酒店房务助理工岗位职责

Hotel Level: 酒店等级：I – V

一-五

Department:

部门：

Rooms Division

房务部

Job Band: 职位等级：9

9

Reports To:

直属上级：

Housekeeping Supervisor, Assistant Housekeeper,

Executive Housekeeper

客房部主，助理行政管家，行政管家

JOB OVERVIEW职位概述

•Provide a support delivery service to all areas of the Housekeeping Department. Acts as a “runner” to maintain supplies for Room Attendants, items from stores and laundry, and to deliver guest supplies to guests.

•向客房部的各个领域提供支持性的派送服务。担任“跑堂”，以保持对客房服务员的

•物品供应，对出自仓库和洗衣房的物品进行派送，并将客用品送至客人处。

At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

•Be charming by being approachable, having confidence and showing respect.

•Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

•Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

•亲切、充满自信、体现尊重来展现富有魅力的你。

•理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

•见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责

•Collects soiled linen from room Attendants card for delivery to laundry

•从客房服务生处取得脏布草，并送至洗衣房

•Collects and delivery clean linen from laundry to service areas

•在洗衣房收集洗干净的布草并将其送至服务区域

•Removes rubbish from guest rooms to compactor area

•将垃圾从客房移至垃圾压实机处

•Sweeps and clean housekeeping offices and store rooms

•对客房部办公室和仓库进行清扫和清洁

•Makes up roll-away beds and delivers to guest rooms

•整理折叠床并送至客房

•Makes up cots for guests and delivers to rooms

•整理婴儿床并送至客房

•Removes and re-hangs curtains for cleaning

•为清洗取下窗帘并在事后重新挂上

•Helps Room Attendants with cleaning programs

•协助客房服务生的清洁活动

•Assists in public areas with cleaning programs

•协助公共区域的清洁活动

•Assist with turn down

•协助夜床服务

•Move and arranges furniture as required

•按要求移动和摆放家具

•Turns mattresses

•翻转床垫

•Cleans hall ways and restrooms

•对过道和卫生间进行打扫

•Washes walls and ceilings

•对墙壁和天花板进行清洗

•Cleans rugs, carpets, upholstered furniture, using vacuum cleanings, brooms, shampoo machines

•使用吸尘机、扫帚和地毯香波机对块毯、地毯和软垫家具进行清洁

•Dusts and polishes metal surfaces

•去除金属表面的灰尘并将其擦亮

•Sweeps, mops, scrubs, waxes and polishes floors using industrial scrubbing machines

•使用工业磨板机对地板进行清扫、拖洗、打蜡和擦亮

•Maintain a thorough knowledge of guest room numbers and hotel layout

•熟知客房号和酒店布局

•Maintain a thorough knowledge of bathroom amenities for all room categories

•熟知各种类型房间的浴室用品

•Maintain a thorough knowledge of other special amenities for VIP Guests, Priority Club Guests and repeat guests

•熟知其它为贵宾、优悦会会员和熟客准备的特别用品

•Respond to supervisors directions and collect and place items in guest rooms in a professional, efficient manner