8D problem solving worksheet(问题解决工作表)

Problem Description
Sketch of Problem 问题草图
2A
问题描述 – 提供解决问题的初始点或者
不符合标准的问题 需要“正确的”问题描述以确定起因，需要使 用所有人都理解的描述
Customer(s): 客户 List all of the data and documents that might help you to define the problem more exactly? 列举所有可以帮助更准确地定义问题的数据与文 件？ Is there an action plan to collect additional information? 是否有行动计划以收集额外的信息？ Prepare Process Flow Diagram for problem. 给问题准备流程表
Ref 9
问题解决工作表
索引号码: 索引号码 零件号码: 零件号码 99270022011 回顾日期: 回顾日期 06/05/10 状态 2 描述 3 对策 4 诊断 5 解决 6 验证 7 预防 8 结案
Z0410051582
步骤 反应 0 准备 1 团队
注册问题并提出短期解决方 案 Registered problem and Short Term Corrective Action in place in house.
在此列举抑制措置并将措施完整记录在措施表中。
Diagnose Root Cause – Analyse for “Root Cause” of the problem.
Point.
Identify and verify the Escape
4A 4AA
诊断根本原因 – 分析问题的“根本原因”。确认并验证遗漏点。
Form: 1765.329 -196/1
Ref 9
Temporary actions to contain the problem and “fix” until permanent correction is in place. (Note: Validate that the action taken works).
Interim Containment Actions -
3
List containment action(s) here and fully document Actions in the Action Item Table.
临时抑制措施 – 临时措施包括问题与“修复”指导永久修正案到位（注意：验证措施有效）
How many could have the problem but don’t? 问题可能发生多少却不是？ How big could the problem be but is not? 问题可能多严重却没有？
What could the trend be but is not? 趋势可能是什么却不是？
0
- Does the problem warrant/require an 8D? If so comment why and proceed. - 此问题是否需要应用 8D？如果是的，填写原 因并继续
(If needed document actions in Action Item Table) 是否需要紧急反应措施？ （如果需要的，将措施记录在措施表格内）
How Often 频率
Problem Description - Combine the relevant information, this will be your Problem Description 问题描述 – 包括相关信息，这将成为你的问题描述
2C
Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
Form: 1765.329 -196/1
Ref 9 - Provides the starting point for solving the problem or nonconformance issue. Need to have “correct” problem description to identify causes. Need to use terms that are understood by all.
Team Goals: 团队目标： Team Objectives: 团队任务：
Department Name (Team Leader First)
部门 姓名（组长在第一位）
Skills
技能
Responsibility
职责
Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
2B Who 谁
IS 是
Who is affected by the problem? 被影响的是谁？ Who first observed the problem? (Internal/external) 谁首先发现问题？（内部/外部） To whom was the problem reported? 问题报告给了谁？ What type of problem is it? 问题的类型是什么？ What has the problem? 什么发生了问题？ What is happening? 发生了什么？ Do we have physical evidence of the problem in our possession? 我们是否有问题的物质证据？ Why is this a problem? 这为什么是个问题？ Is the process where the problem occurred stable? 发生问题的流程是否稳定？
Ref 9 Where could the problem be located but is not? 问题可能出现在哪里却没有？ Where else could the problem be located but is not? 问题还有可能出现在哪里却没有？ When could the problem have been noticed but was not? 什么时候问题可能被发现却没有？
Brainstorm the possible causes of the problem (attach) 使用头脑风暴以寻找问题的可能起因（附上）
Cause and Effect Diagram (Attach copy of complete diagram(s) as appropriate) 起因与效果图（酌情附上完成的图表）
Team Assembled - Establish a small 1
group of people with the process/product knowledge, allocated time, authority and skill in the required technical disciplines to solve the problem and implement corrective actions. 成立一个小组，成员具有工 成立团队 – 成立一个小组，成员具有工 生产知识， 艺/生产知识，时间，权限与所需技能以解决问 生产知识 时间， 题并实施修正方案。 题并实施修正方案。
提出长期解决方案但并未实 施 Long Term Corrective Action developed but not implemented.
实施长期解决方案，监管并 验证效果 Long Term Corrective Action implemented. Monitoring/evaluating effectiveness.
Form: 1765.329 -196/1
Ref 9
4B
5 – Why Analysis 起因分析
Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Root Cause(s): Describe Root Cause(s) here. Action Plan - Based on the team’s discussions.
注意：在图表的每侧圈出最可能的因素（最多 3 个）
Measurement 测量
Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
长期解决方案验证有效。结 案 Long Term Corrective Action confirmed effective. Problem closed.
Problem Solving Worksheet
Prepare for Problem Solving 准备问题解决
Is an Emergency Response Action Needed?
Why 为什 么
Why is it not a problem? 为什么不是问题？
How When Much/ Where 什么时 Many 多 哪里 候 少