饭店英语

Unit one room reservation

Word reference

the Front Desk 前台the Reception 接待处

peak season 旺季slack season 淡季

earnest n. 定金notification n.通知，告知Sales Department 销售部confirmation n. 确认

tendency n. 趋势，趋向convenience n. 方便，便利

Room Reservation Department 客房预订部

Words and expressions

reservation n. 预定receptionist n.接待员，传达员suite: n. 套房，随员occupancy n. 占有

cancellation n. 取消Deluxe suites n. 豪华套房

a double room 双人间reservation record 预定记录Sheraton Hotel 喜来登酒店

A: Reservation. ___________?

B: Y es. I’d like to book a room for my friends, the Browns.

A: _____________________________?

B: A double room with ________. _______________?

A: 200 yuan a night. ____________________?

B: 8 days.

A: _______________ ?

B: On Sunday this weekend, that is July 1st.

A: __________________?

B: Y es, it’s 87653216.

A: 87653216, _______________?

B: That’s right. Thank you.

A: ____________________ .

A: Reservation. Can I help you?

B: Yes. I’d like to book a room for my friends, the Browns.

A: What kind of room would you like?

B: A double room with breakfast. What is the rate for that?

A: 200 yuan a night. For how long?

B: 8 days.

A: When will you arrive?

B: On Sunday this weekend, that is July 1st.

A: May I know your phone number?

B: Yes, it’s 87653216.

A: 87653216, am I correct?

B: That’s right. Thank you.

A: Not at all. We are looking forward to serving you.

1)我想预定两个豪华套间、五个双人间及十个单间。

2) 对不起，现在饭店没有空房，我们不再接受预定了。

3) 我们要收50元的预定金。

4) 现在是旅游旺季，我们不能保证那天肯定有空房。

5) 你们的标准间房价是多少？

6) 我想取消昨天预定的两个标准间。

1)I’d like to book two deluxe suites, five double rooms and 10 single rooms.

2) I’m sorry. There is no room available right now. We can not accept any more reservations.

3)We will need a deposit of 50 yuan.

4)This is the busiest season. We can not guarantee you a room for that date.

5)What is the rate for a standard room?

6)I’d like to cancel the two standard rooms I have booked y esterday.

Words and expressions

bellboy n. (doorman)负责行李的男服务员

lobby n.大厅

periodic report n. 定期报告

information desk 信息台，资讯台

currency exchange 兑换货币

switch board 电话总机，服务台

walk-in guest没有预约的客人

occupied room 有人入住的房间

guest resource 客户资源

deposit n.定金，保证金

unit 2 reception and check in

Word reference

farewell n. 辞别，再见harbor n. 海港，码头

crucial a. 至关紧要的retort v. 反驳

inquiry n. 质询，调查communicate v. 通话，交流

multiple a. 多样的n. 倍数standpoint n. 立场，观点

compensation n. 补偿，赔偿casually ad. 随便地，偶然地

words and expressions

doorman n. 门童luggage n. 行李，皮箱

memory n. 记忆，记忆力exactly ad. 正确地，严密地

departure n. 离开，启程，出发puzzle v. (使) 迷惑，n.难题

fumble v. 摸索unconcernedly ad. 漫不经心地cozy a. 舒适的，安逸的spacious a. 广大的，大规模的