喜来登(Sheraton)酒店房务部行政助理管家岗位职责 酒店培训资料
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
21.Coordinate work operations withinthe department
22.Develop performance standards for operations in the department
23.Assess work operations and prepare plans to implement change when required
8.Maintain regular spring cleaning schedules
9.Personally inspect VIP rooms.
10.Handle any guest complaints, and reports them to the Executive Housekeeper.
24.Monitor productivity of the department
25.Prevent and resolve grievances
26.Resolve dispuHale Waihona Puke Baidues
27.Discipline staff when necessary
28.Determine and plan for future staffing needs.Recruit staff together with Executive Housekeeper and Human Recourses Department
6.Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
7.Ensure prompt reporting of maintenance issues
11.Ensure proper handling of Lost and Found
12.Responsible for strict key control
13.Co-operate with the Reception on room discrepancies to ensure accurate roomstatus at all times
14.Manage quality improvement
15.Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget
37.Deliver high quality service to guests
38.Ensure guest needs and reasonable requests are met
39.Seek opportunities to continually improve guest service
19.Develop procedures that track, report on, and control thecirculatingcosts of the department
20.Handle and store stock according to stock control procedures
Job Summary:
Assist Executive Housekeeper in the operation of the Housekeeping Department. Acting Executive Housekeeper in his/her absence.
岗位概述：
协助行政管家负责客房部工作并在其不在时负责其工作
3.Responsible for the Housekeeping Department in the absence of the Executive Housekeeper.
4.Train, motivate and evaluate staff.
5.Responsible for the overall cleanliness of the hotel, check all areas regularly
Duties & Responsibilities:
1.Assist the Executive Housekeeper in the operation of the Housekeeping Department
2.Supervise and control all Housekeeping operations.Assist assign and supervise the Supervisorin their work and assist if required.
16.Effectively monitor and analyze variations from the budget
17.Develop systems that measure the cost effectiveness of the department
18.Prepare financial performance reports
33.Carry out exit interviews
34.Provide ongoing advice and support to staff under your supervision
35.Supervise staff performance
36.Manage the delivery of high quality service to guests
29.Prepare staff rosters to meet business demands
30.Facilitate multiskilling
31.Maintain up-to date staff records
32.Implement staff performance appraisals
22.Develop performance standards for operations in the department
23.Assess work operations and prepare plans to implement change when required
8.Maintain regular spring cleaning schedules
9.Personally inspect VIP rooms.
10.Handle any guest complaints, and reports them to the Executive Housekeeper.
24.Monitor productivity of the department
25.Prevent and resolve grievances
26.Resolve dispuHale Waihona Puke Baidues
27.Discipline staff when necessary
28.Determine and plan for future staffing needs.Recruit staff together with Executive Housekeeper and Human Recourses Department
6.Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
7.Ensure prompt reporting of maintenance issues
11.Ensure proper handling of Lost and Found
12.Responsible for strict key control
13.Co-operate with the Reception on room discrepancies to ensure accurate roomstatus at all times
14.Manage quality improvement
15.Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget
37.Deliver high quality service to guests
38.Ensure guest needs and reasonable requests are met
39.Seek opportunities to continually improve guest service
19.Develop procedures that track, report on, and control thecirculatingcosts of the department
20.Handle and store stock according to stock control procedures
Job Summary:
Assist Executive Housekeeper in the operation of the Housekeeping Department. Acting Executive Housekeeper in his/her absence.
岗位概述：
协助行政管家负责客房部工作并在其不在时负责其工作
3.Responsible for the Housekeeping Department in the absence of the Executive Housekeeper.
4.Train, motivate and evaluate staff.
5.Responsible for the overall cleanliness of the hotel, check all areas regularly
Duties & Responsibilities:
1.Assist the Executive Housekeeper in the operation of the Housekeeping Department
2.Supervise and control all Housekeeping operations.Assist assign and supervise the Supervisorin their work and assist if required.
16.Effectively monitor and analyze variations from the budget
17.Develop systems that measure the cost effectiveness of the department
18.Prepare financial performance reports
33.Carry out exit interviews
34.Provide ongoing advice and support to staff under your supervision
35.Supervise staff performance
36.Manage the delivery of high quality service to guests
29.Prepare staff rosters to meet business demands
30.Facilitate multiskilling
31.Maintain up-to date staff records
32.Implement staff performance appraisals