前厅部英语
酒店部门英语名称
酒店部门英语名称1． Executive Officet行政办公室2． Human Resources Dept.人力资源部3． Front Office前厅部4． Housekeeping Dept.管家部5． Food & Beverage Dept.餐饮部6． Recreational Dept.康乐部7． Financial Dept.财务部8． Sales Dept.市场营销部9． Security Dept.保安部10． Engineering Dept.工程部11． Waiting list等候名单12． Average room rate平均房价13． DND=Do Not Disturb请勿打扰14． VIP=Very Important Person贵宾15． Package包价服务16． No-show订房不到17． Message留言18． Cancellation取消19． Walk-in无预订散客20． Morning call叫醒服务21． Complain投诉22． Over booking超额预订23． OOO=Out of Order维修房24． Lost and found 失物招领25． Room status 房间状态26． Check in 登记入住27． Check out 结帐离店28． Reservation预订29． Reception接待30． Operator总机话务员31． Business centre商务中心32． DDD=Domestic Direct Dial国内直拨33． IDD=International Direct Dial国际直拨34． LDD=Local Direct Dial市话35． Suite套房36． Standard room标准间37． Double room大床间38． Mini-bar小酒吧39． Laundry service洗衣服务40． Room service送餐服务41． Menu菜单42． PA=Public Area公共区域43． DJ=Disk Jockey音控员44． Tips=To Insure Prompt Service小费45． AM=Assistant Manager大堂副理总经理 general manager外方总经理 Expatriate General Manager副总经理 deputy general manager财务总监 Finance Controller销售总监 Director of Sales市场总监 Director of Marketing客务总监 Director of Rooms Divsion行政总厨 Executive Chef部门经理 department manager;division manager;section manager 经理助理 assistant manager主管 supervisor领班 captain。
酒店前厅部常用英语工作术语解释
酒店前厅部常用英语工作术语解释一、Front office（前厅部）答： 1、指设在酒店前厅销售酒店产品、组织接待工作、调度业务经营和为客人住店提供一系列综合性服务的部门。
2、前厅部的主要任务有两个：一是经营，二是管理。
3、前厅部的组织结构。
二、Front desk（前台或总服务台）答：1、酒店设置在大堂为客人提供登记、问讯、结账等服务的区域。
2、前台隶属于前厅部。
3、前台是酒店对客服务的窗口。
三、Room status（房间状态）答：1、一般房间状态分为：住房已清洁（OC）、住房未清洁（OD）、空房已清洁（VC）、空房未清洁（VD）、维修房（OOO）等。
2、清楚地了解房态，有利于为客服务和销售房间。
四、Room type（房间种类）答：1、常见的房间种类有：标准间（标单、标双）、豪华间、商务房（行政房）、套房（豪华套），相连房和公寓等。
2、不同种类的房间适于不同种类的客人。
五、Double room（双人间）答：1、指房间里设置一张双人床或两张单人床。
2、双人间的入住对酒店的影响（增加酒店总销售收入）。
六、Signal room（单人间）答：1、指有一张单人床或一张双人床的房间。
2、入住特点。
七、Suite（套房）答：1、指有客厅或休息厅和卧室连接在一起的房间。
2、套房的出租有利于提高平均房价，提高客房整体收入。
八、Adjoining room（相邻房）答：1、指相邻而不相通的房间。
2、适于安排相互熟识客人。
3、不宜安排敌对或不同种类的客人。
九、Reservation（房间预定）答：1、指酒店为有入住要求的客人所进行的预先安排。
2、预定的内容。
十、Confirmed reservation（确认订房）答：1、指酒店对客人的预订要求予以接受的答复。
2、确认的方式。
3、确认的内容。
十一、Amendment（更改预定）答：1、指对预定资料进行修正。
2、应注意的事项。
十二、Advanced deposit（预付订金）答：1、指客人在订房时所交纳的订金。
FO TERM前厅部术语
前厅英语专业术语解释1、Front office 前厅部。
指设在酒店前厅销售酒店产品，组织接待工作，调度业务经营和为客人住店提供一系列综合性服务的部门。
2、Hotel chain意思是旅馆连锁。
拥有、经营两个以上旅馆的公司或系统。
连锁旅馆使用统一名称，同样的标志，实行统一的经营。
管理规范服务标准。
3、Register入住登记，指要入住酒店的客人需要办理手续，如填写登记表等。
登记的意义在于可以确保客人身份的真实性，便于查询、联络和沟通；登记的内容包括客人的姓名、出生年月、国籍、证件号码、签发机关、有效期等。
4、Pre-registration预先登记。
在客人到达前，根据客人历史资料帮客人填好登记表。
5、Check-in指客人入住酒店办理登记手续的过程。
6、Check-out意思是指客人办理结账离馆手续。
7、Guest history意思是客史档案。
客人离店后，前台人员将客人的有关资料记录下来并加以保存；客史档案是酒店极富价值的资料，有利于对客提供针对性、个性化的服务以及开展市场调研，以巩固和稳定客源市场。
8、FIT（free individual tourist的简称）意思是散客。
9、Group意思是团体，指那些有组织地进行旅游活动的群体。
10、VIP:（very important person的缩写）意思是重要客人之意。
11、Early arrival提前到达，指客人在预订时间之前到达。
提前到达有两种情况：A、是指在预订日期之前到达；B、在酒店规定的入住时间之前到达。
无论以上哪种情况，都要妥善安排好客人。
12、Walk-in简称“无预订散客”。
指没有预先订房而前来入住的客人。
13、No-show指没有预先通知取消又无预期抵达的订房。
14、Departure time 指客人离开宾馆的时间。
15、Arrival time指客人到宾馆的时间。
16、Guaranteed booking 保证性订房。
酒店各部门英文缩写
酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理 Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部 Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任 Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部 Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班 Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员 Night Auditor信用管理员Credit Clerk应收款管理员 A/R Clerk往来款结算员Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager宾客关系经理 Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部 Chinese Restaurant Department西餐部 Western Restaurant Department厨房部 Kitchen Department管事部 Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant 锅炉工 Boiler配电工 Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager 保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。
酒店各部门英文缩写
酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨A.T.KAdministrative total kitchen收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman(Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager(Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理TrainingManager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部PurchasingDepartment审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material精品文档，你值得期待餐厅收款员F&B Cashier总台收款员F/O CashierX。
酒店各岗位职位英文
酒店各岗位职位英文 Revised by Hanlin on 10 January 2021总经理办公室:GM人力资源部:HR:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MC MarketingCommunicationsDEPARTMENT酒店各职位英文缩写GM---GENERALMANAGER总经理DGM---DUTYGENERALMANAGER副总DOR---DIRECTOROFROOMS客务部总监AM---ASSISTANTMANAGERDOM---DIRECTOROFSALES&MARKETING销售部总监FO---FRONTOFFICE前厅部FOM---FRONTOFFICEMANAGER前厅部经理CON---CONCIERGE礼宾部BC---BUSINESSCENTERF&B---FOOD&BEVERAGE餐饮部ENG---ENGINEERING工程部HR---HUMANRESOURCES人力资源部FN---FINANCIALDEPARTMENT财务部FC---FINANCIALCONTROLLER财务总监行政总厨A.T.KAdministrativetotalkitchen 经理RevenueManagerRECP---RECEPTION接待处HSKP---HOUSEKEEPINGDEPARTMENT客房中心酒店职位英语董事长BoardChairman(Director)董事总经理ManagingDirector经济师Economist首席会计师ChiefAccountant总经理GeneralManager副总经理DeputyGeneralManager(Vice)驻店经理ResidentManager总经理行政助理ExecutiveAssistantManager 总经理秘书ExecutiveSecretary总经理室ExecutiveOffice(G.Moffice)机要秘书Secretary接待文员Clerk副总经理ViceGeneralManager总经理助理AssistanttoGeneralManager总经理秘书SecretarytoGeneralManager行政秘书ExecutiveSecretary人力资源部HumanResourcesDivision PersonnelDepartment培训部TrainingDepartment质检部QualityInspectionDepartment员工关系部StaffingRelationshipDepartment 总监DirectorofHumanResources人事培训经理?P&TManager人事部经理PersonnelManager培训部经理Training?Manager质检部经理QualityInspectionManager人事主任PersonnelOfficer福利劳资员?PayrollClerk培训主任TrainingOfficer行政部主任ExecutiveOfficer秘书Secretary员工事务长?StaffPurser车队队长?DriverCaptainChiefDriver员工宿舍管理员DormitoryKeeper员工餐厅勤杂工StaffRestaurantCleaner司机?Driver更衣室管理员：StaffLockersRoomsKeeper翻译兼英语教师：EnglishTranslator&Teacher?计划财务部FinanceandAccountingDivision财务部AccountingDepartment成本部Cost-controlDepartment采购部Purchasing?Department审计部AuditorDepartment财务总监FinancialController(DirectorofFinance) 财务部经理ChiefAccountant成本部经理CostControlmanager结帐经理CashierManager信用审计经理CreditManager采购部经理PurchasingManager采购部主管PurchasingOfficer总出纳ChiefCashier仓储领班StoreRoomCaptain营业点结帐领班F&BCashierCaptain总台结帐领班F/OCashierCaptain计员NightAuditor信用管理员CreditClerk应收款管理员A/RClerk往来款结算员AccountingClerk收入费用结算员AccountingClerk成本核算员CostClerk验货员ReceivingClerk信息管理员InformationSystemClerk 文员Secretary食品采购员PurchasingClerk-F&B物资采购员PurchasingClerk-Material食品保管员StoreroomKeep-F&B物资保管员StoreroomKeep-Material餐厅收款员F&BCashier总台收款员F/OCashier市场营销部Sales&MarketingDivision销售部SalesDepartment PublicRelationDepartment市场营销总监DirectorofSalesandMarketing 销售部经理DirectorofSales PublicRelationManager销售经理BanquetSalesManager销售经理SalesManager宴会销售主任BanquetSalesOfficer销售主任SalesOfficer高级销售代表SeniorSalesExecutive销售代表?SalesExecutive公关代表P.R.Representative公关部经理PublicRelationManager公关部主任PublicRelationSupervisor高级客户经理SeniorAccountManager资深美工SeniorArtist美工Artist销售部联络主任SalesCoordinator房务部RoomDivision前厅部FrontOfficeDepartment客房部（管家部）HousekeepingDepartment预订部ReservationDepartment宾客关系主任GuestRelationOfficer资深销售中心预订员SalesCenterSenior?ReservationClerk 销售中心主任SalesCenterSupervisor礼宾部经理ChiefConciergeBellboy女礼宾员DoorGirl礼宾司DoorMan客房总监DirectorofHousekeeping前厅部经理FrontOfficeManager前厅部副经理Asst.FrontOfficeManager大堂副理AssistantManager宾客关系经理GuestRelationManager礼宾主管ChiefConcierge客务主任GuestRelationOfficer接待主管ChiefConcierge接待员Receptionist出租车订车员TaxiServiceClerk行政管家ExecutiveHousekeeper行政副管家AssistantExecutiveHousekeeper 文员RoomserviceClerk楼层主管Floorsupervisor楼层领班FloorCaptain客房服务员RoomAttendant洗衣房经理LaundryManager?公卫主管：PASupervisor?洗衣房主管：LaundrySupervisor?主管：UniformsSupervisor?服务中心领班：ServiceCenterCaptain 公卫领班：PACaptain?水洗领班：LaundryCaptain?干洗领班：DryCleanCaptain布草领班：UniformsCaptain?仓管员：Storeman?清洁工：P.A.Man?客房服务员：RoomAttendant?缝纫工：Seamstress?熨烫工：Presser?洗涤工：Washer?餐饮部Food&BeverageDivision中餐部ChineseRestaurantDepartment 西餐部WesternRestaurantDepartment 厨房部KitchenDepartment管事部StewardDepartment餐饮总监F&BDirector餐饮部经理F&BManager西餐厅经理WesternRestaurantManager 中餐厅经理ChineseRestaurantManager 经理CoffeeShopManager餐饮部秘书F&BSecretary领班Captain迎宾员Hostess服务员Waiter,Waitress传菜BusBoy,BusGirl行政总厨Executivechef中长SousChef(ChineseKitchen)西厨师长SousChef(WesternKitchen)西饼主管ChiefBaker点心工：PastryCook烧味厨师：GrillChef厨工：CookAssistant管事部：StewardDepartment?总管事：ChefSteward?主管：StewardSupervisor?碗工：Dishwasher?管事清洁工：Cleaner宴会销售部经理：BanquetSalesManager 宴会销售主任：BanquetSalesOfficer中餐部经理：ChineseRestaurantManager 西餐部经理：WesternRestaurantManager 营业部经理：SalesManager酒水部经理：BeverageManager师：Bartender?酒吧服务员：Barman?咖啡厅主管：CoffeeShopSupervisor?高级主管；SeniorSupervisor?领班：Captain?高级服务员：SeniorWaiter&Waitress?服务员：Waiter&Waitress咨客：Hostess传菜员：Pantryman实习生：Trainee保健部技术经理HealthTechnicalManager保健部主管Healthsupervisor康乐部RecreationandEntertainment?Department 舞台总监：StagePerformanceDirector?艺术总监：ArtsDirector消防员：Fireman拓展部经理：MarketingManager?楼面经理：ServiceManagerDJ部高级工程师：DJSeniorEngineer康乐主管：RecreationCenterSupervisor DJ部主管：DJSupervisor舞台主任：StagePerformanceSupervisor 康乐领班(楼面部长)：Captain?DJ部长：DJCaptain?舞厅服务员：Waiter/Waitress健身房服务员：GymnasiumAttendant桌球服务员：BilliardAttendant主持：Preside演员：Actor&Actress服务员：Waiter&WaitressDJ员：DJ咨客：Hostess工程部EngineeringDepartment工程总监ChiefEngineer工程部经理EngineeringManager值班工程师DutyEngineer工程部经理EngineeringManager运行经理OperationManager维修经理RepairingManager安消经理FireControlSupervisor运行领班OperationCaptain强弱电领班Strong&WeakCaptain维修领班RepairingCaptain空调工Air-ConditioningAttendant 锅炉工Boiler配电工Electrician强弱电工Strong&WeakCurrentWorker 机修工Mechanician木?工Carpenter万能工Fitting-upWorker水?工Plumber文?员Secretary仓管员StoreroomKeeper保安部SecurityDepartment保安部经理Security?Manager保安部副经理Asst.SecurityManager 保安部主任SecurityManager保安员SecurityManager安消部经理SecurityManager警卫领班SecurityCaptain门?卫EntranceGuard巡?逻PatrolGuard监控员TVMonitoringClerk商场部ShoppingArcadeDepartment 商场部经理ShopManager商场营业员ShopAssistant。
酒店各部门职位及其英语名称
酒店各部门职位及其英语名称酒店是一个多功能的机构，拥有许多不同的部门和职位。
以下是酒店各部门及其英语名称的详细列表：1.前厅部门 (Front Office Department):o酒店总经理 (General Manager)o行政助理 (Executive Assistant)o前厅经理 (Front Office Manager)o前厅助理经理 (Assistant Front Office Manager)o前台接待员 (Front Desk Clerk)o客户服务主管 (Guest Service Supervisor)o预订员 (Reservationist)o门童 (Bellman)o行李员 (Bellhop)o电话员 (Telephone Operator)o行政楼层主管 (Executive Floor Supervisor)o行政楼层服务员 (Executive Floor Attendant)o客户关系主管 (Guest Relations Supervisor)o客户关系员 (Guest Relations Officer)2.餐饮部门 (Food and Beverage Department):o餐饮总经理 (Food and Beverage Manager)o餐厅经理 (Restaurant Manager)o厨师长 (Executive Chef)o厨师 (Chef)o厨房助理 (Kitchen Assistant)o餐饮服务员 (Waiter/Waitress)o酒吧经理 (Bar Manager)o酒保 (Bartender)o咖啡师 (Barista)o自助餐厅主管 (Buffet Supervisor)o自助餐厅服务员 (Buffet Attendant)o宴会经理 (Banquet Manager)o宴会服务员 (Banquet Server)3.客房部门 (Housekeeping Department):o客房部经理 (Housekeeping Manager)o客房服务员 (Room Attendant)o楼层服务员 (Floor Attendant)o洗衣房经理 (Laundry Manager)o洗衣房服务员 (Laundry Attendant)o花艺师 (Florist)o公共区域主管 (Public Area Supervisor)o公共区域清洁员 (Public Area Cleaner)o酒店保安 (Security Officer)o园丁 (Gardener)4.销售和市场部门 (Sales and Marketing Department):o销售总监 (Director of Sales)o销售经理 (Sales Manager)o销售主管 (Sales Supervisor)o销售代表 (Sales Representative)o市场总监 (Director of Marketing)o市场经理 (Marketing Manager)o市场助理 (Marketing Assistant)o市场分析师 (Market Analyst)o客户关系经理 (Customer Relationship Manager)5.财务部门 (Finance Department):o财务总监 (Director of Finance)o财务经理 (Finance Manager)o会计师 (Accountant)o出纳员 (Cashier)o成本控制员 (Cost Controller)o预算分析员 (Budget Analyst)o财务分析员 (Financial Analyst)o财务助理 (Finance Assistant)o采购主管 (Purchasing Supervisor)o采购员 (Purchasing Officer)6.人力资源部门 (Human Resources Department):o人力资源总监 (Director of Human Resources)o人力资源经理 (Human Resources Manager)o人力资源主管 (Human Resources Supervisor)o人力资源助理 (Human Resources Assistant)o培训经理 (Training Manager)o培训主管 (Training Supervisor)o招聘主管 (Recruitment Supervisor)o员工关系主管 (Employee Relations Supervisor)o员工关系助理 (Employee Relations Assistant)o薪酬福利经理 (Compensation and Benefits Manager)o薪酬福利主管 (Compensation and Benefits Supervisor) 以上仅是酒店各部门及其职位的一些例子，不同的酒店可能会有不同的职位名称和部门设置。
酒店各部门英文缩写
酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理 Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部 Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任 Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部 Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班 Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员 Night Auditor信用管理员Credit Clerk应收款管理员 A/R Clerk往来款结算员Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager宾客关系经理 Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部 Chinese Restaurant Department西餐部 Western Restaurant Department厨房部 Kitchen Department管事部 Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant 锅炉工 Boiler配电工 Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager 保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。
酒店部门英语名称
酒店部门英语名称1． Executive Officet行政办公室2． Human Resources Dept.人力资源部3． Front Office前厅部4． Housekeeping Dept.管家部5． Food & Beverage Dept.餐饮部6． Recreational Dept.康乐部7． Financial Dept.财务部8． Sales Dept.市场营销部9． Security Dept.保安部10． Engineering Dept.工程部11． Waiting list等候名单12． Average room rate平均房价13． DND=Do Not Disturb请勿打扰14． VIP=Very Important Person贵宾15． Package包价服务16． No-show订房不到17． Message留言18． Cancellation取消19． Walk-in无预订散客20． Morning call叫醒服务21． Complain投诉22． Over booking超额预订23． OOO=Out of Order维修房24． Lost and found 失物招领25． Room status 房间状态26． Check in 登记入住27． Check out 结帐离店28． Reservation预订29． Reception接待30． Operator总机话务员31． Business centre商务中心32． DDD=Domestic Direct Dial国内直拨33． IDD=International Direct Dial国际直拨34． LDD=Local Direct Dial市话35． Suite套房36． Standard room标准间37． Double room大床间38． Mini-bar小酒吧39． Laundry service洗衣服务40． Room service送餐服务41． Menu菜单42． PA=Public Area公共区域43． DJ=Disk Jockey音控员44． Tips=To Insure Prompt Service小费45． AM=Assistant Manager大堂副理总经理 general manager外方总经理 Expatriate General Manager副总经理 deputy general manager财务总监 Finance Controller销售总监 Director of Sales市场总监 Director of Marketing客务总监 Director of Rooms Divsion行政总厨 Executive Chef部门经理 department manager;division manager;section manager 经理助理 assistant manager主管 supervisor领班 captain酒店设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting_room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器■ 服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表■ 电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。
酒店各部门英文缩写
酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨A.T.KAdministrative total kitchen收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman(Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager(Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理TrainingManager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部PurchasingDepartment审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material精品文档，你值得期待餐厅收款员F&B Cashier总台收款员F/O Cashier也许你最后也没能环游世界，可是你在实现梦想的途中找到了自己。
酒店各部门英文缩写58837
酒店各部门英文缩写总经理办公室:GM人力资源部：HR财务部:FN餐饮部：F&B客房部：HSKP工程部：ENG保安部:SEC康乐部:ENT前厅部:FO销售部：S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM—-—GENERAL MANAGER 总经理DGM———DUTY GENERAL MANAGER 副总DOR-—-DIRECTOR OF ROOMS 客务部总监AM-——ASSISTANT MANAGER 大堂经理DOM-——DIRECTOR OF SALES&MARKETING 销售部总监FO—--FRONT OFFICE 前厅部FOM—-—FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC-——BUSINESS CENTER 商务中心F＆B—--FOOD＆BEVERAGE 餐饮部ENG———ENGINEERING 工程部HR——-HUMAN RESOURCES 人力资源部FN—-—FINANCIAL DEPARTMENT 财务部FC--—FINANCIAL CONTROLLER财务总监行政总厨A.T.KAdministrative total kitchen收益管理经理Revenue ManagerRECP——-RECEPTION 接待处HSKP-—-HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman（Director）董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager(Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office （G。
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前厅部英语Reception Desk 总台I.Good morning (afternoon, evening), welcome to our hote1.早上好(下午好、晚上好)欢迎您来我们饭店。
2・ What can I do for you sir我能帮您做些什么3.Do you have a reservation您预订过房间吗4.I have a reservation for a double room with bath here・我在这预订了一个带卫生间的双人间。
5・ We do have a reservation for you ・我们确实为您预订了房间。
6.Please fill in the registration form.请填写一下住宿登记单。
7.May I have your passport我可以看一下您的护照吗8・ Your room number is 1118, on the 1T E floor・您的房间号是1118,在11楼。
9.The bellboy will send you to your room.将由这位行李员送您到房间。
10.You can take this room card to have free breakfast on the fifth floor.您可以拿这张房卡吃免费早餐，在五楼。
II.Is there conference room in your hotel这里有会议室吗12.What kind of room do you have Can you tell me the room rate您这里有什么样的房间，请问房价是多少13.Which floor is the conference room on会议室在儿楼14・I' d like to sign an agreement with your hote1. 我想与您饭店签订一个协议。
13.Certainly, you can take up this matter at the Sales Department・可以，请您到营销部办理。
16.Where is the Sales Department营销部在哪17.Can you tell me where the washing room is请问洗手间在哪18.Would you tell me the free breakfast serving time请问免费早餐从儿点到儿点19.Can you tell me the facilities of the room请问房间有什么设施20.T here are telephone, colour TV, a mini—bar and bathroom in the room ・ We can offeryou 24hours warm water.房间有电话、彩电、小冰柜、卫生间二十四小时为您提供热水。
21.Can you give me a morning call service tomorrow morning明天早晨可以给我一个叫醒吗22.Please dial No ・ 9. They can give you morning call service・请您拨总机9,她们将为您提供叫醒服务。
23.1' d like to inquire a guest' s room number ・ His name is zhang wei . 我想查一位客人的房号，他叫张伟。
24.1' d like to reflect sth .with your assistant manager・ Would you please help me tofind her我有一些事情要向大堂副理反映，请帮我找一下好吗25.Please wait a moment ・1‘ 11 find a quiet room for you ・稍等，我为您找一间比较安静的房间。
26.I want to dial a long distance call. How can I dial it我想拨一个长途电话，请问怎么拨27.please first dial ,then international code and the telephone number ・请先拨0,然后拨国际区号和电话号码。
28.How can I get to the post-office请问邮电局怎么走29.It will take 10 minutes to get there by taxi ・如果您坐出租车，10分钟就可以到达。
30. The water closet in my room is clogged ・ Will you help me to repair it 我房间的马桶堵住了，请帮我修一下好吗31・No problem, The maintenance man will repair it at once ・没问题，我们的维修工马上就去为您修理。
32.Hello ・Are you advance reservation I' d like to reserve a room.・您好，预订处吗我想预订一间房。
33.Certainly ・can you tell me the arrival date可以，请问您预订哪天的房间。
34.May I have your name , sir请问先生怎么称呼35.Sorry ・ sir , would you please speak slowly对不起先生，请您讲的慢一些好吗36.We look forward to your visit ,good-bye ・我们盼望着您的光临，再见。
37.Sorry sir , we are fully booked, I would suggest that you try Hebei Grand Hotel ・对不起先生，我们房间己经预订满了，我建议您到河北宾馆去试试看。
38.Is there any discount for our room请问我的房间有折扣吗39.Sorry ・Is there any discount in our hotel at present ・对不起，我们饭店目前没有折扣。
40.Can I sign my name on the bill to transfer accounts请问我可以签单转账吗41.Certainly, Please show me your room card to transfer accounts・可以，出示您的房卡就可以签单转账。
42.Your key is out of date ・您的钥匙过期了。
43.May I get your number , please我能知道您的号码吗44.Do you want to pay cash or bill it to your room您是现付还是转账45.The water closet is on this way , on your left hand side ・洗手间在这边，在您的左手方向。
46.Clinic is on the 4th floor , There offered a variety of cold medicine.医务室在四楼，那里有各种各样的治感冒的药。
47.There is a problem with my toilet ・我房间的马桶有些问题。
48.Don' t worry ・I will help to find somebody to fix it ・不用着急，我将找人去修理。
49.Let me tell you something about the service in our hotel ・让我告诉您一些关于我们酒店的服务项目。
50.Please contact the service center , the number is "8999” ・请与服务中心联系，电话号码是“8999。
”51.Here' s a message for you , lady ・女士，这里有您的留言。
52.Theres west-style food on the fifth floor ・五楼是西餐。
53.Do you have room courier service你们有送餐服务吗54.our restaurant serves very good local dishes・我们的餐厅有非常可口的地方菜肴。
55.We hope you an enjoyable stay with us ・我们希望你和我们在一起开心。
56.You can deposit your luggage here , and please fill out this card ・您可以在这里寄存行李，请填一下寄存卡。
57.Do you have massage service in hotel你们酒店有按摩服务吗58.Yes , the telephone number is "8669” ・有的，电话号码是“8669”。
59・I' m sorry to have kept you waiting so long ・对不起，让您久等了。
60.Bring me the bill ・ please ・请把账单给我。
61.How much altogether总数是多少62.would you please give the bill to me请把账单递给我好吗63.Here is your bil1. Would you like to check it这是您的账单，请查看一下。
64.Your bill totai is .....账单总数是……65.Your bill comes to •••・账单总数是……66.Please wait a moment・请等一下。
67.Would you speak a little louder请大声点好吗68.It is five hundred and sixty ------- four yuan.共是五百六十四元。
69.Does this include the charges for drinks它包括酒水在内吗70.Here is six hundred yuan・ Keep the change , please・这是六百元，不用找了。