商务沟通复习提纲

商务沟通复习提纲

1.You are a regional salesman for an office equipment supplier. You are organizing

your schedule for visiting your existing clients next month.

Write an email of 40-50 words to one of your clients:

✧explaining why you would like to visit them

✧proposing a time to visit

✧asking them to suggest an alternative if necessary.

2.You are a regional sales manager in a large international company. Next week

you will go to your company’s New York branch to attend Annual Sales Conference of 2014.

Write a memo to your secretary:

✧why you are going to New York

✧ask her/him to book a flight ticket

✧when you will be back

✧Write 40-50 words.

3.You are the manager of a small office. In order to reduce costs and improve the

company’s environmental practices, you have decided to collect and recycle all paper used in the office.

Write a memo of 40-50 words:

✧informing staff of the new policy

✧explaining how the paper will be collected

✧requesting staff to cooperate with the scheme.

4.You are a regional Sales Manager for an international company. You have been

asked to go to a meeting at your company’s head office. You cannot go, so somebody else will go in your place.

Write an email to Erica Young, who is organizing the meeting:

✧apologizing for not being able to go to the meeting

✧explaining why you cannot go

✧saying who will go

✧Write 40-50 words.

5.You are supposed to write a letter of complaint about the quality of the product

when you found the product and after-sales service you bought recently fell far below the standard you expect. It is necessary to include the information below in the proposed letter:

●Why are you writing the letter of complaint?

●Why are you dissatisfied with the newly purchased product?

Giving description of the malfunctioned product you bought recently ●Explaining the fact that the after-sales service is very poor.

●What do you request the supplier to do?

●Write 200-250 words.