392751--明宫观景轩中餐厅欢迎和欢送英语培训--vivian7167
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
http://made.21ask.com 中管网通用业频道
Responding to Thanks 回应客人的感谢... 回应客人的感谢 You are welcome, Sir/ Madam. Not at all, Sir/ Madam/ (Guest Name) It’s my pleasure. My pleasure.
http://made.21ask.com 中管网通用业频道
如果客人需要什么物品时 I will send one up right away. 我这就送一个上来． I will send it to your room at once. I will have someone fix them for you right away. I will get them for you right away.我马上就 去帮您拿. Don’t worry ,leave it to me.别担心，有我呢， 包在我身上．
You may say… 您可以说... “I see.” “I understand. Sir/ Madam/ (Guest Name). Name).” “Certainly, Sir/ Madam/ (Guest Name).” You can also use your body language 也可运用肢体语言 ie. Nodding the head slightly 如：微微点头
http://made.21ask.com 中管网通用业频道
When A Guest Greet You First... 当客人先向您打招呼时... 当客人先向您打招呼时
G: Good Morning! S: Good Morning! G:How are you today? S:I am fine, thank you, Sir / Madam / (Guest Name), and you?
http://made.21ask.com 中管网通用业频道
Don’t Say...
请不要说... 请不要说
OK… OK Sure… Of course! Yeah… Yeah… Yeah…
http://made.21ask.com 中管网通用业频道
Showing understanding
表示理解... 表示理解
http://made.21ask.com 中管网通用业频道
指引方向
这边请 This way, please. 请注意脚下 Mind your step. 小心碰头 Mind your head. 您的房间在二楼． Your room is in the second floor. 我带您参观一下酒店． I will show you around the hotel. 我来给您领位． I will show you to the table. 请当心 Please be careful
http://made.21ask.com 中管网通用业频道
Magic Words 关键字
Please Certainly Thank you You are welcome Excuse me 请... 好的！ 谢谢！ 不客气！ 不好意思...
http://made.21askቤተ መጻሕፍቲ ባይዱcom 中管网通用业频道
http://made.21ask.com 中管网通用业频道
客人主动给你小费时，你应该说： That is very nice of you, thank you. Is there any thing I can do for you? 非常感谢您，您真是太好了．还需要我为您做什 么呀？ 如果在服务过程中，遇到自己不能解决的问题 或需要重新确认的问题，可以说 I will check with my supervisor（captain） 我得请示主管． I will get my supervisor. （captain） 我 去请我的主管．
http://made.21ask.com 中管网通用业频道
Tips
Use “madam”or “sir”,提示 “ladies”or “gentlemen” when you do not know the guest name. 不知道客人姓名时，称呼“先生”或“小姐” When you are not sure which is the last name, ASK nicely; ie: May I know which is the last name? 不确定哪一个是姓时，礼貌地说“请问..” When you are not sure whether the lady you serve is married, use “Ms.”. Use Miss if not married. Use Mrs. if not married. 称呼已婚女性用Mrs. ，未婚女性用Miss，不确定用Ms. 对女客人，不论年龄，都可以用ma’am 另外，在招呼客人时，最好用Excuse me ,sir(ma’am), 忌以Mr.或Miss相称．在招呼小客人的时候，可以只用 Excuse me ，但不可以用boy或girl.
http://made.21ask.com 中管网通用业频道
First Name & Last Name 名与姓
For Japanese guests, when the name is in English, the leading part is the first name; when it is in Chinese, the leading part is the last name. ie. If the guest names Hiroshi (浩) Oya (大矢), Oya is the last name, we call him Mr Oya or Oya san. 日本客人的名字若是以英文书写，姓会排在后面。若 是以中文书写，姓会排在前面。如客人名字是大矢浩， 则英文表达方式为Hiroshi (浩) Oya (大矢)。应称 呼他Oya san.
http://made.21ask.com 中管网通用业频道
First Name & Last Name 名与姓 Use salutation before the last name, ie. If the guest’s full name is Michael Jackson, we call him “Mr Jackson”. 使用称谓 - 称呼客人的姓而不是名。如客人全 名为刘德华，应称“刘先生”而不是“德华先 生”。 Never call the guest’s first name without his/ her permission. 未经客人允许，不可任意称呼客人的名
http://made.21ask.com 中管网通用业频道
欢送
在服务结束或因为工作需要先离开时，可以说 Enjoy your dinner.（lunch） If there is anything I can do for you , please call me. don’t hesitate to tell me . 如果有什么我能效劳的，请给我打电话。请一定要通知 我。 I am always at your service 我将随时为您提供服务 Farewell 道别 Good bye! See you again, Sir / Madam! Good bye and have a nice trip, Sir / Madam! (中文是：祝您旅途愉快！)
Logo
Greeting & Farewell 欢 欢
http://made.21ask.com 中管网通用业频道
Programme Outline 课程内容 How to greet a guest? 向客人打招呼 How to welcome a guest? 如何欢迎客人 How to farewell 如何道别
http://made.21ask.com 中管网通用业频道
餐厅迎客 如餐厅客满，不得不让客人用餐时，应先征得双方客人 同意： Would you mind sharing a table? 您愿不愿意与别人共用一张桌子？ 如因客满而不得不让别人等待时： I am afraid all our tables are taken. Would you mind waiting ? 恐怕我们已经客满，你介意等一会儿吗？ 等有了位子，立即引客入座，这时候应该说： Thank you for waiting 抱歉让您久等了．
当需要打扰客人借过时
Excuse me, sir, but may I pass?
当需要客人为别的客人挪个位子时
Another guest wishes to sit at the counter. Could you move down one seat, please?
http://made.21ask.com 中管网通用业频道
http://made.21ask.com 中管网通用业频道
Tips 提示 Try to use guest name at all times : show the respect. 尽量以客人的名字来称呼他(她)，以示对个别 客人的重视 Salutation should be used before the last name. 称谓应与客人的姓一起使用
When you need some time to handle the guest requests... 当您需要时间处理客人的要求时... 当您需要时间处理客人的要求时 One moment, please. Just a moment, please. Please wait a moment. 当客人所点菜品需要时间较长时 This dish you order may take some time, would you like to have ice tea/lemanade while waiting?
http://made.21ask.com 中管网通用业频道
Related Documents
How to greet a guest? 向客人打招呼 If you don’t know the guest’ s name, how do you greet... 不知道客人的名字时，不同的对象该如何打招呼？ Who do we greet these two guests? 我们该怎么对图片中 这两位人物打招呼？
欢迎 Welcome to Parkview hotel. 欢迎您来到明宫观景轩. Welcome to Ming Palace. 您光临xx酒店，我们感到非常荣幸. It is our pleasure to have you at the xx hotel. 祝您住店愉快． We wish you a pleasant stay. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us. （客人 在饭店逗留期间） Have a good time.祝您过的愉快．
http://made.21ask.com 中管网通用业频道
餐桌安排
当需要客人往旁边挪一下时
Excuse me,Would you mind moving over a little?
当需要客人将椅子拉近桌子时
Could you move your chair closer to the table, please?
http://made.21ask.com 中管网通用业频道
当客人离开酒店(餐厅)时 I hope you have enjoyed your stay with us. 询问客人对饭菜的满意度时 How is your meal? How is everything? Is everything to your satisfaction? 您吃得还满意吗？ 您吃得还满意吗？ 提示客人临走时别遗忘东西 Please don’t leave anything behind.
Responding to Thanks 回应客人的感谢... 回应客人的感谢 You are welcome, Sir/ Madam. Not at all, Sir/ Madam/ (Guest Name) It’s my pleasure. My pleasure.
http://made.21ask.com 中管网通用业频道
如果客人需要什么物品时 I will send one up right away. 我这就送一个上来． I will send it to your room at once. I will have someone fix them for you right away. I will get them for you right away.我马上就 去帮您拿. Don’t worry ,leave it to me.别担心，有我呢， 包在我身上．
You may say… 您可以说... “I see.” “I understand. Sir/ Madam/ (Guest Name). Name).” “Certainly, Sir/ Madam/ (Guest Name).” You can also use your body language 也可运用肢体语言 ie. Nodding the head slightly 如：微微点头
http://made.21ask.com 中管网通用业频道
When A Guest Greet You First... 当客人先向您打招呼时... 当客人先向您打招呼时
G: Good Morning! S: Good Morning! G:How are you today? S:I am fine, thank you, Sir / Madam / (Guest Name), and you?
http://made.21ask.com 中管网通用业频道
Don’t Say...
请不要说... 请不要说
OK… OK Sure… Of course! Yeah… Yeah… Yeah…
http://made.21ask.com 中管网通用业频道
Showing understanding
表示理解... 表示理解
http://made.21ask.com 中管网通用业频道
指引方向
这边请 This way, please. 请注意脚下 Mind your step. 小心碰头 Mind your head. 您的房间在二楼． Your room is in the second floor. 我带您参观一下酒店． I will show you around the hotel. 我来给您领位． I will show you to the table. 请当心 Please be careful
http://made.21ask.com 中管网通用业频道
Magic Words 关键字
Please Certainly Thank you You are welcome Excuse me 请... 好的！ 谢谢！ 不客气！ 不好意思...
http://made.21askቤተ መጻሕፍቲ ባይዱcom 中管网通用业频道
http://made.21ask.com 中管网通用业频道
客人主动给你小费时，你应该说： That is very nice of you, thank you. Is there any thing I can do for you? 非常感谢您，您真是太好了．还需要我为您做什 么呀？ 如果在服务过程中，遇到自己不能解决的问题 或需要重新确认的问题，可以说 I will check with my supervisor（captain） 我得请示主管． I will get my supervisor. （captain） 我 去请我的主管．
http://made.21ask.com 中管网通用业频道
Tips
Use “madam”or “sir”,提示 “ladies”or “gentlemen” when you do not know the guest name. 不知道客人姓名时，称呼“先生”或“小姐” When you are not sure which is the last name, ASK nicely; ie: May I know which is the last name? 不确定哪一个是姓时，礼貌地说“请问..” When you are not sure whether the lady you serve is married, use “Ms.”. Use Miss if not married. Use Mrs. if not married. 称呼已婚女性用Mrs. ，未婚女性用Miss，不确定用Ms. 对女客人，不论年龄，都可以用ma’am 另外，在招呼客人时，最好用Excuse me ,sir(ma’am), 忌以Mr.或Miss相称．在招呼小客人的时候，可以只用 Excuse me ，但不可以用boy或girl.
http://made.21ask.com 中管网通用业频道
First Name & Last Name 名与姓
For Japanese guests, when the name is in English, the leading part is the first name; when it is in Chinese, the leading part is the last name. ie. If the guest names Hiroshi (浩) Oya (大矢), Oya is the last name, we call him Mr Oya or Oya san. 日本客人的名字若是以英文书写，姓会排在后面。若 是以中文书写，姓会排在前面。如客人名字是大矢浩， 则英文表达方式为Hiroshi (浩) Oya (大矢)。应称 呼他Oya san.
http://made.21ask.com 中管网通用业频道
First Name & Last Name 名与姓 Use salutation before the last name, ie. If the guest’s full name is Michael Jackson, we call him “Mr Jackson”. 使用称谓 - 称呼客人的姓而不是名。如客人全 名为刘德华，应称“刘先生”而不是“德华先 生”。 Never call the guest’s first name without his/ her permission. 未经客人允许，不可任意称呼客人的名
http://made.21ask.com 中管网通用业频道
欢送
在服务结束或因为工作需要先离开时，可以说 Enjoy your dinner.（lunch） If there is anything I can do for you , please call me. don’t hesitate to tell me . 如果有什么我能效劳的，请给我打电话。请一定要通知 我。 I am always at your service 我将随时为您提供服务 Farewell 道别 Good bye! See you again, Sir / Madam! Good bye and have a nice trip, Sir / Madam! (中文是：祝您旅途愉快！)
Logo
Greeting & Farewell 欢 欢
http://made.21ask.com 中管网通用业频道
Programme Outline 课程内容 How to greet a guest? 向客人打招呼 How to welcome a guest? 如何欢迎客人 How to farewell 如何道别
http://made.21ask.com 中管网通用业频道
餐厅迎客 如餐厅客满，不得不让客人用餐时，应先征得双方客人 同意： Would you mind sharing a table? 您愿不愿意与别人共用一张桌子？ 如因客满而不得不让别人等待时： I am afraid all our tables are taken. Would you mind waiting ? 恐怕我们已经客满，你介意等一会儿吗？ 等有了位子，立即引客入座，这时候应该说： Thank you for waiting 抱歉让您久等了．
当需要打扰客人借过时
Excuse me, sir, but may I pass?
当需要客人为别的客人挪个位子时
Another guest wishes to sit at the counter. Could you move down one seat, please?
http://made.21ask.com 中管网通用业频道
http://made.21ask.com 中管网通用业频道
Tips 提示 Try to use guest name at all times : show the respect. 尽量以客人的名字来称呼他(她)，以示对个别 客人的重视 Salutation should be used before the last name. 称谓应与客人的姓一起使用
When you need some time to handle the guest requests... 当您需要时间处理客人的要求时... 当您需要时间处理客人的要求时 One moment, please. Just a moment, please. Please wait a moment. 当客人所点菜品需要时间较长时 This dish you order may take some time, would you like to have ice tea/lemanade while waiting?
http://made.21ask.com 中管网通用业频道
Related Documents
How to greet a guest? 向客人打招呼 If you don’t know the guest’ s name, how do you greet... 不知道客人的名字时，不同的对象该如何打招呼？ Who do we greet these two guests? 我们该怎么对图片中 这两位人物打招呼？
欢迎 Welcome to Parkview hotel. 欢迎您来到明宫观景轩. Welcome to Ming Palace. 您光临xx酒店，我们感到非常荣幸. It is our pleasure to have you at the xx hotel. 祝您住店愉快． We wish you a pleasant stay. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us. （客人 在饭店逗留期间） Have a good time.祝您过的愉快．
http://made.21ask.com 中管网通用业频道
餐桌安排
当需要客人往旁边挪一下时
Excuse me,Would you mind moving over a little?
当需要客人将椅子拉近桌子时
Could you move your chair closer to the table, please?
http://made.21ask.com 中管网通用业频道
当客人离开酒店(餐厅)时 I hope you have enjoyed your stay with us. 询问客人对饭菜的满意度时 How is your meal? How is everything? Is everything to your satisfaction? 您吃得还满意吗？ 您吃得还满意吗？ 提示客人临走时别遗忘东西 Please don’t leave anything behind.