旅游服务类前厅服务技能操作考试(英语口语表达一)试题库

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前厅服务员职业技能英语

前厅服务员职业技能英语

2016年珠海市前厅服务员职业技能竞赛“英语水平考核”试题题库一、汉译英。

1. 请问您喜欢什么样的房间?What kind of room would you prefer/like?2. 请问您打算住几晚呢?How many nights would you like to stay in our hotel?3. 请问可以提供您的信用卡号码给我作为担保吗?May I have your credit card number for the guarantee?4. 恐怕16号之后我们不能保证有房间提供给您,那段时间是我们的入住高峰期。

I‟m afraid we are not be able to guarantee you a room after 16th. We usually have high occupancies in the peak period.5. 服务费不包括在房费里。

Service charge is not included in the room rate.6. 请您支付1000元人民币作为押金,我们将在退房时把余额退还给您。

Would you please pay ¥1000 as deposit?We will return the balance to you when you check out.7. 我们接待处的分机是…2‟。

如果您有任何事需要帮忙的,请随时与我们联系。

The extension of Reception is …2‟. If you have anything for help, please contact with us.8. 感谢您预订XX酒店客房,如果对此有任何疑问或需做任何修改,请尽快与我们联系。

Thank you for your reservation at XX hotel. If you have any questions or amendment, please contact us as soon as possible.9. 如果未明确说明抵店时间,所预订的房间将保留至当天下午6:00.If arrival time is not told clearly, the reserved room will be held until 6 pm.10. 您想兑换哪种货币?What kind of currency do you want to change?11. 这是您的收据、账单和找零。

全国旅游院校技能大赛英语口试题库(中高职组).

全国旅游院校技能大赛英语口试题库(中高职组).

英语口语参考题(高校组一、中式铺床题型一中译英1. 您希望我们什么时候为您打扫房间呢?(What time would you like us to clean your room?2. 枕套脏了,请换一下好吗?(The pillowcases are dirty. Could you change them for me?3. 如果您着急,我们有 2小时的加急洗衣服务。

(If you are in a hurry, we have a two-hour express laundry service.4. 我们可以在 4小时内送回您的洗衣,加收 50%的额外费用。

(We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5. 我们提供不同种类的服务,如水洗、干洗、熨和缝补。

(We have different services such as washing, dry-cleaning, ironing and mending.6. 我想把我的笔记本电脑存放在酒店的保险柜里。

(I would like to store my laptop in one of your safe-deposit boxes.7. 能派人来修理一下窗户吗?(Could you get a repairman to fix the window?8. 2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9. 水龙头一晚上都在滴水。

前厅服务英语口语测试题

前厅服务英语口语测试题

前厅服务英语口语测试题(1)一、朗读下列句子:1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文:1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问;1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题(2)一、朗读下列句子:1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noise in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题(3)一、朗读下列句子:1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题(4)一、朗读下列句子:1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文:1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题(5)一、朗读下列句子:1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文:1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can,t go to my room with me。

酒店服务餐饮服务英语口语试卷试题公开题库.doc

酒店服务餐饮服务英语口语试卷试题公开题库.doc

2016 年江苏省职业学校技能大赛旅游类酒店服务(餐饮服务)项目英语口语试题公开题库中译英:1.我们已经为您预订一张今晚 6 点半的餐台。

( We have reserved a table for you at 6:30 tonight.)2.请问您在我们餐厅有预订吗? (Do you have a reservation with us)3.早餐的供应时间是 7 点到 9 点。

(The breakfast is served from 7:00 to 9:00).4. 对不起,这张桌子已经有客人预订了。

(Sorry, this table has been reserved.)5.角落的那个位置怎样?( How about a seat in the corner)6.这张桌子可以吗 (Will this table be all right for you )7.包间已经准备好了,先生。

(The private room is ready now, sir.)8.您是要坐吸烟区还是非吸烟区?(Would you like smoking area or non-smoking area)9.包间的最低消费是 800.(For a private room, there is a minimum charge of 800 yuan.)10.请您在休息室里稍等一下,一有桌子我们会安排您入座。

(Could you wait for a moment in the lounge ? We’ ll seatyou as soon as we havea table).11. 先生,您的桌子已经准备好了。

请随我来。

(Your table is ready now, sir. Please come with me.)12.这是菜单,服务员随后就到。

(Here is the menu. The waiter will be with you in a moment).13 这是菜单和酒水单。

前厅服务英语口语测试题

前厅服务英语口语测试题

前厅服务英语口语测试题前厅服务英语口语测试题(1)一、朗读下列句子:1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文:1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问;1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题(2)一、朗读下列句子:1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题(3)一、朗读下列句子:1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题(4)一、朗读下列句子:1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文:1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题(5)一、朗读下列句子:1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文:1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can,t go to my room with me。

旅游服务类前厅服务技能操作考试英语口语表达二试题库

旅游服务类前厅服务技能操作考试英语口语表达二试题库

浙江省高校招生职业技能考试旅游服务类前厅服务技能操作英语口语表达(XX)试题库(1)Do you have one single room for two nights?参考答案:我想订两个晚上的单人房一间,行吗?(2)Room Reservation,May I help you?参考答案:客房预订部,有什么可以为您效劳?(3)I'd like to book a room.参考答案:我想订个房间。

(4)How many nights do you wish to stay?参考答案:您希望住几晚?(5)How much is the room?参考答案:房价是多少钱?(6)Which date would that be?参考答案:要订在什么时候?(7)How many guests will there be in your party?参考答案:您一行有多少人参加舞会?(8)May I know your phone number?参考答案:能告诉我您的电话吗?(9)How do you spell that?参考答案:请问怎么拼写?(10)Could you hold the line, please?参考答案:请别挂断好吗?(11)Thank you for waiting, sir.参考答案:让您就等了,先生。

(12)I'll arrive late, but please keep my reservation.参考答案:我会晚一点到达,请保留所预订的房间。

(13)Would you like to make a guaranteed reservation? 参考答案:您愿意做个担保预订吗?(14)I,d like to confirm your reservation.参考答案:我想再确认一下您的预订。

(15)May I have your flight number, please?参考答案:请告诉我您搭乘的班机号码好吗?(16)We offer free transportation to and from the airport. 参考答案:我们提供免费的机场迎送服务。

“鼎盛诺蓝杯”第十一届全国旅游院校服务技能饭店服务大赛英语口语测试题库

“鼎盛诺蓝杯”第十一届全国旅游院校服务技能饭店服务大赛英语口语测试题库
138
枕套
pillow case
139
枕巾
pillow cover /slip
140
枕芯
pillow shaker
141
插头
plug
142
电源板
power bar / strip
143
被子
quilt
144
被套
quilt cover
145
收音机闹钟
radio and alarm clock
146
刮须刀
3
下午好。您的房间还需要些什么吗?
Good afternoon. Do you need anything else for the room?
4
您还需要些什么?或许我可以帮您把换洗衣服拿去洗一下。
Is there anything else I can do for you? Perhaps you have some laundry I can take to be cleaned.
参考答案
1
对不起,我不是有意要打扰您。我过一会再来。
I’m sorry, but I didn’t mean to disturb you. I can come back later.
2
您要换床单而不用换毛巾?这没问题。
Change the bed but don’t change the towels? No problem.
bathroom supply
21
沙滩浴巾
beach towel
22
床上布草
bed linen
23
铺床
bed making
24
褥子,垫被
bed pad

全国旅游饭店服务技能大赛英语口语比赛试题餐饮部分

全国旅游饭店服务技能大赛英语口语比赛试题餐饮部分

全国旅游饭店服务技能大赛英语口语比赛试题(餐饮部分)题型一中译英(二)中餐宴会摆台21. 您一共有几个人用餐? ( How many persons in your dinner party?22. 请问您预订的用餐时间是什么时候? ( May I know the time for your dinner reservatio n?)23. 请问以谁的名义预订?( In which name, please?24. 您愿意吃西餐还是中餐? ( Would you like Western food or Chinese food?)25. 您喜欢坐哪个位置?( Where would you like to sit?)26. 这个餐桌的位置可以吗? ( Will this table be all right for you?)27. 抱歉让您等这么久。

(Sorry to have kept you waiting.)28. 您现在点菜吗?( May I take your order now?)29. 对不起。

我马上去给你催一下你的菜。

(I' m very sorry. But I 'uttig^darrorderright now)30. 您想喝什么酒?(What wine would you like to have?)31. 这是菜单。

服务员马上就来。

(Here is the menu. The waitress will be with you in a moment.)32. 给您再添点米饭好吗?(Would you like some more rice?)33. 餐厅现在客满。

但我们可以在20分钟以后安排您入坐。

(the restaura nt is full now. but we might be able to seat you in 20 minu te^.34. 值班经理马上就来。

首届山东省旅游饭店行业服务技能大赛中式铺床项目英语口试题库 (1)

首届山东省旅游饭店行业服务技能大赛中式铺床项目英语口试题库 (1)

首届山东省旅游饭店行业服务技能大赛中式铺床项目英语口试题库题型一中译英1.先生,请让我为您介绍一下房间设施。

译:Let me introduce the room to you, sir.2.在房间上网是免费的。

译:We offer free internet service in the room.3.先生,这是您的房间钥匙。

译:Here is your room card, sir.4.对不起,请问有没有要洗的衣服?译:Excuse me, do you have any laundry?5.请问您的衣服要怎么洗?译:How would you like your laundry cleaned?6.请问您房号是多少?译:May I have your room number, please?7.我带您去您的房间。

译:I will show you to your room.8.房间里有小冰箱。

译:There is a mini-bar in the room.9.我现在可以打扫您的房间吗?译:May I make up/clean your room now?10.酒店为客人提供免费的擦鞋服务。

译:The hotel provides free shoe shining service for the guests.11.离开房间时请记得带钥匙。

译:Please take the key card with you when you leave the room.12.先生,您什么时候比较方便?译:What time would be convenient, sir?13.您希望我什么时候过来打扫房间?译:When would you like me to clean your room?14.请让我看一下您的住房卡好吗?译:Could you show me your room card, please?15.我可以借用一下走廊里放着的那张床吗?译:Can I use the bed in the corridor?16.我来帮您拿行李吧。

旅游饭店服务技能大赛服务英语题库

旅游饭店服务技能大赛服务英语题库

旅游饭店服务技能大赛服务英语题库1. What is the importance of customer service in the hospitality industry?2. How would you handle a situation where a guest is complaining about the quality of their room?3. What steps do you take to ensure guest satisfaction during their stay?4. How do you prioritize tasks when serving multiple guests at once?5. What is your approach to handling difficult or demanding guests?6. How do you handle a situation where a guest has a special request or preference?7. Describe a time when you had to go above and beyond to meet a guest's needs.8. How do you handle a situation where a guest is dissatisfied witha meal at the restaurant?9. How do you handle a situation where a guest has lost their belongings in the hotel?10. What strategies do you use to upsell hotel services or amenities to guests?11. How do you handle a situation where a guest is being disruptive or disturbing other guests?12. Describe a time when you had to resolve a conflict between two guests?13. How do you ensure that you are providing personalized service to each guest?14. How do you handle a situation where a guest is requesting a refund for their stay?15. What steps do you take to ensure the safety and security of guests at the hotel?16. How do you handle a situation where a guest has encountered a maintenance issue in their room?17. How would you handle a situation where a guest is asking for recommendations for local attractions or activities?18. Describe a time when you had to handle a difficult or stressful situation at the front desk?19. How do you handle a situation where a guest is requesting a late check-out?20. What steps do you take to build rapport and establish a connection with guests?当人们面临一项艰巨的任务或面临困境时,往往需要坚定的意志去克服困难和逆境。

旅游饭店服务技能大赛理论知识题库(1单选题)

旅游饭店服务技能大赛理论知识题库(1单选题)

旅游饭店服务技能大赛理论知识题库(1单选题)1. 在旅游饭店服务中,"Check in"是指:a) 客人入住前的登记手续b) 客人入住后的登记手续c) 客人退房前的登记手续d) 客人退房后的登记手续答案: a) 客人入住前的登记手续Check in是指客人到达旅游饭店并进行入住登记的过程。

在旅游饭店服务中,Check in是一个重要的环节,它不仅是客人正式入住的开始,也是饭店与客人建立良好关系的第一步。

客人入住前的登记手续包括以下几个方面:1.收集客人个人信息:饭店工作人员会要求客人提供姓名、身份证号码、联系方式等个人信息,以确保客人的身份真实可靠。

2.核实预订信息:饭店工作人员会核对客人的预订信息,确认预订的房型、入住日期和入住天数等细节是否与客人的要求相符。

3.安排房间:根据客人的预订情况和饭店的房间安排,饭店工作人员会为客人安排合适的房间。

在安排房间时,要考虑客人的偏好、房间的清洁状况、房间的位置等因素。

4.签订入住协议:饭店工作人员会要求客人签订入住协议,确认客人的入住信息和饭店的相关规定。

入住协议可以保障双方的权益,有效防止纠纷的发生。

5.收取押金:为了保障饭店的利益,饭店工作人员可能会要求客人缴纳一定金额的押金。

押金可以用于弥补客人对房间的损坏或不当使用造成的损失,同时也是客人对房间的一种责任担保。

在整个Check in的过程中,旅游饭店的服务人员需要具备一定的技能和素质:1.沟通能力:饭店工作人员需要善于与客人进行沟通,准确获取客人的需求和要求。

在与客人交流时,要能够清晰表达,倾听客人的意见,并提供专业的建议。

2.细心认真:入住过程中,饭店工作人员要认真核实客人的信息,确保录入无误。

同时,在安排客人房间时,要仔细检查房间的清洁状况和设施配套,确保客人的入住体验。

3.灵活应变:客人的需求和情况可能随时变化,饭店工作人员需要具备灵活应变的能力。

例如,当客人要求改变房型或延长住宿时间时,饭店工作人员要能够迅速做出调整,满足客人的需求。

旅游饭店服务技能大赛服务英语题库(分工种考核)

旅游饭店服务技能大赛服务英语题库(分工种考核)

旅游饭店服务技能大赛服务英语题库(分工种考核)一、前台接待员:1. How would you greet a guest who just arrived at the hotel?2. List three essential skills required for a frontline receptionist.3. How would you handle a guest complaint about a noisy room?4. Name three things you would ask for when checking in a guest.5. How would you handle a situation where a guest requests to change their room?二、客房服务员:1. How do you ensure the cleanliness and tidiness of a guest room?2. How would you handle a situation where a guest requests extra towels or toiletries?3. Describe the process of turning down a guest room in the evening.4. How would you handle a situation where a guest reports a malfunctioning electrical appliance in the room?5. How do you ensure guest privacy while performing your housekeeping duties?三、餐厅服务员:1. How do you take a guest's order efficiently and accurately?2. How would you handle a situation where a guest complains about the food quality?3. Describe a situation where you did not have a certain menu item available and how you handled it.4. How do you accommodate special dietary needs or restrictions of guests?5. Describe how you handle fast-paced service during peak hours.四、厨师:1. Describe proper food handling and storage procedures in a commercial kitchen.2. How do you ensure efficiency and speed in the kitchen while maintaining quality?3. How do you handle a situation where a guest requests a dish modification or substitution?4. Describe a time when you had to resolve a conflict with a coworker in the kitchen.5. How do you prioritize and handle multiple orders simultaneously during a busy service?五、酒吧调酒师:1. What are the key skills required to be a successful bartender?2. How do you handle a situation where a guest requests a custom cocktail that is not on the menu?3. Describe the process of dealing with an intoxicated guest.4. How do you ensure accuracy while measuring and pouring different ingredients for a cocktail?5. How do you handle a situation where a guest complains about the taste or quality of a drink?六、财务部门:1. What are the main responsibilities of the finance department in a hotel?2. How do you ensure accuracy in financial transactions and records?3. Describe a situation where you had to deal with a guest's billing dispute.4. How do you handle daily cash handling and reconciliation procedures?5. What are the important financial reports that should be regularly prepared in a hotel?当今酒店行业中,各个岗位的员工都扮演着重要的角色,他们各自负责不同的任务,以确保顾客获得愉快的入住体验。

旅游服务类前厅服务技能操作考试(英语口语表达二)试题库

旅游服务类前厅服务技能操作考试(英语口语表达二)试题库

浙江省高校招生职业技能考试旅游服务类前厅服务技能操作英语口语表达(英译汉)试题库(1)Do you have one single room for two nights?参考答案:我想订两个晚上的单人房一间,行吗?(2)Room Reservation,May I help you?参考答案:客房预订部,有什么可以为您效劳?(3)I’d like to book a room.参考答案:我想订个房间。

(4)How many nights do you wish to stay?参考答案:您希望住几晚?(5)How much is the room?参考答案:房价是多少钱?(6)Which date would that be?参考答案:要订在什么时候?(7)How many guests will there be in your party?参考答案:您一行有多少人参加舞会?(8)May I know your phone number?参考答案:能告诉我您的电话吗?(9)How do you spell that?参考答案:请问怎么拼写?(10)Could you hold the line, please?参考答案:请别挂断好吗?(11)Thank you for waiting, sir.参考答案:让您就等了,先生。

(12)I’ll arrive late, but please keep my reservation.参考答案:我会晚一点到达,请保留所预订的房间。

(13)Would you like to make a guaranteed reservation? 参考答案:您愿意做个担保预订吗?(14)I’d like to confirm your reservation.参考答案:我想再确认一下您的预订。

(15)May I have your flight number, please?参考答案:请告诉我您搭乘的班机号码好吗?(16)We offer free transportation to and from the airport. 参考答案:我们提供免费的机场迎送服务。

全国旅游饭店服务技能大赛英语口语比赛参考题

全国旅游饭店服务技能大赛英语口语比赛参考题

全国旅游饭店服务技能大赛英语口语比赛参考题题型一中译英(一)中式铺床1.这是239房间,我想加一个枕头。

(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。

(You can make IDD call in your room.))3.我们提供快洗服务,加收50%的额外费用。

(We have express service at a 50% extra charge.4.对不起,请问有没有要洗的衣服?(Excuse me. Do you have any laundry?)5.好像电话有问题。

(It looks something wrong with the telephone.)6.2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in room 2135 is out oforder/service, can you please send someone to repair/fix it?)7. 我想要一个转换插头。

(I would like to have an adaptor/ I need an adaptor..)8.这是8976房间,请送一个电熨斗。

(This is room 8976, can you send me an iron please.)9.我想要一个客房送餐服务。

(I would like to have a room service.)10.客房里有小冰箱。

(There is a mini bar in your room.)11.我的房间现在还没打扫过,已经12点了。

(My room hasn’t been made up yet. It’s a12:00.)12.请接受我代表酒店向您道歉。

(Please accept my apology on behalf of the hotel.))13.我房间的电视图象不清楚。

全国旅游饭店服务技能大赛英语口语

全国旅游饭店服务技能大赛英语口语

(一)中式铺床1.这是239房间,我想加一个枕头。

(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。

(You can make IDD call in your room.)3.我们提供快洗服务,加收50%的额外费用。

(We have express service at a 50% extra charge.)4.对不起,请问有没有要洗的衣服?(Excuse me. Do you have any laundry?)5.好像电话有问题。

(It looks something wrong with the telephone.)6.2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?)7.我想要一个转换插头。

(I would like to have an adaptor/ I need an adaptor..)8.这是8976房间,请送一个电熨斗。

(This is room 8976, can you send me an iron please.)9.我想要一个客房送餐服务。

(I would like to have a room service.)10.客房里有小冰箱。

(There is a mini bar in your room.)11.我的房间现在还没打扫过,已经12点了。

(My room hasn’t been made up yet. It’s already12:00.)12.请接受我代表酒店向您道歉。

(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。

旅游服务类前厅服务技能操作考试(英语口语表达一)试题库

旅游服务类前厅服务技能操作考试(英语口语表达一)试题库
(36)您想要那种类型的房间?
参考答案:
What kind of room would you like?
(37)是商务用还是休闲用?
参考答案:
Is it for business or pleasure?
(38)儿童有优惠。
参考答案:
There is a discount for children.
(39)我们期待您的光临。
参考答案:
We look forward to your visit.
(40)是以谁的名字预订的呢?
参考答案:
In whose name has the reservation been made?
(41)您想怎么改?
参考答案:
How would you like to change it?
参考答案:
May I reconfirm your departure date?
(15)请将您的国籍写在这儿。
参考答案:
Could you put your nationality here?
(16)请问您什么时候订的房?
参考答案:
When did you make the reservation?
浙江省高校招生职业技能考试旅游服务类前厅服务技能操作
英语口语表达(汉译英)试题库
(1)您介意改住双人房吗?
参考答案:
Would you mind a double room instead?
(2)您可不可以改变预约日期呢?
参考答案:
Could youpleasechange your reservation date?
(66)我需要确认一下您的信息。
参考答案:

旅游服务类前厅服务技能操作考试试题库

旅游服务类前厅服务技能操作考试试题库

浙江省高校招生职业技能考试旅游服务类前厅服务技能操作英语口语表达(英译汉)试题库(1)Do you have one single room for two nights参考答案:我想订两个晚上的单人房一间,行吗(2)Room Reservation,May I help you参考答案:客房预订部,有什么可以为您效劳(3)I’d like to book a room.参考答案:我想订个房间。

(4)How many nights do you wish to stay参考答案:您希望住几晚(5)How much is the room参考答案:房价是多少钱(6)Which date would that be参考答案:要订在什么时候(7)How many guests will there be in your party参考答案:您一行有多少人参加舞会(8)May I know your phone number参考答案:能告诉我您的电话吗(9)How do you spell that参考答案:请问怎么拼写(10)Could you hold the line, please参考答案:请别挂断好吗(11)Thank you for waiting, sir.参考答案:让您就等了,先生。

(12)I’ll arrive late, but please keep my reservation.参考答案:我会晚一点到达,请保留所预订的房间。

(13)Would you like to make a guaranteed reservation参考答案:您愿意做个担保预订吗(14)I’d like to confirm your reservation.参考答案:我想再确认一下您的预订。

(15)May I have your flight number, please参考答案:请告诉我您搭乘的班机号码好吗(16)We offer free transportation to and from the airport. 参考答案:我们提供免费的机场迎送服务。

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参考答案:
I will escort you to the room.
(56)您将采用何种结账方式?
参考答案:
How would you like to pay?
(57)请在这里签名。
参考答案:
Please sign your name here.
(58)这是您的收据。
参考答案:
This is your receipt.
(9)愿您在我们酒店过得愉快。
参考答案:
We wish you a pleasant stay in our hotel.
(10)住店愉快。
参考答案:
Have a nice stay.
(11)请您填一下这份登记表好吗?
参考答案:
Would you fill out this registration form?
参考答案:
Icouldonly pay in cash.
(34)总机,请问有什么可以帮到您。
参考答案:
Operator, what can I do for you?
(35)我为您查询一下明天有没有空的房间。
参考答案:
I’ll check if there is any room available tomorrow.
参考答案:
Are you satisfied with our service?
(81)祝您旅途愉快。
参考答案:
Wish you a pleasant journey.
(82)我们的会议改时间了。
参考答案:
Our meeting has changed the date.
(83)那几天的双人间都满了。
(86)我们有一个带有漂亮花园风景的房间。
参考答案:
We have a nice garden-view room.
(87)酒店里有酒吧吗?
参考答案:
Is there a bar in your hotel?
(48)这是您早上六点的叫醒服务。
参考答案:
This is your wake up call at 6 o’clock.
(49)请别挂电话,我这就给您接过去。
参考答案:
Please hold the line, I’ll put you through.
(50)我想知道你们酒店都提供哪些服务?
参考答案:
参考答案:
We have no double rooms vacant on those days.
(84)我们竭诚为您服务。
参考答案:
We’re always at your service.
(85)请问要单人间还是双人间?
参考答案:
Would you like single room or double room?
(53)他们很快就会把您的行李送过来。
参考答案:
They will deliver your luggage to the room right away.
(54)请问还有其它什么能够帮到您的吗?
参考答案:
Is there anything else I can do for you?
(55)我会带您去房间。
(39)我们期待您的光临。
参考答案:
We look forward to your visit.
(40)是以谁的名字预订的呢?
参考答案:
In whose name has the reservation been made?
(41)您想怎么改?
参考答案:
How would you like to change it?
(42)要改订在什么时候呢?
参考答案:
Which date would you like to change?
(43)要不要我再另外为您安排别的晚上
参考答案:
Would you like me to arrange for another night?
(44)我会为您做一些酒店的介绍。
参考答案:
I’llmakean introduction about the hotel for you.
(75)电话正忙,您稍等一会可以吗?
参考答案:
The line is busy, would you please wait for a moment?
(76)我帮您接通留言台。
参考答案:
I’ll put you through to message desk.
(77)可以告诉我你的房号吗?
参考答案:
(6)非常高兴您能到这里来。
参考答案:
Very glad to have you here.
(7)先生,下午好,旅途愉快吗?
参考答案:
Good afternoon, sir. Did you have a nice trip?
(8)这是您第一次来杭州吗?
参考答案:
Is this your first trip toHangzhou?
I want to know what services your hotel provides.
(51)我们早餐从6点半开始供应。
参考答案:
Our breakfast begins at 6:30.
(52)我给您查一下预约表。
参考答案:
I’ll check the reservation list for you.
(66)我需要确认一下您的信息。
参考答案:
I need to check your information.
(67)您有预订吗?
参考答案:
Have you made a reservation?
(68)能告诉我你的名字吗?
参考答案:
May I have your name?
(69)去西湖您得乘186路公交车,大约需要半小时。
(72)您要兑换哪种货币?
参考答案:
What kind of currency do you want to change?
(73)您有多少件行李呢?
参考答案:
How many pieces of luggage do you have?
(74)让我来帮您提行李。
参考答案:
Let me help you with your luggage.
(17)我想要一间安静的房间。
参考答案:
I want a quiet room.
(18)有没有视野良好的房have a room with a nice view?
(19)能推荐一些有当地特色的运动/活动吗?
参考答案:
Could you recommend some localsports/activitiesto me?
(63)昨天我订了个双人间。
参考答案:
I booked a double room yesterday.
(64)请在这下面签名。
参考答案:
Please sign at the bottom.
(65)您能将你的名字说得慢些吗?
参考答案:
Could you speak your name slowly?
(36)您想要那种类型的房间?
参考答案:
What kind of room would you like?
(37)是商务用还是休闲用?
参考答案:
Is it for business or pleasure?
(38)儿童有优惠。
参考答案:
There is a discount for children.
参考答案:
May I reconfirm your departure date?
(15)请将您的国籍写在这儿。
参考答案:
Could you put your nationality here?
(16)请问您什么时候订的房?
参考答案:
When did you make the reservation?
May I have your room number?
(78)您需要我给您一些建议吗?
参考答案:
Do you need me to give you some suggestions?
(79)请保管好贵重物品。
参考答案:
Please take care of your valuables.
(80)您对我们的服务还满意吗?
(31)这笔钱是洗衣服务的收费。
参考答案:
This charge is for the laundry service.
(32)这是您在房间点的午餐的费用。
参考答案:
That expense is for the lunch you ordered from your room.
(33)我只能用现金支付了。
浙江省高校招生职业技能考试旅游服务类前厅服务技能操作
英语口语表达(汉译英)试题库
(1)您介意改住双人房吗?
参考答案:
Would you mind a double room instead?
(2)您可不可以改变预约日期呢?
参考答案:
Could youpleasechange your reservation date?
(20)你们有没有便宜的房间?
参考答案:
Do you have an inexpensive room?
(21)你们有没有山景房?
参考答案:
Do you have mountain-view room?
(22)顺便问一下,团体预订是不是可以打折?
参考答案:
By the way, is there adiscountrate for a group reservation?
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