酒店前厅服务英语口语情景对话

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酒店前台处理业务的英文对话

酒店前台处理业务的英文对话Receptionist: Good morning, how can I help you today?Guest: Hello, I have a reservation for a room under the name of Johnson.Receptionist: Let me check our system. Yes, I see your reservation here. May I see your ID and credit card, please?Guest: Of course. Here you go.Receptionist: Thank you. Everything seems to be in order. Would you like to add any additional services to your stay, such as breakfast or a spa treatment?Guest: I think I'll just stick with the room for now. What time is check-in?Receptionist: Check-in time is at 3:00 PM. If you'd like, we can store your luggage for you until then.Guest: That would be great, thank you. Can you also provide me with a map of the hotel and any information about nearby attractions?Receptionist: Certainly. Here is a map of the hotel, along with a list of recommended restaurants and sightseeing spots in the area.Guest: Thank you. Can you also arrange for a taxi to take me to the airport tomorrow morning?Receptionist: Of course. What time is your flight?Guest: My flight is at 8:00 AM, so I'll need the taxi at 6:00 AM.Receptionist: I'll have a taxi scheduled for you at 6:00 AM sharp. Is there anything else I can assist you with?Guest: That's all for now. Thank you for your help.Receptionist: You're welcome. Enjoy your stay with us.Later that day...Guest: Hello, I'd like to extend my stay for anadditional two nights.Receptionist: Certainly, let me check our availability. Yes, we have a room available for the next two nights. I'll go ahead and update your reservation.Guest: Great, thank you. Also, I noticed that the TV in my room isn't working properly.Receptionist: I apologize for the inconvenience. I'll send our maintenance staff to your room to take a look at it right away.Guest: Thank you. While you're at it, could you also have the mini-bar restocked?Receptionist: Of course. Is there anything specific you'd like to have in the mini-bar?Guest: Just some bottled water and a few snacks would be perfect.Receptionist: I'll make sure that's taken care of. Is there anything else I can assist you with?Guest: That's all, thank you.The next morning...Guest: Good morning, I'm checking out today.Receptionist: Good morning. I hope you enjoyed your stay with us. Let me just go over your bill. It looks like you've added some additional charges for the mini-bar and phone calls. Would you like to review the charges before making payment?Guest: Yes, please. Everything looks in order. Here is my credit card for payment.Receptionist: Thank you. I'll go ahead and process your payment. I hope you had a pleasant stay and we hope to see you again in the future.Guest: It was a great stay. Thank you for your hospitality. Goodbye.。

酒店前台接待日常英语口语（Hotel_English）5篇

酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。

我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。

4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。

5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。

7.Sorry ,I don’t quite understand.对不起，我不是很明白。

8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。

9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。

10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。

酒店前台接待日常英语口语HotelEnglis

H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please欢迎光临山西国贸大饭店;我是...,请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madam. What can I do for you 先生/女士,你好请问我能为您做点什么3. My name is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我;you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们;you make a reservation \Have you booked the room\Are you the vip 请问有预订吗\请问你是会员吗kind of room would you like请问您需要什么类型的房间;,I don’t quite understand .对不起,我不是很明白;’m afraid we’ve fully booked for that time .抱歉,我们那个时段已给订满了;’s the hot /peak/busy season ,you know这是酒店业的旺季;me ,How do spell it ,please打扰一下,您能拼写一下您的名字吗can only keep your table /room t ill …我们能保留您的房间直到...me show you to your room ,this way please .让我带您到房间,这边请;_________________________________________________________________ ______________Part 2 Helping to Check-in帮助入住have a seat for a while, I’ll help you with the check-in procedure. 请在那边稍坐一会儿,我将会为您办理入住手续;2. Would you please give me your passport or ID card and credit card , I’ll help you to fill in the form.请把您的护照和信用卡交给我,我帮您办理入住手续;3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, we have these kinds of rooms...您是要哪种房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit cardtogether or separately先生/女士,不好意思,打搅一下;请问您是要付现金还是刷卡分开付押金还是一起付呢is your room key and the breakfast coupon. Would you please sign here 这是您的房卡和早餐券;请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您的护照和信用卡;现在您可以上房间了;希望您在这里居住愉快; _________________________________________________________________ ______________Part3 Providing Service During Staying居住期间服务Service常规服务1 Please wait a second. I’ll transfer it for you. .请稍等一下,马上为你转接过去;2 Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的时间提前了两天,所以我们需要收回二张现金券;3 There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮的花园和水塘,那里是非常适合跑步和散步的地方;4 This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您的钱纸币上有裂口污迹,按酒店的规定,我们不能为您兑换;5 I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行ATM 机上提取现金;6 What denominations would you like你想要什么面值的人民币呢7I’m sorry, but we do not accept the dollars with CB.对不起,我们这里不收CB版的美金;8Can I fax this paper我可以传真这份文件吗-Certainly, sir. Where do you want to fax it to当然可以,先生;请问是传真到哪里的-How would you like to pay for it, sir你打算怎样付款呢,先生-Could you charge it to my room bill可记在我的客房账单内吗-Sure. Here is your fax record, Sir. Would you please sign here当然;这是你的传真记录,先生,麻烦你在这里签名好吗9Could you please send a car to the airport to pick me up你能安排一辆车到机场接我吗10Could you please give us your flight No.你能告诉我您的航班号吗2. Reminder提醒1 It’s better for you to wear more clothes, because it’s pretty coldoutside.外面天气很冷,你最好穿多些衣服;2 Today is a rainy day and the floor is slippery so please be careful. 今天外面在下雨,地面很滑走路时请多加小心;Service网络服务1 There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头,您可以随便使用;2 There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.对不起,酒店的电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常;3 Ok, I’ll arrange a computer en gineer to help you.好的,我马上安排电脑员上去帮您;the Laundry关于洗衣1The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will bereturned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回;2For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时;3 There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.您的衣服上有很难洗掉的污迹,我们会尽最大的努力去处理,但不能保证一定可以处理掉;4Could you send someone up for my laundry, please请派人到我房间取要洗的衣服,好吗-Certainly, sir. Our room attendant will be up in a minute.好的,我们的服务员马上到;Service医疗服务1 You don’t look very well today. What seems to be wrong你看上去有些不舒服, 还好吧2 I feel dizzy and have a sore throat besides , I can not sleep wellrecently我感到头晕,喉咙痛; 还有,最近都睡不好;3 Don’t worry , I will arrange a doctor to look after you .不要担心,我将立即安排医生照顾你;4 Any other symptoms Like stomach ache, coughing, or nausea还有其他症状吗比如胃痛、咳嗽或者恶心5 The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days.医生说你感冒了;她会给你开药;这药每次吃两片,每天三次,并建议你最好在床上休息一两天;6 -Are they strong-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.药性强吗是的,会让你犯困;还有,你得在用餐完毕后才能吃药;7 Can you give me some medicine for heartburn你可以给点胃药给我吗8 I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache如果你不告诉医生你是否有胃病史,恐怕他不能随便给你胃药;9 Well, I do have gastritis for two years.恩,我确实有两年的胃病;10 Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes你的血压偏高,请问你是否有糖尿病11How is the acid in your stomach Is the acid feeling very strong 胃酸的强度怎么样你是否感觉十分强烈12 Are you taking other medicine at present Please let us know just in case of chemical reaction. .你最近有没有服用其它药物为了防止药品之间产生不好的化学反应请告诉我们;13 Are you feeling better now, Sir先生,你好些了吗14What happened to your leg, Sir先生,你的腿怎么呢-I tripped and fell in the bathroom.我不小心在浴室摔倒了;-Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心,我马上叫医生过去;_________________________________________________________________ ______________Part 4 Apologize道歉1. I’m very sorry. There could have been a mistake, and I do apologize for that.很抱歉;出了错误,我应当道歉;2. I assure you it won’t happen again.我保证此类事情不会在发生;3. I do apologize for inconvenience on behalf of our hotel.对您造成的不便,我谨代表酒店向您道歉;4. I’m sorry to tell you that your medicine bottle cosmetic bottle was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你的药瓶化妆品瓶子; 5. I’m sorry to hear that. That’s unusual. I’ll look into the matterat once.很抱歉,这很不寻常,我立刻去调查一下;6. I’m very sorry .I hope you’re not hurt Please forgive me..对不起,你没事吧,请原谅我;7. I deeply apologize Madam, would you care to send this dress for dry-cleaning No charge of course.我们深感抱歉,小姐;请你把衣服拿去干洗,一切费用,由酒店负担;’m terribly sorry Please do accept our apology. We’ll do our best..请接受我们的道歉,我们会尽快想办法;9. I’m sorry for that. I will ask the repairman to fix it now.真是抱歉,我马上安排人去修理;_________________________________________________________________ ______________Part 5 The Damage赔偿’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失;’m afraid you have to pay for the broken chair according to the hotel policy.根据酒店规定,恐怕你要对弄坏的椅子做出赔偿;indemnity for the burned carpet is 100 Yuan.损坏地毯的赔偿是人民币100元;’m sorry to inform you that we have to charge you 100 Yuan for the bloodstainson your bed linen.我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费;_________________________________________________________________ ______________Part6 Expressing Appreciation道谢1. Thank you for your kind understanding.谢谢您的理解;2. I would like to thank you for your great support for our hotel. 非常感谢您对我们酒店的大力支持;_________________________________________________________________ ______________Part 7 Say Goodbye道别1. Wish you a pleasant journey 祝您旅途愉快2. On the house Sir, .I assure you that everything will be right nexttime you come.这是免费的;我保证你下次光临时,一切都会妥妥当当;3. I’m looking forward to seeing you again. Good luck我期盼再次见到你,祝你好运Bye, and hope to see you again.再见,希望再见到您_________________________________________________________________ ______________预定部日常用语1．What kind of room would you like to reserve请问需要预订哪一类型的房间2．What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房,高级房,豪华房,行政房;除此之外还有总统套房;而且我们酒店还设有不吸烟楼层及连通房;4．How about your hotel’s location\Where is your hotel请问贵酒店位于哪里5．Well, our hotel located in Fuxi Street, Taiyuan City. The CrownPrince hotel is only 45 minutes from Wusu International Airport and15 minutes to Taiyuan Railway Station, by car.我们酒店位于太原市府西街69号,本酒店离武宿国际机场45分钟车程,到太原火车站15分钟车程; 6．What's the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店;8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, healthcenter, swimming pool, shop prince and KTV equipment;.本酒店有四种类型餐馆,大堂吧,会议室,健身会所,游泳池,商场及KTV设施; 10．Which dates would you like to book When will you check in and checkout请问您需要订哪一天什么时候入住及退房11．How long will you stay in our hotel请问您打算逗留多长时间12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details .有的,详细内容请联系礼宾台;14．Can I get har bour view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉,不可以;但您可以看到周围美丽的泳池景;16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxx and our email address is xxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx 预订房间或有任何建议可与我们联系;18．Your reservation is temporary and it will be cancelled if you don’您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订;19．I am sorry, no elit room is available./ All rooms are unavailable. 很抱歉,提供不了雅致客房;/所有房间都订满了;20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您的预订吗史密夫先生,10月台20日预订壹间高级房;我的名字XX如有任何疑问请与我们联系;谢谢您的来电;再见22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等;23．May I have your name, please请问您贵姓24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍;25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您的意思;27．I would like to talk to someone in charge. 我想找您们的负责人;28．He has not come back yet.他还没回来;29．She is in a conference now.她正在开会;30．Would you like to call back later麻烦请您稍后再拨;31．Thank you for waiting.让您久等了;32．I’m not sure, sorry.不好意思,我不能确定;33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间的房态;37．What time do you expect to arrive , Sir请问大概什么时候到酒店,先生38．May I request a late check in我想要求晚些到店入住,可以吗39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您的到来;40．I’d like to confirm your reservation.我想确认您的预订;41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们的预订纪录;42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内;44．We have a special family package plan我们现在开始新推出一个优惠套餐;45．We’ll have to charge you RMB100 extra for an additional bed. 如需加床,我们将会收取人民币100元;46．What time will the guest be arriving客人大概什么到达酒店47．Your room is confirmed for that day.那天您的房间已确定;48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号;49．We’ll extend your reservation for you.我们将会延住您的预订;50．I’ll arrive one day early. Is that OK我那天早点到,可以吗51．We have changed our schedule, please amend our booking till nextweek.我们的行程有变动,请更改我们的预订到下星期;52．I’d like to cancel a reservation.我想取消一个预订;53．I’m afraid we have no record of a reservation under this name. 不好意思,恐怕我们没有这个名字记录的预订;54．Which travel agent did you go through to make this reservation. 请问您是通过哪间旅行社来做这个预订的55．Is this a new reservation or a confirmation call请问这个是新的预订,还是确认预订56．We’ll send a confirmation to you soon.我们稍后传确认书给您;57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系;58．Please feel free to contact us if we can be of further assistance. 如需进一步了解,请随时与我们联系;59．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们的房态;60．Sorry ,there is no record in our list.很抱歉,我们的名单上没有此记录;61．Would you hold the line please I must pick up another call.麻烦请您稍等,我需要接听另壹个;62．Have you made a reservation请问已经作了预订吗63．I’m sorry to have taken up your time.不好意思占用您的时间;64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了;66．Do you have a transfer service from airport to hotel free of charge 请问贵酒店有没有免费接机服务67．Please inform the guest to check in before .请通知客人在下午6点前到本酒店办理入住手续;68．The room is spacious and cosy , I’m sure you will enjoy yourself. 房间既宽敞又舒适,我肯定您会过得愉快;69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达的名单上找不到您的名字;70．May I recommend deluxe suite It’s more luxurious and comfortable. 我向您推荐豪华套房,更豪华更舒适的;71．I will get someone who can speak English well to talk to you. 我会找壹位英语较好的同事跟您说;72．How many people are there in your party与您同行有多少人73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等,我查询能否可以提供给您;74．Who is the reservation for请问是哪壹位客人的预订75．The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供,我们可以为您安排后补名单;76．I’m sorry. We have no record of a reservation for that date. 很抱歉,我们没有那天预订的记录;77．When was the reservation made请问什么时候作的预订78．Do you remember the name of the clerk who accepted your reservation 请问您记得那壹位职员为您作的预订吗没有任何担保,我们只可以为您保留到下午6点钟;80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您的预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您的预订作担保82．This is the peak season.. I’m very sorry, but could you call us again later We may have some cancellations.因这是旺季,非常抱歉,但是请您迟些再打过来好吗可能会有人取消预订;83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误;85．We will note down your request and if possible, we will reserve it for you.我们将会记录您的要求,如果可以,我们会为您预订;86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉,我们没有商级连通房,只有豪华连通房;87．If you require any help please keep me informed.如需任何帮助,请随时与我们联系;88．It arrival time is not stated a reserved room will be held until . 如果抵店时间未明确告知,所订的房间将保留至当天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金;90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保的预订只能保留到当天下午６点;若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel.If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you. 史密夫先生,您已在酒店办理了担保预订,倘若您不能如期到达,请务必在入住当天的下午６点前通知我们,感谢您的来电,我们期待届时与您见面; 92．Does the price include breakfast请问房价含有早餐吗93．We’ll amend your reservation at you request.我们将会按您的要求作相应的更改;94．I’d like to change/cancel a reservation.我想更改／取消预订; 95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点,除用现金或信用卡担保外;96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费; 97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站,详细内容,可拨打礼宾台联系;98．Thank you for your reservation at HAIYATT Hotel. If you have anyquestions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店,如有任何疑问或需作任何更改请与尽快与我们联系; 99．I’ll arrive late, but please keep my reservation.我将会较晚到本酒店,但请为我保留预订;100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗101．We are very sorry for the inconvenience.对您造成不便,请见谅; _________________________________________________________________ ______________礼宾部日常用语1．May I take you luggage我能帮您提行李吗2．Please give me your room key.请把您的房卡给我.3．Have a nice day祝您在此度过愉快的一天4．Do you need to store your baggage您需要寄存您的行李吗5．What is your room number您的房号是几号6．Do you need taxi请问您需要出租车吗7. This way please这边请8．Here is your handbag tag这是您的行李寄存卡;9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now对不起先生,我是行李生,很抱歉打扰您了,这里有您的一个留言/传真/包裹给您,现在我方便送到您房间吗10．What is your friend’s name您的朋友叫什么名字11．What month is it现在是几月12．What can I do for you, please你需要什么13．What time are you coming back您打算什么时候回来14．Would you please tell my friend I am here请您告诉我朋友,我在这里,好吗15．Would you mind mailing this letter for me您能替我寄这封信吗16．Will you do me a favor帮我个忙好吗17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE 你能告诉我健身房/演艺馆在哪里吗18．What day is it today今天是星期几19．What is the date today今天是几号20．What would you like to eat您喜欢吃点什么食物21．What is your address您要到的具体地址是什么22．How far is it to the Beijing/Datong到深圳或广州有多远23．I’d like to see your manager, please. 我想见你们经理; 24．We hope to see you again.希望和你能再相逢;25．My pleasure.很高兴为您服务;26．I’m always glad to be of service.我随时乐意为您服务;27．Where will you becoming from , Sir先生,你将以什么方式来我们酒店28．What time do you serve breakfast你们何时供应早餐29．Would you mind spelling that for me你不介意把你的姓名拼写给我吗30．Do you have any baggage in the trunk / boot您车的后尾箱还有行李吗31．Is this everything else , Sir先生,就这些物品了吗32．We will deliver your baggage to your room shortly. 我们很快把行李送到您的房间;33．I’ll show you to your room我带您到房间去好吗34．May I put your bags here我能把您的行李放在这里吗35．Is this the correct number of bags请您清点一下行李够吗36．We are very sorry for the inconvenience.很抱歉,给您带来了不方便;37．May I have your baggage tag, please请出示您的行李牌38．Are you a hotel guest你是住本酒店的客人吗39．I’m very sorry to have kept you waiting 对不起,让您久等了;40．Where do you want to change the dollars我需要对换美金在什么地方41．Are you going there by air or by train您乘飞机还是乘火车去42．Can you get us some train tickets你能帮我买几张火车票吗43．We haven’t got a swimming pool你们这里有没有游泳池44．Is this your first visit to our hotel您是第一次到我们酒店吗45．How are you enjoying you stay at our hotel 您在我们饭店过得愉快吗46．Good Luck.祝您顺利,一路平安;47．Take Care. 保重;48．Can I have the bill, please请给我账单;49．Can I come through, please我可以从您这边穿过去吗50．Would you pay cash, please您能付现金吗51．Will you please show me your passport您的护照能给我看一下吗52．Can you tell me where the post office is您能告诉我邮电局怎么走吗53．We don’t accept tips, thank you very much.非常感谢您的好意,我们不收小费;54．There are safety deposit boxes at the frontdesk. 您好,总台那里有贵重物品保险柜;55．Where is the coffee shop, please请问咖啡厅在什么地方56．What time would you like to leave你将什么时候离开这里57．Please step this way, it’s slippery, please mind you step. 您好,请走这边,这里台阶很滑,请小心;58．Please mind your head.客人下车时提醒客人留意请小心碰到你的头;59．How would you like to make payment您用什么方式付费呢60．Is there anything valuable or breakable in your bag请问您的行李里有贵重物品和易碎的物品吗61．Please step inside.请往里面走;62．Is there a message for me有我的留言吗63．Could you wait in your room, please请您在房间等一下好吗64．I need laundry now.我现在需要洗衣;65．I’ll send someone immediately to your room.我马上安排人上来你的房间;66．I do apologize.我真诚道歉;67．Can you tell me how to go to your hotel你能告诉我到你们酒店的路线吗68．Can you tell me the way to the Banquet Hall , please请您告诉我你们的宴会厅在什么地方好吗69．We are very sorry,sir,we hope you understand.非常抱歉,希望您能理解我们的难处;70．Just a moment please , I have brought your baggage.请稍等一下,我去推一个行李车;71．Could you tell me which is your baggage ,please.请您告诉我哪件是您的行李好吗72．The Bellman sir , I have brought your baggage.先生,您好,我是行李员,给您送行李;_______________________________________________________________________________总机日常用语1.请问您贵姓对不起,请您重复一次好吗May I have your name/Would you give me your name I beg your pardon Pardon , please2.请拼出客人的名字好吗How to spell the guest’s name please3.对不起,因线路问题我听不清楚您说话,请重新打一次好吗I’m very sorry. I can’t hear clearly,. Could you call it again4.能告诉我客人是哪里人吗Would you tell me where the guest comes from5.能告诉我客人是哪间公司的吗Would you tell me which company the guest is from6 .对不起,我们在酒店的名单上找不到客人的名字;I ‘m sorry. We can’t find the guest name on our hotel list.7 .介意我把转接到接待处让他们为您查一下,好吗Would you mind connecting the line to reception to check it8. 我再帮您查一下,请稍等;I will check it for you again. Just a moment please.9 . 很抱歉,让您久等了;I am sorry to have kept you waiting.10 .请您重复一遍您说的,好吗Could you repeat what you said / I beg your pardon11. 请您讲慢一点大声点,好吗Could you speak more slowly loudly12. 请稍等,我将为您转接;Wait a moment, please. l will connect/transfer it for you. 13. 您好,先生;这里是总机,您有一个外线,介意我接入您的房间吗How are you, sir This is the operator. You have an outside line. MayI put it through14. 晚上好,丹尼斯先生,布鲁斯先生的,请问您是否需要接听Good evening, Mr. Dennis, Mr. Bruce is on the line Phone now. Would you like to take it15. 对不起,先生,他的占线,请您稍后再拨;I’m sorry, s ir. The line is busy now, Could you please call back later.16 . 对不起,先生,无人接听,请您稍后再拨或留言;I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.17 . 让我重复一次您的信息吧;Let me repeat your message.18 . 对不起,我听不懂您说什么,我可以帮您转接给大堂副理吗Sorry I can’t follow you. May I put you through to the assistant manager19 . 对不起,先生,房间未挂好,转不进去;I’m sorry, sir. The phone is restricted, I can’t get through.20. 对不起,先生,我们不可以透露客人的房号;I am sorry, sir, we’re not allowed to disclose our guest’s room number.21. 我是758房客,有人给我留言吗I am staying in room 758./I am the guest of room 758; Did anyone leave message for me22 . 我的留言灯一闪一闪的,是否有我的留言The message light flashes constantly. Is there any message for meThe message light is flashing. does that mean I have a message23 . 对不起,先生我们暂时没有收到您的留言;I’m sorry, sir. There is no message for you. / We haven’t got any message for you.24 . 是的,您有一个留言;您不在时,先生打给您,请您早上9点在大厅等候,届时会有人来接您;Yes, you have got a message. Mr. has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25. 晚上好,先生,请问您有收到您的留言吗Good evening, sir. Did you receive your message26. 晚上好,先生,您的朋友先生邀请您今晚7点到二楼中餐厅用晚餐; Good evening, sir. Your friend Mr. invited you to have dinner on the second floor at LIBAI room in the Chinese restaurant at 7 o’clock tonight.27 . 您好,在您外出时,公司的李先生来电找过您,并请您收到留言后,尽快复电给他;How are you, Mr.. When you were out, of company called you. He Wanted you to receive this message, please call him back as soon aspossible.28 . 早上好,您的朋友请您8点到西餐用早餐,8点30分在大堂集合; Good morning, Mr., Your friend Mr.asked you to have breakfast at the westernRestaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.29 . 请帮我接一下Jack He 的.Could you put me through to Jack He30. 对不起,先生,Jack He 休假下班了 / 不在位置上,我稍后请他复给您;请您留下;I’m sorry, sir. Jack He is on holiday isn’t on duty / isn’t in the office, I will ask him to call you back..do you want to leave a message / speak to someone else.31. 隔壁房间的人太吵了,吵得我不能入睡;I couldn’t fall sleep because o f the noise from the next door.32. 请马上派人来帮忙拿行李;Please send someone to carry the luggage right away.33. 可以借用一下熨斗和熨板吗Can I borrow an iron and ironing board34. 房间空调有点问题.。

前厅服务英语常用口语

前厅服务英语常用口语Page 1Welcome to our hotel. 欢迎光临。

Can I help you?我能帮你忙吗？What kind of room would you like, sir?先生，您要什么样的房间？Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。

Enjoy your stay with us.希望您在我们这里住的愉快。

May I know your name and your room number, please?我可以知道您的名字和房间号码吗？Excuse me ,sir, could you spell your name?请问您的名字如何拼写？Here’s your room key.这是你的房间钥匙。

I’m sorry to keep you waiting, sir. What can I do for you?先生，对不起，让您久等了。

我能为您做点什么吗？Please wait your turn.请排队等候。

May I known your name, please?请问贵姓大名。

（不认识客人时用）I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.对不起，先生。

我们已经客满，没有空房间。

Don’t mention it. My pleasure.请不要客气，我乐意效劳。

Have a good rest, sir.先生，请好好休息。

Good morning, sir. Can I be of service to you? 早安，先生。

我可否为你效劳？A moment, please. I will be with you as soon as possible.请稍等片刻。

酒店英语对话场景案例

酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。

Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。

Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。

Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。

Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。

你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。

Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。

Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。

Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。

酒店前厅服务英语口语情景对话

Dialogue AIndividual clients check in(散客入住）G=客人R：=接待员R：Good afternoon。

Madam.Welcome to Grand Park Kunming 。

May I help you?下午好，欢迎光临昆明君乐酒店,请问有什么可以帮到您？G：Yes, I’d like to check—in .please。

我要登记住宿。

R:Certainly, Madam。

May I have you name，please?好的，小姐。

能告诉我您的姓名吗？G:I’m Christine.Nolan我叫克莉丝汀•诺兰R:Do you have a reservation，Ms。

Nolan？诺兰小姐，请问您预定了房间吗？G：Yes, form today。

是的，预定了.从今晚开始。

R：OK，Ms 。

Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。

R：(双手接客人证件）R：(扫描客人证件后双手归还客人）R：Just a moment，please. I’ll check our reservation record。

（After a while）Thank you for waiting。

Ms. Nolan。

Your reservation is for a business single room for one night，the room rate is ￥800 that including two breakfasts。

Is that all right?请稍等,我查一下预定记录。

（过了一会)让你久等了，诺兰小姐,您预定了一个晚上的商务单间,房价￥800（房价用手指给客人不要说出报价），含两份早餐是吗?G：Yes。

是的R：Print out the registration form？打印住宿登记表。

酒店前台常用的英语口语有哪些

酒店前台常用的英语口语有哪些？在面试酒店英语口语又有哪些常用的对话的，怎么最快的掌握酒店英语口语，这个可能是在酒店行业比较关心的问题吧。

作为酒店每天都会遇到形形色色的客人和状况，为了提高酒店的服务质量获得客人的认可和满意就需要从各方面提高酒店工作人员的素质和能力。

其中就需要酒店工作人员掌握一定的酒店英语口语，让国外的客人满意。

下面我就把我整理的酒店英语情景对话分享一下，帮助酒店工作人员提高英语能力。

酒店英语情景对话：A Hello,this is QuaCheng hotel,is there anything I can help you,sir?你好，这里是泉城大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢？B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍？A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。

前厅部接待英语对话

（1）Room Reservation by Teephone电话预定R: Huatian Hotel .Good morning .Reservation Desk .May I help you ?（华天酒店，早上好，预订部，请问有什么可以帮您旳吗？）G: Good morning . I d liek to book a single room,please（早上好，我想预定一种单人房）R: May I have you name,please？（可以告诉我您旳姓名吗？）G: Henry Smith （亨利. 史密斯）R: When you arrive and departure dates ,please?（请问您什么时候到来，什么时候离开呢？）G: From June 25 to 26,by the way .what is the rate of a single room ?（六月25至26，顺便一提，单人房旳房价是多少？）R: It is 380 yuan for a single with bath and 300 yuan with shower .Which one would you like?（带浴缸旳单人房是380元，带淋浴旳是300元，您喜欢哪一种呢？）G: 300 yuan a night is ok(300元一晚旳就可以了)R: May I have you telephone number ,please?（可以告诉我您旳电话号码吗？）G:185****1248（我旳电话号码是185****1248）R: Mr.smith ,a single with shower,from June 25to 26 .andtelephone number 185****1248,AmIcorrect？（史密斯先生，您预订了一间带淋浴旳单人房，是六月25号来，26离开，您旳电话号码是185****1248，请您确认一下）G: Yes,That is right . Thanke you goodbye（是旳，没错，谢谢，再会）R：Thank for calling ,Mr Smith ,We are looking forword to you coming ,goodbye(谢谢您旳来电，史密斯先生，我们期待您旳到来，再会)(2)Greeting guests at the door行李员迎接客人B: Good morning .sir .Welcome to our hote . I am the bellman . What can I do for you ?（早上好，先生。

酒店前台英语口语

酒店前台英语口语Hotel Receptionist English Conversations:At Check-in:1. Guest: Hi, I have a reservation under the name Smith. Receptionist: Good evening, Mr. Smith. May I see your ID, please? Guest: Sure, here you go.Receptionist: Thank you, Mr. Smith. We have a deluxe room reserved for you. Could you please fill out this registration form? 2. Guest: Hello, I would like to check-in.Receptionist: Good afternoon. Do you have a reservation? Guest: No, I don't.Receptionist: That's not a problem. Let me check our availability for you.3. Guest: Hi, I made a reservation online for a room. Receptionist: Good morning! May I have your name and ID, please?Guest: My name is Johnson, and here's my ID.Receptionist: Thank you, Mr. Johnson. We have your reservation here. Please sign in and provide your credit card for any incidental charges you may have.At Check-out:1. Guest: Hi, I'd like to check out, please.Receptionist: Good morning! May I have your room number? Guest: Room 306.Receptionist: Alright. Just a moment, let me check your bill and make sure everything is settled.2. Guest: Hello, I'm checking out today.Receptionist: Good afternoon. Could you please provide your last name and room number?Guest: My last name is Brown, and I stayed in room 512. Receptionist: Thank you, Mr. Brown. Let me check your bill and make sure there are no pending payments.3. Guest: Hi, I'm checking out. Can you please finalize my bill? Receptionist: Good evening. May I have your name and room number, please?Guest: I'm Mrs. Anderson, and I'm staying in room 210. Receptionist: Thank you, Mrs. Anderson. Let me print out your bill and verify any additional charges.。

酒店前台英文情景对话

酒店前台英文情景对话酒店前台英文情景对话随着经济全球化的发展，英语已然成为国际交流的主要语言。

在世界各国文化交流与融合中，英语变体随之产生。

小编精心收集了酒店前台英文情景对话，供大家欣赏学习!酒店前台英文情景对话1C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?G: That’s it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…G: October 24.C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotelrules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.酒店前台英文情景对话2C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .酒店前台英文情景对话3C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Have you made a reservation?G: No, I haven’t.C: How long do you want to stay?G: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.酒店前台英文情景对话4C: Good morning. Can I help you?G: Yes, I’d like to check out now .C: Can I have your name and room number, please ?G: John smith, room 1208 .C: May I have your room key, please ?G: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?G: I’m sorry . What’s the 20 Yuan for ?C: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. Smith ?G: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .酒店前台英文情景对话5C: Good morning . This is room reservation . May I help you ?G: Yes , I’d like to book a room , please .C: Fine , For which date ?G: For Oct. 1st .C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook .C: May I have your telephone number , please ?G*************C: What time do you expect to arrive , sir ?G: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .。

有关酒店前台服务的英语情景对话

有关酒店前台服务的英语情景对话一我的晚餐还没送过来AHello, room service. Can I help you您好，客房服务。

有什么能帮您的吗BI ordered dinner about forty minutes ago. It hasnt been delivery yet.我40分钟前订了晚餐，可是现在还没有送来。

AWe are sorry for the delay, maam. Could you hold the line, please Ill check your order.我们为延时而抱歉，女士。

您能稍候一下吗我来查一下您的订餐。

BOkay.好的。

AYour order is ready. Its on the way to your room. Were very sorry to have you waiting, Maam.您的订餐已经准备好了，现在正在送往您的房间。

很抱歉让您等了这么久。

BThats okay.没关系。

二酒店前台服务ADid you ask them to send more blankets upThese blankets they use are too thin.你有叫他们多送一些毯子上来吗这些毯子太薄了。

BNo, I didnt think of it.我没想到。

AI will call them.我来打电话好了。

BFront desk.柜台，您好。

AHello. Yes. I would like some more blankets in my room. Its too cold.喂，我想多要一些毯子，房间里面太冷了。

BAnd your room number, Maam请问你的房间号码是AIm in room 224. We need a lot of blankets.224 ，我们需要很多毯子。

BAlright, Ill have someone bring them right away.好的，我立刻请人送过去。

酒店前厅部接待处常用英语情景对话

Dialogue AA：Good morning，sir. Can I help you？B：Good morning！I have a reservation for a single room with a bath here.A：May I have your name，sir，please？B：Bradley，John Bradley.A：Just a moment，sir，while I look through our list.Yes，we do have a reservation for you，Mr. Bradley.Would you please fill out this form while I prepare your key card for you？B：Yes.Can I borrow your pen for a minute，please？A：Sure.Here you are.B：What should I fill in under ROOM NUMBER？A：You can just skip that. Ill put in the room number for you later on.B：（After he has completed the form）Here you are.I think Ive filled in everything correctly.A：Let me see…name，address，nationality，for war ding address，passport number，place of issue，signature and date of departure.Oh，here，sir.Your forgot to put in the date of your departure. Here let me fill it in for you.You are leaving on…？B：Ocrober 24.A：Now everythings in order.And here is your key，Mr.Bradley.Your room number is 1420. It is on the14th floor and the daily rate is$90.Here is your key card with all the information on your booking，the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.You also need to show it when you collect your key from the Information Desk.B：OK.Ill take good care of it.A：And now if you are ready，Mr.Bradley，Ill call the bell-boy and hell take you to your room.B：Yes，Im ready.Thank you.A：I hope you enjoy your stay with us.B：Ill try.Dialogue BA：Good morning！Can I help you？B：Good morning！Im Mr.Doug lass in room 1208. My business negotiation has progressed much more slowly than I had expected.This makes it necessary for me to stay on here for another day.I wonder if it is possible for me to extend my stay at this hotel for two days.A：Ill take a look at the hotels booking situation. Yes，sir，Im glad that well be able to accept your extension re-quest.But Im afraid that it will be necessary for us to ask you to change rooms for the last two nights.You see，we have already let your room to another gentle-man.Is that acceptable to you？B：Yes，thats no problem at all.A：Let me see… room 1111 Will be vacant. How about room1111？B：That is fine.A：When would you like to move tomorrow？B：I dont know.A：The new occupant will be checking in a little after twelve.B：That means I have to move out before 12. Let me see. Ill be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So Im going to have to do it before I go to the negotiation.Well，I think I will move at 9oclock.A：Good.I will send a bellboy to your room and help youwith your luggage at 9 oclock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it.B：I will.Thank you very much.A：Goodbye.Words and Expressionsnationality n.国籍forward v..发送，寄发for warding address 转投地址passport n.护照place of issue 发照地点signature n.签名departure n.离开regulation n.规章，规定，条例negotiation n.谈判；磋商extension n.延长日期。

餐厅前台对话带翻译英语

英文：Please follow me, here we have a clean and tidy table for you.
2. 中文：您想坐在室内还是室外？
英文：Do you prefer to sit indoors or outdoors?
3. 中文：对不起，这个位置已经有客人了，请您到别的地方去坐。
五、结账
1. 中文：这是您的账单，请您核对一下。
英文：Here is your bill, please check it.
2. 中文：请问您是用现金结账还是刷卡？
英文：Would you like to pay by cash or credit card?
3. 中文：谢谢光临，欢迎下次光临。
英文：Thank you for coming, we look forward to seeing you again.
2. 中文：您需要我帮您推荐一些招牌菜吗？
英文：Would you like me to recommend some signature dishes for you?
3. 中文：请问您喜欢吃辣的还是清淡的？
英文：Do you prefer spicy or mild flavors?
四、询问客人满意度
1. 中文：请问您的餐点如何？
英文：How is your meal?
2. 中文：请问您对我们的服务满意吗？
英文：Are you satisfied with our service?
3. 中文：请问您还需要别的帮助吗？
英文：Is there anything else I can 的常见情景和表达方式，希望能对餐厅员工提供一些帮助。提高前台服务的质量，不仅可以让客人感受到更好的用餐体验，还能为餐厅带来更多的回头客和口碑宣传。因此，餐厅员工在日常工作中应该多加练习，熟练掌握前台对话的表达方式，为客人提供更加周到细致的服务。

酒店常用英语口语前厅英语

酒店常用英语口语：前厅部用语（1） Have you a reservation？您预订过吗？（2） May I have your name and room number？您能告诉我您的名字与房间吗？（3） Here is your room key.给您房间钥匙。

（4） Please pay at the cashier's desk over there.请去那边帐台付款。

（5） Are these your baggage？ May I take them for you？这些是您的行吗？我来帮您拿，好吗？（6） I'm afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了。

（7） Your room is confirmed for that day. We look forward to serving you.您要的那一日房间已经确认了。

我们期待着为您服务。

（8） I'll cancel Mr Bell's reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。

（9） May I reconfirm your departure date？我可以再次确认您的离店日期吗？（10） I'm sorry， madam. We don't have any vacancy at the moment.对不起，小姐，我们现在没有空房间。

（12） How many pieces of luggage do you have？请问您有几件行？（13） Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？（14） You can get your money changed at the cashier's Desk..您可以去收款处兑换钱。