2 酒店前厅部常用英语80句

PART TWO 第二部分

FOR FRONT OFFICE DEPARTMENT

前厅部用语

Taking Reservations 接受预定

1.Good morning. Crowne Plaza Suzhou Reservation. May I help you?

早上好。苏州中茵皇冠假日酒店预定处。请问有什么可帮您的吗？

2.What kind of room would you like? We have deluxe suites, suites, double rooms and single rooms.

请问您要什么样的房间？我们有豪华套房、套房、双人房和单人房。

3.May I have your name, please? 请问您尊姓大名？

4.How long will you be staying here? 请问您将在这儿住多久？

5.May I know your arrival and departure dates? 请问您的到店和离店日期？

6.Just a moment. I will check if there a room available. 请等一下。让我查一下是否有空房。

7.Could you give me the flight number, please?

您能否告诉我你的航班号码？

8.I’m sorry to say all the rooms are booked up during the period.很抱歉，在这（您要房）期间所有的房间都订满了。

9.We can either put you on the waiting list or find you a room in a nearby hotel.

我们可以把您列入候房名单，也可以把您安排在附近宾馆

the Central Switchboard 总机服务

10.Good morning!(Greeting) Crowne Plaza Suzhou.（Hotelname）Tina is speaking(self indroduce).

How may I help you?(O fferring)早上好！苏州中茵皇冠假日酒店，我是Tina，有什么需要帮助的吗？

11.I’m sorry. This is not the reservation depart ment. I’ll try to transfer your call, please hold on.

对不起，这里不是预定部，我帮您把电话转过去，请稍等。

12.Just a minute, please. I’ll put you through to his room.请稍等，我帮您把电话转到他的房间。

13.Hold the line, please. I’ll connect you to his room.请别挂电话，我帮您把电话转到他的房间。

14.Sorry, the line to his room is busy. 对不起，他房间的电话占线。

15.There is no answer. 没有人接电话。

16.I’ll try to switch you to another room.我帮您把电话转到别的房间。

17.I’m sorry, but I can’t transfer you call. Would you mind dialing again, sir?

对不起，我没法转您的电话，您可以再拨一次吗？

18.Sir, you’re throug h now. Go ahead, please. 先生，您的电话已经接通了。请讲话。

19.Could you speak a little slower (louder), sir? 您可以讲慢（大声）一点吗？

20.I’m sorry. You’ve got the wrong number.对不起，您打错电话了。

21.Please wait a moment, I’ll check.. 请稍等，我查一下。

22.Thank you for calling. 感谢您打电话过来。

23.Please dial 9 first for outside calls. 打外线电话请先拨9。

24.The extension number is the same as your room number. 电话分机号码和你房间号码一致。

25.Anyone in our hotel can ask for a wake-up call. 每位住店客人都可以要求叫醒服务。

26.When would you like me to call you? 请问您要我何时叫醒您？

At the Reception Desk 在接待处

27.Welcome to our hotel. May I help you? 欢迎到我们酒店。我能为您做点什么？

28.Do you have a reservation? 请问您预定过吗？

29.May I know your name and room number? 您能告诉我您的名字与房号吗？

30.Just a moment, please. Let me check the arrival list. 请稍候。我查一下到客单。

31.Could you spell that for me, please? 可以请您拼读一下这个吗？

32.Could I ask you to put your name in block capitals? 可以请您用大写字母来填写吗？

33.Could I see your passport, please? 我可以看一下您的护照吗？

34.Could I suggest a Lake View Deluxe Room? 您认为有湖景豪华房怎么样？

35.Could you give me your address, please? 可以请您留下联系地址吗？

36.Would you mind sign your name in this registration form? 请您在住宿登记单上签名好吗？

37.A twin-bed room with bath costs 800 Yuan per night. 一间带浴室的双床房每晚800元。

38.Would you pay 1,000 Yuan deposit? 请预付1000元押金好吗？

39.Here is the key card to Room 818. Please keep it. 这是818房间的钥匙卡。请您保管好。

40.Could you keep your room key until you check out? 在退房之前，请您保存好房间钥匙，好吗？

41.Could you make sure that your bags are packed before you leave? 请您在退房前整理好您的行李，好吗？

42.The bellman will help you with your baggage and show you up. 行李员会为您搬运行李并带您上去。

43.I’m sorry，but the hotel is full now. Would you wait till 6：30 this afternoon?

对不起，饭店现在客满。请您等到今天下午6点半可以吗?