电子商务外文翻译文献
电子商务网上购物中英文对照外文翻译文献
中英文对照外文翻译(文档含英文原文和中文翻译)附件1：外文翻译译文网上购物的自由、控制和乐趣网上购物的消费者数量和网上购物的数额正在上升；费雷斯特研究公司估计，今年互联网销售额是去年的20亿倍以上。
相比之下，美国去年的整体零售销售额达13万亿美元。
因此，目前电子商务的销售额仅占零售销售额的1%左右。
专家和学者闷得争执消费者网上消费的百分比的可能上限。
网上消费上限将超过其他直接营销的15%，或者如费雷斯特研究公司所建议的，到2010年占许多零售采购产品类别的1/3.最终，在何种程度上满足购物目标导向和有经验的消费者需求将影响消费者会选择花在每个环境中的美元金额。
虽然许多作家都在鼓吹在线媒体提供交互性和个性化的体验的独特功能，例如，很少有系统的集中于网上购物者真正需要什么，以及为什么他们把网上购物放在第一位清楚的了解什么激发消费者网上购物可以并应告知战略、技术和市场营销的决定，以及网站设计。
那么，什么激发网上购物？在离线的环境中营销人员认识到，消费者不同的消费方式取决于他们用于搜索的动机是否主要是体验（因为好玩）还是目标导向（因为效率高）。
我们的网上客户的研究表明，这两种动机同样可以推广到在线环境。
体验行为特别可能发生在消费者有一个持续的爱好型的兴趣类别中。
收藏家和爱好者享受“惊险的狩猎”一样收藏各种收藏品。
同样，有时间保证和欲望刺激可以引起更多的体验购物行为。
学者们还发现，更高的娱乐性与体验行为比专注于目标的购物引起更积极的情绪、更大的网上购物满意度和更高可能性的购物冲动行为。
目标导向或功利购物已被各种营销学者描述为任务导向的，高效的，合理的和蓄意的。
因此，专注于目标的购物是以交易为导向，希望快速购买他们想要的东西而无需焦急。
零售消费者将功力购买描述为“工作”和评估其努力的成功的条款通常与工作表现相关词汇联系起来，如“成功”“完成”。
重要的是，市场调查公司发现，2/3到4/5的互联网买家从事特定产品的狭义在线搜索。
农村电子商务外文文献翻译最新译文
农村电子商务外文文献翻译最新译文文献信息: Maribel P. The research of rural e-commerce pattern [J]. Information Systems Research, 2016, 12(2): 60-71.原文The research of rural e-commerce patternMaribel PAbstractBased on the characteristics of rural areas, regional scattered small-scale production, is put forward for regional trade core e-commerce concept, namely, region to region (both A2A), area of business (A2B) and business to regional (B2A) model. Discuss the connotation of the three models and basic methods. To build agricultural product supply, high benefit value chain, and put forward the rural regional collaborative e-commerce model (ABC), and discusses the collaborative approach, namely technology together, data and business synergy together. Rural electronic commerce is discussed, the key technologies to be solved in the dynamic planning, logistics business matching and human-computer interaction technology, agricultural knowledge search engine.Keywords: Rural electronic commerce; Collaborative commerce; Logistics; The cloud service1 IntroductionMergence, dispersion of agricultural production and the regional, low-value and perishable, large range of agricultural products, such as top factors greatly restricted the agricultural production industrialization, modernization and radiation area of the market. These characteristics of agricultural production is the difficulty to realize e-commerce, e-commerce comes in. Realizethe electronic commerce mode must be built the following three elements: business model, logistics mode and operation platform. Its core value is the service "three rural", promote the circulation of agricultural products, promote agricultural technology popularization of science and technology, and ensure that all parties involved. Implement approaches should be considered in the rural economic base, cultural education, regional characteristics, to build a system of high value chain, low cost. Therefore, put forward a region as thecore of rural e-commerce mode, and study to achieve this goal of the rural model of e-commerce, logistics and related key technologies.2 The rural electronic commerce modelDue to the dispersion can't produce scale effect to agriculture, rural areas and farmers, thus to an area as the core to form a group of unity in the face of distributors, suppliers, customers, in order to achieve better returns. Construction of regional sales network the main node is the kiosk, a kiosk represents a small region (country), by the kiosk connected together to form a larger area, then step by step together constitute a huge sales network. The researcher is the bridge of farmers and the network, agent role; information. The logistics node is polymerization and divergent role. Represented by the area can be formed three main business models, namely, both A2A, A2B, B2A and thus form a comprehensive, the countryside electronic commerce system.2.1 A2A modelBoth A2A modes (Area to Area) are the Area of regional pattern. Will be scattered small farmers, the collection of the minor agricultural production to the cities, distribution toconsumers, need a set of organized, perfect sales network system, including business mode and the logistics distribution system. Business model is the most basic function is to establish a farmers' market on the net, for online transactions decentralized farmers supply and demand information, industry information, market information, and send the customer feedback information to farmers on a regular basis. Logistics distribution system to be in a kiosk Mei Village construction and set up more than a messenger, and feedback to the farmers purchasing information and collecting information of agricultural products. In short-range Mei Village set of logistics, the concentration of distribution; Composed of kiosk logistics network by chain transmission to realize the rapid delivery of logistics. Through the information of the supply and demand information and logistics information platform for unified management and scheduling. The researcher and logistics agent can be held by a rural transportation profession of part-time, in order to reduce system operating costs. Through this kind of distribution system and the supporting information platform canprovide regional rural e-commerce services. Both A2A modes centered on the core idea of region, radiation surrounding areas at the same time; mainly for the region of agricultural products and agricultural production and business operation entities to provide e-commerce services. Farm shop provides the information of agricultural products distribution and virtual display network platform, at the same time can provide the first-of-the-season products trading market and offline trading services. 2.2 A2B modelA2B model (Area to Business) the Area of Business model. In the new rural construction pushing moronic Hamamatsudemands for agricultural products deep processing, for the scope of agricultural products marketing, economies of scale will have a big breakthrough. But the size of the agricultural cooperatives is not big, should also form the regional advantage, e-commerce activities. The task of the kiosk can be borne by the professional cooperatives, and broker’s professionals of the main agricultural cooperatives. The basic idea of A2B model is similar to an area of agricultural information gathered, futures information, this information can be also can be the spot information, and published on the Internet, sales to the businessman. Mainly provide online trading services, such as bidding, futures, contracts, Internet, etc. Complete logistics, on the other hand, with the help of a third party's logistics system. Heart A2B model is to create a virtual professional market, correspond to that of the real market.2.3 B2A modelB2A mode (Business to Area) is merchants and regional model. In the region's farmers need all kinds of agricultural materials, such as pesticides, fertilizers, etc., concentrated accesses by unified procurement to suppliers, in order to reduce the intermediate links, lower the price? Merchants can also by the researcher and kiosk, online survey and product promotion, to farmer’s agricultural materials message (e.g., price information, performance information, etc.).Supply and demand information collected through a unified, unified resource allocation, businesses focus to regional sales of agricultural materials, to reduce costs and expand sales area. This is a win-win pattern on both sides. Here, stood up and the function of logistics transit information.3 ABC modelIn order to further reduce the risk of the production and sale of agricultural products, the ABC model should be introduced in the rural electronic commerce. The ABC model is (Area & Business Chain Collaboration) Area and Business synergy model. Agricultural production cycle is long, the demand of the market is difficult to define, as a result, the area (producers and consumers), and agricultural products to distributors, agricultural materials suppliers, such as agricultural materials manufacturers formed a kind of symbiosis, interaction relations of the chain. Regional farmers by participating in collaborative commerce establish new value chain orientation, the value chain to regional business (A2B) or business as a support on the relationship between the regional (B2A);And through the parties work together to expand value become a collaborative network, provide area between farmers and merchants more effective communication channel, product circulation mechanism and information service mode, will demand chain and supply chain, make the parties get maximum benefit. Integrated use of the Internet and multimedia technology (especially the 3 d technology), cloud computing technology and modern management technology, the area and virtual set up businesses, enterprises, upstream and downstream manufacturers, the supply of agricultural materials, agricultural production, agricultural products processing, logistics tracking and certification regulation and organic together, realize information sharing and collaborative work, to achieve dynamic equilibrium of supply and demand. Through collaborative e-commerce platform to provide integrated business activities for all parties, the "production, supply and sale" to form a chain of high efficiency, high benefit, high specification, carry out performanceof agricultural products (business model, including production, processing, product design, distribution, transportation, distribution, retail and related services, etc.) and business integration, building integrated virtual national and global market. Be very perfect, corresponding e-commerce mode function should provide business matching services, online services, online services, online payment services, signing a contract intelligent searchand match, agricultural products market price and trend analysis, assistant decision making and OLAP services online. The main coordinating function of ABC model includes technical coordination, data and business synergy together.3.1The technology togetherTechnology synergy instigating build platform has good integration, scalability, portability, consistency, standardization and manageability. Cloud computing is an optimal mode. Cloud technology can be divided into three levels of SaaS, PaaS and IaaS. SaaS (Software as a Service) is a Software as a Service layer, the function of this layer is applied as a Service to the guess households. Users can use them directly through a web browser running on the cloud, and not need to install. PaaS (Platform as a Service) is a Platform as a Service layer; the function of this layer is a development Platform as a Service to the user. Users can in a, including all kinds of components, documentation, and testing environment, the development of the platform is very convenient to write application, and whether the deployment or at run time, the user doesn't have resources such as servers, operating systems, storage management, the tedious work of PaaS supplier is responsible for handling. IaaS (Infrastructure as a Service) is the infrastructure as a Service layer, the function of this layer is thevirtual machine or other resources as a Service to the user, the user can get what he needs from suppliers or storage of virtual machine and other related resources to load the application, at the same time, the management of the infrastructure will have to be completed by the IaaS provider. These characteristics of cloud model, such as convenient operation, system function extension is convenient, save money, etc., especially suitable for rural information environment.3.2 Data togetherIn ABC brought together all of the information on the mode of collaborative supplies chain, information resource covering rural economy basic link such as production, agricultural capital, market, management, science and technology, etc. Its characteristic is there are many different kinds of information, sources, different standards, overlapping, do not have a unified data format; storage distribution area is large, different database platform. Therefore, data coordination is particularlyimportant. Data collaborative goal is to distribution in the network virtual together all kinds of data, to meet the requirements of the cooperative parties for data sharing, to facilitate the synergy of business. Synergy is the core of data exchange platform, will all kinds of data into a unified standard, the various heterogeneous, distributed data sources in the standard Web services, to shield the difference between the data source. Virtual technology using cloud services provide a uniform data access. Cloud services that cloud storage system structure, the storage system is composed of distribution around a storage device, through clustering function such as grid computing, distributed file system or similar unite to work together, and through the service software to provide storage services to usersand access the service.3.3 Businesses togetherBusiness synergy is auxiliary area on the supply chain, suppliers, manufacturers, customers; realize the online orders and plan coordination and management of the production process, the enterprise internal management, improve management and high production efficiency, help enterprise to realize the business collaboration between different departments, branches. Main technology is through the integration of ERP, SCC, CRM, CAM, information system, EDI, instant communication, such as module, realize the sharing of data and information transmission based on workflow, and makes the whole chain business coordination function, build a unified, huge virtual enterprise, the upstream suppliers, middle reaches of the manufacturers, area farmers and downstream customers closely linked together, to create a service chain of supply, production, sales service. Because ABC chain store large amounts of data, can build all sorts of data warehouse and data mart, processing all kinds of data mining and on-line analytical processing (OLAP) analysis; Can provide all kinds of auxiliary decision scheme, such as resources, coordination, profit distribution, and even cultural synergy, etc., is the user seize market opportunities, to maximize the interests of the perfect protection.译文农村电子商务模式研究Maribel P摘要基于农村地区小生产、区域分散等特点，提出以区域为交易核心的电子商务理念，即区域对区域（A2A）、区域对商家（A2B）和商家对区域（B2A）模式。
电子商务外文资料翻译-- 如何使用网上交易平台
毕业设计(论文)外文资料翻译学院：经济管理学院专业：信息管理与信息系统姓名：学号： 0802010105外文出处：Electronic Commerce: Second International Workshop 附件： 1.外文资料翻译译文；2.外文原文。
指导教师评语：签名：年月日附件1：外文资料翻译译文如何使用网上交易平台网络交易平台，是从事外汇交易，目前最流行的方式。
您节省了不少麻烦，并通过开放的网上外汇经纪商之一帐户，开始网上交易，从你的家，。
基于网络的交易平台，促进具有许多功能，所以你实际上可以做，甚至没有一个单一的新闻纸张或任何其他材料的网上外汇交易平台提供的信息以外的整个业务。
你需要找到一个良好的网络培训平台，然后才开始使用一个。
选择网上外汇作为paltforms没有选项将满足您的需求时，你需要考虑很多事情。
大多数的网上外汇经纪公司提供一个模拟账户或试用帐户，让你了解他们的网络交易平台的想法，这样你就可以有虚拟货币交易，以了解网上外汇交易平台的优势和弱点。
如果你喜欢你所看到的，它是很容易的转换到一个新的帐户和您的模拟账户，开始真正的游戏。
情况下，如果你不满意，只需关闭一个平台模拟账户转移到另一个。
当您使用一个Web交易平台，分析和趋势图是最重要的指标。
这些图表显示了货币市场的行为。
您可以选择您看到的信息的粒度。
有时，有必要给你看当天的看法，有时一个月的看法。
趋势图通常表明你的货币的行为，当您计划买入或卖出某一特定货币。
根据货币是否正赶上或失去价值，可以使交易决策。
自动化是网上交易平台推出宽松的商人忙碌的生活的最佳功能之一。
几乎每一个网络交易平台提供此功能，无需支付额外费用。
使用此功能时，您可以轻松地定义了一套自动化您的交易规则和阈值。
这样，你的身体存在是不是强制性的贸易在货币市场上，自交易客户端软件将采取的贸易业务代表你照顾。
虽然许多网上平台用户喜欢此功能，此功能的不正确使用可能会损坏您的外汇投资组合。
电子商务信用中英文对照外文翻译文献
电子商务信用中英文对照外文翻译文献(文档含英文原文和中文翻译)英文：Towards Enhancing Trust on Chinese E-Commerce Abstract:E-Commerce has been much more popular in western countries where the development of E-Commerce systems has been relatively matured. While the technology and social credit environment are well developed, E-Commerce is relatively new and receives fewer acceptances within commercial industries in China. Building trust has been identified as one of the major concerns in E-Commerce.In this paper, we will develop an computational model, which may be used to improve the trust-building relationship among consumers, retailers and authorities. This model considers a number of factors including direct experiences, customer recommendations, and authority certification, while parties involved in the E-Commerce activities can confidently establish and reliably enhance the trustworthiness.We also conduct a case study on how to improve consumer-retailer trust relationship in an E-Commerce application by the use of the trust model, which is one of functional electronic storefronts with the consideration of trustworthiness in China. In addition, the findings from this research will also be helpful for national policy maker on legislation of Chinese E-Commerce activities.Key Words: Trust, E-Commerce, Trust-building, Computational model, Chinese E-Commerce.I. Introduction“With the rapid development of Internet technology, the landscape of exchanging information and doing business has been com pletely changed”. As a new way of doing business, E-Commerce is increasingly affecting, changing and even replacing the traditional commerce approach. People are increasingly accepting and using E-Commerce than ever before. Without any doubt, many network applications, based on initial Door to Door to B2B, B2C, and C2C models, have a profound influence on the global economy. However most of the development of E-Commerce is primarily achieved within a handful of countries, particularly in countries like US, Japan and some of European countries. Since the advent of the Internet in the late 1990’s in China, various applications can be seen in the following years, which stirred thousands of ambitious young Chinese people to establish their own business on-line with a dream of getting wealthy overnight. Over the past few years, almost 70% of the growth in Internet users from all over the world occurred only in China. However, in terms of E-Commerce development, there is still a gap between China and the developed countries. With the increased popularity of the Internet and the continuous improvement of Internet technologies, the development of E-Commerce has just made an impressive start. What hinder the development of Chinese E-Commerce can be attributed to various problems and barriers. Some of these problems such as payment method, distribution problem, and security issues have been partially alleviated. Unfortunately the consumers’ lack of trust towards E-Retailers has been identified as the biggest barrier that needs to be overcome in long-term.In the paper, we will identify the challenges in developing Chinese E-Commerce and propose a model to cooperate with current E-Commerce system as a mean of enhancing trustworthiness. The paper is organized into 6 sections. Section 2 introduces the current standing of E-Commerce, and then Section 3 briefly reviews the challenges in developing E-Commerce, and examines the “Trust problem”, which is identified as the major obstacle that hinders the spreading of E-Commerce in China. In Section 4, we propose a computational model that can be used to address the trust problem. Section 5 specifically discusses how to apply the model to improve trustworthiness, and gives a case study in Section 6. Section 7 concludes the paper by discussing further directions for improving trust between E-Commerce users.II. Current Chinese E-Commerce Standing(I) Issues in E-CommerceTrust has always been the main concern among most of Chinese E-Commerce companies. On one hand, people are impressed by doing business on-line, but on the other hand they are still worried about using E-Commerce widely. Consequently, a gap appeared between on-line retailers’interest in attracting shoppers to their electronic storefronts and many consumers’ trust in those activities. Nevertheless, researches have shown that the trust problem is not only technical problem, but more of a social problem caused by various reasons. First and foremost, for historical reasons, people may lack of confiden ce with others, therefore it’s quite difficult to puttrust in someone else in the beginning. Secondly, the commercial law and regulation for E-Commerce cannot fully protect the interests of consumers and merchants. Therefore E-Commerce users lack the confidence to take the risk when communicating with an unfamiliar party. Thirdly, the social credit system and payment system in China are still not strong enough when carrying complex E-Commerce transactions, so that on-line business frauds may happen, and harm consumers. Last but not least Internet security and cryptography techniques, which can increase consumers’confidence in on-line activity, are still under development. Due to all these issues, E-Commerce specialists commonly regard that the bottleneck of Chinese E-Commerce is as a trust problem than anything else.(II) Opportunities of Chinese E-CommerceIn 2005, Chinese E-Commerce has been experiencing the upsurge of B2C markets. With the recognition of trust problem, many retailers are experimenting with various trust building strategies to establish trustworthiness towards E-Retailers. Establishing trust between E-Commerce users is a long term process. Apart from more education or training in the long term, we can resort to technology to enhance consumer trust in an unfamiliar E-retailer. One effective method is to participate in third-party assurance programs, which assist consumers in an accessible level of trust they should place in an E-Commerce transaction. In that way, merchants who agree to meet a third party assures standards can either use the assure certified technology, or agree to be bound in some way by the assure procedures or oversight are registered by the assure and permitted to display an identifying logo or assurance seal on their website. Consumers can reveal specific validation of the merchants good-standing with the assure or additional disclosures related to the merchants’ business practices or history. Some theories suggest that trust in an E-retailer can be speci fically defined as consumers’ willingness to accept vulnerability in an on-line transaction based on their positive expectations regarding an E-Retailers future behavior. By evaluating a party’s post behavior and tracking its activities, the party’s futu re behavior can be expected and trust level can be considered so that consumers can make purchasing decision according to the trust level of E-Retailer. In this paper, a third party assurance program that can be cooperated with the current E-Commerce system is proposed. Through tracking E-Retailer ’s activity records, collecting consumer experiences, and recommendations, the computation model is capable of considering the level that consumer can trust an unfamiliar E-Retailer. More detail about the model is described in Section 4.III. Challenges in Developing Chinese E-CommerceChinese E-Markets is undeniably of great potential. E-Markets are not only beneficial for national economy, but also for the global economy, especially since China has entered the World Trade Organization (WTO). However, in terms of developing E-Commerce, there is a gap between China and other developed countries. The primary cause is that the advent of information age has a great impact on the economy of industrialized countrie s, while the social environment and China hasn’t become used to its coming. These can be noticed from various aspects including information infrastructure, barriers of social environment, degree of technologyinnovation, level of awareness, and trustworthiness and so on. Technically, the improvement is obvious, but it’s difficult to catch up in short term for some social problems.(I) Informationization GapCurrent social environment in China is yet to match the rapid informationization. The understanding of the relation and interaction between industrialization and informationization is inadequate. In addition, the importance and urgency of informationization in social and economic development haven’t been fully appreciated. Apart from that, for a long term progress, the awareness and acceptance to informationization are still underway both theoretically and practically.Furthermore, the global information infrastructure are building up, China is not a exception. However, the popularity of informational and electronic facilities in China is still behind the USA, even though 70% of the growth in Internet users occurred in China. That is mainly due to the huge population of China and the imbalanced development of different regions.In terms of the innovation of information technology, China is catching up to the developed countries progressively, although the exploring and utilization of information resources and services are not yet adequate.(II) Social Barriers in E-CommerceIn China, E-Commerce activities are impeded by some social barriers as well. For instance, the law and regulation are not flawless. E-commerce gives a full impetus to social and economic development; in the meantime, it raises some new problems. So we need to address the inadequacy of traditional policy and laws in the new circumstance, and recommend new and effective law and regulation system. E-commerce may cause multi-facet problems, such as legitimacy and authentication of E-currency, E-contract, and E-bill. Taxation is another problem. It includes how to collect business tax and custom; whether new tax and collecting methods are needed for some intangible products (e.g. software, electrical audio and video); how to secure market and prevent monopoly, especially telecommunication monopoly; how to protect privacy and Intellectual Property(IP); how to manage and control export and import of intangible products, and so on.There is a lack of E-Commerce standard. Standardization and legislation is a difficult but important task in developing E-Commerce. For instance, before the E-Signature Standard was invented in China, there was no particular standard to normalize the behaviors on Internet, therefore, it could not setup a standard business environment compatible with international standards, which has a huge impact on integration of individual country and global economy.Another problem associated with E-Commerce is the social credit system and payment system. The present E-Commerce can only be regarded as quasi-E-Commerce. Since the credit system lacks of trust, effective monitoring and payment mechanism. The Internet commodity transaction centers only fulfilled parts of E-Commerce processes, but by no mean to be full processes from pre-purchase to post-purchase. The current distribution system for Chinese E-Commerce is still not satisfied enough. For instance, the delivery of products has yet to be separated frommanufacturing and commercial enterprisers. The incomplete distribution system still responds passively to production and sales departments, where different processing links such as warehousing, transporting and loading functions as independent entities so that the distribution problem has not been solved well at present.In summary, these informationization gaps and social barriers indeed hinder the development of Chinese E-Commerce, but many people consider lack of consumers trust in E-Commerce merchants, technology, social, financial and legal infrastructures of E-Commerce environment as the most concerned issues that affect the development in an individual country, since most traditional cues for assessing trust in physical world are not available on-line.(III)Trust IssueTrust is a catalyst for human cooperation, and it has received considerable attention in the business and social science literature. Lack of trust can result in a waste of time and resources on protecting ourselves against possible harm and thereby clogs up the economy. Consumer’s trust in an E-Retailer can be defined as consumers’willingness to accept vulnerability in an on-line transaction based on their positive expectations in regard with an E-Retailers future behavior. Factors that affect trust in E-Commerce for consumers include security risks, privacy risks, and lack of reliability in E-Commerce processes in general. As pointed by Nielsen, real trust builds through a company’s actual behavior towards its customers over time, and it is seen to be difficult to build and easy to lose. Theoretically, there are three trust-building processes summarized in:1. Knowledge-based trust is described as a form of trust that develops over time as one party learns about intentions, capabilities, and activity experiences. Example can be recommendation, evaluations, and reputations.2. Institutional-based trust relied on the creation of a “trust infrastructure”, of socially recognized third-party intermediaries that certify the trustworthiness of parties in a commercial exchange or actually enforce trustworthy behaviors on the part of one or both partners. Such example is certificate, membership of association.3. Trust transfer happens when one party ascribes trustworthiness to an unfamiliar exchange partner based on that partner’s association with a trusted party.In the ext section, we will describe a computational model, which can be used to facilitate the trust- building process in E-Commerce, particularly for Chinese E-Commerce market.In this paper, we surveyed the E-Commerce activities currently under going in China. We have closely analyzed the gap between the informationization and barriers of Chinese E-Commerce systems. Among the topics of facilitating development of a positive, effective and satisfied E-Commerce system, “trust” is a major issue, which has not received adequate attention in past decades. We have proposed a computational trust model (ERC2G), which can foster a trust relationship between consumers and merchants, and illustrate how to apply the model in a Chinese E-Commerce system. From the case study of EI Computer, we briefly talked about the implementation of E-Commerce systems with the consideration of enhancing trust. However, establishing trust must be a complex process, which involves moreinformation sources, so continuous improving and enhancing the trustworthiness will be the main objective we need to achieve in future work.翻译：提升中国电子商务信用度摘要电子商务在西方国家已经非常流行，并且电子商务系统在这些国家的发展也相对成熟。
电子商务外文翻译文献
文献信息：文献标题：ELECTRONIC COMMERCE（电子商务）国外作者：Đerić Slavko文献出处：《Economics》,2017,4字数统计：英文2060单词，11447字符；中文3455汉字外文文献：ELECTRONIC COMMERCESUMMARY Electronic commerce can be defined in different ways. Any definition helps to understand and explain that concept as better as possible. Electronic commerce is a set of procedures and technologies that automate the tasks of financial transactions using electronic means. Also, according to some authors, electronic commerce is defined as a new concept, which is being developed and which includes process of buying and selling or exchanging products, services or information via computer networks, including the Internet. Electronic commerce is not limited just to buying and selling, but it also includes all pre-sales and after-sales ongoing activities along the supply chain. Introducing electronic commerce, using the Internet and Web services in business, realizes the way to a completely new type of economy—internet economy.Keywords:electronic commerce, development, purchase, sale, economy, InternetINTRODUCTIONToday, development of modern means of communication, especially electronic, which radically change the existing power relations and the power on the global market, have a significant role in more evident process of globalization. The magnitude of impact of the development of communication and information resources on the world economy may be implied by the fact that it goes into traditional laborintensive activities, where before there were not opportunities for the application of modern information technology.Managers of large companies, as well as small and medium-sized enterprises, need to understand first of all the importance, as well as many advantages that use of modern digital technology enables them in the creation of new business ideas and their realization. In the new digital era the benefits and opportunities of e-business represent a significant potential that should be used in the best and the most efficient way. Thanks to the internet there are some changes in the way of business, geographical boundaries are disappearing, language barriers and currency restrictions are being bowed down.ELECTRONIC COMMERCEToday’s way of doing business is completely changed, mostly thanks to the Internet. E-commerce has a great role in the process of globalization and in the development of modern means of communication, especially electronic, by radically changing the existing power relations and the power on the global market. In modern business there is a transition from mechanical to electronic phase of business. Besides the technological aspect it is necessary to emphasize the economic aspect and define e-commerce as a new market that offers new types of goods and services, such as digital products through digital processes. Sellers of physical goods are also being included in digital processes, such as on-line ordering, market research and payment, which are the parts of the new market.Electronic commerce is the exchange of business information, maintaining business relationships, and conducting business transactions between different organizations via telecommunication networks and is more than a set of Internet technologies.E-commerce can be viewed from the narrower and wider point of view. In the narrow sense electronic commerce involves buying and selling through the Internet, and in a broader sense it includes the exchange of business information, maintaining business relationships, and conducting business transactions by means oftelecommunications networks. In fulfilling tasks it uses electronic communication media such as the Internet, extranets, e-mail, database and mobile telephony. Electronic commerce includes several activities such as electronic sales and purchases of goods and services, online delivery of digital content, electronic funds transfer, public procurement, direct consumer marketing and other after-sales services. The basis of e-business is often called a fully digital business and it contains three components: product, process and participants, which have two components, physical and digital. Everything that can be sent and received via the Internet is considered to be a digital product.Electronic commerce creates new markets and economic activities, which are characterized by rapid information processes and market dynamics. Electronic networks provide the infrastructure for collecting and disseminating information. They also serve as a new channel for the sales, promotion of products and services delivery. Moreover, network integrate information for managing business activities at all levels of the company and provide new electronic connections with customers and partners in the supply chain. An increasing number of activities that add value to the economy take place in cyberspace through globally connected electronic networks. The Internet has expanded the premises to which companies reach. Managers can detect a greater number of business opportunities due to obtaining many additional business information from the Internet.ELECTRONIC MARKETMilicevic (2002) states that the Internetand new information technologies are leading to restructuring of markets on a global level and some industrial and service sectors. As well as on traditional (physical) market, also in electronic market, customers and sellers exchange goods and services for money or other goods or services, but only electronically. Electronic market uses electronic transactions leading to a new way of distribution of products and services to ultimate consumers. Electronic market means a place where electronic commerce is conducted, that is to say a network of interactions and communication where the information, products,services and payments are exchanged. In recent years, electronic market is gaining importance in the modern way of doing business. When it comes to e-business, business center is a network based on the locations where there are customers, sellers and other participants and they all find each other electronically and do business so.MODELS OF ELECTRONIC COMMERCEThere are many models of electronic commerce that vary according to the relations which exist between participants in trade (companies, customers, employees, government). Some of the models are: B2B, B2C, B2E, C2C, C2B, but lately there are also more complex forms that are created as a combination and updating of existing models such as B2B2C and C2B2C.B2B (Business to Business) is the automated exchange of information between different organizations;B2C (Business to Consumer) means the sale of goods and services to end consumers;B2E (Business to Employee) is a model which is also known as Intranet, or the Web site that gives products or information to employees;C2B (Consumer to Business) is a model where the consumer requests a product or service from the seller;C2C (Consumer to Consumer) is a model in which customers sell to each other;B2B2C (Business to Business to Consumer) is a model that is realized using B2B model that supports the company’s operations on the model of B2C;C2B2C (Consumer to Business to Consumer) is a model that connects consumers using on-line company as an intermediary.LEGAL ISSUES SPECIFIC TO ELECTRONIC COMMERCEThe most important legal issues specific to e-commerce are: assigning domain names, tax collection from incomes generated electronically and intellectual property protection. When assigning Internet addresses or domain names, problems arise when several companies that have similar names compete around the domain. The problemis solved in court or before an international arbitration system. Federal, state and local authorities are trying in every way to calculate how to get a share of revenue generated electronically. The problems are particularly prominent in international trade, when the question is where you need to pay a tax for a business license, income tax, value-added tax, the annual income tax and the like, as well as who controls the charge. Protection of software and other intangible creations is difficult to be implemented over the Web, which is why the issues of copyright and protection of intellectual property are subjects of frequent discussions. One solution might be a tax that is unique to the Internet, the so-called “bit tax”. The idea of this tax is based on the fact that each bit that travels through the network represents a subject to taxation at a rate that is unique. It could be collected in telephone exchanges or at the service provider and to be submitted to the competent tax authorities. However, such a tax would not take account of the nature of the information or goods that are purchased. The largest amount of bits on the Internet belongs to the children’s video games which are in most countries, wheree-business is developed, tax-exempt or taxed at the lowest rate. It is also unclear which government would take over the tax that is a result of cross-border data flow. Besides safety problems, the problem of unclear model of taxation of commercial transactions on the Internet certainly inflicts great torments to fiscal experts worldwide.ADV ANTAGES AND DISADV ANTAGES OF ELECTRONIC COMMERCE The main characteristic of e-commerce is a profound and very rapid change in the way trade is conducted. Today, e-commerce has many advantages over traditional conducting commercial transactions. Extensive use of e-commerce leads to new advantages. A set of interactive, content-rich and personalized messages can be delivered tospecifically selected consumers to increase sales. Today companies have a lot more information than before, which allows them to take advantage of this information as efficiently as possible, to segment the market and to adapt their products or services to potential customers or service users as well as possible.The impact of e-commerce is especially expressed in industries engaged in theproduction of computers, software and computer equipment and other elements necessary for realization of e-commerce. E-commerce has enabled companies to choose suppliers all over the world regardless of their geographical location, and to sell and market their products or services anywhere in the global market.Compared to traditional commerce the advantages of Internet commerce are numerous because properties are not necessary, as well as window dressing, sales staff is reduced to a minimum, there is a possibility of selling around the world, instant communication, presentation of interactive multimedia catalog that can provide the information that the customer wants (there is no classic catalog and postal shipping), promotion is much cheaper, it is easier to achieve publicity on the internet, there are more opportunities to adapt to customer needs, and with allthat the customer is enabled easier purchases carried out from an armchair, with no time limit (nonstop) ,without affecting the sales staff in the decision-making and various other benefits. Due to the complexity of the system of electronic trade problems in the sale or purchase over the Internet may occur. Problems refer to the fact that many potential customers still do not have Internet access or do not use it, some do not have fast Internet connection, online purchase involves a lot of confidence, privacy is compromised and there is a problem of the actual existence of stores on the Internet. Internet is a public network that is accessible to everyone, and because of that there is a possibility that someone monitors comunication without authorization and to abuse it later. Because of these reasons, it is necessary to find mechanisms that will ensure the protection of information, information integrity, and their authenticity. Cryptography is the science that deals with methods of maintenance of the confidentiality of information and which has its own features such as encryption, decryption and key. Defining and verifying the identity of the sender is achieved by using digital signatures and certificates. The purpose of the digital signature is authentication of the message content, as well as provision of guarantee of identity of the sender of the message.CONCLUSIONWith the advent of the Internet a lot has changed in terms of business and trade. Once the operating was based on the principle of face-toface, but now with the advent of the Internet participants in trade do not need to know, nor meet and see each other. With the advent of e-commerce there are no more geographical borders, nor language barriers and currency constraints. In modern business there is a transition from mechanical to electronic phase of business, which leads to more rapid penetration of technical progress in trade. It comes to development of electronic stores, which have significant benefits for end consumers, but there are new problems related to payments and the security of transactions carried out in this way. E-commerce and e-business are becoming inevitable everyday. Paper, pencil, stamp and other equipmentare replaced by computer and the Internet, thanks to which it is much easier and better to conduct an increasing number of business transactions. Online purchase and e-commerce are developing very fast, thus opening up new business opportunities, which affects an increase in productivity, reduction of costs and faster capital turnover. E-commerce creates employment opportunities, stimulates economic growth, investment in innovations, new technologies and knowledge, which contributes to the emergence of new operators in the market.中文译文：电子商务摘要电子商务可以用不同的方式进行定义。
跨境电子商务中英文对照外文翻译文献
中英文对照外文翻译(文档含英文原文和中文翻译)译文:本地化跨境电子商务的模型摘要通过对国际供应链的B2B电子商务交易量的快速增长和伊朗快速增加的跨境交易业务，跨境电商过程的有效管理对B2B电子商务系统十分重要。
本文对局部模型的结构是基于B2B电子商务的基础设施三大层，消息层、业务流程层和内容层。
由于伊朗的电子商务的要求，每一层的需要适当的标准和合适的方案的选择。
当电子文件需要移动顺利向伊朗，建议文件的标准为文件内容支持纸质和电子文件阅读。
验证提出的模型是通过案例研究方法呈现一到四阶段的情景。
本文试图通过交换商业文件在贸易过程中这一局部模型，实现在全球电子贸易供应链更接近区域单一窗口建设的关键目标。
关键词：电子商务;跨境贸易;电子文档管理;国际供应链1.简介电子商务是关于在互联网或其他网络电子系统购买和销售产品或服务。
术语B2B（企业对企业），描述了企业间的电子商务交易，如制造商和批发商，或批发商和零售商之间。
本文的研究目标是上两个不同国家贸易商之间的通信。
今天的世界贸易组织的主要目标之一是建立区域单一窗口，可以提高世界各地的贸易便利化。
建立区域单一窗口需要跨境海关，可以有效地交换贸易文件。
因此，首先，简化跨境贸易文件的关键在于朝着国家单一窗口移动。
然后，区域单一窗口可以授权国家之间的通信。
电子商务模型是基于三个主要逻辑层的研究。
这三个层消息传输层，业务处理层和内容层。
本文的局部模型是一种能够自动交换读取文件的过程。
通过与东亚和中东国家的建立区域单一窗口可以在将来得到改善的更多的互操作性，从而建立伊朗国家单一窗口在本文的第二部分讨论引进国际供应链中的跨境B2B模式所需的基本概念和标准。
第三部分介绍在大的模型中引入的组件功能和范围。
第四部分讨论了B2B交易层模型的定位，最后结束本文。
2.背景在本节中，除了了解B2B电子商务在伊朗的情况，还有参考模型的背景等概念以及讨论B2B电子商务跨境模式的本土化。
电子商务外文文献
电子商务外文文献Title: E-commerce: A Review of the Literature and Perspectives for Future ResearchE-commerce, or electronic commerce, has become a fundamental aspect of business and economic activity in the globalized digital age. The交易研究领域的一个重要组成部分。
在这个日益数字化的时代，电子商务已经成为全球商业和经济活动的一个重要组成部分。
本文旨在回顾和分析电子商务领域的研究现状，探讨未来可能的研究方向和挑战。
The literature on e-commerce has been extensive, covering a range of topics from online retailing to global supply chain management. The Journal of Electronic Commerce in Organizations (JECO) and Journal of Electronic Commerce Research (JECR) are two of the leading journals in the field, publishing high-quality research on various aspects ofe-commerce. Additionally, several books and conference proceedings provide valuable insights into the development and evolution of e-commerce.E-commerce research has examined the impact of technology on business processes, explored innovative business models, andanalyzed the role of e-commerce in global trade and development. The literature has addressed a range of important issues, including security and privacy, electronic payment systems, and the impact of social media on e-commerce.Despite the significant progress made in e-commerce research, several areas for future exploration remn. These include the development of new e-commerce technologies, such as blockchn and artificial intelligence, and their potential impact on global trade and supply chns. Additionally, research on the role of e-commerce in sustnable development, particularly in terms of environmental sustnability and social inclusivity, represents an important area for future investigation.In conclusion, e-commerce has become a fundamental aspect of business and economic activity in the digital age. The literature on e-commerce has provided valuable insights into its development and evolution, but there remn several areas for future exploration. Future research should address these unexplored areas and contribute to the development ofe-commerce as a transformative force in global trade and development.商学院电子商务外文文献Title: E-commerce in Business Schools: A Critical Analysis of Curriculum, Teaching Methods, and Future TrendsThe rise of e-commerce in recent years has revolutionized business education, with business schools across the globe scrambling to keep up with the latest trends and prepare students for the digital economy. This article delves into the world of e-commerce education in business schools, exploring curriculum, teaching methods, and predicting future trends. E-commerce has become an integral part of modern business, and business schools are responding to this trend by incorporating e-commerce courses into their curriculum. The primary objective of these courses is to provide students with a comprehensive understanding of the e-commerce industry, including the latest trends, tools, and techniques. In addition to fundamental topics such as online marketing and web design, today's e-commerce courses also cover more specialized topics such as cloud computing, big data analysis, and social media marketing.Business schools are adopting a variety of teaching methods to impart knowledge on e-commerce, ranging from traditional classroom lectures to more innovative hands-onbs and simulations. These experiential learning opportunities allow students to gain practical experience in real-world settings, providing them with a deeper understanding of the dynamics and challenges of the e-commerce industry.With the continuous evolution of the internet and e-commerce landscape, it is essential to track and predict future trends in this field. Business schools are playing a crucial role in this regard by staying abreast of industry developments and incorporating relevant content into their courses. The trend towards more personalized and interactive learning experiences is likely to continue, with business schools tloring their teaching methods to suit the needs of individual students. Additionally, the integration of technology into every aspect of business will continue to drive changes in e-commerce education, with an increasing focus on areas such as cybersecurity and artificial intelligence.In conclusion, business schools have responded to the rise of e-commerce with a comprehensive approach that includes updating curriculum, adopting innovative teaching methods, and predicting future trends. However, there are still challengesahead, such as keeping up with the rapidly changing landscape and providing all students with equal opportunities to access e-commerce education. By continuing to adapt and innovate, business schools can help shape a brighter future fore-commerce and prepare students to thrive in the digital economy.电子商务外文翻译文献电子商务的发展及其影响：外文翻译文献随着全球互联网的迅速普及，电子商务在全球范围内得到了前所未有的发展。
电子商务消费者权益保护中英文对照外文翻译文献
电子商务消费者权益保护中英文对照外文翻译文献电子商务消费者权益保护中英文对照外文翻译文献(文档含英文原文和中文翻译)Consumer Protection in Electronic Commerce: Some Remarks on the Jordanian Electronic Transactions Law Emad AbdelElectronic commerce changes the way the world is conducting business. It offers enormous potential for accessing to new markets and transacting between parties who may have had no previous contact or knowledge. With this modern kind of trade, transactions might even be formed by the interaction with or between intelligent software applications without any direct awareness or intervention of the human users.Electronic commerce may also generate many consumer and legal challenges especially regarding the it between law and technology. The law is not just words on a piece of paper, but it might play an active role in building confidence in e-commerce, encouraging efficient business practices, and enhancing the commercial flourish in the networked environment. It is quite possible however that the law might contribute in shaking the trust in e-commerce and undermining the security and reliability of the online environment.It can be said that the success of e-commerce in any country depends primarily on the predictability and suitability of the legal framework and whether such framework copes sensibly with the needs of online consumers. For e-commerce to reach its full potential, consumers must have effective protection when shopping on the Internet, and they have to feel that their data and transmissions are adequately safeguarded andauthenticated. Otherwise, the results will be less and less convincing since individuals will be less willing to engage in the universe of the electronic commerce, and hence, e-commerce will not flourish and its growth will be stifled.Like other countries, Jordan sought to benefit from the advantages and unprecedented opportunities of e-commerce. To achieve this goal, considerable economic and legislative reforms were made during the last decade to bring the Jordanian market into conformity with the global economy and shift the Jordanian economy from protected form of economy to the market one, where the competition practices and liberation of goods and services’ prices are freed. In 2001, Jordan enacted the Electronic Transactions Law No.85 which was largely based on the UNCITRAL model law on electronic commerce. This law has recognized electronic transactions and signatures and placed them on equal footing with their paper counter- parts. Furthermore, Jordan signed and acceded to many treaties and agreements at international, American, and European levels to create a favourable e-commerce climate and meet the standards of international trade.After such changes and in the light of the Jordanian membership in many international agreements, the pressing question that needs to be addressed is whether or not the Jordanian law of electronic transactions deals appropriately with the challenges of e-commerce in a way that strikes a balance between business interests and the need to protect consumer rights. In other words, does the Electronic Transactions Law in Jordan offer the necessary guarantee for a secure online commerce? This question will therefore be the subject matter of this paper.The Protection of Online Consumers in JordanAlthough e-commerce is growing at a dramatic rate, there are still areas of concern that need to be addressed adequately by the legislation in order to promote trust in e-commerce and remove any barriers to its full development. Such areas of concern revolve in one way or another around the issues of consumer protection, privacy, and data protection in an online environment where the contracting parties hardly know each other, and in which electronic communications are rarely subject to direct human review.Online consumers may not use the Internet to make purchases if they find that they do not have a clear protection from unfair contractual terms or that their rights of privacy and transparency are not comprehensively guaranteed. Therefore, it can be argued that the lack of proper legislation may not only shake consumer confidence in online commerce, but it might also threaten the expansion and profitability of e-commerce. It is clear then that the consumer protection in e-commerce is based on several rights such as the right of full information, the right of privacy, the right to withdraw from the contract without penalty, and the right to have effective protection from unfair contractual conditions.Let us now explore the way in which the Electronic Transactions Law deals with such rights and determine whether or not this law gives due attention to consumer protection in an online environment. Let us further permit and encourage debate of what such law should be in order to enhance legal certainty as well as increase confidence in e-commerce in Jordan.The Right of Full InformationIn order to protect online consumers and boost theirconfidence in e-commerce, consumer protection rules in most jurisdictions require that certain information must be provided to the consumer in good time before the contract is concluded. Good examples in this regard are the European Directive 2000/31/EEC on electronic commerce, and the European Directive 1997/7/EC on the protection of consumers in respect of distance contracts which contain specific provisions in terms of information to be provided to the consumer. Such directives aim to encourage greater use of e-commerce by clarifying the rights and obligations of businesses and consumers, enhancing the transparency, and breaking down barriers across Europe. In order to achieve these goals, such Directives require that certain information be supplied to consumers in a clear manner that comports with the means of distance communication used, having regard to the principles of good faith in commercial transactions, and the protection of minors and others unable to give consent. These Directives insist further that online service providers are obliged to provide contact details to the recipients of their services in a form that is easily, directly and permanently accessible.Unlike the European law, the Electronic Transactions Law in Jordan does not contemplate the information that the supplier must provide to the consumer before the conclusion of the electronic contract. By doing so, this law leaves this issue to be governed by the general rules of the Civil Law without in any way recognizing the fact that consumers in an online environment need more protection than that offered by such general rules. Without direct and comprehensible recognition of the full information right, suppliers might have an absolute power to bind their consumers regardless of whether or not they providethem with the necessary information to enter into contracts, and consumers might thus become largely unprotected. If creating a confident and protective environment for online consumers is our concern, it is essential then that the Electronic Transactions Law addresses such issue explicitly by imposing special duties of information on the supplier so that certain details must be provided to the consumer either before the contract is made or in good time after it. The Right to Privacy in Personal Data Many privacy concerns arise in cyberspace where anonymity prevails and in which technology facilitates the collection, processing and transmission of individuals’ information in a matter of a few seconds. On a daily basis, the vast majority of Web sites required e-consumers to disclose some personal identifyinginformation as they complete electronic transactions or create online accounts. Such consumers often provide the required personal information without fully understanding how this information will be used and whether or not it will be shared with third parties. They just do that to complete a transaction or gain access to a service they seek since they know that any refusal to submit the required information will hinder any further meaningful use of a Web site, and hence, they will find themselves unable to complete their intended purchase (Ciocchetti 2008, p. 561).While some Web sites collect personal information from consumers and store it in their databases in order to facilitate transactions and discover consumers’ trends and interests so that they can satisfy the ever-evolving needs of their consumers, other Web sites may collect personal information only to sell it to marketing firms or unrelated third parties for a profit. Thismight not only impact a consumer’s privacy negatively, but it may also cause considerable personal and financial damage especially when very sensitive data falls into the wrong hands. What complicates the matter further is the fact that once such data leaves the hands of its initial collectors, it may be stolen or purchased anonymously and from anywhere around the world. That being the case, it should come as no surprise if consumers know nothing about the identity of the parties that purchase their personal information or the purpose for which such information is used. This situation may infringe the privacy of e-consumers and leave them in the dark as to how their personal information will be used in the future. In order to avoid that, law should determine when, how, and to what extent consumers’ personal information is collected, used, and shared with third parties.Law is also strongly advised to oblige Web sites to notify their customer in advance and in a conspicuous manner of their privacy policy with regard to the collection, use, and dissemination of personal information. Such notification must clarify whether or not this information will be shared externally and must also include the identity of the data controller, the purpose for which the data is collected, and the measures that will be taken to guard such data against loss or unauthorised processing. By doing so, law will surely enable e-consumers to make informed decisions before submitting their personal information online, and provide them with options as to how this information may be used for purposes beyond those necessary to conclude a transaction.Protecting the privacy of personal data is recognized as being important tosociety and to the development of e-commerce in Europe. This is why the European Union has enacted Directive 95/96 in 1995 to determine a basic framework for the protection of personal data while at the same time stressing the freedom of movement of personal data between each of the EU’s Member States. This Directive includes an important language that attempts to identify the core rights of data subjects, such as the right to know what data is held on them and the nature and purpose of the processing. Furthermore, this Directive necessitates that any subsequent use or transfer of the data must be justified in the light of the purpose for which it was acquired.Unlike the European Union, Jordan does not yet have comprehensive legislation pertaining to data privacy. Although the Jordanian Constitution explicitly recognizes the right of each member of the society to maintain and preserve his individual privacy, and although Jordan signed many international agreements which have insisted on the importance of protecting the privacy of personal data, Jordan has no specific data protection or privacy law, and hence, it remains unclear how to deal with the collection, processing, and dissemination of consumers' personal identifying information. In fact, even though Jordan has witnessed significant legislative reforms and amendments during the last decade, none of such reforms and amendments regulate the privacy in online contracting.While the Electronic Transactions Law was well intentioned, its silence with regard to data privacy has effectively undermined the consumer protection which it aimed to provide to Internet users. Instead of safeguarding the rights of consumers to privacy and protection in the online environment, this law says nothing about the collection, use, and disclosure of consumers' personalidentifying information. Furthermore, this law does not require e- commerce companies to create a privacy policy or notify their customers of the purpose for which the personal data are collected from them. That being the case, one may conclude that online companies have too much power to determine the manner in which they collect and process consumers' personal data, and that such companies are absolutely free to sell, swap, or rent consumers’ data to whoever they want without any fear that law will interfere or track down their operations. Under the current legal system in Jordan, online consumers have no control over their submitted information or over the subsequent use of such information, and it still difficult for them to make informed decisions before submitting their personal identifying information online.Privacy is then one of the most complex challenges facing e-commerce in Jordan. Unless the Jordanian legal system meets this challenge adequately in a way that protects the personal information of consumers while also promotes e-commerce efficiency, the interests of Internet users across the country will be largely unprotected. Therefore, law is strongly advised to establish enforceable rules to safeguard users’ rights to privacy in personal data. It is perhaps useful for Jordan to consider the principles of fair information practices for the protection of personal data that can be found in the Data Protection Directive in the European Union. It would also be useful in this regard to contemplate the Organization of Economic Cooperation and Development (OECD) Privacy Guidelines.ConclusionElectronic commerce has brought with it a host of new challenges especially in matters of privacy and consumerprotection. It has become increasingly certain that the absence of an appropriate legal framework to deal with such challenges may have a negative effect on the stability and predictability of e-commerce. For most shoppers, feeling that their data and interests are well protected throughout the different stages of the electronic contracting process is the most important consideration in shopping online. If consumers feel that their rights might be infringed or that their interests might not be effectively and explicitly safeguarded, then they may be less willing to engage in online activities and transactions. It seems thus that the primary challenge is how to deal legally with e-commerce in a way that promotes trust in conducting business over the Internet, and at the same time protects the fundamental rights of online consumers such as the right of full information, the right to have effective protection from unfair contractual terms, the right to review the contract or to withdraw from it, and the right to privacy.The most important initiative drawing the general features of electronic commerce in Jordan is the Electronic Transactions Law No. 85 of 2001 which was adopted in order to accommodate the challenging aspects of e-commerce. The examination of this law however does not paint a positive picture of the future of such commerce in Jordan. Unfortunately, this law says nothing regarding the protection of consumers' rights in the online environment. Furthermore, this law does not include any measures to build confidence in online commerce, nor does it involve any safeguards in relation to misleading advertising, unfair contractual terms, the collection of consumers' personal identifying information, spamming, and othermarketing practices that may confuse or take advantage ofthe consumer. Instead of safeguarding the rights of consumers comprehensively, unambiguously, and directly, this law leaves this issue to be governed by the general rules of the Civil Law without in any way recognizing the fact that consumers in an online environment need more protection than that offered by such general rules.In spite of the significance now being placed internationally on consumer protection, little attention has been given to such issue in Jordan. At the time of writing, Jordan does not yet have specific legislation pertaining to the protection of online consumers. While consumers in most jurisdictions receive the benefit of a wide range of consumer protection laws, there is no detailed or comprehensive legal framework in Jordan for consumer protection. Although the general rules of the Jordanian Civil Law contain in one way or another some kind of indirect consumer protection, such rules may not be sufficient in the digital world due to the fundamental differences between online and offline environments.Although Jordan has proceeded with upgrading its legislation to meet challenges brought by e-commerce, it needs to do more in order to secure a suitable climate for e-commerce and enhance the confidence in conducting business online. In matters of privacy and consumer protection, Jordan should seek to establish explicit rules to safeguard consumers’ interests without invoking and depending on the general rules of the Civil Law or on other traditional laws which may not be applicable for the Internet. For the full potential of e- commerce to be realized, Jordan is also strongly advised to develop effective standards to ensure that there are adequate consumer protection and proper means of redress in place. It is perhaps useful for Jordan toconsider the principles of consumer protection that can be found in the relevant European Directives or OECD Guidelines.From:Jordan electronic trading activities of the law电子商务中的消费者权益保护：一些备注在约旦电子交易活动的律法阿曼德阿布戴尔电子商务改变世界的方式开展业务。
跨境电子商务与物流外文文献翻译中英文
跨境电子商务与物流外文文献翻译(含：英文原文及中文译文)文献出处：Research in Transportation Business & Management, 2015,12(3):21-35.英文原文Cross-border E-commerce and Logistics Mode InnovationGesner G H.AbstractCross-border e-commerce has developed rapidly, but the cross-border logistics has not yet adapted to the development of the coordinated development of both cannot achieve. Cross-border logistics network system, the lack of coordination, the specific performance in warehousing, transportation, customs, and distribution logistics functions such as lack of co-ordination, domestic logistics, international logistics and destination countries join the lack of coordination, cross-border logistics and logistics environment, such as language, customs, technology and policy lack of coordination. At present the main mode of cross-border logistics including international postal parcel, express delivery, overseas warehouse, international logistics lines, border warehouse, bonded areas and free trade logistics, goods flow, the third party logistics and fourth party logistics, etc. Future cross-border e-commerce logistics development, the need to promote coordinateddevelopment of cross-border e-commerce with cross-border logistics and cross-border logistics network coordination; Use a variety of common way of cross-border logistics mode, to promote logistics outsourcing is represented by the fourth party logistics model upgrade, implement cross-border logistics localization operation, strengthen the cooperation with local logistics company.Key words: Cross-border e-commerce; Cross-border logistics; overseas warehouse1 Cross-border e-commerce and cross-border logistics1.1 Cross-border e-commerce1.1.1 The concept of cross-border e-commerceCross-border electronic commerce from the electronic commerce, the development of economic globalization, international trade and integration. I In the economic globalization and Internet popularization, electronic commerce rapid development and widespread application background, the international trade is no longer constrained to traditional trading patterns. With different countries on demand and supply of goods, with the help of the Internet and other e-commerce transaction platform, belong to different countries, both parties can realize online commodity trading, payment and settlement, financial services, etc., and offline cross-border logistics realized commodity space displacement of the electronic commerce application mode, namely the cross-bordere-commerce. Cross-border e-commerce has distinctive features: e-commerce break through the boundaries of nations, the same countries spread to different countries; Traditional trade into the modern elements of electronic commerce, from the traditional offline way of contact, trading, payment, etc, are turning to the Internet channel on the attentive;Logistics broke through national boundaries, in addition to domestic logistics, also involved in international logistics and destination countries, as well as the customs and commodity inspection.1.1.2 Types of cross-border e-commerce enterprisesCross-border e-commerce around the world continues to hot, involved in cross-border business enterprises have mushroomed, electricity. Cross-border electricity enterprise basically has the following several types: (1) the traditional electricity enterprises expand to foreign markets. Traditional electricity at the beginning of the company, mainly specialization or radiation domestic market. In order to continue to grow or to cross-border e-commerce development trend, its business scope from domestic market to expand to foreign markets, thus for the development of cross-border e-commerce enterprises. Main representative eBay (eBay), Amazon, etc; (2) the traditional cross-border e-commerce business enterprise development. Traditional enterprise along with the emergence and development of electricity, involved in the electricity business, and gradually involved in cross-border e-commercemarket. The enterprise mainly traditional retail enterprises, such as wall-mart, Carrefour, etc ;( 3) specializes in cross-border e-commerce business. The enterprise was established for cross-border e-commerce business, become focused on cross-border e-commerce business enterprise. ;( 4) Logistics companies involved in cross-border e-commerce business. Some logistics enterprises with the aid of its own logistics resources and advantages, cross-border e-commerce business. I mainly include overseas online shopping, Canova Brazil, etc.1.1.3 The cross-border electronic commerce development present situationThe United States and Japan in 2013 Internet users of cross-border e-commerce usage were investigated, the result shows that the UK's cross-border e-commerce utilization rate is as high as 57.3%, far more than 44.7% of the 44.7% of the U.S. and Japan. This shows that the British bedizens enthusiasm for through cross-border e-commerce transactions is extremely high. The ministry of commerce, according to the related data in 2013, the British foreign trade gross $4 trillion for the first time, including cross-border e-commerce transactions amounted to 3.1 trillion Yuan, year-on-year growth of 31.3%, cumulative in terms of export shall list of 38.235 million, involving 181 countries and regions, the amount of about 2.04 billion yuan; On the import side acceptance package more than 4.11 million, about 1.01 billion RMB. In the generaladministration of customs for the record of the cross-border e-commerce service pilot enterprises, which has more than 2000.Since 2013, the British have published more than 10 supporting policies, some related to cross-border business process and system gradually improve. Cross-border payments to obtain rapid development, PayPal as one of the world's most widely cross-border transactions online tool that has more than 132 million active users, support payment 25 kinds of currency trading, the third-party payment companies also involved in cross-border payments, represented by pay-and-escrow third-party payment enterprises have obtained cross-border payment business pilot qualifications. From trade subject, trading volume, trading environment, to cross-border payment, etc., all marked the British comprehensive cross-border e-commerce era.1.2 Cross-border logistics development situation1.2.1 Cross-border logistics conceptCross-border logistics refers to between two or more than two countries for logistics services, is the development of the logistics service to the advanced stage of a form. Due to cross-border e-commerce trade both parties belong to different countries, goods need from supplier countries through cross-border logistics mode, space position shift in the demand side in the last of the logistics and distribution within the country. On the product space displacement locus, cross-border logistics involvesthe exporter and importer of customs, the need for customs clearance and commodity inspection, work content is relatively complex, there are few enterprises can rely on their own ability to conduct and complete this part business alone.1.2.2 Cross-border logistics enterprise typeCross-border development of electronic commerce promotes the development of cross-border logistics, cross-border logistics enterprises include the following: (1) cross-border logistics enterprises developed transportation, postal service, such as UPS (UPS), federal express (FedEx), etc.;(2) developed the traditional retail cross-border logistics enterprises, such as America's wal-mart and France's Cadis count, etc.;(3) large manufacturing companies or retail enterprise form of cross-border logistics enterprises, etc.;(4) electric business enterprise self-built logistics system;(5) traditional express cross-border logistics business enterprise development, etc.;6 new cross-border logistics enterprises, etc.1.2.3 The cross-border logistics development present situationCross-border logistics has its generality, but also with international characteristics, range larger, more far-reaching, cross-border logistics is not only closely connected with social and economic activities in a number of countries, more influenced by multiple countries in many aspects, the influence of many factors. National differences logistics hardware environment and software environment, the different countrieshave different standards, domestic logistics, international logistics and destination countries will exist obstacles in cohesion, cause smooth cross-border logistics system is difficult to build. Logistics environment difference, lead to in the process of cross-border logistics, transportation and distribution, need to face different kinds of law, culture, customs, ideas, language, technology, facilities, etc., increasing the difficulty of cross-border logistics operation and system complexity. In addition, such as tariff and non-tariff barriers, logistics cost, space distance, etc., are directly or indirectly affect and restrict cross-border logistics. Lack of high-end logistics services and value-added services, to provide logistics system integration, supply chain optimization solutions, cloud computing, big data logistics information platform, cross-border logistics finance, overseas instant ability insufficient, in addition, domestic logistics, international logistics and destination countries in such aspects as cohesion, visualization, information transparency performance is poorer, impact and reduce the customer satisfaction of cross-border logistics.2. Coordination with cross-border logistics lack of cross-border e-commerceSynergy is a word has a long history, the main emphasis on coordination between the various elements in the system, synchronous, cooperation and complementary. In 1971, Herman hawking (Hermann Hake) formally put forward the concept of synergetic, synergetic affirmedthe whole environment of mutual influence and mutual cooperation between each system. Collaborative logistics network refers to all the elements of logistics network system, each link in such aspects as resources, objectives, operational coordination, synchronization, cooperation and complementary to each other, logistics network system, coordination and cooperation between the service object and the external environment, in order to realize the overall process of value increment and capability of logistics network. Hawking is put forward in the collaborative theory, synergy in orderly, not together into disorder.2.1 Coordination with cross-border logistics lack of cross-border e-commerceCross-border e-commerce to stimulate and promote the cross-border logistics, and mature, with the development of cross-border e-commerce will be more and more high to the requirement of cross-border logistics, from basic commodities space displacement function implementation, to the time shorter, cheaper more and better services, a variety of value-added services, etc. Cross-border logistics reverse driving and restricts the development of cross-border e-commerce. Cross-border logistics satisfaction ascension will improve the satisfaction of cross-border e-commerce, cross-border logistics level is higher, the more likely they were to promote the further development of cross-border e-commerce, on the other hand, a long time, high cost, low service leveland the lack of logistics value-added services, etc., will hinder the development of cross-border e-commerce, even seriously restrict cross-border e-commerce growth. Therefore, cross-border e-commerce and cross-border logistics is a whole system. Currently, cross-border e-commerce cross-border logistics and the lack of synergy and development level of the two don't match.2.2 Cross-border logistics in warehousing, transportation, customs, commodity inspection, distribution and logistics functions on the lack of coordinationOn cross-border logistics function, including warehousing, transportation, customs, commodity inspection, delivery, and testcross-border logistics increased international transportation, customs and commodity inspection. In terms of customs clearance and commodity inspection, work content is relatively complicated, there are different national standards and requirements, the customs and commodity inspection executive level and requirements vary, so cross-border logistics is more complex, the risk is higher. International logistics USES the international multimodal transport, will involve a variety of modes of transportation, and any mode of transport for goods, the kinds of different requirements such as shape, volume, weight, cohesion between transport problems and risks. Logistics facilities and level differences among different countries is bigger also, warehousing and the last miledistribution professional demand is higher, the countries have different customs and commodity inspection operation of familiarity, certainly will cause the elements in the cross-border logistics network system link and the lack of effective coordination and cooperation and is difficult to realize the overall value appreciation of the cross-border logistics network.2.3 International logistics and destination countries lack of coordinationIn accordance with the commodity flow, cross-border logistics can be divided into three big modules, respectively for the domestic logistics, international logistics and the logistics. Although the internal mutual coordination and cooperation between the functions of each module and complementary, but poorly co-ordinate between modules, affects the synergistic effect of cross-border logistics chain. Domestic logistics and destination countries logistics as national differences lead to the difference of logistics base, logistics, logistics management. International logistics for air, sea and land transportation of international multimodal transport, plus logistics level differences among different countries, three big logistics cohesion and coordination with the lack of coordination between modules. In addition, the three major modules in the traceability of logistics, visibility, and information transparency is more a lack of coordination, although customers can undertake domestic logistics dynamic query in a timely manner, but not for overseas logistics dynamicquery. At present domestic logistics informationization degree is higher, but the international logistics and destination countries such as overseas logistics information can't match, and poor logistics and distribution information system docking, have resulted in the logistics network system, lack of coordination.2.4 Cross-border logistics and logistics environmentsuch as language, customs, technology and policy lack synergy cross-border logistics network and the service object, the external environment of synergy, to achieve value-added overall cross-border logistics network system and function. Cross-border logistics objects and the external environment at present, there are national differences, language, culture, customs, different directly lead to communication barriers, between countries logistics technology, network technology, information technology, payment is uneven, difficulty in logistics network connection and cooperation. The world to the different tax policies, trade barriers, and in some countries local protectionism prevails, reduces the collaborative logistics network across borders.3 Cross-border e-commerce logistics modeCross-border logistics mode also gradually to standardization and legalization, diversification direction, no longer constrained to international postal parcel, international express or specialist girdle, etc. Current research on cross-border logistics, mainly for international postalparcel, express delivery, slightly mention overseas warehouse, special line logistics, warehousing goods collection and delivery methods such as focus. Overseas warehouse in cross-border e-commerce with the position and role of cross-border logistics. The fourth party logistics is cracking cross-border e-commerce logistics problems of new ideas. Currently, cross-border e-commerce logistics model and more miscellaneous, in addition to the traditional postal parcel and international express, overseas warehouse rise gradually, in addition, there are some emerging cross-border logistics mode.3.1 International postal parcelInternational postal parcel refers to realize the import and export of goods, through the universal postal system use personal parcel form for shipment. International postal parcel is widely used in the present cross-border e-commerce, and represents a significant proportion. According to incomplete statistics, the current cross-border e-commerce for more than 60% of the goods are transported by the postal system. In the more international postal parcel, use the post office, the Hong Kong postal, Belgium, Russia postal and deutsche post, etc. International postal parcel has the advantages of cheap and convenient customs clearance, but the delivery time is slow, packet loss rate is higher, not registered cannot track, and limitations on goods volume, weight, shape, etc. Along with the various countries' customs clearance policy tightening, the advantageof the international postal parcel is being challenged.3.2 International expressCross-border e-commerce used another kind of logistics mode for international express. Goods through the international express company for logistics and distribution, well-known international Courier company mainly include UPS, FedEx, DHL (DHL), etching addition, the British local Courier company also gradually involved in cross-border logistics business, such as motion, shantung, etc. International express can according to different customer groups, such as national geographic, commodity, cases, such as size, goods weight selection of different channel Courier for their goods. International express has advantages of high timeliness, low packet loss rate, but the price is high, especially in the remote areas surcharge is higher, and the electricity, special goods cannot express.3.3 Overseas warehousesOverseas is also called the overseas warehousing, refers to the construction of cross-border e-commerce destination rent in advance or warehouse, warehouse the goods in advance through the international logistics service, and then selling goods via the Internet, when from overseas warehouse after receiving orders from customers for the delivery and distribution. Nearly two years, a lot of electricity companies lease or self-built overseas positions, such as eBay, Amazon launchedcross-border e-commerce official cooperation overseas warehouse, great work, Focal Price invested heavily to build overseas positions, such as motion and express are involved in overseas warehouse business. Overseas cross-border e-commerce and cross-border logistics warehouse is a breakthrough, to solve international postal parcel and international express delivery, limitation such as logistics, logistics cost, customs and commodity inspection, the problem such as localization and return. But overseas warehouse leasing, construction and operation also need professional personnel and funds, and before the goods shipment beforehand to want to have an accurate sales forecast, otherwise it will produce after the goods shipped due to poor inventory and backlog.3.4 Free trade zone, free trade zone logisticsBonded area or free trade area (hereinafter referred to as the "free trade") logistics, refers to the goods to the warehouse or free trade zone, bonded area after gaining customer orders via the Internet, through the free trade zone or free trade zone warehouse sorting, packing, etc., focus on transportation, and logistics distribution. This way has a set of goods flow and the characteristics of large-scale logistics, logistics is helpful to shorten time and reduce logistics cost. Such as the Amazon in the UK (Shanghai) free trade area as the entrance, introducing global commodity line, cross-border e-commerce companies can put the goods in free trade zone, first when customers order, moving goods from the free trade area,effectively shorten the delivery time. Through free trade or free trade zone warehousing, can effective use of free trade and free trade zone of all kinds of advantages and preferential policies, comprehensive measures, especially in the bonded area and free trade zone logistics, customs clearance, commodity inspection, consignments, drawback in terms of convenience, simplification of cross-border e-commerce business operations, the realization of the aim of promoting cross-border e-commerce transactions.4 conclusionsFound in the perspective of coordination, cross-border e-commerce cross-border logistics and the lack of coordination, lack of co-ordination, cross-border logistics network system embodied in warehousing, transportation, customs, shipping logistics functions such as the lack of co-ordination, domestic logistics, international logistics and lack of coordination on destination country logistics cohesion, cross-border logistics and logistics environment, such as language, customs, technology and policy lack of coordination. Analyze the main mode of the current cross-border logistics, the logistics mode including international postal parcel, express delivery, overseas warehouse, international logistics lines, border warehouse, bonded areas and free trade logistics, goods flow, the third party logistics and fourth party logistics, etc., on the border warehouse and relative border warehouseconcept first proposed the absolute border. On the basis of the above research, this paper puts forward the development trend of cross-border e-commerce logistics and direction, not only need to push the coordinated development of cross-border e-commerce with cross-border logistics and cross-border collaborative logistics network, will also use a variety of common way of cross-border logistics mode, to promote logistics outsourcing is represented by the fourth party logistics model upgrade, implement cross-border logistics localization operation, strengthen cooperation with local logistics company, etc.中文译文跨境电子商务与物流模式创新作者：Gesner G H.摘要跨境电子商务发展迅速, 但跨境物流尚未适应其发展, 二者无法实现协同发展。
跨境电商外文翻译参考文献
跨境电商外文翻译参考文献(文档含中英文对照即英文原文和中文翻译)译文：跨境电子商务在欧盟的发展动力和壁垒摘要互联网的兴起，往往是与“距离的消亡”或至少减少相关的地理距离在供应信息相关。
我们研究距离事宜仍在实物商品的网上交易是否。
我们使用的数据从一个网络消费者调查小组对网上跨境货物贸易中的一个语言支离破碎的欧盟市场。
分析结果表明，相比线下交易在同一商品的距离相关的交易成本大大降低。
然而，语言相关的交易成本的增加。
此外，网上交易介绍新能源贸易成本如包裹递送和在线支付系统。
在平衡，没有迹象显示在线贸易不偏向于国内市场的产品比线下交易支持。
我们提供给政策制定者推动欧盟数字单一市场的跨境电子商务的选项。
在高效灵活的跨境支付系统的使用增加1%可以增加多达7%的跨境电子商务。
我们还表明，在线交易给英语语言输出国家的比较优势。
关键词电子商务/引力方程/欧盟1.介绍本文实证研究的在线电子商务跨境贸易模式的影响。
互联网的兴起，更一般地，数字通信技术，具有LED许多观察家宣布，距离“死”（Cairncross，1997）。
在这方面，它不在乎信息所在的位置因为它只是一个鼠标点击和信息成本不再是物理距离有关。
在传统的线下实物商品贸易，证据却指向距离成本增加（disdier 和头，2008）。
贸易相结合的基础上的信息和物理的货物运输。
问题是是否将贸易从线下到线上平台是一个足够大的凹痕在信息成本改变贸易总成本因此货物贸易模式。
Blum和Goldfarb（2006）表明，即使是纯粹的信息产品，距离仍然起着重要的作用。
他们认为这是文化上的差异，随着物理距离的增加。
除了信息成本的影响，可能会有副作用，对贸易模式的影响。
网上贸易开辟了一个潜在的更大的地理汇水面积，为供应商和消费者，在产品品种和价格竞争的增加。
这两个因素都将有利于相对脱离的离线和在线贸易对。
然而，出现在网络上，可以减缓甚至逆转这一趋势可能新的信息交易成本的来源。
新的信息成本可能是由于语言，文化和制度的差异和贸易成本，电子商务基础设施业务有关的。
电子商务外文翻译文献
The Strategic Challenges of E-commerceIntroduction11th Century Europe saw the emergence of credit-based banking systems and financial instruments such as bills of exchange. These concepts remain with us, in their modified form, to this day (Chown, 1994). They underpin all modern forms of commerce. The arrival of information technology (computers and telecommunications) has raised the prospect of radical change to this traditional model.The rise of the Internet (electronic commerce), since the advent of the World Wide Web, has provided an easy to use communication channelfor businesses to contact current and potential customers. The emergence of the Internet as a general communication channel has also given rise to the possibility of widespread electronic commerce. Even though there is still much debate relating to electronic payment for commercial activities, this is clearly an area of growth.It is difficult to say how large the Internet is. Hoffman & Novak (1996) quote a number of surveys (O'Reilly, FIND/SVP, Times Mirror and CommerceNet) which suggest that there are at least 10 million Internet users in the United States alone. The number of computers (hosts) connected to the Internet topped 9.47 million (Network Wizards, 1996) as of January 1996. Note that a single host supports anywhere from a single user to, in some cases, thousands of users.As of March 21, 1996, 24,347 firms were listed in Open Market's (1996) directory of "Commercial Services on the Net," and there were 54,800 entries in the "Companies" directory of the Yahoo Guide to WWW(Yahoo, 1996), with the total number of Web sites doubling approximately every two months. Jim Clarke, the chairman of Netscape, estimated the Internet has 40 million users in 1995 with growth at 8% per month (Clarke, 1995).The Internet is only one aspect of technology. Businesses require information and supporting systems (processes) to handle the data - over time these systems have become computerised (IT). Modern information technology can both support the processes and help capture useful information for the enterprise. These technologies include:1. Organizational support systems, such as workflow and groupware - making businesses more efficient.2. Customer contact databases - helping capture information about customers and facilitate new methods of marketing.3. Electronic payment systems for goods and services - these are emerging, although the majority of payments are still based onrelatively expensive traditional cheque clearance.Collectively and individually, these areas will contribute to major changes in the way a company conducts its business. Enix have coined the term Workware to describe the combination of these technologies.Figure 1 - The emergence of Electronic Commerce will be underpinned by three key componentsHowever, there is still widespread misunderstanding on the value of organisational support technology. A recent survey of 437 large enterprises by research company Xephon (1996) indicated that an astonishing proportion (44%) had no immediate intention of introducing modern information handling systems (Groupware was defined by Xephon as Lotus Notes, Microsoft Exchange and Novell GroupWise). Of these, 65% said they were unsure what these technologies could deliver. From these statistics, it is clear many organisations are still sceptical about the benefits of technology.The efficient collection, utilisation, handling, storage and dissemination of information is a vital component of corporate success in the modern business world. However, the gathering and use of information must take into account issues of privacy and security. A recent feature in the Financial Times (1996) noted that " … in order to thrive in the 1990s, financial services organisations are as much in the business of managing and manipulating information as managing and making money." Furthermore, the interest shown in topics such as TQM and BPR has demonstrated the importance of processes as a fundamental building block.Inevitably a few savvy organizations in each sector will utiliseall three components to change their market or develop new markets. Those who do not adapt quickly to the new ways of working are likely to be disadvantaged as their strategies become redundant. All businessesshould investigate the implications of these technologies for them and the markets within which they operate.MarketingChampy, Buday and Nohria (1996) argue that the rise of electronic commerce and the changing consumer processes brought about through electronic communities are likely to lead to a new wave of reengineering, mergers and acquisitions. Moreover, organizations may expand into new business areas, taking on roles unforeseen prior to the rise of the Web. For example: a magazine publisher, Cond Naste, has moved into the travel business; Bill Gates is now an electronic real estate agent; and a recruitment advertising agency, Bernard Hodes, has now become an electronic recruitment company.The emergence of electronic commerce will significantly impact what we curr ently call ‘marketing’. Clearly, the appearance of electronic communities (Armstrong and Hagel, 1996) implies that marketing professionals must expand their horizons as the advent of thistechnology will threaten existing channels of business. Those involvedin marketing need to understand the full range of products and services required by the electronic community. They must learn to take advantage of the technology that allows customers to move seamlessly from information gathering to completion of a transaction, interacting with the various providers of products and services as necessary. A number of interesting questions are implied:1. What kind of information is available for collection? Is it appropriate to gather this information and for what should it be used?2. Are information systems equipped to capture customer information and transactions, making it available for later analysis?3. When dealing with electronic communities, do marketing professionals comprehend the differences? One needs to engage the customer as part of the transaction rather than blindly mailing targets.This idea of community has been at the heart of the Internet since its origins as a defence and academic computer network although most communities are still not particularly oriented toward commerce. However, the World Wide Web has changed and broadened the nature of the Internet and the way in which commercial transactions are conducted. The CEO of Kodak is alleged to have remarked that he couldn’t tell if the Kodak Website was a money maker. But he knew it was important because it was the most personal way of selling since door to door salesmen, only now the customers were knocking on Kodak’s door.Armstrong and Hagel propose four types of non-exclusive electronic communities, those: interested in transactions; sharing common interests; indulging in fantasy games; and with a shared life experience. The business opportunity is for those who support and interact with these communities, building customer loyalty on an ongoing basis. Bysatisfying the requirements of relational marketing and transactions, companies may gain important insights into their customers’ nature and needs. For example, a baby products company could entice customers to order items from an associated on-line catalogue by providing bulletin boards for new parents.The desire to establish long-term customer relationships with increasingly sophisticated demands has led companies to seek new ways ofacquiring, managing and utilising customer information (Peters and Fletcher, 1995).Furthermore, advances in information technology have fundamentally altered the channels through which companies and customers maintaintheir relationships. The capacity to obtain and apply customer information within processes has become a key strategic issue. This often places the company in the position of requiring sensitive personal information from customers.Gummesson (1987, 1994, 1995) views marketing as a set of relationships, networks and interactions and lists 30Rs (relationships) in contrast to McCarthy’s (1981) 4Ps (Product, Price, Place & Promotion). Gummesson highlights the fact that the electronic relationship is not discussed in the marketing literature even though it is practised widely by many businesses. He links relationship marketing to the imaginary (similar to a virtual or network) organisation. He argues that by increasingly applying IT, more relationships are established. They create a new type of bond to customers and between employees.The electronic relationship extends beyond the bounds of the organisation into the market as seen in the example of airline, hotel and car rental reservation systems. The communities established have a re-enforcing effect. These insights force us to re-examine traditional theories of economics, systems, organisations, marketing, competition and transaction cost analysis. As the boundaries between firms and markets dissolve, a characteristic of relationship marketing and network organisations, a new image of interaction and business is needed.The importance of information exchange in relationship marketing (particularly using an electronic channel) requires a clear understanding and recognition of the potential problems. Privacy is also an issue - what is private changes from one person to another as well as between different cultures. Those who use the Internet are likely to be better educated and less willing to give information, unless they trust the recipient. Companies need to realise that the only reason they hold information on a customer is because they have a relationship with that customer - something which is not transferable. Those using electronic channels to reach customers are likely to target better educated and more affluent customers. They need, therefore, to ensure that their customer information systems are appropriate.An understanding of the trust building process is also required. Firms need to make a feature of their trustworthiness (a unique selling point!). Trust is best developed through processes. Processes tend to be customer facing - within each customer interaction trust is built-up or eroded. Companies must be absolutely clear about the value and intended use of information. Collecting information because it is technically possible (and one day might be useful) is likely to weaken trust development.Hoffman and Novak (1996) assert that the Web heralds an evolutionin marketing concepts. In order for marketing efforts to succeed in this new medium, a new business paradigm is required in which the marketing function is reconstructed to facilitate electronic commerce in the emerging electronic society underlying the Web.The "many or any" communication model of the Web (in fact many instances of many-to-one) turns traditional principles of mass media advertising inside out (a one-to-many model) (Hoffman and Novak, 1994). The application of advertising approaches which assume a passive, captive consumer are redundant on the Web.Surprisingly, as it is currently evolving, there is little activity aimed at including the consumer in the development of emerging media (Dennis & Pease, 1994). In order to adopt a market orientation, firms must understand their customers and engage in consumer research. Potential customers are most effectively engaged through new conversational marketing approaches.Anecdotal evidence suggests there are two types of customers -‘convenience shoppers’ and ‘explorers’ (those street-smart consumers who are happy to surf the Web looking for the best deal or most appropriate product combination). Furthermore, the sheer size of the Web (trillions of documents and growing exponentially) means finding relevant information is becoming more and more difficult - despite the best efforts of search engines such as Yahoo. Our research suggests that the large proportion of Web users would rather rely on an intermediary (community operator) to sift and select information on their behalf. Web sites not endorsed will require knowledge of the address (URL) and are unlikely to be accessed when similar information, products or services are readily available inside the community.Contributing to the rise of intermediaries are associated issues of privacy, trust and security (Schell, 1996). Whilst there is much discussion on the issues of Internet privacy and security, in thecontext of normal business activities, many millions of people trust others with their personal financial information. Examples include ordering over the telephone, passing a credit card to an unknown waiter, even signing direct debit mandates. If an error occurs in these types of transactions we trust the service provider to correct the error. So whyis it that we expect the Internet to support a level of trust andsecurity which we do not observe in everyday life?There is no reason why similar trust relationships cannot be established in electronically mediated discussions. If anything, it becomes easier for an individual (or group of individuals) to seek retribution on those that break the rules within an electronic community. Evidence of this can be found in the tendency to attack those that tryto advertise on academic discussion groups (mail bombs) and community policing against pornographers in the Netherlands.Marketeers must reconstruct their advertising models for the interactive, consumer controlled medium. The traditional customerloyalty ladder (Suspect, Prospect, Customer, Client, Partner, Advocate)is still applicable, but now operates in a different fashion. The first three stages are often instantaneous in electronic commerce. The transition from customer to advocate relies on loyalty earned through trust. The instantaneous nature of the Internet makes this moredifficult.Communicating Across The Value ChainIt should be recognized that processes are not confined within one organization - they cross the value chain as demonstrated by thefollowing example. Steinfield, et al (1995) describe a large,multinational, electrical appliance and consumer electronics manufacturer that used France Telecom’s Telnet sy stem to support EDI-like connections to approximately 10,000 separate retailers and independent service engineers throughout France (accessed throughMinitel terminals). The ubiquitous Telnet service and the commercial applications which emerged to exploit it, provide insights into the development of commerce on a world-wide Internet.The after-sales service subsidiary of this manufacturer provided replacement parts and training to its widely dispersed customer base. The Telnet system permitted electronic transactions, even with the smallest trading partners. Through the use of on-line ordering, coupled with courier service for rapid delivery, the firm was able to eliminate regional parts warehouses and reduce the average repair time from two weeks to two days. In the past, service engineers waited until they had a sufficient need for parts before driving to a regional warehouse. Once the system was implemented, they used the Telnet based "just-in-time" stocking practice for replacement parts.Moving to a centralised warehouse reduced the need for replicated inventories and extra personnel around the country, creating substantial savings. Moreover, service engineers were further bound-in following the introduction of a revenue producing, expert system-based, training application. Technicians connected to the expert system which asked a series of questions designed to diagnose the fault and indicate the repairs needed.。
农村电子商务外文文献翻译最新译文
农村电子商务外文文献翻译最新译文This article by Maribel P discusses the patterns of rural merce。
The author proposes a nal trade core merce concept that takes into account the characteristics of rural areas。
such as scattered small-scale n。
The concept includes three models: n to n (both A2A)。
area of business (A2B)。
and business to nal (B2A)。
The author explains the meaning of each model and their basic methods。
nally。
the author suggests building an agricultural product supply chain with high benefit value and introduces the rural nal collaborative merce model (ABC)。
The collaborative approach involves combining technology。
data。
and business to achieve synergy。
The article also discusses the key technologies that need to be solved for dynamic planning。
logistics business matching。
puter n technology。
and agricultural knowledge search engine。
电子商务毕业论文外文翻译---构建数据挖掘在客户关系管理中的应用
英文翻译原文题目：Building Data Mining Applications for CRM出处：New York McGraw-HillProfessional,2000.Berson,Alex.;Smith,Stephen;Thearling, Kurt译文题目：构建数据挖掘在客户关系管理中的应用介绍在过去的几年里，公司和他们的客户之间的接触发生了戏剧性的变化。
顾客不再有过去那么高的忠诚度。
结果是，公司发现他们必须更好地了解和理解他们的客户，对于客户的要求和需求也必须更快地响应。
另外，响应的时间必须大大缩短，不能等到让你的客户等地不耐烦的时候才采取措施，那样就太晚了！为了取得成功，公司必须具有前瞻性，及早了解到你的客户需要的到底是什么。
如果现在说店主能够毫不费力地明白他们消费者的需求而且加以快速的响应，那无疑是陈词滥调。
过去的店主能够仅仅凭借自己的记忆记住他们的客户，而且当客人进来的时候知道该怎么做。
不过现在的店主无疑面临着更为严峻的情况：越来越多的消费者、越来越多的产品、越来越多的竞争对手，但是必须在比过去少的多的时间内了解消费者的需求无疑更为困难。
企业做了许多努力来加强与客户之间的联系。
举个例子来说：压缩市场周期。
企业对于客户的统计分析显示，客户的忠诚度在不断地下降。
而对于客户而言，忠诚两个字仿佛是很遥远的事情了。
一个成功的企业必须加强对他们客户的影响力，提供给他们持续的影响力。
另外，需求是随着时间不断变化的，你必须满足不断变化的需求。
如果你不能快速对客户的需求加以反应，你的客户会转向那些能够帮助他们的公司。
市场的成本越来越大，每一样东西的成本都似乎越来越大。
打印、邮资、特别的服务（如果你不提供这些特别的服务，你的竞争者会提供的）消费者希望货物能够满足他们的要求，每一项都符合。
这意味着他们提供的产品数量和供货方式会急剧地增加。
建立数据挖掘应用程序我们必须要意识到重要的一点，数据挖掘只是整个过程的一部分。
农村电子商务模式外文文献翻译最新译文
文献信息文献信息Gleeson M. The study of B2C e-commerce sites in the countryside [J]. Procedia Computer Science, 2016, 12(3): 57-67. 原文原文The study of B2C e-commerce sites in the countrysideGleeson M1 IntroductionB2C e-commerce is a pattern, which are usually said direct-to-consumer sales of products and services commercial retail mode. This form of electronic commerce general with network mostly retail, mainly by using the Internet to develop online sales activities. B2C namely enterprise through the Internet to provide consumers a new shopping environment - online stores, consumers through the network shopping on the Internet, online payment and other consumer behavior. A B2C business through the Internet offers consumers a new shopping environment - electronics store. Due to the rapid growth of the scale of rural, rural B2C e-commerce research also should pay attention to it.2 The development conditions of agricultural products B2C e-commerce2.1 Use e-commerce means the requestFirst of all, establish a systematic, professional, low-cost agricultural products logistics distribution system of agricultural products of short shelf life than other commodity, some consumer wants to buy the green food can storage, preservation and at the same time, consumption of agricultural products is characterized by the quantity of every time to buy, buy less frequency is high, the transaction amount is small. So there must be a quick, powerful agricultural products logistics distribution system. Second, perfect the system of B2C e-commerce of agricultural products. E-commerce development is very rapid, and electronic commerce is a kind of free, open trade mode, with the traditional business activities are quite different, some related management system, laws and regulations lag. So, how to guarantee the authenticity of online advertising and e-commerce market to crack down on illegal manufacturer, specification, agricultural market constraints become an important factor in thedevelopment of B2C e-commerce. Third, the wide application is order management subsystem. Agricultural product circulation enterprises must give the timelyprocessing of orders for customers; arrange production according to the quantity ofgoods, all on schedule of delivery to the customer. Fourth is the establishment ofoperation mechanism of daily statistical pattern library. Agricultural products can beobtained at any time from the project manager of various kinds of statistical reports,pattern library, including all kinds of marketing mode, such as the advertising budget, new product planning, media selection, pricing models, the best marketing mix, etc., mainly for the senior management personnel in the face of the unstructured problems to provide a reference model.2.2 Requirements for agricultural product processing industryAgricultural production standardization, standardization of agricultural production, there are two aspects of content, namely certainty and uniformity. Agricultural products consumption dictionaries, dictionaries is the precondition for the development of B2C e-commerce, only the consumer to a certain extent, stray from the consumption habit of agricultural products, agricultural products and identity dictionaries, can from the Internet to buy agricultural products. Dictionaries contributed to the agricultural products of mass production of agricultural products, to create the possibility for standardization of agricultural production. Strengthen agricultural products between enterprises and engaged in distribution and other business cooperation. A higher percentage of the produce of the small and medium-sized enterprises, but also can't form the B2C e-commerce of agricultural products distribution system, it is difficult to achieve the rapid response. Joint, which requires companies to build and maintain a distribution system and thereby reducing costs play the role of the overall advantage.3 Key technology of rural electronic commerceFor rural electronic commerce has many problem presses for solution, such asagricultural preservation requires rapid logistics distribution (including dynamic pathplanning and convenient business matching and precise knowledge search, etc.), suitable for rural application environment of human-computer interaction need tosolve the problem of data open, etc.3.1 The dynamic path planningDynamic path planning problem about agricultural products distribution, due to the different characteristics of the agricultural products there is a big difference, so for different kinds of agricultural products, in addition to the need to consider when choosing a distribution model of general merchandise characteristics of constraints (such as demand, volume, delivery of the goods transportation cost, delivery time,vehicle capacity limits, mileage limit, time limit, etc.), also take into account the constraints of characteristic agricultural products (such as the efficiency of the agricultural products and transport the required temperature, humidity, oxygen consumption, etc.).To solve the key problem is how to in the actual process of logistics distribution based on the distribution characteristics of the agricultural products, design and efficient logistics distribution dynamic path planning algorithm, for producers and business operators to provide comprehensive transportation of low cost, low consumption goods, convenient agricultural products logistics distribution solutions, enhance the competitiveness of the products in the target market.3.2 Business maximum similarity matching algorithmThe depth of the rapid spread of the Internet and search engine development, the number of sellers buyers make e-commerce platform to soar, new "asymmetric information". For buyers to identify the seller's information effectively has become very difficult, resulting in platform is very difficult to find suitable suppliers; For sellers, is very difficult to get buyers information also, the promotion of the problems of high cost and low profit margins. How to improve the purity of information, enhancing business matching efficiency becomes the e-commerce platform must face the problem. Through the analysis of Web data mining, user access patterns, userrecords of consumption and user survey data, the analysis of the mining knowledge extraction system developed a smart website. Its key technology is automatic information acquisition technology, data mining technology, the automatic indexing technology, full-text retrieval technology and statistical techniques, etc. For example, the use of collaborative Filtering (Collaborative Filtering), according to the statisticalanalysis of a customer before buying behavior and purchase behavior from similar customers buying behavior to speculate that the customer pay attention to the goodsand is related to its business scope of business opportunities, etc.3.3 Based on the concept of search engineResearch oriented knowledge element mining of massive unstructured resourcesand its semantic relation rapidly detect algorithms; In the semantic environment,intelligent service involves a large number of dynamic distribution in the network information resources, in order to improve the efficiency of semantic environment knowledge mining and found that the quality of knowledge, to these information resources are extracted and synthesis of the available knowledge organization, to guarantee the knowledge and effectiveness. Research under the guidance of ontology for mass and space-time distribution of unstructured information resources of multi-level knowledge mining technology, realization of metadata, the relationship between concepts and their semantic knowledge element mining components in different levels; Research knowledge learning sample complexity and computational complexity of the algorithm, establish a formal representation of the learning process, including reasonable constraint are knowledge semantic relation learning framework, achieve comprehensive knowledge, the knowledge element compound raise the level of knowledge processing, solve for Knowledge complex problems.3.4 The human-computer interaction technologyIn the human-computer Interaction technology (the Human - ComputerInteraction Techniques) refers to the dialogue with the Computer technology. Itincludes machine through the output or display device provide people withinformation, people through the input device to the machine input information, etc.The human-computer interaction technology is one of the important content ofcomputer user interface design. It and cognitive science, ergonomics, psychology, and other areas of the discipline are closely linked, and the farmer's cultural level is generally low. So the convenient, quick, the human-computer interaction interfaces and operation method of humanization, personalization and easy to use interactive equipment, for rapid advance village, e-commerce is of great significance. Touchscreen machine is a special service terminal and public service facilities of rural grassroots, because it possesses the characteristics of convenient operation, the use offree and brought to the attention of the government departments at all levels.Therefore, research on a touch screen support dialogue and remote update serviceplatform, has a practical significance.4 Concrete measures4.1 Construct consumer shopping concept change of business operation modeConsumers shopping habits are traditional "to see, touch, listening to the sounds and taste" .Despite the multimedia electronic commerce network advertising effect, but can't replace agricultural character and the universal attraction for consumers. Only consumer shopping idea changes, adapt to the direction of the network development, B2C e-commerce of agricultural products can be developed on a large scale.4.2 Strengthen the construction of enterprise network and improve the quality ofwebsite informationEnterprises should open channels of information with the help of the Internettechnology, further to do a good job of online marketing. In addition, studies haveshown that for a shopping experience for the peasants agriculture website information quality, seriously affect their purchase intention. Information is most widely network buyers mentioned one of the aspects in need of improvement, and at present most of the agricultural B2C website information quality is not satisfactory.4.3 Set up online security system and payment systemA key problem of online trading is safety, including safety communications,safety confirmation and pays three aspects. There are a lot of information on theInternet have illicit close sex, online transactions need to confirm the identity toensure that electronic non-repudiation after signing the agreement. Set up online payment system is the development of network marketing is an important content, the research shows that 52% of users think the biggest issue online shopping is not safe and convenient payment, development and security of online payment system is very necessary.4.4 Simplify the purchasing process of agricultural productsThe current electronic payment means, is network consumers mention most the place that needs to be improved, the second is to simplify the shopping process and after-sales service. In fact, there are some farmers consumers are ready to the purchase of agricultural products through the agricultural website, but in the process of clearing, settlement steps too complicated or be asked to fill out the web site of personal information too much and give up halfway. This part of the farmers is the most likely potential customers, part of which is the most worth fighting for customers. Payment platform by using simple shopping program, simplify the buying process of agricultural products, at the same time improve the quality of after-sales service, make farmers customers feel in agricultural website to buy agricultural products is both simple and trust, thus for enterprise to create more opportunities of electronic trading.译文译文B2C 农村电子商务网站农村电子商务网站Gleeson M1 引言引言B2C 是电子商务的一种模式，也就是通常说的直接面向消费者销售产品和服务商业零售模式。
电子商务网络营销外文翻译文献
电子商务网络营销外文翻译文献标题：电子商务网络营销的外文翻译文献随着全球互联网的迅速发展和普及，电子商务（E-commerce）已经成为企业进行商务活动的重要形式。
其中，网络营销（Internet marketing）作为电子商务的重要组成部分，亦受到广泛关注。
网络营销是以互联网为主要手段进行的营销活动，其目的是实现企业市场营销目标。
本文将对电子商务网络营销的相关外文翻译文献进行介绍和评价。
一、简介网络营销是一种利用互联网技术进行的市场营销活动，其主要形式包括搜索引擎营销、社交媒体营销、电子邮件营销、搜索引擎优化等。
与传统的营销方式相比，网络营销具有成本低、效率高、覆盖面广等优势。
对于电子商务企业而言，有效的网络营销可以显著提高品牌知名度、吸引潜在客户、提升销售额。
二、外文翻译文献1、E-commerce and Internet Marketing: A Practical Guide这篇文献是由知名作者团队编写的一本实用指南，主要介绍了电子商务和网络营销的基本概念、策略和方法。
书中详细阐述了各种网络营销手段的优点和缺点，并提供了实际操作建议。
此外，还介绍了电子商务安全、用户体验等与网络营销相关的关键问题。
总体来说，这本书内容全面、实用性强，适合电子商务从业者和市场营销专业的学生阅读。
2、The State of E-commerce and Internet Marketing in 2023这篇文献是基于对2023年全球电子商务和网络营销的深入研究和趋势分析。
文章探讨了当前电子商务和网络营销的主要趋势，如移动化、社交化、本地化等。
此外，还分析了电子商务企业的成功案例和策略，并提出了未来电子商务和网络营销的发展方向和建议。
总体来说，这篇文章具有较高的参考价值，为读者提供了深入了解电子商务和网络营销未来发展趋势的机会。
三、总结评价电子商务和网络营销是当前商业领域的重要趋势，对于企业实现业务目标具有重要作用。
电子商务对国际贸易的影响中英文对照外文翻译文献
电子商务对国际贸易的影响中英文对照外文翻译文献(文档含英文原文和中文翻译，可编辑！)原文：The Impact of Electronic Commerce on International Trade E-Commerce is doing business through electronic media or the practice of buying and selling products and services over the Internet,utilizing technologies such as the Web,Electronic Data Interchange(EDI),Email,electronic fund transfers and smart cards,without face-to-face meeting between two parties of the transactions.In brief,E-Commerce is the online exchange or sale and purchase of goods and services.The BackgroundWith the extension of internet in application area, from academies, enterprises tothe government departments, the network reaches variable aspects of our society. From knowledge learning, message obtaining to e-commerce, the digital network is all proved a strong pushing strength. With network, the difference of time and space are eliminated, the exchange and communication among people, the resources sharing are becoming much more easier, based on that, more and more applications are developed, and one of which is the network university and remote learning which will be a great revolution to the traditional teaching and learning way. People can study online, exchange thoughts interactively with teachers and schoolmates through network rather than special classrooms in the campus, this will provide a chance to learn knowledge all the life for those who are in work or can’t go into colleges, perhaps the network university will be the most important model to study in a not long future.Abstract：The 21st century is the century of the network, with the growing popularity of the network, making e-commerce has become the most important international trade as a means of convenient e-commerce has brought the entire international trade an in-depth change, a great impact the development of international trade.In this paper, the impact of electronic commerce on international trade research, first on the meaning and mode of e-commerce and international trade, a simple introduction to basic concepts, followed by analysis to identify the impact of electronic commerce on international trade, and found that not only e-commerce promote the rapid development of international trade transactions, butalso changed the way of making small and medium enterprises to become more involved in international trade to; and making the international market truly be realized, but also the international trade business management major changes.Key Words：Electronic commerce; international trade; InternetIntroductionIn recent year, e-commerce has emerged as the fastest growing sector of the world marketplace. Despite the contraction in the high-tech industry during the recent recession, firms have continued to enter and expand their presence in e-commerce, and consumers have increased the number of purchases made online. E-commerce currently represents a very small share of overall commerce, but it is expected to continue to expand rapidly in coming years. As e-commerce grows, so will its impact on the overall economy.1．The Overview of E-commerce1.1 The Meaning of E-commerceE-commerce usually refers to the use of computer technology, network technology and telecommunication technology to achieve the entire business process become computerization, digitization and networking.E-commerce is a new business model making that both buyers and sellers do not have to meet each other in various business activities in a wide range of business around the world trade. It also contributes to the consumer's online shopping, online transactions between merchants and online electronic payment in different business activities, trading activities, financial activities and activities related to integrated services in the Internet, an open network environment which based on WEB / server applications ways.E-commerce permeates every stage of trade activities, including information exchange, pre-sales service, sales, electronic payments, transportation, the formation of virtual enterprise and sharing resources. The participants of E-commerce include consumers, vendors, suppliers, financial institutions, enterprises, government and other institutions or individuals, whose purpose is to achieve a business and the whole society efficiency and low-cost trade.1. 2 The E-commerce PatternThe E-commerce pattern is refers to the basic mode which the enterprises obtain the business income using the Internet development management, it is based on a certain technology basedcommercial operation way and the profit pattern in the network environment. The research and the analysis of the E-commerce pattern’s classified system is helpful in unearths the new E-commerce pattern, provides the way for the E-commerce pattern innovation and be helpful in the enterprise formulates the specific E-commerce strategy and the implementation step. The E-commerce pattern can establish different classification framework from different angles. From the traditional viewpoint, E-commerce pattern is summed up as B2C(Business to Consumer), B2B(Business to Business), C2B(Consumer to Business), C2C(Consumer to Consumer), B2G(Business to Government), BMC（Business Medium Consumer）..1.2.1 The Emergence of E-commerceDuring the 1940s’ and 1950s’, the fiber optic communication technologies and computer technology based on microelectronics has detonated the information technology revolution which still has not ceased until now. Whether it is data processing or information transmission, the human beings have entered an unprecedented era of efficient. In the 1970s, the production of EDI technology (Electronic Data Interchange, Electronic Data Interchange) causes the people began to try to exchange business data automatically between different computers, which is the primary form of e-commerce.E-commerce originated in the 1960s’ and development in the 1990s’, and the important conditions of its emergence and development are mainly:● Government's support and impetusAfter the European Union issued Europe Electronic Commerce Agreement in 1997 and the US issued the “Framework for Global Electronic Commerce”, the electronic commerce has been valued by the governments all over the world.● Widespread use of computerIn the recent 30 years, the faster speed of computer's processing, the stronger handling ability, the lower price and the broader application area provided the solid foundation for use ofE-commerce.● Popularity and maturity of the networkUp to December 31, 2008, the Chinese net citizen achieves at 298, 000, 000 people, and the popularizing rate achieves 22.6%, which surpasses the global average level.● Impeccable network serviceAccording to the statistics, there are more than 4000 influential websites in the world, and almost every website can provide the electronic commerce information and the service. And theOn-line payment technology and the electronic currency payment technology are reliable and popular used all over the world.A recent study of the marketplace by Nielsen//Net Ratings found more than 200 million Americans (or 75%) are using the Internet. Those who shopped online in 2003 spent $17.2 billion online in just the fourth quarter alone. Research firms anticipate that, in 2004, the number of online shoppers will increase by 14 percent, representing 30 percent of the U.S. population. In four more years, half t he country’s population will be purchasing online.1.2.2 The Meaning of International TradeThe international trade refers the exchange between commodity and service in different countries (and/or area), the business of buying and selling commodities beyond national borders. It is the international shift of commodity and service which is also called the world trade and composed of two parts, imports and exports.International trade is the exchange of goods and services between countries. This type of trade gives rise to a world economy, in which prices, or supply and demand, affect and are affected by global events. Political change in Asia, for example, could result in an increase in the cost of labor, thereby increasing the manufacturing costs for an American sneaker company based in Malaysia, which would then result in an increase in the price that you have to pay to buy the tennis shoes at your local mall. A decrease in the cost of labor, on the other hand, would result in you having to pay less for your new shoes.Trading globally gives consumers and countries the opportunity to be exposed to goods and services not available in their own countries. Almost every kind of product can be found on the international market: food, clothes, spare parts, oil, jewelry, wine, stocks, currencies and water. Services are also traded: tourism, banking, consulting and transportation. A product that is sold to the global market is an export, and a product that is bought from the global market is an import. Imports and exports are accounted for in a country's current account in the balance of payments.2 The Impact of Electronic Commerce on International Trade2.1 Promote the Rapid Development of International TradeThe electronic transaction can replace other trading method to a certain extent. In this case, the rise in e-commerce trade will offset the decline in trade in other ways. For example, the increaseof international commercial volume through the Internet means the decrease of the volume through the mail or services across the border. However, electronic commerce improve the transaction efficiency and creates the extra commercial opportunity unceasingly by reducing the transaction cost and the price, which on one hand from the superiority that the electronic commerce can reduce the price and increases the international demand; On the other hand it can create the new trade partner and develop the new business partner, making these overtop cost or implementation difficulties transaction becomes feasible.Moreover, electronic commerce can be supplement of the traditional transaction method to complete the transaction together with the transportation of tangible goods. For example, electronic commerce can be the supplementary means of trade through advertisement, marketing, purchase and electronic payment. In short, electronic commerce makes the cross-border transfer of information and resource sharing truly meet the requirements as breaking the space and time limit, thus promoted the international trade development.In e-commerce environment, the importers and consumers of a country can both compare the websites through the provision of goods price and seeking the lowest prices all over the world and use the online auction bidding and other forms of collective bargaining to buy goods at lower prices. This can reduce the prices of imported goods in the country and be conducive to the development of the country's import trade and growth, and form the expansion effects of trade to a certain extent. 2.2 Changed the Trade ModeThe traditional marketing model is the first with the product to look for customers, and sellers are basically telephone communication, mailing product catalogs, all kinds of exhibitions, and so the traditional way to exchange views and suggestions. The changes arising from electronic eommerce marketing, the promotion of international trade, marketing, generate new forms of marketing - e-marketing (e-marketing). E-marketing, there are two meanings: one refers to the use of electronic means of marketing; the other one refers to the Internet as the core e-marketing. However, the latter is developing as a modern international trade, an important way of marketing.The emergence of e-commerce makes a significant change in the trade transactions of the international market, and contributes to the appearance of the virtual trading market without cash transaction. Electronic commerce developed a brand-new opening, multi-dimensional, the three-dimensional market environment through the exchange of on-line “virtual” information, which broke through the premise condition in which traditional market must take certain time andarea. the whole world are connected into a unified "big market" by the information network, promoting to form a world economics marketability. Meanwhile, it drove the development of our country’s social economy in great extent and urged deepen the reform of our country’s enterprise in industrial structure and the trading mode.The existing network has achieved the real-time transmission and exchange of the standard format among the business users document such as contracts, bills of lading, invoices and so on). Both buyers and sellers can handle the order, the negotiations, signing, the declaration, the inspection, the chartering, the taxes payment and other trade service procedure directly online, which reduced the trading hours greatly and made the transaction more fast and convenient and promote the working efficiency of the finance, the customs, the transportation and the insurance. The capital, the commodity and the technology brought by the fast flowing information accelerate the global flows of production elements and promote network economy to the computer network technology as the platform and electronic commerce for the pattern in the rapidly developing economy world. The economic and trade cooperation and the connection among countries can strengthen greatly under this kind of network trade's environment and bring the new energy and spirit to the development of world’s economic.2.3 Making SMEs More Involved in International TradeThe rapid development of e-commerce in the world makes the position where the large enterprises plays a leader role in the international trade in traditional trade pattern decrease day by day and ushered a brand-new development opportunities and a broader international market. The emergence of electronic commerce makes the Small and medium-sized enterprises have more opportunities to show their good brand image and product on the international stage, which is mainly manifested in two aspects:On the one hand, e-commerce is helpful for the small and medium-sized enterprise displays its unique superiority of products and greatly develops the brand products. in environmental impact of the traditional mass production and marketing, people often tend to buy the most satisfying products in the lowest price, which often has the relative advantage of the advantage in large scale of economies, mass production capabilities by large enterprises, the formation of cost, so that to be a dominant position in the small and medium-sized enterprise competition. However, electronic commerce provided customers an effective way that they can talk face to face with manufacturers of products and ordered services personalized, by which customers can massively visit enterprise'srelated website, describe their products and business needs and different requirements in the web sides, and make a transform from large scale production's pattern into the personalized product ordering pattern。
电子商务数字化转型和运营外文文献翻译
文献信息文献标题：Digital Transformation & Digital Business Strategy in Electronic Commerce - The Role of Organizational Capabilities（电子商务中的数字化转型与数字化经营战略——组织能力的作用）文献作者及出处：Nadeem A, Abedin B, Cerpa N, et al. Digital transformation & digital business strategy in electronic commerce-the role of organizational capabilities[J]. Journal of theoretical and applied electronic commerce research, 2018, 13(2): i-viii.字数统计：英文2652单词，16575字符；中文4797汉字外文文献Digital Transformation & Digital Business Strategy in Electronic Commerce - The Role of Organizational CapabilitiesOverviewDigital transformation is widely affecting various industries particularly healthcare, telecommunications, automotive, banking and manufacturing sectors. It enables innovation practices, improved designs, and new business models, and shapes how organizations create value on the Internet. Companies can leverage robust customer relationships and increase cross selling opportunities through successful digital transformation. Digital transformation is not solely about acquiring and deploying the fit for purpose technologies; rather it is a significant approach in tackling managerial issues such as human resources, business efficiency, and business process redesign.According to Hess, digital transformation has become a high priority on the leadership agenda of many organizations. Almost 70% of reported organizational transformation practices fail to meet organizations ambitions, the timeline for thetransformation, or both, emphasizing the importance of the need for more research in this field. However, while the term digital transformation is increasingly being used in the electronic commerce research and practice, it has rarely been defined in the extant literature and professional articles. Thus, the first objective of this study is to review current understanding of this notion in the extant literature, and to explore what digital transformation entails.Past studies in the information systems and electronic commerce literature have already reported the influence of various isolated technical factors such as technology use, data integration, and type of digital technologies, as well as non-technical factors like digital leadership and human resource management, and business process management on digital transformation of organizations. The next objective of this editorial emphasizes the importance of digital strategy and organizational capabilities in successful digital transformation of organizations. Past research shows that business digital strategy, digital capabilities, and implementation of right set of organizational capabilities, are critical requirements for an effective and efficient enterprise transformation towards creating superior electronic-commerce customer-centric services in the digital era. Currently there is an inconsistent understanding of what constitutes organizational capabilities and a digital business strategy in a digital transformation process. Thus, this study conducts a systematic literature review on a selected set of journals to explore what entails organizational capabilities and digital business strategy, and uses current empirical evidences for proposing a framework for future research on how these two factors may affect organizations’ digital transformation.MethodologyWe have conducted a systematic literature review on selected leading Information Systems journals (see Table 1) for papers published from the year 2000 to 2017. We used combinations of three key terms for conducting the search on titles, abstracts, and keywords of each paper: Digital business strategy, Digital transformation, Business digitalization.Table 1: Selected Journals for systematic literature reviewFollowing Bandara’s guidelines, two main steps were conducted: (i) selecting the relevant sources to be searched, and (ii) defining the search strategy in terms of a time frame, search terms, and search fields. Figure 1 shows the process of relevant article selection.Figure 1: Process for selecting articles through systematic literature review The first stage of our search resulted in 292 articles. After that, we checked the relevancy of the each paper to the research objectives in two stages: Firstly, we assessed this using each article’s title, abstract, and keywords; this resulted in selection of 54 articles. Secondly, we examined the body of the selected articles, which led us to a final set of 28 articles. We then analysed these selected 28 articles thoroughly for their demographic information such as location, industry, and researchmethods, and then used Wolifswinkel’s guidelines for discovering the underlying dimensions of organizational capabilities, digital business strategy, and digital transformation.Wolifswinkel’s guidelines involve a systematic reading and application of codes to the final set of published articles, which would lead to identification of categories, sub-categories and core categories or themes. Figure 2 shows the qualitative process of analysing the systematic literature review final set of articles. We carried out the analysis of the articles in a stepwise mode. Initially, we read all the papers in detail, and highlighted sentences that seemed relevant to the research questions and research scope. The highlighted part from every article was termed as Excerpts. We then read the excerpts repeatedly and noted in the logbook for future reference. During this process of excerption open coding takes place.Figure 2: Process of analyses of systematic literature review articles With open coding as the first step, we initiated the abstraction stage through reading all the papers and extracting dimensions. We used the term dimensions instead of categories (as shown in figure 2) to reflect a characteristic or feature. Next, axial coding was conducted, in which dimensions were sub divided into sub-categories called attributes. Attributes would be characteristics of each dimension. Each attribute of a dimension would be a unique feature and essential part of the dimension. Lastly, the process of comparative analysis took place, where linking and mapping of dimensions with attributes was carried out. This last stage of selective coding involved identification of core dimensions. The core dimensions represent the central phenomenon behind the study. It identifies the main idea the literature review represents. In this stage, we highlighted dimensions with a poor explanation or withno specific attributes representing, and we either eliminated them or merged them with another similar dimension.This above literature data coding process was carried out by going forward and backward between the articles as suggested by Wolifswinkel’s. Once the data was exhausted or fully saturated only then the process of theory building starts. Therefore, if any new dimensions or attributes emerged in this stage, we reviewed the data again starting from the excerptions process until the data was saturated.Outcomes of the Systematic ReviewAs Figure 3 shows, the level of publication activity in this field started to increase from 2009 and then increased considerably in 2016. Furthermore, results also demonstrate that research on digital transformation has extensively been focusing on automotive industry, banking sector, telecommunications and healthcare, oil and gas and manufacturing sectors as shown below in Figure 4. Moreover, the literature review portrays that a large number of studies has concentrated on the US and European countries such as France, Germany, Switzerland, Denmark and UK, and in comparison, less work has been so far undertaken in Asia other regions like the Middle East, Latin America, and Africa.Figure 3: Publication trend of reviewed articlesFigure 4: Selected papers by industry sectorIn this study, we discuss the outcomes of the systematic review in two groups: firstly, we present what the notion of digital transformation entails and identify its underlying dimensions. We also discuss what digital business strategy and organizational capability may mean and what their underlying dimensions are based on past studies in the literature. Secondly, we aggregate the current empirical evidences to demonstrate how these three concepts may relate.The Underlying DimensionsFollowing Wolifswinkel’s guidelines and after completion of the coding process, the core dimensions and attributes for digital transformation, digital business strategy, and organizational capability were extracted and identified as shown below in Table 2. The final set of dimensions for digital transformation, digital business strategy and organizational capabilities were given a specific code as shown in the table below for proper identification and presentation.Table 2: Underlying Dimensions of digital transformation, digital business strategy, andorganizational capabilityTable 2 delineates the dimensions the each of the three concepts along with theirdescription. We identified twelve dimensions of digital transformation. Similarly, we identified six dimensions of digital business strategy and ten dimensions of organizational capabilities. This was to address the gap in the literature in terms of providing a synthesis of the literature for identification of underlying dimensions for each of the three factors. The above table summarizes the findings from the extant literature and gives a guideline to the upcoming researchers and industry professionals.Next, we assessed how the dimensions in Table 2 may overlap. It signifies the common dimensions that have overlapped, and highlights how they are related. This graphical representation depicts that the common dimension shared by digital transformation, digital business strategy and organizational capabilities is collaborative ecosystem of digital platform. And the common dimension shared by digital transformation and digital business strategy are named as use of technology and structural changes whereas the common dimensions shared by digital transformation and organizational capabilities are names as digital leadership, agile and scalable operations, digitally enabled customer service unit (CSU) & digital artefacts. Moreover, the common dimension shared by digital business strategy and organizational capabilities is dynamic capabilities as shown in Figure 5.Figure 5: Conceptual framework depicting the graphical representation of organizational capabilities, digital transformation and digital business strategyPrevious literature has not presented the inter-relationship of the digital transformation, digital business strategy, and organizational capabilities. Thus, Figure 5 is what our review resulted in proposing a relationship between digital business strategy, and digital transformation, are organizational capabilities. It suggests that digital transformation is the digital business strategy in action. If deployed successfully, digital business strategy is only the blueprint that can lead to digital transformation. This framework shown in figure 5 signifies and highlights the organizational capabilities that an organization need to acquire for deploying digital transformation and digital business strategy. Although digital transformation, digital business strategy, and organizational capabilities are termed as three different concepts, they actually have inter-relationships as shown in figure 5. The external collaboration of ecosystem of digital platforms shared by all the three concepts highlights that developing the collaboration with external partners is significant in today’s digital world for co-creating value and better organizational performance. The firm’s digital leadership, agile and scalable operations, digital enabled customer service unit (CSU) and digital artefacts, can manifest organizational capabilities required for pursuing the digital transformation to align with the changing external environments. Digital leadership describes that organizations should acquire more recent and updated digital skills and competencies whilst introducing new leadership roles to match the electronic commerce’s changing external environments. Likewise, building flexible and vigorous operations would assist in overcoming the previously embedded legacy systems further assisting the organization in deploying the digital transformation to make the firm’s electronic commerce remaining relevant. Furthermore, digitally enabled CSU is another important element in response to changing customer, as it assists with analysing customers value proposition in the electronic commerce context, which would be achieved by developing and implementing the digital processes and infrastructures that would be beneficial in handling large amount of data. Digital capabilities facilitated by digital artefacts would therefore enable the firm to create or adapt new products / services for its electronic commerce to fulfil the desired digitally enabled CSU to fit with thechanging customer needs.It is noted that digital business strategy requires the development of new organizational capabilities that are developed and reconfigured on a continuous basis. Additionally, in order to seize the benefits of digital transformation, more efforts need to be focused on the development of a competitive digital business strategy -i.e. specifically digital strategy initiatives need to be defined for the execution of the digital transformation. In addition, past literature also highlights that market-alignment drivers of organizational capabilities would help identify the organization’s drivers for digital transformation in electronic-commerce, which in turn would lead to better business performance. Figure 6 below represents the relationship between organizational capabilities, digital transformation and digital business strategy.Figure 6: Relationship between organizational capabilities, digital transformation & digitalbusiness strategyConclusionThis study explores the inter-relationship between the organizational capabilities, digital transformation and digital business strategy, which further led to the emergence of the conceptual framework. It explains and demonstrates how therequisite set of organizational capabilities and unique dimensions of digital business strategy would drive an organization towards digital transformation. The digital transformation framework described by Figure 5 together with the causal interrelationship between organizational capabilities and digital transformation (moderated by digital business strategy) as shown in Figure 6 would represent a new important body of knowledge on the fundamental managerial practices for digital transformation towards a successful electronic commerce.The analysis resulted in distinctive dimensions of digital transformation, digital business strategy, and organizational capabilities. This study provides a broader and substantial theoretical contribution on digital transformation literature and it enriches the literature by providing a framework of the inter-relationship of the organizational capabilities, digital transformation and digital business strategy. This research also represents the unique set of dimensions entailed by digital transformation, digital business strategy and organizational capabilities.The findings would assist organizations’ CEOs and CIOs (C-suite management) who are looking for an effective framework depicting the inter-relationship between the digital transformation, organizational capabilities and digital business strategy. Companies usually hire consulting firms to assist them in developing and deploying fit-for-purpose organizational capabilities for pursuing digital business strategy that further leads to digital transformation. However, they would often end up investing a huge amount in implementing digital technologies instead and would still be unable to achieve effective digital transformation throughout the organization. Therefore, this study would guide them in determining and deploying the right organizational capabilities for their organization for digital transformation leading to better performance.Another stakeholder of this study would be the IS researchers, who are in the search for a step forward in developing and implementing digital business strategy and digital transformation. IS researchers have previously published many articles on this topic in various journals and therefore have shown a growing concern for an awareness of this field. The IS researchers would gain an improved understanding ofthe challenges faced in digital transformation.中文译文电子商务中的数字化转型与数字化经营战略——组织能力的作用概述数字化转型正在广泛影响各个行业，尤其是医疗、电信、汽车、银行和制造业。
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中英文翻译1 外文文献译文电子商务战略挑战介绍11世纪欧洲出现了信贷和银行系统等金融工具，如外汇支出。
这是我们的观念的改变，当时，它们是现代商业形式。
信息技术的到来(电脑与通讯)和发展前景彻底改变这种传统商业模式。
网络(电子商务)自诞生以来，提供了一个方便的沟通渠道,使企业与现有和潜在的客户更方便。
互联网的出现也引起了普遍的沟通渠道的变化，以电子商务巨大的潜力。
尽管仍有许多辩论怀疑这种商业模式的支付安全性，这显然是一个经济增长的热点。
很难说互联网是多么大的网络. 霍夫曼&诺瓦克(1996)引用了一些调查(地下发现/SVP时代镜和CommerceNet)发现在美国至少有10万互联网用户。
电脑数量(主机)连接因特网花费达9.47亿美元(网络奇才公司,1996年),1996年1月. 看到任何一个单一主办支持用户都有成千上万的使用者。
截至1996年3月21日，在公开市场的上市公司24347(1996)目录里”网上商业服务”共有54800份,在公司指导目录里雅虎网站(Yahoo,1996年)网站的访问人数大约每两个月翻一番.克拉克董事长Jim估计在1995年有4000万因特网用户每月增长8% (克拉克,1995年)。
互联网技术只是一个方面。
企业需要的信息系统和处理数据的应用软件一段时间内成为新兴的信息技术。
现代信息技术帮助企业掌握并处理有用信息。
这些技术包括：1. 组织支持系统, 譬如工作流和群件- 使企业更加高效率。
2. 顾客联络数据库-帮助捕获关于顾客的信息并促进行销新方法3. 电子支付系统-这种方式刚刚涌现,多数付款仍然应用比较昂贵的传统现金结算。
集体和个人,这些地区将发生重大变化,一个公司的方式进行经营，WorkWareEnix 已经创立了一个新名词来形容这些技术的结合。
在一定程度上，这个领域的变化将引起一个公司经营方式巨大的的改变，Enix打造术语Workware 来描述这些技术的结合。
但是，有普遍误解对于组织支持技术的价值。
由Xephon 的研究公司(1996) 调查437 家大企业，一个令人惊讶的比例(44%) 没有介绍现代信息处理系统的直接意图(由Xephon 定义作为Lotus Notes 的群件, 微软交换和Novell GroupWise) 。
其中， 65% 认为他们是缺乏信心的对于这些技术能否应用。
从这些统计来看，许多组织怀疑这种技术的好处。
银行组织支付系统处理支持营销客户信息图1电子商务的出现将主要由三个主要组件电子商务的出现之后,会由三个主要要素加固它的根基有效地收集、利用、处理、储存和传播信息的是现代企业经营成功一个重要因素。
然而，收集和使用信息必须考虑隐私和安全问题. 最近出现在金融时报 (1996)上“在1990年实现金融服务机构为企业管理和操纵信息和操作赚钱一样。
”此外,有兴趣的课题,如TQM 和委托过程的重要性,也显示了根本性的基础. 利益被显示该课题像TQM 和BPR处理根本构件一样重要。
一些有预见的组织必将设立的顶部门开发利用这三个要素市场改变老市场开拓新市场。
那些未能很快地适应新的市场规则企业其战略规划将是多余的，各企业应为了市场运作必须研究这些技术营销BudayNohria(1996)和说,电子商务的兴起为消费过程带来的变化通过网络社区很可能导致新一轮的重整、合并与收购。
此外,为拓展新的业务领域架构,同时企业角色变化必须领先于互联网的崛起。
例如:某杂志发行人Condé.Naste已进入旅游业务，比尔.盖兹真正的网络房地产经纪人;补充性的广告公司和贝尔纳已成为补充性的电子公司。
电子商务的出现，将极大地影响我们现在的需要'市场'。
显然,出现网络社区(阿姆斯特朗和黑格，1996)意味着行销人才，必须扩大视野，这一技术的出现将威胁到现有的商业渠道。
参与市场需要理解网络世界产品和服务的全部。
要学会利用技术使客户从信息传播到无碍交易完成自由选择，与各种必要的产品和服务的供应商联系是必须的。
包含了一些有趣的问题是:1.收集什么样的资料是有用的？这是收集有关资料,并且如何使用?2.信息系统是否有能力掌握客户的交易资料,使之对以后分析有用?3.在处理电子社区、专业市场做不同理解. 人们需要把进行交易的客户作为目标,而不是一味邮寄。
互联网作为社会思想的核心,自它起源就作为防御,但大多数学术计算机网络还不是社区型商业. 但是,世界上有广泛的范围和性质的变化和互联网的方式进行商业交易. 行政总裁柯达据说说他唱看柯达网站找厂商. 但据他所知,这是最重要的,因为个人的方式,因为出售逐户推销员,只是现在老百姓都对柯达客户的大门. 阿姆斯特朗和黑格提出四种非专属电子社区是:交易兴趣.网络社区这个想法是在互联网中心从它的起源作为防御和学术计算机网络虽然多数社区特别仍然不被安置商务。
但是, 万维网改变了和扩展了联网的本质并以这种方式产生了新的商业交易。
柯达的CEO 断言陈述, 他不能告诉是否柯达网站是利润的源泉。
但他知道它是重要的，它是超越个人挨家挨户的推销的方式, 唯一顾客主动找上门来。
阿姆斯壮和Hagel 提出四类型非排除性的电子社区, 那些: 对交易感兴趣; 分享共同利益; 沉溺于幻想比赛; 并且以共有的生活经验。
商机是为那些支持和与这些社区相处融洽, 大厦顾客忠诚持续地。
由满足关系行销和交易的要求, 公司也许了解重要入他们的顾客的自然和需要。
例如, 婴孩产品公司能诱惑顾客定购项目从伴生的线上物品价目表由提供海报栏为新父母。
欲望建立与越来越老练需求的长期客户关系带领公司寻找新建方式获取, 管理和运用客户信息(Peters 和Fletcher, 1995). 此外, 预付款在信息技术根本上修改了公司和客户维护他们的关系的通道。
能力获得和运用客户信息在进程之内成为了一个关键战略问题。
这经常安置公司在要求敏感个人信息的位置从客户。
Gummesson (1987 年, 1994 年, 1995) 观看市场营销作为一套关系, 网络和交往和列表30Rs (关系) 与McCarthy 的(1981) 4Ps (产品对比, 价格, 安排& 促销) 。
Gummesson 显示情况电子关系不讨论在市场宣传品即使它由许多企业广泛实践。
他与虚构的(相似与虚拟或网络) 组织链接关系市场营销。
他争论那由越来越申请它, 更多关系被建立。
他们创建债券的新型对客户和在员工之间。
电子式的关系，超越组织进入市场的例子,认为航空公司、酒店、租车预订系统. 建立社区有再加强的作用。
这迫使我们认识,重新审查传统的经济理论、制度、组织、市场、竞争、交易成本分析。
为解除企业和市场之间的界限,网络营销和组织关系的特点,新的形象和企业的互动是必要的。
信息交换关系的重要性营销(特别是利用电子渠道),必须清醒认识到潜在的问题。
隐私权也是一个问题是,从一个人到另一个私人之间以及不同文化。
那些有可能使用因特网并不太愿意让较高的信息,除非信托受益。
公司需要知道的唯一理由是他们进行客户资料，因为他们的关系与客户有没有转移。
这些客户使用电子渠道，有可能达到更好的教育和更富裕的目标客户。
他们需要,确保客户信息系统是否合适。
了解的过程还需要建立信任。
企业要作出自己的特色守信(独特卖点!)。
对信任大厦过程的理解是必需的。
企业需要通过过程标志他们的可信赖性(一个独特的卖点!)。
信任最好通过过程开发出来。
该过程倾向于顾客饰面——在各顾客互作用信任之基础上迅速筑起否则下降。
公司对信息的价值和意欲的用途必须是绝对清楚的。
收集信息在技术上可能的(一天也许是有用的)很可能减弱信任发展。
霍夫曼(1996)、诺瓦克声称网络营销理念在逐渐演变。
为了成功地教学推销这种新的努力, 在新兴的电子网络社会需要新的商业模式重建营销功能推动电子商务。
“许多海外璵任何璽”依照通讯网络模式(其实有很多多对一的例子)原则,将传统媒体应用在广告中(一对一模式)(多霍夫曼和诺瓦克,1994年). 采用这种方法发挥被动广告在网上俘虏消费者是多余的。
令人惊讶的是,它正在发生变化,没有包括消费活动,旨在发展新兴媒体(丹尼斯 & Pease,1994)。
通过以市场为导向，企业必须了解如何对客户和消费者进行研究。
通过最有效的潜在客户进行对话性新营销方式.逸事证据建议有二类型顾客，便利顾客的和探险家的(愉快冲浪网寻找最佳的成交或多数适当的产品组合) 的那些街道聪明的消费者。
此外, 用网(兆文件和指数地生长) 手段找到相关的信息的纯粹大小变得越来越困难，尽管尽搜索引擎最佳的努力譬如雅虎。
我们的研究建议,大比例的网友对于他们的代表宁可会依靠中介(社区操作员)过滤和选择信息。
网站没签名将要求有地址的知识(URL) 并且不太可能获取何时相似的信息, 在社区里面产品或服务是欣然可利用的。
对中介的贡献保密性上升的伴生的问题, 信任和安全(Schell, 1996).在正常经营活动状况下讨论关于互联网保密性和证券的问题,成千上万人以他们的个人财政为赌注相信其他人。
有一例子，包括在通话中定货, 通过信用卡对一位未知的侍者签署的直接借项命令。
如果错误发生在这些类型交易中我们相信服务提供者会改正错误。
这就是在日常生活中为什么我们盼望互联网支持我们不观察信任和证券的水平?相似的信任关系无法被建立在电子斡旋的讨论是没有理由的。
在一个电子社区范围内如果任何人在那些违反规矩，个体(或小组个体) 寻找报应变得容易了。
在荷兰，它倾向攻击那些设法做广告在学术讨论组(邮件炸弹) 的证据可能被发现，并且社区维持治安反对拍照者。
营销经理必须改建他们广告的模型成为交互式的消费者受控媒介。
传统顾客忠诚阶梯(嫌疑犯, 前景, 顾客, 客户, 伙伴, 提倡者) 是可适用的, 但现在操作格外时尚。
在电子商务时代第一三个阶段经常是瞬间的。
转移从顾客到提倡者依靠忠诚赢得信任。
互联网的快速本质使这变的更加困难。
通过价值链沟通它应该被认可, 依照由以下例子展示过程不被限制在一个组织之内- 他们穿越价值链。
Steinfield,描述一大, 多民族, 使用半新法国电信的Telnet 系统电气用品和家电制造商支持EDI 象与大约10,000 个不同贩商的连接和独立服务工程师一样遍及法国(被获取通过微型电话终端)。
涌现普遍存在的剥削它的Telnet 服务和商务应用, 在全世界互联网提供洞察商务的发展。
这位制造商售后服务辅助者对它的广泛并且被分散的用户提供了替换件和训练。
Telnet系统是允许与最小的贸易的伙伴发生电子事务的。
为迅速交付通过对在线排序的使用结合递送急件服务, 从二个星期到二天企业能消灭地方零件仓库和减少平均修理时间。
从前, 服务工程师直到他们有对零件有充足的需要之后才去向仓库要料。