酒店客房物品英语名称

礼宾部英语-培训

礼宾部Concierge 行李生Bell man / Bell boy

门童Doorman 行李Luggage / Baggage

行李架Luggage rack 行李存放处Luggage Depository

行李车Baggage trolley 司机Driver

导游Tour guide 电梯Elevator

洗手间Toilet 机场Airport

火车站Railway station 商场Shopping center

超市Super market 小费Tip

雨伞Umbrella 接机服务Pick-up service / Limousine service 行李寄存Check baggage 叫早服务Morning call

贵重物品Valuables 易碎物品Fragile object

自助早餐Buffet breakfast 往前直走Straight on

常用词汇

五星级酒店Five-star hotel 前厅部Front office department

总台Reception / Front desk 总机Operator / Service center

商务中心Business center 票务Ticket service

游泳池Swimming pool 大堂吧Lobby lounge / 医务室Clinic Room 中餐厅Chinese restaurant 西餐厅Western restaurant

桑拿Sauna / 按摩Massage / 美容厅Beauty salon

多功能厅/ 会议室Power long Multi-Function Hall / Meeting room

停车场Parking lot

总经理General manager / 经理Manager

大堂副理Assistant manager [AM]

宾客关系主任Guest relation officer [GRO]

主管Director / 领班Supervisor

楼层服务员Room boy / Room waiter

总台接待Receptionist / 维修人员Repairman

换钱change money 明信片postcard

洗衣袋Laundry bag

小心轻放Handle with Care / 请勿倒立Keep Top Side Up

常用句子

Are these your baggage?

这些是您的行李吗？

Is this everything, sir？

这是全部东西吗，先生？

May I take them for you? / Let me help you with your luggage.

我来帮您拿好吗？/ 让我来帮您拿吧。

I hope I'm not disturbing you.

我希望没有打扰您。

Just a moment, madam. I'll bring them to you right away.

等一会儿，夫人。我马上送来。

The bellboy will show you to your room, sir.

先生，行李生会送您到房间的。

Here is your room key.

给您房间钥匙。

You may[can] leave your luggage in the Concierge.

您可以把行李放在礼宾部。

Would you like to check your luggage here?

您要寄存行李吗？

Don’t worry, your luggage will be sent up at once.

别担心，您的行李很快就会送上去的。

When you check out, please call NO.63and we’ll help you with your luggage immediat ely.

如果您要退房，请致电63，我们将马上帮您运送行李。

May I know your room number? / What's your room number, please? 您能告诉我您的房间号吗？

May I have a look at your room card?

我可以看一下您的房卡吗？

Do you mind if I put your luggage at here?

我把您的行李放在这里好吗？

Please sign your name here.

请您在这里签名。

Would you like me to call a taxi for you? / Would you want a taxi? 你需要我为你叫一辆出租车吗？/ 需要出租车吗？

About 30 minutes by texi from here to Airport.

从这里到机场大概需要30分钟。

I'm sorry to have kept you waiting ./Sorry to have kept you waiting 对不起让你久等了。

Would you tell me your phone number?

您能告诉我您的电话号码吗？

After you, please．/ You first, please.

你先请。

This way, please

这边请。

Is there anything else I can do for you？

您还有什么事要我做吗？

I see what your mean.

我了解你的意思。

I’ll send the luggage up by another lift.

我乘另一部电梯把行李送上去。