餐厅规章制度(中英文)1
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
BANQUET BEST PRACTICES IMPLEMENTATION RECORD
COFFEE GARDEN BEST PRACTICES IMPLEMENTATION RECORD
*Please put a tick if completed 请在完成的项目栏中划对号.
LOBBY LOUNGE BEST PRACTICES TMPTEMENTATION RECORD
Hotel Orientation Schedule of August 2003
饭店入职培训计划
AUG26 0900-0920 Get to Know You 破冰Training Dept 0930-1120 SLIM Introduction 集团介绍Training Dept
1130-1140 EXCOM Introduction 管理人员介绍EXCOM
1140-1200 GM Speech 总经理发言QM
1300-1330 Warm up Exercise 暖身活动Training Dept
1330-1430 Grooming & Hygiene 仪容仪表Training Dept
1430-1545 Product Knowledge-Rooms 房务部介绍Room Team
1545-1630 Product Knowledge-F&B Service 餐饮部介绍F&B Team
1630-1700 Finance Introduction 财务部介绍FC
1700-1730 S&M Introduction 销售部介绍DOM
AUG27 0900-1010 Customer Delight Program Introduction /
Excellent Service in Rasa Ria Resort
令客人喜出望外计划
Training Dept
1020-1100 Employee Handbook 员工手册HRM
1100-1200 HR Philosophy 人力资源部介绍HRM
1300-1330 Warm up Exercise 暖身活动Training Dept.
1330-1500 Fire & Emergency Procedure 紧急措施Chief Engineer
1500-1530 Hotel Security 饭店保安Security Manager
1540-1620 Telephone Courtesy 电话礼仪Training Dept.
1630-1730 Hotel Tour 饭店介绍Training Dept. AUG28 0900-0950 Golden Circle Program 金环计划Christina Lin 1000-1050 Strategic Plan 战略计划Training Dept.
1100-1200 Vision & Guiding Principle 远景目标Training Dept. AUG29 1300-1330 Team Building 团队合作Training Dept.
1330-1400 Shangri-La Food Safety
Management System 香格里拉食品
安全管理体系
Hygienist
1405-1505 Basic English Training 基础英s文Training Dept. 1510-1630 Product Knowledge Quiz & Feedback 产品知识测试Training Dept.
0900-1730 Shangri-La Care I 香格里拉翔I Angels
HOW TO INTRODUCE ITEMS & DISPLAY
Each Step must include: Demonstration, Explanation, Questions and asking the Trainee if he/she has any question before they repeat the step by themselves .
TASK BREAKDOWN
Task: How to introduce salad, dessert and display.
Job Title: Waiters/Manager/Assistant/In-charge/Hostess
How to introduce items & display
UP-SELLING
UP-SELLING
Each Step must include: Demonstration, Explanation, question and asking the Trainee if he/she has question before they repeat the step by themselves.
TASK BREAKDOWN
Task: How to Up-sell? Job Title: Waiters/Mangers/Assistant
In-charge/Hostess
UP-SELLING
1.Be punctual for work
2.Maintain good personal hygiene and grooming
3.Wear name tag at all times
4.Wear the prescribed uniform
5.No fighting
6.No laughing
7.No standing together
8.No talking together
9.No running
10.No gambling
11.No yawning
12.No picking of noise
13.No scratching hair or body
14.No arguing
15.No smoking
16.No cleaning of nails
17.No picking of teeth
18.No coughing unless into a handkerchief
19.No sneezing unless into a handkerchief
20.No pushing
21.No hands in the pocket
22.No staring at guests
23.No leaning against the wall
24.No sitting on the chair
25.No combing of hair
26.No eating or chewing
27.No drinking
28.No personal telephone calls
29.No shouting
30.No friends or relatives waiting in the restaurant