control solid waste management, while voluntary in one sense, do carry penalties in that consumers may not select their products.Discussion Questions for Chapter 122.“Perhaps advertising is th e side of international marketing with the greatest similaritiesfrom country to country throughout the world. Paradoxically, despite its many similarities, it may also be credited with the greatest number of unique problems in international marketing.” Di scuss.The paradox lies in the fact that advertising methodology is similar from country to country but that the unique problems of company policy limitations, legal aspects, linguistics, media limitations, all pose a distinct problem to the international advertiser. Advertising must be related to the basic and existing motivation patterns. The unique problem is to find this motivation and orient your campaign to the stimuli which must make the majority of the people buy the product. But these problems are generally mechanical and can be easily overcome by long-range research.5.Outline some of the major problems confronting an international advertiser.Of all the elements of the marketing mix, decisions involving advertising are the ones most often affected by cultural differences among country markets. Consumers reflect their culture, its style, feelings, value systems, attitudes, beliefs, and perceptions. Since advertising’s function is to “interpret or translate the need/want satisfying qualities of produ ct and services in terms of consumer needs, wants, desires, and aspirations,” the emotional appeals, symbols, persuasive approaches and other characteristics of an advertisement must coincide with cultural norms to be effective.Reconciling international advertising and sales promotion effort with cultural uniqueness of markets is the challenge confronting the international or global marketer. The global advertiser is confronted with legal and tax considerations, language limitations, media limitation and production and cost limitations. These limitations must all be dealt with effectively if a company is to have an effective advertisement.Discussion Questions for Chapter 132.Why may it be difficult to adhere to set job criteria in selecting foreign personnel? Whatcompensating actions might be necessary?It may be difficult to adhere to set job criteria in selecting foreign salesmen because there may be several different levels of job criteria and the company must move down these levels after having trouble hiring individuals who conform to the established criteria. Compensating actions, which may be necessary, include sales commissions, as this motivates the better personnel and eliminates the receiving of equal wages by both the better and poorersalesmen.3.Why do the global sales force cause special compensation problems? Suggest somealternate solutions.The global sales force causes special compensation problems because an imbalance is created, as the expatriate salesman would normally receive more than would the foreign salesman, and the foreign salesman will feel aggrieved and mistreated. Motivational devices are valuable in providing solution but perhaps a foreign sales force managed by expatriate salesmen is best.9.“It is costly to maintain an international sales force.” Comment.It is certainly more expensive to maintain an international sales force than a domestic sales force because travel, living expenses, interpreters, training and establishing a sales force, etc., all contribute to higher expenses. However, the increasing number of companies going overseas indicates it is well worth it.10.Adaptability and maturity are traits needed by all salesmen. Why should they be singled out as especially important for international salesmen?These two traits are singled out as especially important for international salesmen because the foreign market is extremely different from the domestic market and calls for different policies and more independent decisions and commitments. The traits are credited with being two of the prime causes for failure of international salesmen.11.Can a person develop good cultural skills?Yes. Good cultural skills just as good social skills can be developed. Cultural skills provide the individual with the ability to relate to a different culture, even when the individual is unfamiliar with the details of that particular culture. Anyone being sent to another culture should receive training to develop cultural skills. In addition, they should receive specific schooling on the customs, values, and the social and political institutions of the host country.There are a variety of organizations that provide intercultural training.。

国际营销课后习题

国际营销课后习题

Chapter 12、“. . . the marketer’s task is the same whether applied in Dime Box, Texas, or Dar es Salaam, Tanzania.”Discuss. The only difference between domestic marketing and international marketing is that the activities take place in more than one country.Therefore, the marketing task is the same throughout the world.3、How can the increased interest in international marketing on the part of the U.S. firms be explained?Increased interest has been brought about because of changingcompetitive structures, coupled with shifts in demand characteristicsthroughout the world. The U.S. market has reached saturation levels for many products, and increasing numbers of firms are faced with surpluses which must be sold. Also, many firms find that return on investment may be higher in foreign markets than in domestic markets. Finally, more and more firms realize that tomorrow’s markets will be world markets and it isimperative that they establish world market positions early.4、Discuss the four phases of international marketing involvement.The first phase includes those domestic firms which have no foreignbusiness activity except those sales made to foreign customers who come directly to the firm. The second phase includes domestic firms which have temporary surpluses which are sold abroad. Therefore, sales are made on an availability basis with little or no intention for continuing marketrepresentation. The third phase includes the domestic firms that havepermanent productive capacity which is utilized to produce goods which are sold on a continuing basis in foreign markets. The fourth phaseincludes the international company that produces a product for the world market.5、Discuss the conditions that have led to the development of global markets.According to the Professor Levitt and others who suggest that there is a global market for goods, this phenomenon has resulted from newcommunications technology, travel and other factors which have led to the markets of the world being more aware of different products and processes.As a result of this awareness, there are segments in each market who have had similar experiences and thus have common needs. These commonneeds are described as a demand for high quality, reasonably priced,standardized products. There is a strong feeling that within each country’s market there is a growing segment that has been exposed to ideas from around the world and thus have had their tastes and perceived needsaffected. There is a strong feeling that world markets are being driventoward a converging commonality of taste and needs leading toward global markets.6、Differentiate between a global company and a multinational company.The main distinction between a global and a multinational company is thata global company assumes there are segments across countries whichhave the same needs and wants and designs a standardized, high quality, reasonably priced product for those segments and markets it as if there are no differences among the country markets. On the other hand, amultinational company operates in a number of countries and adjusts its products and marketing practices for each market. The multinationalcompany has a specific marketing plan and adapts products for eachcountry market. The philosophy for the multinational company is that there are cultural differences among countries that require specific adaptations for those markets. This is contrasted with the global company which sees the entire world, or major regions of it, as a single entity requiring nospecialized adjustments. This distinction may be more myth than fact and reflects Professor Levitt’s opinion.7、Differentiate among the three international marketing concepts.Companies can be described by one of three orientations to international marketing management:1. Domestic Market Expansion Concept2. Multi-Domestic Market Concept3. Global Marketing ConceptIt is expected that differences in the complexity and sophistication of a company’s marketing activity depend on which of these orientations guides its operations.The Domestic Market Extension Concept. The domestic company thatseeks sales extension of its domestic products into foreign marketsillustrates this orientation to international marketing. It views itsinternational operations as secondary to and an extension of its domestic operations. The primary motive is to dispose of excess domestic production.Domestic business is its priority and foreign sales are seen as a profitable extension of domestic operations. While foreign markets may be vigorouslypursued, the orientation remains basically domestic. Its attitude toward international sales is typified by the belief that if it sells in Peoria it will sell anywhere else in the world. Minimal, if any, efforts are made to adapt the marketing mix to foreign markets. The firm’s orientation is to market to foreign customers in the same manner the company markets to domestic customers. It seeks markets where demand is similar to the home market and its domestic product will be acceptable. This Domestic Market Expansion Strategy can be very profitable. Large and small exporting companies approach international marketing from this perspective.Multi-Domestic Market Concept. Once a company recognizes the importance of differences in overseas markets and the importance of offshore business to their organization, its orientation toward international business may shift to a Multi-Domestic Market Strategy. A company guided by this concept has a strong sense that country markets are vastly different (and they may be, depending on the product) and that market success requires an almost independent program for each country. Firms with this orientation market on a country-by-country basis with separate marketing strategies for each country. Subsidiaries operate independently of one another in establishing marketing objectives and plans. The domestic market and each of the country markets have separate marketing mixes with little interaction among them. Products are adapted for each market with minimum coordination with other country markets, advertising campaigns are localized as are the pricing and distribution decisions. A company with this concept does not look for similarity among elements of the marketing mix that might respond to standardization. Rather, it aims for adaptation to local country markets. Control is typically decentralized to reflect the belief that the uniqueness of each market requires local marketing input and control.Global Marketing Concept. A company guided by this new orientation or philosophy is generally referred to as a global company, its marketing activity is global marketing, and its market coverage is the world. A company employing a Global Marketing Strategy strives for efficiencies of scale by developing a standardized product, of dependable quality, to be sold at a reasonable price to a global market (that is, the same country market set throughout the world). Important to the Global Marketing Concept is the premise that world markets are being ―driven toward a converging commonalty‖ that seek much the same ways to satisfy their needs and desires and thus, constitute significant market segments with similar demands for the same product the world over. With this orientation a company attempts to standardize as much of the company effort as is practical on a world-wide basis. Some decisions are viewed as applicable worldwide, while others require consideration of local influences. The world as a whole is viewed as the market and the firm develops a global marketing strategy.9、Discuss the three factors necessary to achieve global awareness.The three factors necessary to achieve global awareness are: 1) objectivity;objective in assessing opportunities, evaluating potential, and responding to problems. Too often mistakes are made because companies are swept away with generalities and make investments only later to find out that their commitment or abilities were not sufficient to succeed, 2) tolerance toward cultural differences; tolerance is understanding cultural differences andaccepting and working with others whose behavior may be different from yours, 3) knowledgeable; knowledgeable about cultures, history, worldmarket potentials, and global economy and social trends is critical for aperson to be culturally aware. To be successfully in international business and globally aware, a person needs to keep abreast of the enormouschanges occurring throughout the world. The 21st century will usher ingreat change and opportunities. The knowledgeable marketer will identify those opportunities long before it becomes evident to others.10、Define and discuss the idea of global orientation.A global orientation means operating as if all the country markets in acompany’s scope of operations (including domestic market) areapproachable as a single global market and to standardize the marketing mix where culturally feasible and cost effective or to adapt the marketing mix where culturally required and cost effective. A global orientation does not mean to follow a single strategy of standardization without regard for cultural differences nor does it imply that the marketing effort must beadapted to every cultural difference. Instead, it means looking for market segments with similar demands that can be satisfied with the same product, standardizing the components of the marketing mix that can bestandardized, and, where there are significant cultural differences thatrequire parts of the marketing mix to be culturally adapted, adapting.Chapter 2:2. The Tokyo Round of GATT has emphasized the reduction of nontariff barriers. How does the Uruguay Round differ? 东京回合关贸总协定强调非关税壁垒的减少。

国际营销课后答案

国际营销课后答案

1. Define the following terms:international marketing P9International marketing is the performance of business activities designed to plan, p rice, promote, and direct the flow of a company's goods and service to Consumer or users in more than one nation for a profit.国际营销必须国际营销是对业务活动的性能设计计划、价格、促进和引导公司的产品和服务对消费者或用户在多个国家来获利。

uncontrollable elements P10The elements of business environment which beyond the the control of companies.无法控制的元素P10商业环境的元素超出公司的控制。

SRC Self-Reference Criterion P14An unconscious reference to one's own cultural values, experiences, and knowledge as a basis for decision.SRC自我参照标准三联书店无意识的参照自己的文化价值观、经验和知识为基础的决定。

Global Awareness P16Tolerance of cultural difference and knowledge of cultures, history, world market p otential, and global economic, social, and political trends.全球意识P16宽容的文化差异和知识文化,历史,世界市场潜力,和全球经济,社会和政治趋势。

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Chapter 12、“. . . the marketer’s task is the same whether applied in Dime Box, Texas, or Dar es Salaam, Tanzania.”Discuss. The only difference between domestic marketing and international marketing is that the activities take place in more than one country.Therefore, the marketing task is the same throughout the world.3、How can the increased interest in international marketing on the part of the U.S. firms be explained?Increased interest has been brought about because of changingcompetitive structures, coupled with shifts in demand characteristicsthroughout the world. The U.S. market has reached saturation levels for many products, and increasing numbers of firms are faced with surpluses which must be sold. Also, many firms find that return on investment may be higher in foreign markets than in domestic markets. Finally, more and more firms realize that tomorrow’s markets will be world markets and it isimperative that they establish world market positions early.4、Discuss the four phases of international marketing involvement.The first phase includes those domestic firms which have no foreignbusiness activity except those sales made to foreign customers who come directly to the firm. The second phase includes domestic firms which have temporary surpluses which are sold abroad. Therefore, sales are made on an availability basis with little or no intention for continuing marketrepresentation. The third phase includes the domestic firms that havepermanent productive capacity which is utilized to produce goods which are sold on a continuing basis in foreign markets. The fourth phaseincludes the international company that produces a product for the world market.5、Discuss the conditions that have led to the development of global markets.According to the Professor Levitt and others who suggest that there is a global market for goods, this phenomenon has resulted from newcommunications technology, travel and other factors which have led to the markets of the world being more aware of different products and processes.As a result of this awareness, there are segments in each market who have had similar experiences and thus have common needs. These commonneeds are described as a demand for high quality, reasonably priced,standardized products. There is a strong feeling that within each country’s market there is a growing segment that has been exposed to ideas from around the world and thus have had their tastes and perceived needsaffected. There is a strong feeling that world markets are being driventoward a converging commonality of taste and needs leading toward global markets.6、Differentiate between a global company and a multinational company.The main distinction between a global and a multinational company is thata global company assumes there are segments across countries whichhave the same needs and wants and designs a standardized, high quality, reasonably priced product for those segments and markets it as if there are no differences among the country markets. On the other hand, amultinational company operates in a number of countries and adjusts its products and marketing practices for each market. The multinationalcompany has a specific marketing plan and adapts products for eachcountry market. The philosophy for the multinational company is that there are cultural differences among countries that require specific adaptations for those markets. This is contrasted with the global company which sees the entire world, or major regions of it, as a single entity requiring nospecialized adjustments. This distinction may be more myth than fact and reflects Professor Levitt’s opinion.7、Differentiate among the three international marketing concepts.Companies can be described by one of three orientations to international marketing management:1. Domestic Market Expansion Concept2. Multi-Domestic Market Concept3. Global Marketing ConceptIt is expected that differences in the complexity and sophistication of a company’s marketing activity depend on which of these orientations guides its operations.The Domestic Market Extension Concept. The domestic company thatseeks sales extension of its domestic products into foreign marketsillustrates this orientation to international marketing. It views itsinternational operations as secondary to and an extension of its domestic operations. The primary motive is to dispose of excess domestic production.Domestic business is its priority and foreign sales are seen as a profitable extension of domestic operations. While foreign markets may be vigorouslypursued, the orientation remains basically domestic. Its attitude toward international sales is typified by the belief that if it sells in Peoria it will sell anywhere else in the world. Minimal, if any, efforts are made to adapt the marketing mix to foreign markets. The firm’s orientation is to market to foreign customers in the same manner the company markets to domestic customers. It seeks markets where demand is similar to the home market and its domestic product will be acceptable. This Domestic Market Expansion Strategy can be very profitable. Large and small exporting companies approach international marketing from this perspective.Multi-Domestic Market Concept. Once a company recognizes the importance of differences in overseas markets and the importance of offshore business to their organization, its orientation toward international business may shift to a Multi-Domestic Market Strategy. A company guided by this concept has a strong sense that country markets are vastly different (and they may be, depending on the product) and that market success requires an almost independent program for each country. Firms with this orientation market on a country-by-country basis with separate marketing strategies for each country. Subsidiaries operate independently of one another in establishing marketing objectives and plans. The domestic market and each of the country markets have separate marketing mixes with little interaction among them. Products are adapted for each market with minimum coordination with other country markets, advertising campaigns are localized as are the pricing and distribution decisions. A company with this concept does not look for similarity among elements of the marketing mix that might respond to standardization. Rather, it aims for adaptation to local country markets. Control is typically decentralized to reflect the belief that the uniqueness of each market requires local marketing input and control.Global Marketing Concept. A company guided by this new orientation or philosophy is generally referred to as a global company, its marketing activity is global marketing, and its market coverage is the world. A company employing a Global Marketing Strategy strives for efficiencies of scale by developing a standardized product, of dependable quality, to be sold at a reasonable price to a global market (that is, the same country market set throughout the world). Important to the Global Marketing Concept is the premise that world markets are being “driven toward a converging commonalty” that seek much the same ways to satisfy their needs and desires and thus, constitute significant market segments with similar demands for the same product the world over. With this orientation a company attempts to standardize as much of the company effort as is practical on a world-wide basis. Some decisions are viewed as applicable worldwide, while others require consideration of local influences. The world as a whole is viewed as the market and the firm develops a global marketing strategy.9、Discuss the three factors necessary to achieve global awareness.The three factors necessary to achieve global awareness are: 1) objectivity;objective in assessing opportunities, evaluating potential, and responding to problems. Too often mistakes are made because companies are swept away with generalities and make investments only later to find out that their commitment or abilities were not sufficient to succeed, 2) tolerance toward cultural differences; tolerance is understanding cultural differences andaccepting and working with others whose behavior may be different from yours, 3) knowledgeable; knowledgeable about cultures, history, worldmarket potentials, and global economy and social trends is critical for aperson to be culturally aware. To be successfully in international business and globally aware, a person needs to keep abreast of the enormouschanges occurring throughout the world. The 21st century will usher ingreat change and opportunities. The knowledgeable marketer will identify those opportunities long before it becomes evident to others.10、Define and discuss the idea of global orientation.A global orientation means operating as if all the country markets in acompany’s scope of operations (including domestic market) areapproachable as a single global market and to standardize the marketing mix where culturally feasible and cost effective or to adapt the marketing mix where culturally required and cost effective. A global orientation does not mean to follow a single strategy of standardization without regard for cultural differences nor does it imply that the marketing effort must beadapted to every cultural difference. Instead, it means looking for market segments with similar demands that can be satisfied with the same product, standardizing the components of the marketing mix that can bestandardized, and, where there are significant cultural differences thatrequire parts of the marketing mix to be culturally adapted, adapting.Chapter 2:2. The Tokyo Round of GATT has emphasized the reduction of nontariff barriers. How does the Uruguay Round differ? 东京回合关贸总协定强调非关税壁垒的减少。

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