跨文化商务沟通PPT32页
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Culture Conflicts in Behaviors
• concept
• case1 Interpreting a Smile
• case2 The Chinese Company Adapting to the Islamic Culture and Customs
Definition
different cultures, customs and religious belief
Character features
South China: exquisite, euphemistic North China:bold, frank,straightforward
Islam
Dietary restrictions: • do not eat pork • do not drink • do not eat blood
Dietary restrictions: • Abstain from eating meat
and fish • Do not drink
Religious Beliefs
christian: European countries Islam: west Asia Buddhism: China, Japan,Thailand, Myanmar
contract
UK:
• polite • lady first • cautious • euphemistic • pay attention to apperance • do not talk business during lunch time • do not invite peolple to home to talk business • pay more attention to the atmosphere, time and process when
Answers
• Jun was smiling when he apologized to Peter, so Peter thought Jun didn’t realize his fault.
Case 1 Interpreting a Smile
Questions
• Why was Peter angry with Jun Chen? • Why did Jun Chen apologize with the smile? • How did Peter understand the smile of Jun Chen?
源自文库
Different Living Habits
America:
frank firm concept of time strong legeal concept
France：
usually late for appointment talktative and like make friends with good tallker French merchants usually change their minds when signning a
drinking tea
Different Living Habits in North and South China
Eating habits
South China: rice, soup, sweet food Norhth China: flour, seldom eat soup, salty food, strong drinker
Custume taboo: • simplicity • artistry • neat and tidy
Taboos
Health habits: • cleanness is an important
part of faith
Religious service: • five times per day • no fixed location for
different thoughts or actions
conflicts
Types
Verbal behaviors
Different ways of greeting Different responds to praise The main part of considering issues
Christian, Islam, Buddhism(three world regions)
The Differences Between Chinese and American Body Language
Americans:
Usually keep a certain distance with others while talking Applause for themselves Put one hand on his throat and place his hand palm
downward(to show he is full)
Chinese:
Keep close to each other to show their good relationships Do not applause for themselves Pat his belly to show he is full
Nonverbal behaviors
Different ways of apologizing Different eating habits Different meanings of same gestures
The causes
culture customs characteristics living habits religious belief body language
religious service • in a clean place
Christian
eating habits: • fasting • have a pray before eating Taboo: • the number 13 taboo • the Friday taboo
Buddhism
• concept
• case1 Interpreting a Smile
• case2 The Chinese Company Adapting to the Islamic Culture and Customs
Definition
different cultures, customs and religious belief
Character features
South China: exquisite, euphemistic North China:bold, frank,straightforward
Islam
Dietary restrictions: • do not eat pork • do not drink • do not eat blood
Dietary restrictions: • Abstain from eating meat
and fish • Do not drink
Religious Beliefs
christian: European countries Islam: west Asia Buddhism: China, Japan,Thailand, Myanmar
contract
UK:
• polite • lady first • cautious • euphemistic • pay attention to apperance • do not talk business during lunch time • do not invite peolple to home to talk business • pay more attention to the atmosphere, time and process when
Answers
• Jun was smiling when he apologized to Peter, so Peter thought Jun didn’t realize his fault.
Case 1 Interpreting a Smile
Questions
• Why was Peter angry with Jun Chen? • Why did Jun Chen apologize with the smile? • How did Peter understand the smile of Jun Chen?
源自文库
Different Living Habits
America:
frank firm concept of time strong legeal concept
France：
usually late for appointment talktative and like make friends with good tallker French merchants usually change their minds when signning a
drinking tea
Different Living Habits in North and South China
Eating habits
South China: rice, soup, sweet food Norhth China: flour, seldom eat soup, salty food, strong drinker
Custume taboo: • simplicity • artistry • neat and tidy
Taboos
Health habits: • cleanness is an important
part of faith
Religious service: • five times per day • no fixed location for
different thoughts or actions
conflicts
Types
Verbal behaviors
Different ways of greeting Different responds to praise The main part of considering issues
Christian, Islam, Buddhism(three world regions)
The Differences Between Chinese and American Body Language
Americans:
Usually keep a certain distance with others while talking Applause for themselves Put one hand on his throat and place his hand palm
downward(to show he is full)
Chinese:
Keep close to each other to show their good relationships Do not applause for themselves Pat his belly to show he is full
Nonverbal behaviors
Different ways of apologizing Different eating habits Different meanings of same gestures
The causes
culture customs characteristics living habits religious belief body language
religious service • in a clean place
Christian
eating habits: • fasting • have a pray before eating Taboo: • the number 13 taboo • the Friday taboo
Buddhism