酒店前台接待英文培训
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C/I
Dialogue A
A：Good morning, sir.Welcome to Dragonlake Princess Hotel.Can I help you?
早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？
B：Good morning ! I have a reservation for a single room with a balcony.
早上好，我订了一间有阳台的单人房。
A：May I have your name, sir, please?
请问先生用什么名字预订？
B：Bradley , John Bradley.
Bradley , John Bradley.
A：Just a moment , sir. Let me check the reservation for you. Yes, we have a reservation for a single room with a balcony, May I have you passport?
请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问可以借您的护照吗？
B：Yes.Here you are.
当然。
A：Thank you.Mr Bradley .Please sign here and write down your address.
谢谢，MR Bradley，请在这填一下您的住址及签上您的签名。
B：Yes.
好的。
A：Mr Bradlry,how long would you like stay here?
Mr Bradlry,请问您打算住多久？
B：Just one night.
只是一个晚上。
A：Thank you. How would you like to pay the deposit? In cash or credit card?
谢谢！请问押金是给现金或是刷卡呢?
B：Credit card.
信用卡。
A：May I have your credit card .And I will take RMB 1500 for the deposit.It’s that ok?
可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500元作为住房押金吗？B：Yes.
A：Thank you your credit card. Sir.Please sign for the deposit.
谢谢先生的信用卡，请在卡纸上签名确认。
B：Yes.
好的。
A：Mr Bradley ,Your room number is 6302. It is on the 3rd floor at 6 BLOCK. The daily rate is RMB563 including one breakfast. The breakfast is in Mine cafe on 6th BLOCK. And the breakfast time is 07：00am to 10：00am, you just take the welcome card to have breakfast. This is your room key and I’ll call bell-boy take you to your room.
Mr Bradley，您的房间在6号楼的3楼6302房，每天的房租是RMB563元包含一位早餐，早餐的地点是在6号楼的美茵阁西餐厅，时间是早上七点到十点。明天你只需凭欢迎卡便可以用餐。只是您的房卡，现在行李生会带您到房间。
B：Thank you .
谢谢。
A：I hope you enjoy your stay with us./Enjoy your staying.
希望您住店愉快！
C/O
A：Good morning ,sir. Can I help you ?/ What can I do for you?
早上好，先生，请问有什么可以为您效劳？
B：I would like to check out.
我想退房。
A：May I have your room NO. sir?
先生请问房号是？
B：RM6301.
6301
A：Please wait for moment, I will call housekeeping to check your room . By the way, anything used for the min-bar?
服务员正在为您查房，请稍等！请问先生有用过房间的酒水吗？
B：One coke and one nuts.
一个可乐和腰果。
A：Thank you sir.This is your bill , total is RMB1000.Please check it and sign your signature.How would you like to settle your payment?
谢谢！您好先生这是您的账单，共消费RMB1000，请检查无误后签名确认。请问怎样付费呢？
B：By credit card.
信用卡。
A：May I have your credit card sie?
请问可以借您的信用卡吗？
B：Sure. Here you are .
当然。
A：Thank you sir. Please sign your signature on card from. Do you need inoice for the bill?
谢谢！请在卡纸上签名。请问先生需要发票吗？
B：No, thanks.
不用，谢谢！
A：Thank you for your credit card sir. This is your bill and card receipt.
谢谢您的信用卡，这是您的账单及卡纸。
B：Thank you.Bye!
谢谢，再见！
A：Good bye sir. And hope to see you again.
先生慢走，欢迎再次光临！
叫醒服务
G：Good evening！This is Mr Baldwin in room 6303.
晚上好！我是RM6303的Mr Baldwin.
R：Good evening, Mr Baldwin, What can I do for you ?