喜来登(Sheraton)酒店房务部行政管家岗位职责
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岗位概述：
负责管家部工作如楼层、公共区域、洗衣房、制服房及布草房等
保持酒店的清洁
Duties & Responsibilities:
1.Responsible for the Housekeeping department
2.Supervise and control all Housekeeping and Laundry operations
33.Recruit staff together with Human Recourses Department
34.Prepare staff rosters to meet business demands
35.Facilitate multiskilling
36.Maintain up-to date staff records
3.Responsible for the overall cleanliness of the hotel
4.Ensure prompt reporting of maintenance issues
5.Maintain regular spring cleaning schedules
6.Ensure proper handling of Lost and Found
28.Monitor productivity of the unit
29.Prevent and resolve grievances
30.Resolve disputes
31.Discipline staff when necessary
32.Determine and plan for future staffing needs
41.Supervise staff performance
23.Develop procedures that track, report on, and control the running costs of the department
24.Develop and monitor the implementation of purchasing procedures
25.Develop stock control procedures
26.Handle and store stock according to stock control procedures
27.Develop performance standards for operations in the department
12.Institute suitable processes to allow for introduction of managed change within the department
13.Set up systems to capture guest feedback and report this to Management on a regular basis
37.Manage staff training and development
38.Implement staff performance appraisals
39.Carry out exit interviews
40.Provide ongoing advice and support to staff under your supervision
Job Summary:
Responsible for the operation of the Housekeeping Department, i.e.guest room floors, public areas, laundry, uniforms and linen. Overall responsible for the cleanliness of the hotel.
17.Manage quality improvement
18.Establish benchmarking for the hotel
19.Prepare and manage a cost effective budget with measurable targets for the Department within the financialparameters set down by the hotel budget
7.Responsible for strict key control
8.Co-operate with the Reception on room discrepancies to ensure accurate room status at all times
9.Set up systems to monitor achievement of departmental goals and objectives
10.Manage department strategic planning and development
11.Institute suitable processes to allow for the efficient and effective utilization for departmental resources
14.Design internal reporting systems required by the department
15.Manage the development of new products and services
16.Measure the quality of service
20.Effectively monitor and analyze variations from the budget
21.Develop systems that measure the cost effectiveness of the deparHale Waihona Puke Baidument
22.Prepare financial performance reports
负责管家部工作如楼层、公共区域、洗衣房、制服房及布草房等
保持酒店的清洁
Duties & Responsibilities:
1.Responsible for the Housekeeping department
2.Supervise and control all Housekeeping and Laundry operations
33.Recruit staff together with Human Recourses Department
34.Prepare staff rosters to meet business demands
35.Facilitate multiskilling
36.Maintain up-to date staff records
3.Responsible for the overall cleanliness of the hotel
4.Ensure prompt reporting of maintenance issues
5.Maintain regular spring cleaning schedules
6.Ensure proper handling of Lost and Found
28.Monitor productivity of the unit
29.Prevent and resolve grievances
30.Resolve disputes
31.Discipline staff when necessary
32.Determine and plan for future staffing needs
41.Supervise staff performance
23.Develop procedures that track, report on, and control the running costs of the department
24.Develop and monitor the implementation of purchasing procedures
25.Develop stock control procedures
26.Handle and store stock according to stock control procedures
27.Develop performance standards for operations in the department
12.Institute suitable processes to allow for introduction of managed change within the department
13.Set up systems to capture guest feedback and report this to Management on a regular basis
37.Manage staff training and development
38.Implement staff performance appraisals
39.Carry out exit interviews
40.Provide ongoing advice and support to staff under your supervision
Job Summary:
Responsible for the operation of the Housekeeping Department, i.e.guest room floors, public areas, laundry, uniforms and linen. Overall responsible for the cleanliness of the hotel.
17.Manage quality improvement
18.Establish benchmarking for the hotel
19.Prepare and manage a cost effective budget with measurable targets for the Department within the financialparameters set down by the hotel budget
7.Responsible for strict key control
8.Co-operate with the Reception on room discrepancies to ensure accurate room status at all times
9.Set up systems to monitor achievement of departmental goals and objectives
10.Manage department strategic planning and development
11.Institute suitable processes to allow for the efficient and effective utilization for departmental resources
14.Design internal reporting systems required by the department
15.Manage the development of new products and services
16.Measure the quality of service
20.Effectively monitor and analyze variations from the budget
21.Develop systems that measure the cost effectiveness of the deparHale Waihona Puke Baidument
22.Prepare financial performance reports