国际商务礼仪(第二版)Unit22TradeShowEtiquette

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国际商务礼仪

• In Germany, use titles.在德国，要使用头衔。
Business Cards：名片
• In Japan, present a business card with both hands; in Arabic countries, use the right hand only. 在日本，要用双手将名片递给对方；在阿拉伯国家，要用右手。
• Include your pany’s address and telephone numbers; include foreign headquarters, as appropriate. 包括你公司的地址、；合适的话，还可以包括国外总部的联系地址。
• Include your fax number and e-mail address. • 写上你的传真号和电子邮件地址。
FAX Transmissions:传真
• Call ahead to confirm fax number and to alert the person that you are sending a message; message should follow within 15 minutes. 先打个过去确认传真号码,并通知对方你将要发送传真。传真应在15分钟之内发送。
性别与地位和身份有关系。在美国女性被认为和男性一样平等。在其他国家（中东）女性就不平等。
Position and Status:地位与身份
Age and hierarchy are important in such countries as Japan. Age takes precedence over rank, but rank is important. The higher the rank of the person you are introduced to, the lower you bow. The person of lower rank bows first and lowest; junior persons stop bowing first. You are also expected to sit and to go through the door in rank order. 在像日本这样的国家，年龄和社会阶级是很重要的。职位级别很重要，但年龄更重要。越是将你介绍给职位比你高的人，你鞠躬就要鞠的越低。职位低的人要先鞠躬，而且要鞠得低并先停止鞠躬。坐下或进门的时候也要讲究级别。

国际商务礼仪Unit 22 Trade Show Etiquette(会-PPT文档资料

B. Nonverbal communication in trade shows（会展中的体态交际）
Words to know

1. faux pas 失态，失礼 2. slouch: 无精打采地站（或坐、走） Several students were slouching against the wall. 有几个学生没精打采地倚在墙上。
3. sales pitch: 宣传标语
C Other considerations in tradeshow etiquette (会展礼仪中的其他注意事项)
Words to know

1. hardcore selling 硬性推销 2. grumpy: bad-tempered, angry 生气的 The old man is a grumpy elder. 这老人是个脾气坏的长者。 Don’t be so grumpy and cynical about it. 不要为此这么生气,这么愤世嫉俗。 3. elicit: call forth 引出，探出 In one hour he had elicited the truth. 不到一个小时, 他就查明了真相。 4. dismantling: the act of taking something apart 分解
Unit Twenty-Two Trade Show Etiquette（会展礼仪）
Focal Points
1. How to create a good first impression in trade shows 2. Nonverbal communication in trade shows 3. Other considerations in trade show etiquette

国际商务礼仪(第二版) 2.通讯礼仪ppt

an email, it is best to
A. B. C. D.
Write your email in sentence case Write in bold lettering TYPE IN CAPS SO THEY KNOW YOUR EMAIL IS IMPORTANT Change the font color to match your wardrobe
crunch-crunch Mount Kilimanjaro. 嘎吱嘎吱 corn chips
mouths that they sound like they’re talking to you from the slopes of
玉米煎饼；玉米薯片；炸玉米片例：She began to walk forward, crunch-crunch over the snow and through 例：nothing tastes better at 10:45 AM than a cup of coffee and the wood towards the other light. a nice fist full of jalapeno-flavored corn chips! 她又继续朝前走，“嘎吱”、“嘎吱”的踩着积雪，穿过树林，一直朝着那盏灯走去。早上10：45的一杯咖啡，外加一撮墨西哥胡椒口味的炸玉米片，没有什么比这更享受的了。
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Warming up
Test your communication etiquettes
7) What is NOT a key element you should consider when improving listening?

(最新整理)BusinessEtiquette商务礼仪英语(双语课件)

10 years in this university,
teaching business English,
Business Etiquette, International
Trade Practice, and so on.
2021/7/26assroom study
10. You should obey rule of business etiquette in all cases.
2021/7/26
15
Chapter 2 Etiquette in Business Talks
Dialogues: Role play P19~P35
Compliments Thanks Congratulation Apology
Focus Homework and test
2021/7/26
16
Homework and test for chapter 2
Review what you have learned in class and discuss:
How to make compliments? What are the useful phrases and sentences?
2. If you want to know someone’s name, you can ask “ What’s your name?”
3. You’d better extend your name card with both hands to show your respect.
4. You’d better begin with a small talk, if the person is your new customer.

国际商务礼仪英文教程

国际商务礼仪英文教程国际商务礼仪英文教程《国际商务礼仪英文教程一》HANDSHAKE HISTORY OF HANDSHAKING meanings of handshaking In sports or other competitive activities it is also done as a sign of good sportsmanship.Its purpose is to convey trust, balance, and equality.In business Shaking hands is considered the standard greeting in business situations.FOR LOVERS FOREVER LOYALTY LOVE And TOGETHER MODERN CUSTOMS REJECTION——do not Generally, it is considered inappropriate, if not outright insulting to the initiator side, to reject a handshake without good reason (such as an injured right hand).FIRM HANDSHAKING It is generally expected in Western culture that a handshake should be firm.Weak handshakes are sometimes referred to as 'limp' or 'cold'.In some Oriental countries (such as Turkey or the Arabic-speaking Middle East), handshakes aren't as 'strong' as in America and Europe.Consequently, a grip which is too firm will be considered as rude.In Turkey outside business situations, shaking hands is not the standard greeting among men.In casual non-business situations, men will less likely shake hands and among women hardly at all.Kissing each other on the cheek twice is a more common practice In Europe England When people meet with each otherthe first time,they usually shake hands instead of hugging.While on the banquet,guests often shake hands with each other to show respect France In the social occasions,people used to shake hands with the guests.When shaking hands with women,remember that lady first.And women may keep their gloves while shaking hands but not men.Russia Acquaintances cannot shake hands when meeting.It is considered bad luck to shake hands over the threshould of the doorstep When shaking hands DOS ? Smile to others ? With moderate hard DONT'S ? Not more than three seconds ? Not to wear gloves ? Uncrossed shakehands ? Not to talk while shaking hands Both hands or right hand Softly and kindly Firmly and strongly Shake hands with a woman Shake hands with a senior TIPS Shake hands with a partner Shake hands with a good friend Shake hands with a woman Men usually wait for women to offer their hand before shaking.back Shake hands with a senior back Shake hand with your partner POLITE CONFIDENT COMFORTABLE back Shake hands with your good friends back Thank you so much 何坚婷 Members of our team《国际商务礼仪英文教程二》Business Gift-giving Around the World 武汉大学何坚婷Abstract: Nowadays, gifts are playing as an important role in international business relations.But different countries have different customs of gift-giving.The paper gives some details about how to make a good business gift-giving in many countries around the world.Key words: significance, different cultures, comparative of business gift-giving Introduction 1.Significance of Gift-giving in Business First of all, in international business dealings, appropriate gift-giving can not only fully show the enterprises culture and academic spirits, but also promote each other's friendship.And then, gift-giving can show people's congratulations, condolences and thanks to others.At the same time, it is also an emotional investment, reducing the emotional distance between people and being conductive to people's communication.2.Different Cultures' View on Gifts Before we start to talk about how to make a good business gift-giving, let's give a view upon different counties in the world, knowing that how the people in different cultures treat the gifts.The first one is America! In America, people like the practical and peculiar gifts very much.For example, if you could give them some small gifts with unique styles or ethnic characteristics, such as the faked terracotta warriors and horses, they will be very happy.American people treat the snails and horseshoe as the mascot.When you present some gifts to them, remember not to make the number of gifts singular, and you should be attention to the packaging.In addition, packaging gifts, do not use black paper, because the black in American eyes was unlucky color.Also, gifts should pay attention to the business end of the conversation.In the UK, people don't like the gifts that are very expensive.It will be taken as a bribe if you give them some preciousgifts.Gifts like premium chocolate, a two bottles of wine , and flowers would be a good choice.Do remember that not to present gifts printed with company flag.Also, remember not to send the lily, because it means death.In France, people are very romantic, so they usually like the artistic and intellectual gifts very much, such as picturesque, art albums, and small crafts.If you are invited to a French people's house for a dinner, remember to take a few pieces of fresh flowers without bundling with you, but the chrysanthemums must be excluded, because chrysanthemums are only used at funerals in France.In Russia, people like to treat the guests with bread and salt to show their friendship and respect.They like to receive gifts that are brand name, such as a LEVIS jeans, regardless of the level of the value of gifts.But do not give money to people, because it will be considered as charity and insults.In Japan, people think that gifts represent peoples' true mind.For the Japanese, the ceremony of gift giving is more important than the objects exchanged.While you give them some flowers, the flowers should not be white, as these are associated with death.Also, avoid giving gifts with even numbers of components, such as an even number of flowers in a bouquet.Four is an especially inauspicious number, never give four of anything.In Saudi Arabia, people are very hospital, but you are not expected to bring any gift when invited into a Saudi home.Arab traders generally presente expensive gifts to others, but also would like to receive the same valuable in return.Do not present used items to them, not so as wine and gifts with animal patterns on it.It is considered a violation of their privacy to give the wifes of Arabs gifts.3.。

国际商务礼仪(第二版) Unit Two Dressing Etiquette

高领毛衫
Semi-Formal
Men: neatly pressed dress pants, slacks, button shirts and ties (jackets
are optional but preferred) Ladies: evening dress, dinner dress, some pant suits
For the ladies, the following dress items are common: • • • • • • • Pant suit 长裤西服装 Knee-length skirt or full-length dress Dress pants 正装长裤 Blouse 衬衫 Jacket 夹克 High-heels 高跟鞋 Dress shoes 时装ng
Dressing is the way you put on clothing of a distinctive style or for a particular occasion. Usually, it refers to one’s clothes, ties, shoes and accessories.
What is Dressing?
Lead-in
Dressing Etiquette It’s the way to dress, making you look like professionals in business settings. How you dress tells your personality and the attitude you take toward your job, the care you take with others, is essential to being respected and successful.

国际商务礼仪(第二版) Unit Five Handshaking and Kissing Etiquette

The Good Time to
shake hand
• Introduced to others and say goodbye.
• Meet client.
• The visitor comes into your room or office.
• Attend the receptions or parties and take leave.
What is Handshaking?
Lead-in
Kissing
Kiss is a kind of common courtesy of coming from ancient times，which is usually initiated when people are greeting. It is a gesture indicating courtesy, respect, admiration or even devotion.
Focal Points
The rules for business handshake Kissing etiquette in business
Lead-in
Handshaking
It is initiated when the two hands touch, immediately. It is commonly done upon meeting, greeting, parting, offering congratulations, expressing gratitude, or completing an agreement. In sports or other competitive activities, it is also done as a sign of good sportsmanship. Its purpose is to convey trust, balance, and equality.

国际商务礼仪(第二版) Unit Eight Reception and Entertaining Etiquette

Focal Points

Rules of Business Reception Tips for Business Entertaining Importance of Professional Etiquette

Lead-in

Reception Etiquette
Reception is the beginning of the business, A perfect reception process can give the guests a good first impression; it also can foster a good cooperating image and a mental outlook, a start for future business activities. It mainly refers to visiting and receiving.
Business Reception Etiquette

Rules for business receptionist
• dress conservatively • wear make-up properly (if a lady) and have hairstyle neatly and conservatively done • wear little jewelry, and it should be noiseless and unobtrusive
• smile when greeting each visitor, try to show gladness to see each other and use the telephone to announce the visitor in cheerful voice; • transmit orders and directions to the visitor in a very clear manner;

国际商务礼仪(第二版) Unit Nine Dining Etiquette

Chopsticks are commonly used
Business Dining and Tipping

Most cultures consume at least some foods that are viewed as unusual by people in other cultures.
Exercises
I. Divide the class into groups and practice the following. 1. Look at the following picture, each one tries to learn and practice the correct table settings. 2.Practice the American “ Zigzag ” Style and European “Continental” Style respectively.

Business
Drinking and Toasting Customs

Business Toasting
☺The person being toasted does not drink to himself.
☺ After the toast, the person who is being toasted rises,
Focal Points

The Rules for Business Dining Dining and Tipping etiquette in various countries Business Drinking and Toasting Customs

Lead-in

国际商务礼仪(英文版)(第二版)Chapter 1 Business Etiquette in the International Arena[精]

Chapter 1 Business Etiquette in the International Arena
Learning objectives
By the end of this introductive chapter, you should be able to
define etiquette and business etiquette understand the origin and development of
help you appear polished and professional, rendering you knowledgeable and confident in clients’ eyes
LET`S SEE HOW MUCH YOU KNOW....
Actions (I)
Appearance and Dress Positive first impression Business card etiquette Conversation skills
Case Study
Here is the situation: You’re meeting a client it crowded with noisy happy-hour patrons, making for an inhospitable business atmosphere-what do you do?
The word “etiquette” originated in France during the 1600s and 1700s.
It used to mean “keep off the grass” in French.

国际商务礼仪(第二版) Unit 24 Negotiation Etiquette

International Business Marine Etiquette Cargo Insurance and Manners
Negotiation Techniques:
Text B
Present yourself as friendly and polite to give the impression of trustworthiness. To engage in small talk before the negotiations begin and to have short conversations after negotiations have ended for the day. Recognize and avoid verbal expressions with which the other party may be unfamiliar. Discover whether the audience prefers communication to be direct or indirect. Be sure that your presentation is concise, fact-based and easy to follow. Consider the negotiation etiquette of the professionals you are working with . Actively listen and patiently Wait for a decision.
2.It is cultural difference that one must consider seriously.
3.In North American eye contact is often viewed as showing confidence and honesty while in Japan it means rudeness or inappropriateness.

国际商务礼仪(第二版) Unit Nine Dining Etiquette

➢ Sit straight with both feet on the floor, legs together ➢ Elbows never on the table ➢ Speak softly to those nearest to you ➢ Thank the waiter only once or twice ➢ Tip well
You should avoid this while dining
➢ Placing your handbag/ purse on the table ➢ Gesturing with your knife or spoon ➢ Putting food into your mouth with a knife ➢ Chomping your food ➢ Talking with your mouth full ➢ Wiping your mouth with your hand when holding a
Lead-in
Contents:
❖ Business Dining Etiquette ❖ Business Dining and Tipping ❖ Business Drinking and Toasting Customs
Business Dining Etiquette
❖ Dining manners are an important part of business etiquette as most of the deals, interviews and meeting are cracked over the dinner table.
Business Dining and Tipping
❖ America

国际商务礼仪(全)模板.ppt

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内容提要
一. 礼仪概述二. 客户满意与礼仪三. 接打电话的要领四. 塑造端庄美好形象五. 真诚的问候
六. 待客要领七.会议礼仪八.交际礼仪要点九.彬彬有礼的对话方式
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一。礼仪概述
1。什么是礼仪？
“礼仪（Etiquette）”一词的辞源
一说：源自法语 Estiquier（贴），即为标签的意思。是从凡尔赛宫的花坛上立着
不穿做旧或有装饰补丁的西装。
* 衬衫：白色为基调。注意熨平整，
大小要适宜。
* 领带：与西服和谐统一为原则，也
可显示个性。
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* 裤长：直立不露袜子为宜，矮个子不穿折裤脚
* 袜子：深色为原则，最好没有花纹，绝不配白袜
* 鞋子：也是重要的饰物。比西服颜色深为宜。
所有系鞋带的皮鞋统称为牛津鞋
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史蒂文-凯文的“信任银行”
存款行为
取款行为
有礼貌,言行一致理解,关心他人对不在场的人尊重敢于承认错误积极乐观勇漠自大,看不起别人自私自利消极悲观爱抱怨
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二. 客户满意与礼仪技巧
1。客户不满原因
产品 7%
PERSONALITY
-正装： * 美洲款西装是最简洁保守的西装，不受流行影响。中间开气，一般为2粒扣，也有3粒扣的。
商务用西装一般为藏青色居多。
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* 巴西款西装布料比较厚重，上口袋在右侧，双开或中间开气，3粒扣。
* 欧洲款西装最接近流行时尚，没有后开气儿，双排4粒扣。
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正装着装注意事项：
* 上衣：扣子必须扣上，可以扣一粒，

国际商务礼仪(第二版)Unit22TradeShowEtiquette

?chum up 与某人成好朋友；拉交情 e.g. I notice it did not take Julian long to chum up with the new secretary.
我注意到朱利安没多久就和新秘书交上了朋友。
?Super Bowl 美国橄榄球超级杯大赛（一般在每年 1月份的最后一个或是 2
T
5.Make a follow- up quiz to find out customers' satisfaction towards
月份的第一个星期天举行，被称为 “超级碗”（ Super Bowl）的这一天是所有球迷的狂欢节）。
International BMusairninesesCEatriqgoueInttseuaranndcMe anners
Trade Show Booth Etiquette: How To Be A Good Host
?slouch v. 无精打采地站（坐，走） e.g. She slouched across the living room.
她无精打采地穿过起居室。
International BMusairninesesCEatriqgoueInttseuaranndcMe anners
NOTES:
Text B
International BMusairninesesCEatriqgoueInttseuaranndcMe anners
Exercises
II.True or False.
1.Eat something to resist hunger when there are not so many
F
customers.
In advertising, a hard sell is an advertisement or campaign that uses a more direct, forceful, and overt sales message. This approach is the diametric counterpart of a soft sell. The term is also used to describe aggressive sales techniques used by company representatives, particularly in the context of doorstep selling.

国际商务礼仪(英文版)(第二版)Chapter 6 Telephoning Etiquette

Leave a message
• Think through what you are going to say before you place the call. • State your name first. • State your number right after your name. • Repeat your phone number twice. • State the purpose of your call. • Find some common ground. • Be brief. • Leave a specific request. • Consider leaving your e-mail in addition to your phone number.
The basic rules for teleconferencing
• Don’t interrupt, keep on the subject, and avoid negative comment of others. • Enunciate clearly and smile often. • Everyone must call in on time, as prearranged. • At the end of the conference the leader should summarize the discussion, close the conference, and thank the participants.
Sometimes callers are rude and unreasonable. You may not know why they are rude or unhappy, but you can influence the outcome of the call and perhaps regain the caller’s goodwill. Once a customer was surf the Internet and dealing with his stocks when his Internet was disconnected. He tried for 15 minutes but still failed to reconnect the line. He was so angry that he called the China Telecom customer hotline on 10000 and shouted about the huge loss caused by the Internet problem. If you were the operator of 10000, how would you handle the difficult caller?

商务礼仪Bussiness etiquette(课堂PPT)

• We answer the phone when it rang two to three sound
• If we answer the phone as soon as it rongs,the other will fell we are very anxious
• If we answer the phone when it rongs six to seven sound,they fells not being taken seriously
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• Kinds • Approaches • Opportunity
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Kinds
The basic principle:
҅cater to his pleasure҆
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Approaches
Generally,the appropriate way is to present gifts face to face.
Bussiness etiquette
1
∮Introduction etiquette ∮Handshake etiquette ∮Dress etiquette ∮Gift-presenting etiquette ∮Telephone etiquette
2
Introduction etiquette
17
• Men’s dress • Women’s dress
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Men’s dress
• clean and tidy • standing very straight • shouldn’t take off coat • leather shoes match with business suit