body language(身体语言)

All human beings use nonverbal symbols to share their thoughts and feelings. Although the process of using our actions to communicate is universal, the meanings for those actions are often different from culture to culture.
5. Space
(1) intimate distance
(2) personal distance
3) social distance
4) public distance
Cultural difference of Space
接触文化（contact） 非接触文化（non-contact） Americans，Chinese
OK Zero---France
Money---Japan
Case Study Mr. and Mrs. Smith and their one-year-old baby were having a walk in the street when a Chinese acquaintance Lu Ting saw them and came to them.) Lu: What a lovely baby! (She said this by hugging and kissing the baby.) Mr. and Mrs. Smith: (embarrassed and uncomfortable)
Case Study
Rosa, who came from Costa Rica, went to New York for business. The American company arranged Crowdie to receive her. During their talk, Rosa felt puzzled because Crowdie kept retreating. Rosa doubted about Crowdie’s sincerity and became speechless. Question: Why Crowdie kept retreating during the conversation?
Case study
Missed Good Chance Jeff, an American businessman, went to Spain for the negotiation of business. He and the representative of the Spanish company agreed to meet at twelve o’clock and have lunch together. Jeff arrived at the appointed place on time and waited for almost half an hour. However, Antonio didn’t come, Jeff felt surprised and angry and left without having lunch. Ten minutes later, Antonio went to the restaurant as if nothing had happened. He also felt surprised because he didn’t see Antonio. Jeff felt rather angry when he returned to the hotel and phoned Antonio’s company to cancel the business. Yet, Antonio was puzzled to Jeff’s behavior. Question: Why Antonio was late for the formal business negotiation?
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Classification of Body Language
1.Eye Contact Chinese: Avoid eye contact to show ??? But considered by westerners as ???
Don't trust anyone who won't look you in the eye.
Left Hand
Cross one’s fingers: to wish for good luck
Knock on wood
Quotation Mark
2) postures
cross-legged
3) Movements Turn the ring/Full
4) Touch In China, touching a friend of the same sex
2. Facial Expression
Case Study 中国雇员陈俊是他的一个部门经理。前不久陈俊在工作中 出了差错, 特地找Peter道歉。 陈俊推门进Peter的办公室，还没开口就赔上笑脸。 “Peter，我一直为自己给公司带来的损失感到不安。我感到 非常抱歉，我保证类似错误决不再发生，”陈俊说，进门时 的微笑一直挂在脸上。 Peter望着陈俊的笑脸，很难相信他的歉意， “真的吗？” “绝对，我保证不会再犯这种错误，’陈俊说，脸上的笑容 更 加明朗。” “ 对不起，我无法接受你的道歉，我看不出你有什 么不安！”Peter生气地说。
Americans cannot understand that in Chinese culture, smiles can express modesty or embarrassment. What should Chen Jun do?
3. body language
1)Gestures
Body Language
What is Body Language?
Why Body language is important?
• Scholars studying communication state that in face-to-face communication, over 70% of the message is sent by nonverbal means while 30% is conveyed through speaking.