生产品质管理(1)

吳明泉博士 2007
IT/S in Manufacturing
3
A Simple HOQ（House of Quality) Matrix
A matrix defines the relationship between the requirements of customer and product characteristic
險，減少產品之前置時間。 利於單位間之協調與合作 可借以開發出新產品
吳明泉博士 2007
IT/S in Manufacturing
9
統計流程控制Statistical Process Control (SPC)-Out of Control
吳明泉博士 2007
IT/S in Manufacturing
吳明泉博士 2007
IT/S in Manufacturing
12
Cost of Quality
吳明泉博士 2007
IT/S in Manufacturing
13
Five Cost Categories Related to Quality
Prevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range 「預防成本」
External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer 「外部錯誤成本」
Measurement and test equipment costs: capital
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統計流程控制Statistical Process Control (SPC)-in Control
•都在區間內，且接近平均值 •上下比例大至相同 •無不常之型態
吳明泉博士 2007
IT/S in Manufacturing
11
The Cost of Quality品質成本
Cost of conformance (COC): delivering products that meet requirements and fitness for use達到完成品符合需求，並適合使用所耗 費的成本
Cost of nonconformance (CONC): taking responsibility for failures or not meeting quality expectations負擔失敗或未能與品質期 望相符責任的成本
吳明泉博士 2007
IT/S in Manufacturing
Appraisal cost: the cost of evaluating processes and their outputs to ensure quality 「鑑定成本」
Internal failure cost: cost incurred to correct an identified defect before the customer receives the product 「內部錯誤成本」
cost of equipment used to perform prevention and
appraisal
吳明泉博士 2007
activities
「IT/S衡in M量anu與fact測uring試設備成1本4 」
品質成本（傳統vs.現在觀點比較）
吳明泉博士 2007
IT/S in Manufacturing
吳明泉博士 2007
IT/S in Manufacturing
4
An example of HOQ Matrix
product characteristic
Customer’s requirements
吳明泉博士 2007
IT/S in Manufacturing
5
A Detailed HOQ
產品特性
Manufacturing Quality Management
生產品質管理
1
Outline
Quality Definition House of Quality (HOQ) Application Statistical Process Control (SPC)統計流程控制 The Cost of Quality品質成本 Quality Experts and Key Concepts
TQM Quality circle Six Sigma ISO 9000
吳明泉博士 2007
IT/Swk.baidu.comin Manufacturing
2
Definition of Quality
Conformance to requirements與需求相符:
meeting written specifications
品質屋 組件選用 流程規畫 生產需求
吳明泉博士 2007
IT/S in Manufacturing
8
Quality Function Deployment (QFD) 品質功能部署之優點
常用之工具，製造及服務業皆然 有系統的暸解客戶需求，並轉換成技術需求。 便於提早確定產品特性，降低修改設計的風
相互關係
重
要
性
客戶對商品之
認知及比較
技術評估及目標值
吳明泉博士 2007
IT/S in Manufacturing
6
An example of Detailed HOQ Matrix
吳明泉博士 2007
IT/S in Manufacturing
7
Linked Quality Function Deployment (QFD)品質功能部署 Matrices
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Modern Quality Management
requires customer satisfaction客戶滿意 prefers prevention to inspection預防勝於檢驗 recognizes management responsibility for
quality確認品質管理的責任